5325 matches found
Netscaler - Load Balancing (GLSB, Content Switching)
Introduction This article contains links to some of the most popular knowledge base articles which can help with common issues that are related to the Load Balancing feature of Citrix NetScaler. See the list below for helpful articles which are related to Load Balancing virtual servers, Content...
Citrix DAAS Cloud Connector
Introduction This article is a summary of the support articles and documentation related to the most common customer issues for Citrix DAAS Cloud connector. Overview of the Issue The Citrix Cloud Connector serves as a channel for communication between Citrix Cloud and your resource locations...
XenServer VM Tools
Introduction Instances where XenServer encounters various errors while installing XenServer VM tools Overview of the Issue In different situations, XenServer has some issues when installing VM tools, possibly due to various factors. This article will outline different scenarios and potential...
Citrix DAAS Local Host Cache
Introduction This article is a summary of the top support articles related to Local Host Cache / High Availability mode for Citrix Desktops-as-a-Service DaaS Top Support Knowledge Content CTX312157 - Citrix DaaS in an Outage State and Local Host Cache CTX272155 - Enable Local Host Cache with...
Netscaler SDX RAID
Introduction This article provides the instructions on how to replace the faulty physical drive on SDX box Overview of the Issue RAID replacement on SDX and steps to replace it. Note:The SDX appliance in its default configuration is shipped with four disk slots populated with solid-state drives...
Xenserver Upgrade: Comprehensive Guide
Introduction This article aims to assist you in XenServer upgrade process and troubleshooting Overview of the Article This article will assist you in finding resources that discuss upgrading procedures and troubleshooting techniques Appendix: Top Knowledge Content Troubleshooting Common Problems...
Citrix Virtual Apps and Desktop - VDA Session Issues
Introduction This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issue...
Netscaler SDWAN
Introduction This article provides a summary of the useful resources about troubleshooting the network, configuring and preventing the most common issues related to SD WAN. Overview of the Issue These articles discuss the common issues faced at operation level. The issues are related to licensing...
Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection
Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...
Citrix Endpoint Management: Active Directory Issues
Introduction Active Directory AD integration issues in XenMobile can range from synchronization errors to authentication failures and configuration complications. This series of articles offers troubleshooting guidance and best practices to address these challenges, ensuring smooth operation and...
Netscaler Licenses
Introduction These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products. Overview of the Issue These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace...
Citrix Endpoint Management: Certificates Guide
Introduction Managing SSL certificates effectively is crucial for maintaining the security and functionality of Citrix XenMobile environments. Issues with certificate installation and troubleshooting can lead to significant system vulnerabilities and access problems. This collection of articles...
Citrix Daas - Authentication
Introduction This article is a summary of the top support articles and Product Documents related to Citrix DaaS Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for configuration related...
Citrix License Server Troubleshooting - Hub Article
Introduction This serves as a central location for common Citrix License Server troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and...
Citrix Virtual Apps and Desktop - Configuration, Policies and Security.
Introduction This article is a summary of the top support articles related to Citrix Virtual Apps and Desktop product configuration, compatibility and security. It also provides information related to Citrix Policies: Common issues, configuration and troubleshooting. Top Knowledge Content Securit...
Netscaler CVE & Security Guide
Introduction Begin with an introduction to the main issue topic, explaining its significance and how the hub article serves as a central resource for related information. Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and key points...
Citrix StoreFront Troubleshooting: Comprehensive Guide
Introduction This serves as a central location for common StoreFront troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. StoreFront is an enterprise app store that aggregates applications and desktops from Citrix Virtual Apps and Desktops sites a...
Citrix Gateway: Launch, Authentication, Policies and Endpoint Analysis (EPA)
Introduction This article provides a summary of some of the useful resources about how to investigate, troubleshoot, and prevent the most common issues related to launching a session on Citrix Gateway. This article includes links intended to help with topics which are related to Authentication, t...
Xenserver Troubleshooting : Comprehensive Guide
Introduction Instances where XenServer encounters various errors preventing its connection to XenCenter Overview of the Issue In different situations, XenServer experiences connectivity issues with XenCenter, possibly due to various factors. This article will outline different scenarios and...
Xenserver Configuration: Comprehensive Guide
Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...
Netscaler High Availability issues
Introduction This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with Netscaler High Availability HA. Overview of the Issue NetScaler High Availability HA offers seamless failover capabilities to maintain uninterrupted...
Netscaler Upgrades and General Configuration
Introduction This document provides useful resources and links to help with upgrading NetScaler and for performing general configuration. See the best practice guides provided below to help with validating your deployment. The tools and resources section includes the Precheck Tool, which can be...
Citrix Endpoint Management: Guide for Enrolment issues
Introduction Enrollment issues in the Citrix XenMobile environment can significantly disrupt device management and user access. From iOS to Android platforms, these challenges range from failed MDM profile installations and persistent policy configurations to login failures and administrative rol...
Citrix Endpoint Management: Database issues
Introduction Citrix offers a series of articles dedicated to troubleshooting various database issues, such as connectivity problems, performance bottlenecks, and data corruption. By enabling quick diagnosis and resolution, these articles help minimize downtime and enhance the reliability and...
Citrix Virtual Apps and Desktops: Authentication
Introduction This article is a summary of the top support articles and Product Documents related to Citrix Virtual Apps and Desktops Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for...
NetScaler AppFirewall: Configuration, CEF logging, Signatures
Introduction This article provides a list of resources on how to Configure, investigate, troubleshoot, and prevent the most common issues with NetScaler AppFirewall. Overview of the Issue NetScaler web application firewall WAF provides comprehensive protection for web applications from various...
Citrix Virtual Apps and Desktop - Peripherals (USB, Printers , Drives etc.)
