Converting Disk from RAW to QCOW2 to Allow For Incremental Backup

Purpose This article documents how to convert a Disk from RAW to QCOW2, allowing Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to create an incremental backup of the disk. As documented in the Veeam Backup for Oracle Linux Virtualization Manager and Red Hat...

Release Information for Veeam Backup for Microsoft 365 6a Cumulative Patches

Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6a release to the latest Cumulative Patch. upgrade an existing pre-6a Veeam Backup for Microsoft 365 server to Veeam Backup for Microsoft 365 6a with the latest Cumulative Patch...

Restore to Google Cloud Engine Fails With "n1-standard-2 not found"

The Restore to Google Compute Engine utilizes the import-image API call, which in turn requires an N1 instance type, which is an instance type that is not available in certain regions...

Release Information for Veeam Backup for Microsoft 365 6a

Cumulative Patches are available for this version: Veeam Backup for Microsoft 365 6a Cumulative Patches Requirements Before upgrading to Veeam Backup for Microsoft 365 6.0, Please confirm that you are running one of the following versions of Veeam Backup for Microsoft 365: 4.0 build 4.0.0.1345 4a...

Shared Server Compatibility of Veeam Backup for Microsoft 365 and Veeam Backup & Replication

Purpose It is important to remember that Veeam Backup for Microsoft 365 and Veeam Backup & Replication are separate backup products designed to operate separately from each other. However, both Veeam Backup for Microsoft 365 and Veeam Backup & Replication utilize Veeam Explorers as secondary...

Release Information for Veeam Backup for Microsoft Azure v4

Requirements Please confirm that you are running Veeam Backup for Microsoft Azure v3 build 3.0.0.666 or later before upgrading. The currently installed build number Server Version is in the About section under Configuration | Support Information. After installing Veeam Backup for Microsoft Azure...

"Loss protection disabled" Warning in GUI

Challenge When configuring backup file encryption, the following warning is shown: Loss protection disabled Creating Encrypted Configuration Backups Backup Job Encryption Cause This warning appears when the Veeam Backup & Replication installation is not managed by a Veeam Backup Enterprise Manage...

Veeam Backup for Microsoft 365 Auto-Update Fails - "Offline thumbprint check failed: certificate is invalid"

Challenge Veeam Backup for Microsoft 365's auto-update activated via the user interface may fail with: Offline thumbprint check failed: certificate is invalid. Cause This error is related to the Veeam Backup for Microsoft 365 updater's certificate checks. Solution This issue was resolved starting...

Hyper-V Crashing or Rebooting During Backup Due to Anti-Virus

Challenge During the backup of a Hyper-V VM, the Hyper-V host may crash BSOD with a bug check 34 or 0x22. Solution Veeam Support has seen similar cases to this from time to time, they are generally considered rare, and when they do occur, the underlying cause requires extensive investigation. It ...

How To Configure Veeam Backup for Microsoft 365 to Use Microsoft Graph Export API for Teams

Purpose This article documents the procedure for enabling Veeam Backup for Microsoft 365 to backup Teams public channel posts using the Teams Export APIs.Veeam Backup for Microsoft 365 backs up Teams channel messages. For more information on the limitations of Teams chat backup, click here. In...

Veeam Recovery Orchestrator May Timeout During Execution of a Replica Plan if the Source vCenter Is Offline

Article Applicability The hotfix patch on this article is only intended for use with Veeam Recovery Orchestrator 5.0.0.2768. Challenge When executing a Replica plan, Veeam Recovery Orchestrator may hang as it processes each VM in the plan. This hang will occur if two vCenters are used one...

XSS Vulnerability in Veeam Management Pack for Microsoft System Center v8

Vulnerability Details A reflected DOM-Based XSS vulnerability has been discovered in the Help directory of Veeam Management Pack for Microsoft System Center 8.0. This vulnerability could be exploited by an attacker by convincing a legitimate user to visit a crafted URL on a Veeam Management Pack...

