How to Improve the Log on Performance in StoreFront

This article details configuration changes that might improve the log on and application enumeration performance in StoreFront...

How to Evaluate the Read Speeds on the Block Type Storage Repositories for XenServer

This article describes how to evaluate theread speedsof the Storage Repository SR of block device, including LVM, LVM over HBA, iSCSI, NetApp and Dell EqualLogic. Requirements Ensure that the SR is configured properly and for NetApp or Dell EqualLogic type, at least one virtual disk is created...

How to Export and Import StoreFront Subscription Database

This article explains how to export and import a StoreFront Subscription Database...

StoreFront Client Proxy Configuration

This article describes how to change the Proxy settings on StoreFront...

How to Change XML Service Port When Not Using Default Port

This article describes how to change the XML service port if you are not using the default port in XenDesktop 7.x. and CVAD...

Timeout Error 4002 in Provisioning Server Console after Clicking "Show Connected Devices"

The following symptoms occur on Provisioning Services PVS Servers when there are multiple streaming NICs assigned to the PVS Server. Example An environment having five streaming NICs had the following symptoms: When Show Connected Devices was clicked in the PVS console, the following symptoms mig...

Configure Alternate Addressing in StoreFront

This article describes how to configure Alternate Addressing in StoreFront...

XenServer in High Availability Enabled Pool is Unresponsive and Does not Self-Fence

A XenServer in a High Availability enabled pool is unresponsive. The Virtual Machines on that host might not work, or are unable to stop, or unable to migrate any Virtual Machines...

How to Deploy Secure Mail Test Tool

This article details how to deploy Secure Mail Test Tool and also covers some of the frequently asked question about this tool...

Error: The Pool Failed to Enable External Authentication in XenServer

When attempting to enable external pool authentication in a XenServer 5.6 Feature Pack 1 pool, the operation fails with one or more of the following errors: “Error: The pool failed to enable external authentication.” “Error: Enabling Active Directory Authentication on pool '' - Could not enable...

Provisioning Services: Service Account Permissions and Configuration for Accessing PVS SQL Database

This article provides a description on how different service accounts should be configured to grant adequate SQL permissions. Service Account Configuration for Accessing SQL Service users are the accounts under which the Stream and Soap services run on a Provisioning Services PVS server which nee...

How to Remove a Server from a XenServer Pool that Contains Only One Host

This article describes how to remove a server from a XenServer pool that contains only one server. The procedure to remove servers is also described in the XenCenter help. When you remove a server from a pool that contains only one server Pool Master, the pool will be deleted and the Pool Master...

Virtual Desktop Agent Registration with Controllers in XenDesktop

Virtual Desktop Agent Registration with Controllers in XenDesktop. Event ID: 1022 Event ID: 1001 For successful installation, re-install Virtual Desktop 5.5. After the installation is successful, the following message is displayed: “Unable to initialize new components. The machine will register a...

StoreFront Displays Incorrect Username

When there are multiple users with the same log on name in different domains, StoreFront displays incorrect name. For example, if the domain names are domain1\jdoe and domain2\jdoe for John Doe in domain 1 and Jane Doe in domain 2, StoreFront displays the incorrect display name when the user from...

Vdisk shows “No Server” for size in the PVS Console

When viewing a vdisk in the PVS Console the size will show as "No Server". The following error also appears when using XenDesktop Setup Wizard: A required PVS server in the selected site is offline or there is no server assigned to a required store...

Session Sharing Explained with Troubleshooting Steps

This article explains session sharing and discusses some common scenarios. Session sharing is the ability of a seamless published application to be executed over the same connection as other seamless applications that are already running on the same server, under an existing Session ID of a user...

Hotfix Rollup Pack 1 for XenApp 5 2008 - Features and Enhancements List

This article describes Hotfix Rollup Pack 1 for Citrix XenApp 5 for Microsoft Windows Server 2008. Hotfix Rollup Pack 1 is cumulative - it can be installed on top of the XenApp 5 for Windows Server 2008 base product, on top of the first Feature Pack, Feature Pack 2, or Feature Pack 3. HRP01...

Disable Restart Button While Desktops are Restarting

This article describes how to configure the StoreFront to ignore clicks on “Restart” while desktop is powering off and while it is powering on again. Background When the user’s desktop is restarting, there might be issues if they repeatedly click on the desktop...

Windows Event Codes Generated by Provisioning Services BNIStack

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Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console

Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...

How to retrieve the keystore password needed to renew the HTTPS internal XenMobile SSL certificate

The internal SSL certificate has expired and Mobile Device Management MDM administrator does not remember the keystore password to renew the HTTPS certificate https.p12...

How to Configure NetScaler and StoreFront for Internal and External Connections

This article describes how to configure NetScaler and StoreFront with two NetScaler Gateways, two StoreFront sites, two different subnet IPs, and one URL for both internal and external connections...

How to Make the Provisioning Services Server Client Coexist with Third-party Network Drivers

This article describes how to run the Provisioning Server client on a target device along with third-party network applications that also occupy the network device driver stack. Background In the Windows Driver Model WDM, systems manage a device through a linked stack of layered device drivers. T...

When Failing Over to a SQL Mirrored Database, the Provisioning Server Shows as Offline and is Unable to Connect

When failing over to a SQL Mirrored Database, the Provisioning Server shows offline and is unable to connect...

Usage of Service SIDs and IIS Application Pools in StoreFront

This article contains information about the usage of Windows Service account SIDs and Application Pool Identities to secure Receiver StoreFront. Requirements Ensure that the existing infrastructure supports the StoreFront system requirement mentioned in the following link: System requirements for...

