Citrix Virtual Apps and Desktop - Configuration, Policies and Security.

Introduction This article is a summary of the top support articles related to Citrix Virtual Apps and Desktop product configuration, compatibility and security. It also provides information related to Citrix Policies: Common issues, configuration and troubleshooting. Top Knowledge Content Securit...

Citrix Virtual Apps and Desktop - Machine Creation (MCS, PVS, App Layering)

Introduction This article is a summary of the top support articles related to Machine Creation including MCS, PVS and App Layering Top Support Knowledge Content Host Connections and Resource Errors CTX224551 - Delivery Controller cannot contact vCenter server after certificate update on vCenter...

Citrix Endpoint Management: Gateway issues Guide

Introduction Configuring Citrix Gateway with XenMobile establishes the necessary authentication for remote device access to the internal network. This setup allows mobile applications to securely access corporate servers, facilitating seamless business operations from any location and ensuring th...

Citrix Endpoint Management: Policies Guide

Introduction Citrix XenMobile policies play a pivotal role in shaping how organizations interact with and manage their device ecosystems. By creating and enforcing specific policies, administrators can tailor the behaviour of devices to meet the unique needs of their business environments. Overvi...

Citrix Endpoint Management: Database issues

Introduction Citrix offers a series of articles dedicated to troubleshooting various database issues, such as connectivity problems, performance bottlenecks, and data corruption. By enabling quick diagnosis and resolution, these articles help minimize downtime and enhance the reliability and...

Citrix Endpoint Management: Guide for Enrolment issues

Introduction Enrollment issues in the Citrix XenMobile environment can significantly disrupt device management and user access. From iOS to Android platforms, these challenges range from failed MDM profile installations and persistent policy configurations to login failures and administrative rol...

Citrix Gateway: Launch, Authentication, Policies and Endpoint Analysis (EPA)

Introduction This article provides a summary of some of the useful resources about how to investigate, troubleshoot, and prevent the most common issues related to launching a session on Citrix Gateway. This article includes links intended to help with topics which are related to Authentication, t...

Citrix Virtual Apps and Desktop - Director and Monitor Service

Introduction This article is a summary of the top support articles related to Citrix Director. The most commonly used support articles and guides are below. Director is a monitoring and troubleshooting console for Citrix Virtual Apps and Desktops. Top Knowledge Content Troubleshooting Common...

Xenserver Configuration: Comprehensive Guide

Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...

Citrix DAAS Console

Introduction This article is a summary of the top support articles related to Citrix Daas web consoles: Web Studio and Monitor. Top Knowledge Content Director CTX257614 - How to create a detailed custom report from the Cloud Hosted Director Monitor Web Studio CTX477615 - Studio Console Shows...

Citrix Virtual Apps and Desktop - Graphics, HDX Optimization and Audio

Introduction This article is a summary of the support articles and documentation related to Graphics and Display issues, HDX Optimization Teams and Browser Content Redirection and Audio. Overview of the Issue HDX is a set of remoting technologies providing the user with the best possible virtual...

Xenserver Upgrade: Comprehensive Guide

Introduction This article aims to assist you in XenServer upgrade process and troubleshooting Overview of the Article This article will assist you in finding resources that discuss upgrading procedures and troubleshooting techniques Appendix: Top Knowledge Content Troubleshooting Common Problems...

Citrix StoreFront Troubleshooting: Comprehensive Guide

Introduction This serves as a central location for common StoreFront troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. StoreFront is an enterprise app store that aggregates applications and desktops from Citrix Virtual Apps and Desktops sites a...

Citrix DAAS Local Host Cache

Introduction This article is a summary of the top support articles related to Local Host Cache / High Availability mode for Citrix Desktops-as-a-Service DaaS Top Support Knowledge Content CTX312157 - Citrix DaaS in an Outage State and Local Host Cache CTX272155 - Enable Local Host Cache with...

CVAD Session Recording Hub Article

Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...

Citrix Virtual Apps and Desktops: Authentication

Introduction This article is a summary of the top support articles and Product Documents related to Citrix Virtual Apps and Desktops Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for...

