5310 matches found
Store Configuration by Server Based Discovery Fails
When attempting to configure Receiver Stores by entering in address of StoreFront server in Email/Server Based Discovery dialog, the following error appears: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address...
Internal Error 2869 when Installing Hotfixes on XenApp 6.x
Errors occur when installing hotfixes on a XenApp 6.0 server usingthe manual method. The manual installation method included: Right-clicking on the .msp hotfix package and selecting Apply Double-clicking on the .msp hotfix package The errordisplayed is a message box with the following dialog:...
How to Configure StoreFront and Smart Card Authentication for Internal Users using Stores
This article describes how to configure Citrix StoreFront 2.0 and Smart Card authentication using Gemalto .NET cards against stores for internal users. Requirements The following components are needed to allow users connectthrough Smart Card to StoreFront: Citrix StoreFront 2.x Citrix Receiver fo...
SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping
This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...
Session Appears Down in XenApp Farm and Csrss.exe Process Remains Active in Session
Session appears in astate in the XenApp farm. Csrss.exe process remains active in the session. This generally means that the session had problems on logoff and remains hung until it is manually terminated or the server is restarted. Additionally, if the server has sessions in this state and is...
Provisioning Services Cannot Connect to SQL Express
During setup using the Provisioning Services Configuration Wizard, connecting to a Microsoft SQL Express instance installed on another machine fails with the error “Invalid Server”. The specific error code is either “error: 26” or “error: 28”;A network-related or instance-specific error occurred...
Identifying Different License Types
This article describes how to identify different Citrix license types. To license a Citrix product, it requires a license code that must be activated or allocated and uploaded to the appropriate environment, such as the License Administration Console, the XenServer or an appliance. License Code...
Memory Dump File Not Being Generated on Provisioned Target
While attempting to configure a Windows 2008 target server created by Citrix Provisioning Services to generate a complete memory dump, it was observed that the memory dump file was not being created properly. Following CTX123642 – How to Recover Windows Kernel Level Dump Files from Provisioned...
Timeout Error 4002 in Provisioning Server Console after Clicking "Show Connected Devices"
The following symptoms occur on Provisioning Services PVS Servers when there are multiple streaming NICs assigned to the PVS Server. Example An environment having five streaming NICs had the following symptoms: When Show Connected Devices was clicked in the PVS console, the following symptoms mig...
How to Configure XenServer to Send System Alerts through Authenticated SMTP Servers
This article describes how to configure XenServer to send system alerts through SMTP servers that require authentication. Requirements Administrative access to a XenServer host console either directly, through SSH, or by using theConsoletab in XenCenter. Background Customers can configure XenServ...
Random Application Fails When Using Standard Image Mode with the "Write Cache on Target Hard Disk" Option
Random application fails when using Standard Image mode with the Write Cache on Target Hard Disk option...
XenApp Error: Citrix Servers Reported That They are Too Busy to Provide Access to the Selected Resource
On attempting to launch any published application from a XenApp 6.0 server, the server reports that it is too busy to provide access to the selected resource. The application event log contains the following entry: The Citrix servers reported that they are too busy to provide access to the select...
How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session
This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...
How to Mount a CIFS (Windows File System) Share in XenServer Using the Command Line Interface
This article describes how to mount a CIFS Windows file system share in XenServer using the Command Line Interface CLI. Requirements Basic knowledge of Linux Administrator root access to XenServer host using the Command Line Interface CLI Windows username and password to access Windows share to b...
Exceeding XenAPI Session Limit Causes Pool Instability
XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...
IPC Error While Validating Provisioning Services Store
Multiple Provisioning Services Servers in the farm come with an IPC error when trying to validate the store path except on the server you are running Provisioning Services Server console: When validating the store, following error appears in the console Log:...
Unattended Installation of XenServer Tools
This article describes about the unattended installation of XenServer Tools using Microsoft’s Windows Installer program, msiexec. Background XenTools delivered with XenServer 6.1 version are able to make use of Microsoft’s Windows Installer program, msiexec. One of those is a way to install...
How to Test a Network Throughput Using Iperf
This article describes how to test a network throughput using Iperf. Iperf allows administrators and engineers to test throughput between any two hosts, including physical systems and Virtual Machines VMrunning on XenServer. Requirements Iperf for Windows Download a copy of Iperf for Windows. Thi...
License Acquisition Error 500 Occurs and Workspace Control Fails
Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...
Session Sharing Explained with Troubleshooting Steps
This article explains session sharing and discusses some common scenarios. Session sharing is the ability of a seamless published application to be executed over the same connection as other seamless applications that are already running on the same server, under an existing Session ID of a user...
BGP Routing and RHI Functionality in NetScaler
This article provides information about BGP routing in NetScaler and some of the sample BGP configurations. It gives a brief overview of the RHI functionality. Route Health Injection RHI The primary purpose of dynamic routing in NetScaler is to communicate the state or health of VIPs to the...
How to Adjust the Bond Balance Interval in XenServer 6.x
XenServer 6.1.0 introduces a change to the NIC bonding load balancing algorithm for active-active bonds in the vSwitch network stack. In past releases, active-active bonds were set to rebalance load every 10 seconds. However, in XenServer 6.1.0 active-active bonds on the vSwitch rebalance load...
Unable to Bind Provisioning Services TFTP Service to Multiple NICs
Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...
Failure to Store Cache on Local Hard Drive
Even after selecting “cache is on device hard drive”, cache is getting stored on the Provisioning Service PVS server. The following screen shot shows the virtual disk status:...
