Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error

Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...

SecureMail WorxMail for iOS unable to sync with Exchange

We are currently experiencing an issue affecting access to Secure Mail on iOS devices. Users are getting an error from SecureMail "Access to your company network is not currently available" SecureMail logs ======================== " 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR...

Unable to create a new machine catalog using SCVMM

Unable to create new machine catalog with the Microsoft System Center Virtual Machine Manager. This error is seen StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : FailedToCreateImagePreparationVm TaskStateInformation : Terminated ErrorId :...

Citrix Virtual Apps and Desktops - Unable to EDIT Published DualAdmin APP-V application in WebStudio

Admin cannot edit some of the published applications. Affected applications: Dual Admin APP-V Applications Error displayed: More details: Action Name: APPApplicationPropertiesException: StudioErrorId : UnknownError Error Source : CitrixAppVService Sdk Error Message : Cannot process command becaus...

NetScaler: Securing HA Management IPs and FQDN with SAN Certificates

Securing Management IP and FQDN for High Availability Citrix ADCs with SAN Certificates Ensuring the secure management of your Citrix Application Delivery Controllers ADCs in a High Availability HA setup is crucial for maintaining the integrity and confidentiality of your infrastructure. This...

Citrix App Layering 2409 - Unable to Edit App Layers with Boot Error 0xc000000f

Administrators may encounter an issue where they are unable to edit Application Layers within Citrix Elastic Layer Management ELM version 2409 after applying the February 2025 patches to their Windows 11 24H2 packaging machines. This inability to edit App Layers is accompanied by aboot error code...

NetScaler Console and NetScaler Agent Security Bulletin for CVE-2024-12284

Description of Problem A vulnerability has been discovered in NetScaler Console formerly NetScaler ADM and NetScaler Agent. Refer to below for further details: Affected Versions The following supported versions of NetScaler Console and NetScaler Agent are affected: NetScaler Console 14.1 BEFORE...

Hotfix XS82ECU1082 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Citrix Session Recording Security Bulletin for CVE-2024-8068 and CVE-2024-8069

Description of Problem A vulnerability has been discovered in Citrix Session Recording. Refer below for further details: Affected Versions The following supported versions of Citrix Session Recording are affected by the vulnerability: Current Release CR Citrix Session Recording before 2407 hotfix...

PVS targets running on Nutanix have a BSOD after boot

The customer created two different vdisks from two different master target devices on Nutanix. Both master target devices appeared to have identical hardware configuration in Nutanix management console. One vdisk failed to boot against PVS targets created via CVAD Setup Wizard, while the other...

Hotfix XS82ECU1076 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Information About this Hotfix Prerequisite| XS82ECU1040 ---|--- Post-update tasks| Restart...

Performance issues with Intel GPUs and Citrix Workspace App

Customers using the Citrix Workspace App with Intel Arc GPUs and Intel GPU driver version 4824 could experience performance issues and lag The performance issues are present in Intel Arc A-series GPUs and Intel Core Ultra with built-in Arc GPUs, for example: Intel Arc A-Series Graphics Intel Arc...

PVS Configuration Wizard fails when connecting to the database

The customer has PVS servers running in Azure. In the PVS Configuration Wizard, in the "Database Server" dialogue when specifying Authentication "Active Directory Password ", and proceeding with specifying a domain username and password results in an error...

Workspace App for Windows shows "Fatal error during installation" while launching applications.

Note: this article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. After an .ica file has been downloaded during a launch attempt from browser, the following...

Director “Cannot retrieve the data” for License Server

In Director see error “Cannot retrieve the data” for License Server. In event log see of Director Server there is this event. There was no endpoint listening at https://LicenseServerFQDN:8083//slsunauth/services/sls that could accept the message. This is often caused by an incorrect address or SO...

Cannot download source for Citrix Hypervisor hotfixes

The Hotfix Source link in articles for Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes hangs when attempting to download the hotfix source file. This problem occurs whether or not the user is logged in to their Citrix account through the Log In link provided on support.citrix.com...

VMware vSphere 5.5 - Communication Issue from Studio Console

Hosting a VMware vSphere 5.5 server through XenDesktop or XenApp Studio displays the following error:...

