Error ID: XDDS:A75A86BB When Adding Machines to a Streamed Catalog Error Occurs

While adding machines to a streamed catalog, wizard shows the error“The virtual machine with MAC address xx:xx:xx:xx:xx:xx in the selected Device Collection could not be found on any available connection”. Exception : Citrix.Console.Models.Exceptions.ScriptException The virtual machine CTX2-TTM01...

Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...

iSCSI Service (open-iscsi) Startup Best Practices for XenServer

This article containsbest practices for setting the iSCSI Service open-iscsi to start automatically in XenServer...

Setting vDisk Boot Menu as a Default Option

This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...

IMA Fails to Start with Error Code 2147483649

The IMA Service might sometimes fail with error code 2147483649. Failed to load plugins imapsss.dll, imaruntimess.dll, 80000001h...

Recommended Install Order for Preparing Target Device Captured by Provisioning Server to Deploy vDisk

This article contains the recommended order to install or prepare a target device that must be captured by the Provisioning Services Sever to deploy a virtual disk...

XenServer in High Availability Enabled Pool is Unresponsive and Does not Self-Fence

A XenServer in a High Availability enabled pool is unresponsive. The Virtual Machines on that host might not work, or are unable to stop, or unable to migrate any Virtual Machines...

XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...

How to Reattach a Forgotten Integrated StorageLink (iSL) Storage Repository

This article describes how to reattach a forgotten Intergrated StorageLink iSL Storage Repository SR. Requirements CLI access to XenServer master host XenCenter Access...

How to Evaluate the Read Speeds on the Block Type Storage Repositories for XenServer

This article describes how to evaluate theread speedsof the Storage Repository SR of block device, including LVM, LVM over HBA, iSCSI, NetApp and Dell EqualLogic. Requirements Ensure that the SR is configured properly and for NetApp or Dell EqualLogic type, at least one virtual disk is created...

High Availability Behavior When the Heartbeat is Lost in a XenServer Pool

This article describes High Availability HA behavior in situations when the heartbeat is lost on XenServer 5.x. HA does not check the link state of the interfaces. It rather works on the bases of HA Host Groups and Network Partitions. HA Daemon chooses the larger of the network partitions to take...

Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0

Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...

CloudBridge Virtual WAN PBR Mode and Inline Deployment Steps

This article depicts a step-by-step procedure to configure two CloudBridge Virtual WAN appliances: Data Center Appliance in PBR mode Virtual Inline Mode Branch Appliance in Inline mode...

Usage of Service SIDs and IIS Application Pools in StoreFront

This article contains information about the usage of Windows Service account SIDs and Application Pool Identities to secure Receiver StoreFront. Requirements Ensure that the existing infrastructure supports the StoreFront system requirement mentioned in the following link: System requirements for...

Session Timeout are Not Applied on StoreFront Servers

Session timeout are not applied on the StoreFront servers. When a user tries to log on or launch an application the following error is displayed: Logon has expired. Restarting the Wallet services and upgrading to StoreFront 2.6 did not resolve the issue...

CloudBridge Virtual WAN Gateway Mode and Inline Deployment Steps

This article provides step-by-step procedure in configuring a CloudBridge Virtual WAN appliance in Gateway mode based on a sample network setup...

Hotfix Rollup Pack 1 for XenApp 5 2008 - Features and Enhancements List

This article describes Hotfix Rollup Pack 1 for Citrix XenApp 5 for Microsoft Windows Server 2008. Hotfix Rollup Pack 1 is cumulative - it can be installed on top of the XenApp 5 for Windows Server 2008 base product, on top of the first Feature Pack, Feature Pack 2, or Feature Pack 3. HRP01...

Pass-through Authentication Might Fail Starting Publish Desktops with StoreFront and Desktop Viewer

Pass-through authentication to StoreFront does not work when starting XenApp published desktops. When users log on to the client workstation with Windows Active Directory AD credentials, the Receiver starts and successfully passes the user credentials to the configured Store and displays availabl...

Error: "Invalid disk file for [vDisk name]. Cannot add disk" when Importing vDisk

When importing vDisk, the following error appears: “Invalid disk file for vDisk name. Cannot add disk” After clicking OK, the following error appears: “The scan did not find any new vDisks”...

How to Validate If XenServer is Using Bridge or vSwitch for the Network Stack

This article describes how to validate if XenServer is using Bridge or vSwitch for the network stack. By default, XenServer 6.x uses vSwitch as the network stack when the host is installed. At some point, the XenServer administrator might have changed the network stack to Bridge. When attempting ...

Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console

Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...

Error: "The domain/user does not have access to the farm" when Accessing the Management Console

Administrator account is not able to access the management console and it generates error, "the domain/user does not have access to the farm"...

VMware vSphere 6 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...

Error: The Pool Failed to Enable External Authentication in XenServer

When attempting to enable external pool authentication in a XenServer 5.6 Feature Pack 1 pool, the operation fails with one or more of the following errors: “Error: The pool failed to enable external authentication.” “Error: Enabling Active Directory Authentication on pool '' - Could not enable...

Session Sharing Explained with Troubleshooting Steps

This article explains session sharing and discusses some common scenarios. Session sharing is the ability of a seamless published application to be executed over the same connection as other seamless applications that are already running on the same server, under an existing Session ID of a user...

