Citrix Virtual Apps - Mouse pointer looks big inside published application

Administrators might notice that in a multimonitor setup where the main screen is set to 200% scaling and the secondary screen to 100% scaling, when the published application is moved from the 100% scaled monitor to the 200% scaled monitor, the Mouse pointer size becomes bigger as expected both...

Domain passthrough with ZeroTrust VPN users get "cannot start your session" via Azure load balancer

When you access Store URL and click on "Log on" you see the error - cannot start your session. wait a few minutes and try to logon again. If you still experience problems, contact your help desk. When you click on the "OK" button multiple times, eventually it goes away. More details on deployment...

Citrix DaaS: Get-BrokerApplication - Invalid enum value 'PackagedApplication'

Get-BrokerApplication cmdlet fails with exception when running on the machine with Remote SDK installed. Exception details: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:records. The...

CWA 2402 - Client attempts to connect to VDA on SSL but VDA is not SSL enabled

Unable to launch applications internally, and the error is - cannot connect to the . Ports 1494 and 2598 are open from Client to VDA. Client attempts to connect to the VDA over UDP/TCP 443...

Director: Dashboard not showing correct session count data

Director dashboard showing wrong data Session count in Studio and Director Dashboard is incorrect...

"Cannot Complete your request" during enumeration for DUO OAuth in 2 factor setup

Getting " Cannot complete your request" after duo push is successfully sent. In the url tab, we could see the client connection being pointed to storefront successfully...

Citrix DaaS - Unable to reconnect to a disconnected session

Users attempting to reconnect to their previously disconnected ICA sessions while accessing Citrix Virtual Apps and Desktops CVAD via Citrix Workspace App CWA are unable to do so. The reconnection process fails, potentially leaving users with a frozen or unresponsive application or desktop sessio...

Citrix UPM - How to troubleshoot instances where the Citrix UPM Service stops unexpectedly

Prevent Citrix Profile Management from unexpectedly stopping, thereby ensuring a consistent and reliable user experience within the virtualized environment...

Unable to create a new machine catalog using SCVMM

Unable to create new machine catalog with the Microsoft System Center Virtual Machine Manager. This error is seen StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : FailedToCreateImagePreparationVm TaskStateInformation : Terminated ErrorId :...

Citrix DaaS | Workspace expiration period forced Users to re-authenticate

When the user logs in to workspace URL, they are unexpected behavior while using CWA. -They will be prompted to keep themselves logged in due to a Inactive policy set. -Once they select keep me logged in, the workspace page gets refreshed and they don't see any apps or desktops...

CVAD- 2308- Delete VM operation is showing access denied in the Web studio and same works in studio.

After the upgrade of the site from 2305 to 2308, the delegated users get a permissioned denied message when trying to delete a VM. Other operation from the web studio works fine. Same delete operation works fine in the desktop studio, but it shows access denied in the web studio. Under the CDF...

Device Posture Portal page error "CheckAgain" or "Download EPA client" | Status code 307

End users encounter issues at the Device Posture Portal when attempting to log into the Workspace URL. They are prompted to "Check Again" or "Download EPA client," despite already having the client installed on their device. Checking endpoint logs, we see the following error: The Windows client...

Citrix App Layering 2409 - Unable to Edit App Layers with Boot Error 0xc000000f

Administrators may encounter an issue where they are unable to edit Application Layers within Citrix Elastic Layer Management ELM version 2409 after applying the February 2025 patches to their Windows 11 24H2 packaging machines. This inability to edit App Layers is accompanied by aboot error code...

XenServer - Potential performance issues on imported Windows VMs

When importing Windows VMs into XenServer, for example by using the Conversion Manager virtual appliance or the OVF import functionality in XenCenter, in some circumstances these VMs may not have been optimized for peak performance, as they may be missing certain Viridian optimization flags. If y...

Linux VDA 2203: Can not register to Delivery Controller

User failed to launch published desktop, VDA failed to register Delivery Controller in Citrix Studio...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 10

Package name: xms10.15.0.11009.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and...

Citrix Cloud Azure Questions on MCS Disk Network Access

Security alerts are receiving for VM disks on our Citrix Cloud Azure environment and is raising Security concerns. Currently, all our VDIs have two disks, an Identity and Data disk. These disks are created with the default Azure setting of “Enable public access from all networks”. We are...