XenServer VM Tools

Introduction Instances where XenServer encounters various errors while installing XenServer VM tools Overview of the Issue In different situations, XenServer has some issues when installing VM tools, possibly due to various factors. This article will outline different scenarios and potential...

NetScaler AppFirewall: Configuration, CEF logging, Signatures

Introduction This article provides a list of resources on how to Configure, investigate, troubleshoot, and prevent the most common issues with NetScaler AppFirewall. Overview of the Issue NetScaler web application firewall WAF provides comprehensive protection for web applications from various...

Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection

Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...

How to Image a Target Device Using the Imaging Wizard

This article describes how to image target device using the Imaging Wizard. Prerequisites Enable Windows Automount on Windows Enterprise Server operating systems. Disable Windows Autoplay. Remove any virtualization software before performing a conversion. Verify adequate free space exists on the...

Best Practice for Setting the Citrix Profile Manager Cache File for Provisioning Services Server

This article describes the best practice for setting the Citrix Profile Manager Cache file for Provisioning Services PVSServer...

Unable to Connect to High Availability Enabled XenSever Pool and All Servers in Pool are in Emergency Mode

This article provides resolution to connectivity issues to the pool in XenCenter. Following are some of the issues that you might experience: Cannot connect to the pool in XenCenter Cannot start or migrate the virtual machines, although the virtual machines are active and running. All the servers...

Memory Dump File Not Being Generated on Provisioned Target

While attempting to configure a Windows 2008 target server created by Citrix Provisioning Services to generate a complete memory dump, it was observed that the memory dump file was not being created properly. Following CTX123642 – How to Recover Windows Kernel Level Dump Files from Provisioned...

How to Introduce a Local Storage Repository in XenServer

This article describes how to introduce a local Storage repository SR on XenServer. The XenServer database has become corrupt or your XenServer does not see the local SR...

How to Validate If XenServer is Using Bridge or vSwitch for the Network Stack

This article describes how to validate if XenServer is using Bridge or vSwitch for the network stack. By default, XenServer 6.x uses vSwitch as the network stack when the host is installed. At some point, the XenServer administrator might have changed the network stack to Bridge. When attempting ...

Error ID: XDDS:A75A86BB When Adding Machines to a Streamed Catalog Error Occurs

While adding machines to a streamed catalog, wizard shows the error“The virtual machine with MAC address xx:xx:xx:xx:xx:xx in the selected Device Collection could not be found on any available connection”. Exception : Citrix.Console.Models.Exceptions.ScriptException The virtual machine CTX2-TTM01...

StoreFront Client Proxy Configuration

This article describes how to change the Proxy settings on StoreFront...

How to Configure QLogic HBA on XenServer

This article describes how to update the parameters of QLogic HBAs with SANSurfer. HBA parameters might need to be adjusted to the correct configuration on XenServer to function as required. QLogic HBAs contain a default set of parameters that will function but might not give optimum performance ...

How to Configure Multipath Boot from SAN during XenServer Upgrade or Patch

This article describes how to configure multipath boot from Storage Area Network SAN when upgrading or patching XenServer. The upgrade or patching of XenServer can leave the initial ram disk initrd without multipath support...

DHCP configurations for PVS

Citrix recommends DHCP configuration which ensures that a PVS target device receives the same IP address for all DHCP requests during its booted lifespan. The end result should be a target device using the same IP address it received at boot time, for the entirety of its booted lifespan. DHCP...

How to Change the Password Reset Reminder Settings in StoreFront

This article provides information on how to change the Password Reset reminder settings in StoreFront...

Troubleshooting Linux Virtual Machines in XenServer

This article describes about troubleshooting Linux virtual machines in XenServer. Serial console was used to access UNIX server consoles and most of the network devices switches, routes. The simplicity of serial port hardware and its universality make them popular. Serial console apart from...

Uninstalling or Upgrading from Beta Release of Hotfix Rollup Pack for XenApp not Supported

Uninstalling or Upgrading from Beta Release of Hotfix Rollup Pack for XenApp not Supported...

