5314 matches found
Citrix Director - Failure Reasons Troubleshooting Guide
Table of Contents Overview User Connection Failures Machine Failures Overview Citrix Director is a comprehensive monitoring and troubleshooting tool that integrates with XenApp and XenDesktop environments. The solution provides a single pane of glass for Citrix support and administrator teams to...
Bad performance over SSL protocol on NetScaler VPX 11.0 and VPX 10.5 release
Symptoms: Customer experiencing performance over SSL protocol on NetScaler VPX 11.62.10 in one arm deployment. Environment: We have NS VPX 1000 Platinum license no packet drops caused by rate limiting and it's config spec is 4vCPUs and 4GB of RAM, NIC 1000E full duplex speed. The NS appliance is...
How to Enable AuthManager logging in Citrix Workspace App for Linux
This article describes the procedure to enable AuthManager daemon logging which is responsible for Authentication of the client with the WebInterface/Storefront. This will be useful in troubleshooting Authentication Issues...
How to Capture SSL Master Keys When Running an nstrace on NetScaler
This article describes how to capture SSL master keys when running an nstrace on NetScaler Background From NetScaler 11.0-66+ and 11.1/12.0 all builds, the "start nstrace" command has a new parameter, -capsslkeys, with which you can capture the SSL master keys for all SSL sessions. If the...
How to Troubleshoot Virtual Delivery Agent (VDA) Registration Issues
Cloud Admins: Run the Cloud Health Check InstructionsandInstallationSelect Cloud Health Check from the dropdown OnPrem Admins: Run the Citrix Scout Health Introduction to Citrix Scout After running the CHC or Scout depending on your environment begin troubleshooting common root causes: 1. Check V...
How to fix Citrix DNE Installation and Other Issues
Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. This article describes how to fix Citrix DNE installation and other issues. Background Citrix Deterministic Network...
How to Set Up Windows ADFS Server to Test SAML Authentication with NetScaler Gateway
This article describes how to set up Active Directory Federation Services ADFS to integrate with NetScaler, test issues with SAML authentication using ADFS and exposes you to SAML authentication with NetScaler Gateway. Requirements Install Windows 2008 SP1 R2 configured in a domain 2008 R2 with S...
Error: "To Use Desktop Lock Feature, Make Sure Receiver is Installed and is Working Fine With Single Signon" While Installing Desktop Lock
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Trying to install and activate Desktop Lock, but cannot get it to install. "To use Desktop Lock...
Citrix Director Infrastructure Monitoring – License Server Connection status is not available
When admin checks Delivery Controller data in Citrix Director - Infrastructure Monitoring, the license server related information is not available. All other metrics are displayed correctly. License Server is configured correctly and there are no issues with licenses. CVAD Site is functioning...
NetScaler-How to return a customized error page when the LB is Out Of Service
How to return a customized error page when the LB is Out Of Service in NetScaler...
After updating MCS Catalog no changes are made to the VMs in the catalog
MCS catalog can be updated with a new master image with no errors. Howver when the VMs are rebooted from the DAAS console the VMS are not updated with the new image...
FIDO2 Authentication Does Not Work With Webpages Opened Using Microsoft Edge
Users are not able to Authenticate to a website that requires FIDO2 Authentication using a Yubikey when using Edge on VDA Devices. The users are constantly prompted to select a Smartcard device. The same users are able to Authenticate onto the same website using Chrome or Firefox inside the same...
[Netscaler] Nitro API: Intermittent Incomplete /nitro/v1/config/rnat Responses
You might observe less data than expected in the response from NetScaler when calling the Nitro API /nitro/v1/config/rnat under the following conditions: NetScaler versions before 13.1 Build 53.24 NetScaler versions before 14.1 Build 21.57 Simultaneous 'show' calls are made from different session...
There are no apps and desktops available to you at this time [Incomplete DDC Certificate Update]
Storefront: There are no apps and desktops available to you at this time - Event logs ID: 4012: None of the Citrix XML Services configured for farm are in the list of active services, so none were contacted...
uberAgent metrics for User Input Delay are not visible on Windows Server 2016
When utilizing uberAgent on Windows Server 2016, no metrics are received for User Input Delay...
Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 11
Package name: xms10.15.0.11117.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.11009.bin,xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin,...
GUI Issue - Unbinding the LogAction from Rewrite policy fails from GUI but works from Cli
Re-Write Policy is configured with a Log Action bound to it. When the Log Action is removed from the policy via the GUI, the policy is not actually removed. After hitting 'OK', there's no error, and the Log Action is still bound when checked again...
Fresh User layers hang/freeze on first logon
When logging on with a fresh profile/ user layer, the UL is created but logon process comes to a halt at a black screen force log off and log back fix the issue, the session is established and user desktop is shown...
Webex App for VDI not optimized
Webex App for VDI is working with fallback mode, instead of VDI-optimized mode...
After installing Single-session OS VDA, Windows Hello for Business cannot be disabled via Intune.
After installing Single-session OS VDA 2209 or 2203 LTSR CU2 or later, Windows Hello for Business can no longer be disabled via Microsoft Intune...
Citrix Virtual Apps and Desktops - Unable to create/update catalog in Hyper-V Environment
When admin tries to create or update machine catalog, there is an error message displayed in Studio. Error details: Failed to update the master image associated with the provisioning scheme because the configuration validating is not successful. If you check the details: StudioErrorId :...
Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error
Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...
SecureMail WorxMail for iOS unable to sync with Exchange
We are currently experiencing an issue affecting access to Secure Mail on iOS devices. Users are getting an error from SecureMail "Access to your company network is not currently available" SecureMail logs ======================== " 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR...
Citrix Virtual Apps and Desktops - Unable to EDIT Published DualAdmin APP-V application in WebStudio
Admin cannot edit some of the published applications. Affected applications: Dual Admin APP-V Applications Error displayed: More details: Action Name: APPApplicationPropertiesException: StudioErrorId : UnknownError Error Source : CitrixAppVService Sdk Error Message : Cannot process command becaus...
PVS BIOS based target devices are slow to boot
PVS BIOS based target devices were slow to boot, with following observations: BIOS based target devices often taking tens of minutes to boot successfully, occasionally target devices may fail to boot. The network conditions in standard production network were non optimal for PVS boot performance...
NetScaler: Securing HA Management IPs and FQDN with SAN Certificates
Securing Management IP and FQDN for High Availability Citrix ADCs with SAN Certificates Ensuring the secure management of your Citrix Application Delivery Controllers ADCs in a High Availability HA setup is crucial for maintaining the integrity and confidentiality of your infrastructure. This...
Citrix App Layering 2409 - Unable to Edit App Layers with Boot Error 0xc000000f
Administrators may encounter an issue where they are unable to edit Application Layers within Citrix Elastic Layer Management ELM version 2409 after applying the February 2025 patches to their Windows 11 24H2 packaging machines. This inability to edit App Layers is accompanied by aboot error code...
Citrix Storefront - Error "404 - File or directory not found" when accessing Storefront URL
Browsing to Storefront web URL results in below error "404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."...
Citrix App layering 24.3 | Hidden RPC Services Vulnerabilities reported on ELM Appliance
Vulnerability scanning software may flag "Hidden RPC Services Vulnerability" on Citrix App layering ELM Appliance...
NetScaler: How to update AppFirewall signature from CLI
NetScaler: How to update AppFirewall signature from CLI...
On iPad Pro, text becomes blurry when using custom resolution.
On iPad Pro, text becomes blurry when using custom resolution...
Citrix Session Recording Security Bulletin for CVE-2024-8068 and CVE-2024-8069
Description of Problem A vulnerability has been discovered in Citrix Session Recording. Refer below for further details: Affected Versions The following supported versions of Citrix Session Recording are affected by the vulnerability: Current Release CR Citrix Session Recording before 2407 hotfix...
PVS targets running on Nutanix have a BSOD after boot
The customer created two different vdisks from two different master target devices on Nutanix. Both master target devices appeared to have identical hardware configuration in Nutanix management console. One vdisk failed to boot against PVS targets created via CVAD Setup Wizard, while the other...