Introduction This article is a summary of the top support articles related to Peripherals - USB, Printers , Drives etc. Top Support Knowledge Content Printing Issues CTX227534 - Citrix Printing Quick Start Guide CTX232031 - How to use Citrix Policy to Set a Default Session Printer CTX140208 -...
CVAD Workspace App (Windows, MAC, Linux)
Introduction This article is a summary of the top support articles related to CVAD Workspace App Windows, MAC, Linux Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and key points that will be addressed in detail in the linked content...
Citrix Endpoint Management: Policies Guide
Introduction Citrix XenMobile policies play a pivotal role in shaping how organizations interact with and manage their device ecosystems. By creating and enforcing specific policies, administrators can tailor the behaviour of devices to meet the unique needs of their business environments. Overvi...
Citrix Endpoint Management: Gateway issues Guide
Introduction Configuring Citrix Gateway with XenMobile establishes the necessary authentication for remote device access to the internal network. This setup allows mobile applications to securely access corporate servers, facilitating seamless business operations from any location and ensuring th...
Citrix Virtual Apps and Desktop - Machine Creation (MCS, PVS, App Layering)
Introduction This article is a summary of the top support articles related to Machine Creation including MCS, PVS and App Layering Top Support Knowledge Content Host Connections and Resource Errors CTX224551 - Delivery Controller cannot contact vCenter server after certificate update on vCenter...
Netscaler ADM Issues
Introduction This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with connectivity of NetScaler Console Agent to NetScaler Console Service. Overview of the Issue NetScaler Agent helps the on-prem NetScalers to connect to...
Netscaler SSL (Certificates and Ciphers)
Introduction This article provides a summary of the useful resources about Netscaler SSL Certificates and Ciphers Appendix: Top Knowledge Content Troubleshooting Common Problems CTX124429 - Error: "unable to load PKCS7 object" is Displayed when Converting or Installing a PKCS 7 Certificate on...
CVAD Session Recording Hub Article
Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...
Citrix Virtual Apps and Desktop Profile Management (UPM, WEM)
Citrix Profile Management Introduction Profile Management is intended as a profile solution for Citrix Virtual Apps servers, virtual desktops created with Citrix Virtual Desktops, and physical desktops. You install Profile Management on each computer whose profiles you want to manage. Active...
Citrix Virtual Apps and Desktop - Director and Monitor Service
Introduction This article is a summary of the top support articles related to Citrix Director. The most commonly used support articles and guides are below. Director is a monitoring and troubleshooting console for Citrix Virtual Apps and Desktops. Top Knowledge Content Troubleshooting Common...
Xenserver Networking: Comprehensive Guide
Introduction This article aims to assist you in addressing network-related issues or configurations on XenServer Overview of the Article This article will direct you to additional articles covering networking on XenServer, focusing on configuration and troubleshooting. Appendix: Top Knowledge...
Citrix Virtual Apps and Desktop - Upgrading, Installing and Migration issues
Introduction This article is a summary of the top support articles related to updating, install and migration of Citrix environments including Controllers and VDA. The most commonly used support articles and guides are below. There are three main areas covered in this summary including Controller...
Citrix uberAgent Security Bulletin for CVE-2024-3902
A vulnerability has been discovered in Citrix uberAgent, which, if exploited, may result in the escalation of privileges of the attacker. This vulnerability only impacts uberAgent and does not impact any other Citrix and or Cloud Software Group products. Affected Versions: The following supported...
CITRIX-XML-SERVICE NetScaler Monitor Fails after Installing XenApp 6 Hotfix Rollup Pack 02
The CITRIX-XML-SERVICE NetScaler built-in monitor fails after Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 is installed. However, XenApp continues to work. The following message appears when you view the monitor. "Failure – TicketTag not found in the response" Wit...
When Failing Over to a SQL Mirrored Database, the Provisioning Server Shows as Offline and is Unable to Connect
When failing over to a SQL Mirrored Database, the Provisioning Server shows offline and is unable to connect...
Desktops Do Not Register using XenDesktop and Provisioning Server
When using XenDesktop with Provisioning Service, the desktops do not register. Note : XenDesktop might try starting all the machines in your desktop group on the VDA Event Viewer: Under Application: Desktop Service - Failed to start WCF services. Exception Log on Failure due to unknown user name...
How to Move a XenServer Pool to a Different IP Subnet
This article describes how to change the IP subnet assigned to the management network on a XenServer pool. This procedure is long compared to changing the IP address while staying in the same subnet. Requirements Working knowledge of XenServer and XenCenter and basic knowledge of the Command Line...
How to Configure Logon Point for Access Gateway 5.0.4 with StoreFront 2.5 for Receiver
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How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics
This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...
When Load Balancing StoreFront on NetScaler all Connections Go to One Server in NetScaler Gateway Set Up
StoreFront servers are not load balanced; all connections go to one server in NetScaler Gateway set up. Following is a screen shot of the status of load balanced servers:...
Upgrade from StoreFront 2.1 to 2.5 Fails
Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...
CIFS ISO Mount Disconnecting Intermittently
Mounting out ISO from a CIFS ISO Storage Repository SR disconnects intermittently, and causes boot ISOs to disappear and bounced servers unable to boot. The /var/log/messages log is displayed as following: CIFS VFS: No response for cmd 50 mid 3457CIFS VFS: No response for cmd 50 mid 63007CIFS VFS...
VMware vSphere 5.5 - Citrix Known Issues
Citrix is committed to ensuring compatibility with the latest VMware products. Citrix supports VMware vSphere 5.5, vSphere 5.5 Update 1, vSphere 5.5 Update 2, and vSphere 5.5 Update 3. This article outlines issues and their known solutions that users of vSphere 5.5, vSphere 5.5 Update 1, vSphere...