Citrix Session Recording Security Bulletin for CVE-2024-8068 and CVE-2024-8069

Description of Problem A vulnerability has been discovered in Citrix Session Recording. Refer below for further details: Affected Versions The following supported versions of Citrix Session Recording are affected by the vulnerability: Current Release CR Citrix Session Recording before 2407 hotfix...

After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session.

After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session connected from Citrix Worksapce app 2203.1 LTSR...

Could not open websocket connection please try by login again /nsconfig/sshd_config.

After Upgrade to 13.1 53.17, the customer is not able to do several actions in the Netscaler, including generate the support bundle from the GUI or connect to the CLI through the GUI, error: Could not open websocket connection. Please try by login again...

Hotfix XS82ECU1076 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Information About this Hotfix Prerequisite| XS82ECU1040 ---|--- Post-update tasks| Restart...

Performance issues with Intel GPUs and Citrix Workspace App

Customers using the Citrix Workspace App with Intel Arc GPUs and Intel GPU driver version 4824 could experience performance issues and lag The performance issues are present in Intel Arc A-series GPUs and Intel Core Ultra with built-in Arc GPUs, for example: Intel Arc A-Series Graphics Intel Arc...

PVS Configuration Wizard fails when connecting to the database

The customer has PVS servers running in Azure. In the PVS Configuration Wizard, in the "Database Server" dialogue when specifying Authentication "Active Directory Password ", and proceeding with specifying a domain username and password results in an error...

License Acquisition Error 500 Occurs and Workspace Control Fails

Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...

How to Publish an Application Using a Shortcut (.lnk file)

This article outlines two options for publishing shortcuts in the XenApp environment...

Unattended Installation of XenServer Tools

This article describes about the unattended installation of XenServer Tools using Microsoft’s Windows Installer program, msiexec. Background XenTools delivered with XenServer 6.1 version are able to make use of Microsoft’s Windows Installer program, msiexec. One of those is a way to install...

Vulnerability in License Server and Snap-in for Desktop Studio, aka Heartbleed

Secure Configuration of Licensing Heartbleed Update In response to the recent Heartbleed vulnerability in OpenSSL CVE-2014-0160 Citrix released a security advisory, CTX140605, advising customers of its potential effects on some Citrix Licensing components. As part of the Citrix response to this...

Error 2320: "No value could be found for LegacyLocaluserNameAndPassword" when opening ICA connection

The following message is displayed when opening an ICA connection: Error 2320: Citrix Receiver configuration manager: No value could be found for LegacyLocaluserNameAndPassword that satisfies all lockdown requirements. The lockdown requirements in force might be conflicting...

XenApp Target Device Does Not Respond and Displays a Gray Screen

XenApp Target Device appears to be unresponsive. Background When the Provisioned XenApp server is accessed through the local console, you see a gray blank screen. There are different symptoms reported for the same incident and they are not specific to Provisioning services or XenApp. In some case...

Error: "Could not update master user list" while changing LDAP Config

Error on XenMobile Server- Could not update master user list error: "Could not update master user list" while changing LDAP Config...

Citrix XML Services Configured for Farm Controller Fails to Respond to XML Service Transaction

Citrix XML Services configured for farm Controller fails to respond to XML Service transaction after installing Microsoft KB2919355 on Controllers. Uninstalling the patch KB2919355 on Windows 2012 R2 Controller resolves this issue...

InstallEmbeddedBrowser=N param is not honored by CWA 2403

The installation process for Citrix Workspace App for Windows 2403 is unable to honor command line parameters correctly, causing Citrix Enterprise Browser CEB to be installed even when the switch “InstallEmbeddedBrowser” is set to “N” Example : CitrixWorkspaceApp.exe /silent InstallEmbeddedBrowse...

Microsoft Teams 2.1 supported for VDI/DaaS

Information Overview Microsoft has released new Teams for VDI in early December 2023. The new version of Teams has been re-implemented and promises improvements in performance, memory consumption, usability, and security. Here is a link to some information about the new Teams -...

Login using Okta shows the message "It doesn't look like you have any apps/desktops"

When Okta authentication is used to login for Citrix Cloud, user don't see application or desktop. Instead they get the message: "It doesn't look like you have any apps/desktops"...