"Failed to import signatures" - Veeam Intelligent Diagnostic Signatures Update Failure

Challenge Attempting to update Veeam Intelligent Diagnostics signatures fails, and a pop-up appears with the message: Failed to import signatures Cause This issue occurs due to recent certificate changes that affected the Veeam Intelligent Diagnostics signature update process. Solution Option 1:...

Nutanix Mine with Veeam - Foundation VM OS Upgrade

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge The Foundation VM of Nutanix Mine...

AHV clusters with AOS versions 5.20.4+ (LTS) or 6.1.1+ (STS) shown as unavailable in Veeam Console

Challenge If the machine where Veeam Backup & Replication is installed is running Windows Server 2012R2 OS or earlier, and the Nutanix AHV Clusters are running AOS versions 5.20.4+ LTS or 6.1.1+ STS, the following may occur: Nutanix Clusters that were previously added to Veeam Backup & Replicatio...

Veeam's VSS Operations With SMB 3.0 Impacted by Windows June 14, 2022 Update

Challenge After installing the Windows June 14,2022 update KB5014702/KB5014746 on a Windows file server hosting SMB 3.0 shares, the follow Veeam Backup & Replication operations may be impacted: If those SMB 3.0 shares are added to Veeam Backup & Replication with the "Backup from Microsoft VSS...

Veeam Support Statement Regarding SQL 2012 LocalDB EOL

Details When operating in Standalone or Managed by agent mode, Veeam Agent for Microsoft Windows version 5 and all previous versions utilize Microsoft SQL Server 2012 Express LocalDB. Microsoft has announced that SQL Server 2012 will reach End-of-Life on July 12, 2022. However, Veeam Agent for...

Release Information for NEC Storage V Series Plug-In for Veeam Backup & Replication

This plug-in leverages the Veeam Universal Storage API, which enables storage OEMs to allow Veeam Backup & Replication integration to the arrays for backup and replication jobs. Requirements Before installing NEC V Series Plug-In v2.1.225, make sure that you are running Veeam Backup & Replication...

"Failed to retrieve certificate" - Error When Interacting With Cloud Storage

Challenge When adding an Object Storage Repository or interacting with an existing Object Storage Repository the following error occurs: Failed to retrieve certificate from ... The format of the error is different for each type of Object Storage Repository: Certificate Retrieval error when adding...

libdtrace-ctf Required to Install Veeam Agent for Linux on Oracle Linux UEK

Challenge When installing Veeam Agent for Linux on Oracle Linux 6 or 7 with UEK kernel, the veeamsnap package fails to install with the following error: Error! Bad return status for module build on kernel: Consult /var/lib/dkms/veeamsnap//build/make.log for more information. The make.log example...

Release Information for Veeam Backup for Google Cloud v3

Release Information for Veeam Backup for Google Cloud v3...

Release Information for Veeam Backup for AWS v5

Requirements Please confirm that you are running version Veeam Backup for AWS v3 build 3.0.0.319 or later before upgrading. You can find the currently installed build number Server Version in the About section under Configuration | Support Information. After installing Veeam Backup for AWS v5a,...

How to Connect to an Object Storage Repository via Google Cloud Private Access

Purpose This article documents how to configure Veeam Backup & Replication to use Google Cloud Private Access to connect to a GCS bucket instead of the public IPs for Scale-Out Backup Repository offload to Capacity Tier or Archive Tier or to connect to an Object Storage Repository in Veeam Backup...

Archiving Job Fails With: "Failed to provision a proxy appliance : Unable to connect by SSH to Appliance."

Challenge An Archiving Job for a Scale-Out Backup Repository fails with the error: Failed to provision a proxy appliance: Unable to connect by SSH to Appliance. Copy Log Example dd.mm.yyyy hh:mm:ss Warning Failed to provision a proxy appliance: Unable to connect by SSH to appliance. dd.mm.yyyy...