When Load Balancing StoreFront on NetScaler all Connections Go to One Server in NetScaler Gateway Set Up

StoreFront servers are not load balanced; all connections go to one server in NetScaler Gateway set up. Following is a screen shot of the status of load balanced servers:...

Error: "The domain/user does not have access to the farm" when Accessing the Management Console

Administrator account is not able to access the management console and it generates error, "the domain/user does not have access to the farm"...

Recommended Installation Sequence for XenDesktop 4 Hotfixes

This article contains information about the recommended installation sequence for XenDesktop 4 Hotfixes. Note : The PDF file attached to this article shows the sequence in graphic form. Background XenDesktop 4.0 Desktop Delivery Controller DDC software has a number of components, such as Core...

CloudBridge Virtual WAN Gateway Mode and Inline Deployment Steps

This article provides step-by-step procedure in configuring a CloudBridge Virtual WAN appliance in Gateway mode based on a sample network setup...

FAQ: Fail-To-Wire Feature in CloudBridge 2000 and 3000 Appliances

This article is an FAQ on the Fail-To-Wire FTW functionality found in the new Citrix CloudBridge 2000 and Citrix CloudBridge 3000 appliances. Q: What is the supported software release? A : The FTW feature is supported with the following software releases: SVM build: NS 10.0.72.5007 CloudBridge...

CloudBridge Virtual WAN PBR Mode and Inline Deployment Steps

This article depicts a step-by-step procedure to configure two CloudBridge Virtual WAN appliances: Data Center Appliance in PBR mode Virtual Inline Mode Branch Appliance in Inline mode...

SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping

This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...

Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0

Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...

Citrix HTML5 Receiver No Longer Works on Chrome Version 30

When accessing StoreFront from a Chrome browser while trying to launch a published resource using Receiver for HTML5, the following error appears: Cannot reach server. Check your network connection or contact your help desk for assistance...

How to Configure SQL Instances in XenMobile Server with custom port

This article provides information on how to install XenMobile Server XMS 10 to be configured on a SQL Instance with the custom port. Prerequisites Knowledge of SQL service accountcredentials with the appropriate role. Knowledge of SQL Server FQDN or IP. Knowledge of custom port for the SQL instan...

Best Practices to Uninstall XenApp/Presentation Server on Windows Server

This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...

Random Application Fails When Using Standard Image Mode with the "Write Cache on Target Hard Disk" Option

Random application fails when using Standard Image mode with the Write Cache on Target Hard Disk option...

How to Introduce a Local Storage Repository in XenServer

This article describes how to introduce a local Storage repository SR on XenServer. The XenServer database has become corrupt or your XenServer does not see the local SR...

When to Enable Intermediate Buffering for Local Hard Drive Cache?

Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...

vDisk Inactive State with Broadcom Network Cards

After installing Citrix Provisioning Services Server Target Device Software on a client computer that has a Broadcom Network Interface Card and restarting the target device, the Provisioning Services PVS status in the system tray displays Inactive. After initially installing the Target Device...

Citrix XML Services Configured for Farm Controller Fails to Respond to XML Service Transaction

Citrix XML Services configured for farm Controller fails to respond to XML Service transaction after installing Microsoft KB2919355 on Controllers. Uninstalling the patch KB2919355 on Windows 2012 R2 Controller resolves this issue...

How to Apply DSCP Marking to CloudBridge Appliance with QoS Enabled

This article explains how to apply DSCP marking to CloudBridge appliance when Quality of Service QoSis enabled. Background Many networking environments use different QoS engine/traffic shaper outside of CloudBridge and hence disable the QoS feature of CloudBridge. Some of the users however would...

Exceeding XenAPI Session Limit Causes Pool Instability

XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...

Error: "Error 1069: The service did not start due to a logon failure" on Provisioning Services

The Provisioning Services PVS service fails to start with the following error: "Windows could not start the Citrix PVS Stream Service server on ServerName. Error 1069: The service did not start due to a logon failure"...

Unattended Installation of XenServer Tools

This article describes about the unattended installation of XenServer Tools using Microsoft’s Windows Installer program, msiexec. Background XenTools delivered with XenServer 6.1 version are able to make use of Microsoft’s Windows Installer program, msiexec. One of those is a way to install...

Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error

Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

Error: "No gateways configured for this service" When Connecting to StoreFront Through NetScaler Gateway

When you access the NetScaler Gateway virtual server, you are presented with the log on screen. After entering the log on details StoreFront does not progress further then the Green spinning circle page. The following error is recorded in the StoreFront event log: A request was sent to service...

Sessions Disconnecting on XenDesktop 7.x and NetScaler 10.x with Session Reliability Enabled

Session Reliability is configured and enabled and when user connections are going througha NetScaler 10.x Device their sessions aredropping or disconnecting. By-passing the NetScaler 10.x device allows user sessionsto not disconnect or drop. Disabling the Session Reliability feature also allows...

Store Configuration by Server Based Discovery Fails

When attempting to configure Receiver Stores by entering in address of StoreFront server in Email/Server Based Discovery dialog, the following error appears: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address...

NDIS Filter Driver from Third Party Product on Target Device Interferes with Connection to Provisioning Services

When a Network Driver Interface Specification NDIS filter driver from third party product is installed on the master target device before the image process, a vDisk is not attached and the Provisioning Services agent icon on the system tray shows a red X. This causes an inability to create a new...