How to run a file system check XenServer root file system

This article describes how to run a File System check, the file system on XenServer Host in case where the file system is corrupted and need to be checked. To check and repair a file system in XenServer you can use the fsck command. Requirements XenServer Installation CD...

Wem agent upgrade fails with error: 0x80070643 on the Applayering Platform layer

WEM agent upgrade on the platform layer fails on in-place upgrade or post-installation with the Applayered Images. You will see the below entries in the WEM install logs: i320: Registering bundle dependency provider: b2c7bc43-a0ba-4c9b-8382-7c139e9735c7, version: 2203.1.0.1 i371: Updating session...

How to remove HTTP Header with rewrite policy in NetScaler

This article describes how to deletespecific HTTP Request Header with rewrite policy in NetScaler...

Citrix Profile Management user configuration for Microsoft Edge

Microsoft announced retirement of Internet Explorer in Summer 2022, MS Edge was deployed to Citrix XenApp servers with published desktops. When users log off and log on again the MS Edge presents "Out of box" dialog prompts. MS Edge favorites, homepage, history, etc.are not preserved. This articl...

Mouse & Keyboard might show Delay/Stops Working when using High DPI Mouse in Citrix sessions

Users using high DPI mouse and connect to a Citrix published desktop or applications both mouse and keyboard stops working. Sometimes mouse is working 4-5 seconds before it stops working. Users see a delay in Display update i.e. when moving Windows as the delay of up to 5-10 seconds after stoppin...

CapsLock and Eisu keys on Japanese 106 keyboard are not working on VDA

When end users connect a Japanese 106 keyboard to the machine where CWA Linux installed and select Scancode mode in Citrix Linux, the extra keys in a Japanese 106 keyboard might not work on VDA. The Caps Lock or Eisu 英数 key is a special key that has different functions in different keyboard layou...

How to Delete Many VDI and Their Accounts by Using PowerShell Command

This article is designed to describe how to remove a machine from machine catalog as well as hypervisor through PowerShell command...

How to configure WEM load balance

This article guides you through the deployment of a Workspace Environment Management WEM server group containing two or more infrastructure servers in all active load balanced configurations. The article provides details of how to configure a Citrix ADC appliance to load balance incoming requests...

High CPU utilization on the WEM Server

Norskale Broker Service.exe 1912 utilizes High CPU...

Citrix FAS: Your session 'AppName' did not launch successfully due to error code 3500

Session launch fails in the double hop scenario as explained below, First Hop: Successful desktop Launch Second Hop: Session fails to launch with the error code “Your session 'AppName' did not launch successfully due to error code 3500. Please contact your administrator for more information about...

App Layer creation Fails with "A socket operation was attempted to an unreachable network"

App Layer creation Fails with "A socket operation was attempted to an unreachable network :65530"...

How to add custom text or a disclaimer to a login schema

How to add a custom text / Disclaimer to the XML file of a login schema...

Unable to list or change the Master Image for a MCS catalog in Studio

Unable to list or change the Master Image for a MCS catalog in Studio. Error Cannot find path 'XDHyp:\HostingUnits\\image.folder\undefined.sharedsubscription' because it does not exist. For details, click here. If the problem persists, contact Citrix Technical Support. Transaction ID:...

Workspace App toolbar "Devices" option is missing on specific Windows clients

Regarding to same user and VDA, Citrix Workspace App CWA toolbar "Devices" option can show normally on some Windows clients. But on specific Windows clients, "devices" option is missing...

Low performance with Intel X710/XL710/X722

Creating a snapshot on Citrix Hypervisor 8.2 CU1 might be slower than XenServer 7.1 when using the following driver and firmware. Driver: i40e: IntelR 40-10 Gigabit Ethernet Connection Network Driver - version 2.9.21 Firmware: fw 8.71.63306 api 1.11 nvm 10.54.7...

How to troubleshoot PVS target device domain trust issue

Since both Citrix and Microsoft and 3rd party software can initiate changing password, sometimes the TD may lose domain trust. Reset machine password from PVS console can solve the issue, but sometimes we need to find out the root cause if too many TDs lose domain trust. This article aims to give...