Tape Related Task Fails With "isn't current owner. You have to change current owner"

Challenge A Tape Job or tape-related task Inventory, Catalog, or Restore fails with errors: '' isn't current owner. You have to change current owner Job has been terminated Error: '' isn't current owner. You have to change current owner Failed to inventory tape Error: '' isn't current owner...

How to Activate Access to Microsoft Graph Teams Export APIs

Preliminary Action This article documents how to configure your app registration to access the Microsoft Graph Export API for Teams, which is necessary to enable Veeam Backup for Microsoft 365 6a and newer to protect Teams public channel posts. Once the Teams Protected APIs are accessible and Vee...

Unexpected proxy address format - Error After Upgrading to Veeam Backup for Microsoft 365 6.0 P20220524

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0 P20220524, the mailbox backup for organizations added as Hybrid or Microsoft 365 may fail with the error: Error: Unexpected proxy address format: x500:/o=ExchangeLabs/ou=Exchange Administrative Group...

Helper Appliance Resource Requirements

Purpose This article documents the specific EC2 Instance Type / Azure VM Size that will be used by Veeam Backup & Replication based on the Helper Appliance size selected when adding Amazon S3 or Azure Object Storage. Solution Helper Appliance Sizes The table below documents the actual EC2 Instanc...

How to Manually Update Veeam Backup Agent Deployment Packages on Veeam Service Provider Console Server

When the Veeam Service Provider Console server does not have internet access it is unable to download the latest deployment packages for Veeam Backup Agents i.e., Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Agent for Mac from the Veeam Installation Server...

Job Writing to Cloud Connect Repository Fails with: "Target gate has rejected connection. Connection target is not recognized. No rule exists."

Challenge A Veeam Cloud Service Provider observes that their tenant's jobs intermittently fail with either of the following errors: Error Cloud gate has rejected connection. Reason: Connection target is not recognized. No rule exists.. System.Exception Error Connection target is not recognized. N...

Mounting SMB Share During AIX Bare Metal Restore Results in Inaccessible Data on Restored Machine

Challenge After mounting a CIFS/SMB mount in the Bare Metal Restore environment, data on some VG aren't accessible in the restored system. Cause This issue occurs because affected VG's major device number in /dev doesn't match information within ODM. Detailed Cause: Before a CIFS/SMB share can be...

"Incompatible Package Type" When Installing License in Veeam Backup & Replication

Challenge When attempting to install a Veeam Universal License in Veeam Backup & Replication the following error occurs: License sections have incompatible Package types Cause Starting with Veeam Backup & Replication 10, a feature was added to allow users to install a socket-based license and an...

Veeam API Integration Guide

Purpose This article documents the methods and capabilities of API integration with Veeam's products. API | Description | Reference | Example ---|---|---|--- Integration via PowerShell Veeam Backup & Replication | Full administrative, query, and operational control equivalent to the administrativ...

My Account Portal "Recovery email for case contact" Guide

Purpose The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer'...

Release Information for Veeam Backup for Microsoft 365 6.0 Cumulative Patches

This release is superseded by Veeam Backup for Microsoft 365 6a 6.1.0.222 Requirements This Cumulative Patch can be used to: update manually from a previous Veeam Backup for Microsoft 365 6.0 release to the latest Cumulative Patch. upgrade an existing pre-6.0 Veeam Backup for Microsoft 365 server...

After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

Challenge This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a...

After updating Veeam Backup & Replication, Mine repository fails to update

End-of-Life Product Nutanix Mine with Veeam reached End-of-Life on 2026-04-30. As of this date, all support services for this product are unavailable. For more information, see the Nutanix EOL Announcement Bulletin - Nutanix Mine, released 2025-04-30. Challenge After installing an update to Veeam...

Archiving Job to Azure Archive Storage fails: "This request is not authorized to perform this operation."

Challenge Archiving Job to Microsoft Azure Archive Storage fails with the following error: This request is not authorized to perform this operation. Agent failed to process method LongTerm.GetRepositoryKey Copy Cause This issue may be directly related to permissions but can also occur due to...

Offload to Capacity Tier fails with: Scale-out repository rescan is required: performance tier is not synchronized with capacity tier.