Hotfix XS82ECU1076 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Information About this Hotfix Prerequisite| XS82ECU1040 ---|--- Post-update tasks| Restart...
PVS Configuration Wizard fails when connecting to the database
The customer has PVS servers running in Azure. In the PVS Configuration Wizard, in the "Database Server" dialogue when specifying Authentication "Active Directory Password ", and proceeding with specifying a domain username and password results in an error...
Director “Cannot retrieve the data” for License Server
In Director see error “Cannot retrieve the data” for License Server. In event log see of Director Server there is this event. There was no endpoint listening at https://LicenseServerFQDN:8083//slsunauth/services/sls that could accept the message. This is often caused by an incorrect address or SO...
Cannot download source for Citrix Hypervisor hotfixes
The Hotfix Source link in articles for Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes hangs when attempting to download the hotfix source file. This problem occurs whether or not the user is logged in to their Citrix account through the Log In link provided on support.citrix.com...
Hotfix XS82ECU1066 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described in CTX691115 - XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144 should install this hotfix...
Netscaler Troubleshooting (Tools, Logs, Performance)
Introduction This article provides a list of Knowledge Base resources on how to troubleshoot, setup and diagnose most common issues based on memory, CPU, license. Overview of the Issue Below list of articles will provide you an outline of logs which will help you to easily identify a possible CPU...
VMware vSphere 5.5 - Communication Issue from Studio Console
Hosting a VMware vSphere 5.5 server through XenDesktop or XenApp Studio displays the following error:...
How to Export Target Devices into a .CSV File
This article details how to export Target Devices from a Provisioning Services PVS database in a formatted Comma Separated Values CSV file. Requirements SQL Server Management Studio or bcp.exe, both of which are components of a full SQL Server or SQL Server Express install...
XenApp Target Device Does Not Respond and Displays a Gray Screen
XenApp Target Device appears to be unresponsive. Background When the Provisioned XenApp server is accessed through the local console, you see a gray blank screen. There are different symptoms reported for the same incident and they are not specific to Provisioning services or XenApp. In some case...
Error: "Max Number of DHCP Retries Exceeded" when Provisioning Services Target Devices are Unable to Boot from PXE
Provisioning Services PVS target devices are unable to boot from PXE with an error: "Max number of DHCP retries exceeded" This failure occurs very early in the boot process when the PXE client sends a Discover packet to the broadcast domain to find a DHCP server...
NSC: NetScaler (Citrix ADC) MPX/SDX 26000Z-50S, MPX 15000Z-50G FIPS
Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 26000Z-50S, MPX 15000Z-50G FIPS The tables below explain the NetScaler Citrix ADC life cycle management milestones as well as important information regarding dates and options during this period. The dat...
Error "Invalid Client ID/Secret key" throws while configuring Probe Agent for Cloud Monitor
While configuring Citrix Probe Agent for Cloud Monitor it throws error "Invalid Client ID/Secret key" although Client ID, Secret and Customer ID are correct...
CVAD 2203 CU4 VDA may experience BSOD With BugCheck code 0x96 INVALID_WORK_QUEUE_ITEM
VDA may randomly experience a BSOD with BugCheck code 0x96 INVALIDWORKQUEUEITEM The issue is seen after the installation of 2203 Cumulative Update 4...
How to change time zone on NetScaler from GUI
This document is about how to change time zone on NetScaler...
Teams - Error "Your Admin has restricted Access to the New Teams" in ICA session
When launching New Teams within Remote PC / ICA session, it seems to logon fine the first time. But when the user logs out and logs back in again to Teams the second time and any subsequent attempt, they see the following error message: "Your Admin has restricted Access to the New Teams"...
Apache vulnerability CVE-2023-43622 CVE-2023-45802 CVE-2023-31122 in License Server 11.17.2.0 44000
Apache 2.4.57 contains vulnerabilities and is used in the License Server version 11.17.2.0 build 44000. Security scans may raise the following CVEs: CVE-2023-43622-https://vulners.com/cve/CVE-2023-43622Affects HTTP/2 CVE-2023-45802-https://vulners.com/cve/CVE-2023-45802Affetcs HTTP/2...