How to Configure QLogic HBA on XenServer
This article describes how to update the parameters of QLogic HBAs with SANSurfer. HBA parameters might need to be adjusted to the correct configuration on XenServer to function as required. QLogic HBAs contain a default set of parameters that will function but might not give optimum performance ...
Worldwide Support Services Delivery Guide - 2024
Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...
NetScaler 13.1 Build 52.19 is unable to send packets properly on a specific KVM platform.
It has been confirmed that on a specific KVM platform, NetScaler 13.1 Build 52.19 is unable to send packets properly...
Storefront: Citrix Storeweb URL should have custom error page
Redirect StoreFront users to a custom error page, if a page is inaccessible for some reason. Example : If a user tries to access "StoreURL/ Script", it will trigger an unhandled exception and User will get a generic page which suggests steps to add a custom error page. This may be considered a ri...
Citrix uberAgent Security Bulletin for CVE-2024-6677
Description of Problem A vulnerability has been discovered in Citrix uberAgent, which, if exploited, may result in the escalation of privileges of the attacker. Affected Versions: The following supported versions of Citrix uberAgent are affected by the vulnerability: Citrix uberAgent before 7.2.1...
VDA launch stuck at "Please wait for local session manager" for version 2303 or later
VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later...
Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 8
Package name: xms10.15.0.10808.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: July 2024 Languages...
Citrix Workspace app for Windows Security Bulletin CVE-2024-6286
Description of Problem A vulnerability has been discovered that impacts the Citrix Workspace app for Windows. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of the Citrix Workspace app for Windows Current Release CR Citrix Workspac...
NetScaler Console, Agent and SDX (SVM) Security Bulletin for CVE-2024-6235 and CVE-2024-6236
Description of Problem Two vulnerabilities have been discovered in NetScaler Console formerly NetScaler ADM, NetScaler SDX SVM, and NetScaler Agent. Refer to below for further details: Affected Versions The following supported version of NetScaler Console formerly NetScaler ADM is affected by...
Windows Virtual Delivery Agent for CVAD and Citrix DaaS Security Bulletin CVE-2024-6151
Description of Problem A vulnerability has been identified that impacts Virtual Delivery Agent for Windows used by Citrix Virtual Apps and Desktops and Citrix DaaS. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Windows Virtual...
Citrix Provisioning Security Bulletin CVE-2024-6150
Description of Problem A vulnerability has been discovered that impacts Citrix Provisioning. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Citrix Provisioning Current Release CR Citrix Provisioning versions before 2402 Long Ter...
Citrix Workspace app for HTML5 Security Bulletin CVE-2024-6148 and CVE-2024-6149
Description of Problem Two vulnerabilities have been discovered that impact the Citrix Workspace app for HTML5. Refer to below for further details: Affected Versions The vulnerabilities affect the following supported versions of the Citrix Workspace app for HTML5. Citrix Workspace app for HTML5...
NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2024-5491 and CVE-2024-5492
Description of Problem Two vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer to below for further details: Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the...
Error - "Your Logon has expired. Please logon again to continue".
An error is seen logging on to Storefront. "Your logon has expired. Please log on again to continue" Error is only seen when logging on as a user from a different domain to that of the Storefront server...
Microsoft Teams VDI 2.0 Fatal Exception Information
Overview Microsoft has recently started to roll out their New VDI solution for Teams. As soon as the rollout started, some of our customers started experiencing a fatal exception resulting in a blue screen. This fatal exception happens only on 2203 LTSR CU2 and below or 2303 CR and below. This...
Installing Teams 2.x in an App Layering
Teams will not work properly in an image if it was installed in an App Layer using any version for App Layering prior to 2403.2...
Teams 2.1 Start Menu shortcut not working
Teams 2.x Start menu shortcut does not work. It is visible but the icon is missing and clicking it does not launch Teams...
Icons may intermittently disappear in CWA for Mac after upgrading to version 2405
Icons may intermittently disappear in Citrix Workspace for Mac after upgrading from version 2402 or 2402.10 to version 2405...
Image preparation step 'FixSCCM' failed. error
When updating a catalog with MCS this error is seen . Image Preparation Finalization Failed Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction sdkProvisioningSchemeAction at...
Cloud Software Group Security Advisory for CVE-2024-6387
Advisory for 3rd party CVE-2024-6387 Cloud Software Group is aware of the vulnerability CVE-2024-6387 impacting OpenSSH. Qualys has discovered a remote unauthenticated code execution vulnerability in OpenSSH’s server sshd in glibc-based Linux systems. Because this vulnerability is a regression of...
[NetScaler] Built-in commands fail because feature is not licensed
On a NetScaler appliance, you may see some built-in commands are failed because feature is not licensed. For example, you use a Standard/Enterprise license, avaiable features in Premium license may have some built-in commands, and they'll get failures. It will not cause any business impact to...
Windows Screen Saver may not produce desired animation or image in ICA desktop session
Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...
Unable to add webclips to homescreen for iOS
How to resolve web clips not appearing on the home screen...
New Support Website - July 15th 2024
New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...
Static IP loss when updating to VM Tools for Windows 9.3.3 or earlier
Sometimes, when the drivers for XenServer VM Tools for Windows are updated through Windows Update, the static IP settings are lost and the network settings change to use DHCP. Important: This issue persists when updating from versions earlier than 9.3.3. This issue is fixed for updates from 9.3.3...
Citrix CDFControl Service How to Save Logs On A UNC Network Share
Sometimes it may be necessary to save trace data to a shared network folder, for example, crash/hang issues with non-persistent VDAs or due to local disk space constraints...