Unattended Installation of XenServer Tools

This article describes about the unattended installation of XenServer Tools using Microsoft’s Windows Installer program, msiexec. Background XenTools delivered with XenServer 6.1 version are able to make use of Microsoft’s Windows Installer program, msiexec. One of those is a way to install...

PVS SOAP Service Crashes After Running the Auto Update

Provisioning Services Simple Object Access Protocol service crashes after running the Auto Update. The Auto Update feature in Provisioning Services PVS allows a master target to receive an update and roll it out to the target devices. The completion is signaled to the Windows Application log by a...

SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping

This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...

Vdisk shows “No Server” for size in the PVS Console

When viewing a vdisk in the PVS Console the size will show as "No Server". The following error also appears when using XenDesktop Setup Wizard: A required PVS server in the selected site is offline or there is no server assigned to a required store...

Exceeding XenAPI Session Limit Causes Pool Instability

XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...

When to Enable Intermediate Buffering for Local Hard Drive Cache?

Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...

Random Application Fails When Using Standard Image Mode with the "Write Cache on Target Hard Disk" Option

Random application fails when using Standard Image mode with the Write Cache on Target Hard Disk option...

How to Configure NetScaler and StoreFront for Internal and External Connections

This article describes how to configure NetScaler and StoreFront with two NetScaler Gateways, two StoreFront sites, two different subnet IPs, and one URL for both internal and external connections...

Virtual Desktop Agent Registration with Controllers in XenDesktop

Virtual Desktop Agent Registration with Controllers in XenDesktop. Event ID: 1022 Event ID: 1001 For successful installation, re-install Virtual Desktop 5.5. After the installation is successful, the following message is displayed: “Unable to initialize new components. The machine will register a...

Windows Event Codes Generated by Provisioning Services BNIStack

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Provisioning Services: Service Account Permissions and Configuration for Accessing PVS SQL Database

This article provides a description on how different service accounts should be configured to grant adequate SQL permissions. Service Account Configuration for Accessing SQL Service users are the accounts under which the Stream and Soap services run on a Provisioning Services PVS server which nee...

Timeout Error 4002 in Provisioning Server Console after Clicking "Show Connected Devices"

The following symptoms occur on Provisioning Services PVS Servers when there are multiple streaming NICs assigned to the PVS Server. Example An environment having five streaming NICs had the following symptoms: When Show Connected Devices was clicked in the PVS console, the following symptoms mig...

How to Configure Email Based Account Discovery on StoreFront

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How to Introduce a Local Storage Repository in XenServer

This article describes how to introduce a local Storage repository SR on XenServer. The XenServer database has become corrupt or your XenServer does not see the local SR...

How to Configure SQL Instances in XenMobile Server with custom port

This article provides information on how to install XenMobile Server XMS 10 to be configured on a SQL Instance with the custom port. Prerequisites Knowledge of SQL service accountcredentials with the appropriate role. Knowledge of SQL Server FQDN or IP. Knowledge of custom port for the SQL instan...

FAQ: Fail-To-Wire Feature in CloudBridge 2000 and 3000 Appliances

This article is an FAQ on the Fail-To-Wire FTW functionality found in the new Citrix CloudBridge 2000 and Citrix CloudBridge 3000 appliances. Q: What is the supported software release? A : The FTW feature is supported with the following software releases: SVM build: NS 10.0.72.5007 CloudBridge...

How to Remove a Server from a XenServer Pool that Contains Only One Host

This article describes how to remove a server from a XenServer pool that contains only one server. The procedure to remove servers is also described in the XenCenter help. When you remove a server from a pool that contains only one server Pool Master, the pool will be deleted and the Pool Master...

vDisk Inactive State with Broadcom Network Cards

After installing Citrix Provisioning Services Server Target Device Software on a client computer that has a Broadcom Network Interface Card and restarting the target device, the Provisioning Services PVS status in the system tray displays Inactive. After initially installing the Target Device...

Citrix XML Services Configured for Farm Controller Fails to Respond to XML Service Transaction

Citrix XML Services configured for farm Controller fails to respond to XML Service transaction after installing Microsoft KB2919355 on Controllers. Uninstalling the patch KB2919355 on Windows 2012 R2 Controller resolves this issue...

How to Configure QLogic HBA on XenServer

This article describes how to update the parameters of QLogic HBAs with SANSurfer. HBA parameters might need to be adjusted to the correct configuration on XenServer to function as required. QLogic HBAs contain a default set of parameters that will function but might not give optimum performance ...

Citrix HTML5 Receiver No Longer Works on Chrome Version 30

When accessing StoreFront from a Chrome browser while trying to launch a published resource using Receiver for HTML5, the following error appears: Cannot reach server. Check your network connection or contact your help desk for assistance...

Best Practices to Uninstall XenApp/Presentation Server on Windows Server

This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...

How to Configure StoreFront to Start Published Desktops in Full Screen Mode

This article describes how to configure StoreFront to start published desktops in Full Screen Mode...

Error: "No gateways configured for this service" When Connecting to StoreFront Through NetScaler Gateway

When you access the NetScaler Gateway virtual server, you are presented with the log on screen. After entering the log on details StoreFront does not progress further then the Green spinning circle page. The following error is recorded in the StoreFront event log: A request was sent to service...

Error: "Error 1069: The service did not start due to a logon failure" on Provisioning Services

The Provisioning Services PVS service fails to start with the following error: "Windows could not start the Citrix PVS Stream Service server on ServerName. Error 1069: The service did not start due to a logon failure"...