How to Export Target Devices into a .CSV File

This article details how to export Target Devices from a Provisioning Services PVS database in a formatted Comma Separated Values CSV file. Requirements SQL Server Management Studio or bcp.exe, both of which are components of a full SQL Server or SQL Server Express install...

XenApp Target Device Does Not Respond and Displays a Gray Screen

XenApp Target Device appears to be unresponsive. Background When the Provisioned XenApp server is accessed through the local console, you see a gray blank screen. There are different symptoms reported for the same incident and they are not specific to Provisioning services or XenApp. In some case...

Citrix Workspace app timeout Notification is shown

After the end user logon Citrix DaaS session using native Citrix Workspace app, if there is no activity within the Citrix Workspace app window for the specified interval of time, Citrix Workspace app timeout Notification will be shown. The Warning Message is "Your session is about to expire. You...

Some keyboard shortcuts may not work when external Windows keyboard is used along with CWA for iOS

When using external Windows keyboard attached to iOS device, you may not be able to use some keyboard shortcut combinations in Citrix session. Examples: Use of 'Windows key' may not give desired result. Cannot highlight multiple items files in explorer or cells in a spreadsheet by keeping 'Ctrl'...

How to change time zone on NetScaler from GUI

This document is about how to change time zone on NetScaler...

Teams - Error "Your Admin has restricted Access to the New Teams" in ICA session

When launching New Teams within Remote PC / ICA session, it seems to logon fine the first time. But when the user logs out and logs back in again to Teams the second time and any subsequent attempt, they see the following error message: "Your Admin has restricted Access to the New Teams"...

Apache vulnerability CVE-2023-43622 CVE-2023-45802 CVE-2023-31122 in License Server 11.17.2.0 44000

Apache 2.4.57 contains vulnerabilities and is used in the License Server version 11.17.2.0 build 44000. Security scans may raise the following CVEs: CVE-2023-43622-https://vulners.com/cve/CVE-2023-43622Affects HTTP/2 CVE-2023-45802-https://vulners.com/cve/CVE-2023-45802Affetcs HTTP/2...

VDA machines stuck at initializing for Hybrid Azure AD join and taking long time to register

Azure AD based machines stuck in the initializing state or taking 45 minutes to register...

PBM Error "Authentication failed: Invalid credentials" when adding machine to one catalog

When attempting to add machines to an existing catalog the process fails immediately with the below error, in Studio. "Machine Failures: domainname\machinename: Failed to create the virtual machine; domainname\machinename. Inner Error: A general system error occurred: PBM error occurred during...

Wem agent upgrade fails with error: 0x80070643 on the Applayering Platform layer

WEM agent upgrade on the platform layer fails on in-place upgrade or post-installation with the Applayered Images. You will see the below entries in the WEM install logs: i320: Registering bundle dependency provider: b2c7bc43-a0ba-4c9b-8382-7c139e9735c7, version: 2203.1.0.1 i371: Updating session...

WEM: after upgrade , Agent does not register with the cloud infrastructure server

After running the configuration utility on the agent to migrate to the cloud WEM broker server it looses the connectivity. Checking theCitrix WEM Agent Host service debug logs show the below error Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication...

How to upgrade the SQL Server LocalDB (required for LHC) on the controllers

How to upgrade the local sql DB on the DDC's...

How to Connect the SQL Server Using a Specific Port in Citrix Session Recording Server

This article is designed to describe how to connect the SQL Server using a specific port in Citrix Session Recording Server...

Propagation Error: "Server is not reachable. Configuration settings might be out of date"

When selecting propagate changes in the primary Storefront server, the propagation completes successfully however the following warning and error ispresent in the server details: Warning - "Propagated changes today at . Some servers were not synchronized." Error - "Server is not reachable...

Citrix Licensing Manager Reports Error Code 400

After upgrading licence server to 11.15.0.0 build 25000, Citrix Licensing Manager https://localhost:8083 displays the error :For assistance, contact Citrix Customer Service and reference error code 400...

WEM Console - A valid license server with appropriate licenses needs to be configured

When opening the WEM server this gives an error"A valid license server with appropriate licenses needs to be configured" The license server and port are correctly configured in WEM Infrastructure Service console The licenses have the correct SA DAte in Citrix Studio Servers are reachable over the...

How to enable WebSocket on load balancing virtual server

...