Challenge SOBR Offload task fails with the error: Error: Backup file version mismatch: scale-out backup repository rescan is required. Cause There is a discrepancy between the information within the Veeam Backup & Replication configuration database and the metadata in the object storage repositor...

Veeam Backup & Replication installer fails to launch with the error: "Only one instance of Veeam Backup & Replication Setup is allowed."

Challenge When attempting to launch the Veeam Backup & Replication installer, the following error occurs: Only one instance of Veeam Backup & Replication Setup is allowed. Copy Cause Another instance of the Veeam Backup & Replication Setup.exe is already running. Solution Open Task Manager and...

SureBackup VM Power On fails with: "Failed to extend swap file" or "Error: Insufficient resources."

Challenge A SureBackup job, for a VMware environment, fails during the VM Power On step with either of the following errors: Error: Module 'MonitorLoop' power on failed. Module 'MonitorLoop' power on failed. Failed to extend swap file...

Veeam Backup & Replication Communication With Azure Proxy Fails With "The RPC server is unavailable"

Challenge When attempting to add an Azure Restore Proxy Appliance to Veeam Backup & Replication or performing a Restore to Microsoft Azure using an Azure Restore Proxy Appliance, the following errors may occur: When attempting to add an Azure Restore Proxy Appliance: Failed to save Azure proxy...

Build Numbers and Versions of Veeam Plug-in for Nutanix AHV

This KB article lists all versions of the Veeam Plug-in for Nutanix AHV and their respective appliance build numbers. Starting with Veeam Backup & Replication 12.3.1, the Release Notes for Veeam Plug-in for Nutanix AHV , are included in the Veeam Backup & Replication Release Notes. Note: Prior to...

How to Reinstall the Veeam Transport Service on a Linux Server

Article Use The steps outlined in this article are used as a troubleshooting step when an issue occurs with a Linux server that requires that the Veeam Transport service be manually reinstalled. When phasing out a Linux server, these steps are not necessary; In such a scenario, simply removing th...

"Failed to retrieve licenses for # users" After Changing Hostname and/or Domain

Challenge After changing the hostname or domain, or both, of the server where Veeam Backup for Microsoft 365 is installed, the jobs display the following warning: Failed to retrieve licenses for users. Copy Log Example Veeam Backup for Microsoft 365 5.0:...

Upgrade to Veeam Backup for Microsoft 365 6.0 Fails Due to Invalid Rest Service Certificate

Challenge Attempting to upgrade an existing Veeam Backup for Microsoft 365 installation to version 6.0 fails with the error: Failed to install the product An error occurred. See logs for details. Copy Article Applicability This article is relevant when the following error is found in the...

"Failed to upgrade repository database" Error After Upgrading to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, the repository upgrade fails with the error: Failed to upgrade repository database Error: JetError -1504, JETerrNullInvalid, Null not valid Copy Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch...

High CPU Usage After Upgrade to Veeam Backup for Microsoft 365 6.0

Challenge After upgrading to Veeam Backup for Microsoft 365 6.0, higher than usual CPU usage may be observed during times when no tasks are occurring within Veeam Backup for Microsoft 365. Solution The issue is fixed in Veeam Backup for Microsoft 365 6.0 Cumulative Patch P20220413 6.0.0.379 -...

Veeam Backup for Microsoft 365 Restore Portal Error: "The server has rejected the client credentials"

Challenge When attempting to login to the Veeam Backup for Microsoft 365 Restore Portal, the following error occurs: The server has rejected the client credentials. Cause At this time, there are three known scenarios that may cause this issue: Scenario 1: Certificate not added to the Trusted Root...

CVE-2022-26500 | CVE-2022-26501

Challenge Multiple vulnerabilities CVE-2022-26500, CVE-2022-26501 in Veeam Backup & Replication allow executing malicious code remotely without authentication. This may lead to gaining control over the target system. Severity : Critical CVSS v3 score : 9.8 Cause The Veeam Distribution Service TCP...