Recommended Installation Sequence for XenDesktop 4 Hotfixes

This article contains information about the recommended installation sequence for XenDesktop 4 Hotfixes. Note : The PDF file attached to this article shows the sequence in graphic form. Background XenDesktop 4.0 Desktop Delivery Controller DDC software has a number of components, such as Core...

Recovering Virtual Machines from Failed Pool Member

In the event of a XenServer host power failure, any Virtual Machines VMs running on that host might not be displayed in XenCenter. This is the expected behavior without High Availability HA enabled. The following is a XenCenter screen shot of the pool prior to the failure of the host named...

Session Appears Down in XenApp Farm and Csrss.exe Process Remains Active in Session

Session appears in astate in the XenApp farm. Csrss.exe process remains active in the session. This generally means that the session had problems on logoff and remains hung until it is manually terminated or the server is restarted. Additionally, if the server has sessions in this state and is...

PVS SOAP Service Crashes After Running the Auto Update

Provisioning Services Simple Object Access Protocol service crashes after running the Auto Update. The Auto Update feature in Provisioning Services PVS allows a master target to receive an update and roll it out to the target devices. The completion is signaled to the Windows Application log by a...

Provisioned Target Device Booting up with Multiple IP Addresses

Provisioned Target Device booting up with multiple IP addresses...

Copied vDisk Fails to Start in Private Mode

Provisioning Services Server target devices fail to boot in private mode with the following error: “vDisk file access permission denied ” The error does not occur when the target devices boot is in standard mode...

Provisioning Services Cannot Connect to SQL Express

During setup using the Provisioning Services Configuration Wizard, connecting to a Microsoft SQL Express instance installed on another machine fails with the error “Invalid Server”. The specific error code is either “error: 26” or “error: 28”;A network-related or instance-specific error occurred...

Linux Virtual Machines are Unable to Boot from DVD on XenServer

On XenServer, a user can run both Linux and Windows virtual machines, and like physical machines, it can be set to boot from various sources. However, when a Linux virtual machine is set to boot from DVD, it can fail with the following error message:...

Secure Web: Unable to open 4096-Bit encrypted Web Sites

When we try to access 4096-bit encrypted websites using Secure Web set to 'Tunneled to Internal network' and 'Secure Browse' mode, the website does not launch...

Provisioning Services: Service Account Permissions and Configuration for Accessing PVS SQL Database

This article provides a description on how different service accounts should be configured to grant adequate SQL permissions. Service Account Configuration for Accessing SQL Service users are the accounts under which the Stream and Soap services run on a Provisioning Services PVS server which nee...

Application Launch Requests Might Fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server

Application launch requests might fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server. “Event 10001: A usable server cannot be found on which to launch the application.”...

Hotfix Rollup Pack 1 for XenApp 5 2008 - Features and Enhancements List

This article describes Hotfix Rollup Pack 1 for Citrix XenApp 5 for Microsoft Windows Server 2008. Hotfix Rollup Pack 1 is cumulative - it can be installed on top of the XenApp 5 for Windows Server 2008 base product, on top of the first Feature Pack, Feature Pack 2, or Feature Pack 3. HRP01...

High Availability Behavior When the Heartbeat is Lost in a XenServer Pool

This article describes High Availability HA behavior in situations when the heartbeat is lost on XenServer 5.x. HA does not check the link state of the interfaces. It rather works on the bases of HA Host Groups and Network Partitions. HA Daemon chooses the larger of the network partitions to take...

IMA Fails to Start with Error Code 2147483649

The IMA Service might sometimes fail with error code 2147483649. Failed to load plugins imapsss.dll, imaruntimess.dll, 80000001h...

When to Enable Intermediate Buffering for Local Hard Drive Cache?

Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...

Recommended Operating System Patches for Provisioned Windows Targets

Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...

After importing of an OVF package from a VMware environment Virtual Machine Fails to Boot with STOP 7B or 'Device Does Not Exist'

After importing of an OVF package from a VMware environment, a Windows virtual machine fails with a STOP 0x0000007B error, or a Linux virtual machine does not boot because a device /dev/sda1 for example does not exist. On a Windows virtual machine a STOP 0x0000007B error occurs. On a Linux virtua...