CtxMTHost.exe error "A referral was returned from the server" when launching a published application

Users report that they are receiving a non-blocking but annoying CtxMTHost.exe popup when launching published applications since the 2203 CU3 update. Error message : A referral was returned from the server...

Support for ICA files in XenApp/XenDesktop Environment

When users are connecting to XenApp or XenDesktop with an ICA file, there could occur a wide range of issues related to connection, load balancing, performance,cosmetic issues with an application and so on. For users connecting with Citrix Receiver or Citrix Receiver in conjunction with StoreFron...

Low performance with Intel X710/XL710/X722

Creating a snapshot on Citrix Hypervisor 8.2 CU1 might be slower than XenServer 7.1 when using the following driver and firmware. Driver: i40e: IntelR 40-10 Gigabit Ethernet Connection Network Driver - version 2.9.21 Firmware: fw 8.71.63306 api 1.11 nvm 10.54.7...

Automating Citrix Probe Agent Installation and Configuration

Purpose This article contains instructions on using PowerShell to automate the installation and configuration of Citrix Probe Agent. The PowerShell script can be downloaded from this page. The same script can also be used to update the configured values for an existing installation of Probe Agent...

Fail to launch SF resources: SSL Error 59

Fail to launch SF resources: Unable to connect the server. Contact your system administrator with the the following error: SSL Error 59: The server sent a security certificate identifying "www.xxxx.com", the SSL connection was to "SRA.XXXXX.COM.CN"...

LAPS : Randomizing Local Admin Passwords in Non-persistent Environments

Use LAPS inLocal Admin Passwords for Non-persistent Environments...

Restrict access to Storefront via Gateway based on Login Username

This article will describe how to configure responder policy to restrict access to storefront via gateway based on login username, and also explain the difference between expression "AAA.USER.LOGINNAME" and "AAA.LOGIN.USERNAME"...

How to Enable StoreFront Verbose Logging

This article explainshow to use PowerShell to enable the native verbose logging and how to use Microsoft’s DebugView tool to collect traces. Requirements Basic knowledge of PowerShell...

Citrix Provisioning Services - Slow Target Boot With Sentinel One Client

Provisioned Target Devices boot slow or initially boot ok in small batches but after a certain number of Devices are running Target performance continues to nose dive. Target devices get stuck at a black screen or "found vDisk" early in the PXE boot process. Target Devices show an uptick in the...

Storefront upgrade error : 'Storefront cannot be upgraded because the following folders are in use by another program'

Storefront cannot be upgraded because the following folders are in use by another program. Close the program and try again: C:\inetpub\wwwroot\Citrix\apps\AppData C:\inetpub\wwwroot\Citrix\appsAuth...

HTTP 301 StoreFront URL Redirect not working for Citrix Workspace App for Windows 21.05 or newer

When attempting to redirect your On-Prem StoreFront URL to your new Cloud Workspace URL, It works successfully when you use the Web Browser as the URL correctly redirects to your new URL. - But you encounter issues with Citrix Workspace App not redirecting to the new URL...

SQL Server AlwaysOn Configuration for Provisioning Services.

The purpose of this article is to explain the functionality of SQL Server AlwaysOn in relation to Citrix Provisioning Services PVS. The SQL Server AlwaysOn Availability Groups feature: Is a high-availability solution from Microsoft SQL - that provides an alternative to database mirroring...

Outlook is unable to launch after Citrix UPM Hotfix ProfilemgtWX64_1912_3001 installation Error status 0xc0000428

After installing theCitrixHotfixProfilemgtWX6419123001, anerror is generated when opening Outlook: OUTLOOK.EXE : Bad Image C:\Program Files\Citrix\User Profile Manager\upmoutlookhook64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the...

StoreFront propagation fails with "Access is denied" error / joining the server group fails

When attempting to join the secondary storefront server the server group fails, Below events logged in the Primary storefront server Event ID2850,2203 === "An error occurred while executing the following command: 'Remove-DSClusterMember' The access was denied. === Or When attempting to propagate...

Multi-forest consideration for published resources in Citrix Cloud

How to configure multi forest user can access the published resource in Citrix Cloud...

Hotfix XS80E008 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263684 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. The mitigation for CVE-2018-12207 is disabled by default. You...