Unable to Connect the Secure Web with the Error "Cannot open page"

Unable to open the internal pages from Secure Web. Error"Cannot open page"is displayed...

How to Enable and Configure the Windows DumpConfigurator Utility to Capture System Dumps

This article describes how to enable and configure the Windows DumpConfigurator Utility to Capture System Dumps. Requirements This utility supports Windows 2003, Windows 2003 64-bit, Windows 2008, Windows 2008 64-bit, and Windows 2008 R2.To download this DumpConfigurator Utility, click here...

Provisioning Services Target Device Fails to Download tsbbdm.bin

Booting a Provisioning Services PVS target device through the Boot ISO method created by the Boot Device Manager utility fails with the following error: "Downloading tsbbdm.bin from FAILED!"...

Memory Dump File Not Being Generated on Provisioned Target

While attempting to configure a Windows 2008 target server created by Citrix Provisioning Services to generate a complete memory dump, it was observed that the memory dump file was not being created properly. Following CTX123642 – How to Recover Windows Kernel Level Dump Files from Provisioned...

How to Find Maximum Size of IP Data Payload that can Traverse WAN Environment Without Fragmentation

Citrix SD-WAN, formerly NetScaler SD-WAN This article describes how to find out the maximum size of IP data payload that can traverse a WAN environment without fragmentation. Background The CloudBridge acceleration parameters are sent through TCP options, which use the space in the IP data payloa...

Error: "HVM is Required for this Operation" when Trying to Start the VM in XenServer

Example 1 When trying to start the virtual machine VMthe following error is returned: “ There were no servers available to start VM ” The reason is displayed as “ HVM Hardware Virtual Machine is required for this operation ” Example 2 When trying to migrate a Windows VM from one host to another...

Error “The system cannot find the specified file. Error number 0xE0000002” Occurs When Merging vDisk Versions Fails

Merging vDisk versions fails and displays the following error: "The system cannot find the specified file. Error number 0xE0000002." Running mcli run mergedisk –p disklocatorid base=1 displays success on execution, however merged disk doesnot come up on console or store. Management Daemon logs...

How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session

This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...

How to Disarm Fencing When Using High Availability in XenServer

This article describes how to disarm High Availability HA and prevent XenServer host from fencing. Disarming HA does not stop HA logging...

Unable to Connect to High Availability Enabled XenSever Pool and All Servers in Pool are in Emergency Mode

This article provides resolution to connectivity issues to the pool in XenCenter. Following are some of the issues that you might experience: Cannot connect to the pool in XenCenter Cannot start or migrate the virtual machines, although the virtual machines are active and running. All the servers...

How to Publish an Application Using a Shortcut (.lnk file)

This article outlines two options for publishing shortcuts in the XenApp environment...

How to Reset the XenServer Host Password on a CloudBridge 2000/3000/4000/5000

This article describes how to reset the XenServer Host password on a CloudBridge 2000/3000/4000/5000. The procedure can be completed when credentials are not working to access the SVM, XS, and Serial Console...

User Profiles are Created on StoreFront Servers

StoreFront stops working from a full disk or a hard drive that is out of space. User Profiles are created on the Receiver StoreFront server for users of either Receiver for Web or Receiver clients...

How to Configure Multipath Boot from SAN during XenServer Upgrade or Patch

This article describes how to configure multipath boot from Storage Area Network SAN when upgrading or patching XenServer. The upgrade or patching of XenServer can leave the initial ram disk initrd without multipath support...

Event ID 7026 - The following boot-start or system-start driver(s) failed to load: Bnistack

On a target hosted on a VMWare Hypervisor and running Provisioning Services Target Device Software 6.0 and later,the target device cannot connect to virtual disk when starting it from the local hard drive.A red ‘X’ appears on the virtual disk status icon in the system tray. In the Event Viewer, t...

How to Export Target Devices into a .CSV File

This article details how to export Target Devices from a Provisioning Services PVS database in a formatted Comma Separated Values CSV file. Requirements SQL Server Management Studio or bcp.exe, both of which are components of a full SQL Server or SQL Server Express install...

Blue Screen with Error Code 0x0000007B When Booting a Target from a vDisk Using Target Device Software 6.x or 7.x

When booting a Target from a vDisk using Target Device Software 6.x or 7.x, you might get a Blue Screen with error code 0x0000007B and the following error description: “ERROR: SOCKET…” The error description will contain additional values as shown in the following screen shot:...

LACP Bonding in XenServer - Configuration and Troubleshooting

In XenServer 6.1, LACP link aggregation was added to existing bonding modes for vSwitch. This article describes dynamic link aggregation LACP between a XenServer host and a switch, giving a high-level overview of the 802.3ad protocol, explaining configuration and diagnosis tools. Background LACP...

Error: "STOP: 0x0000007B ... " After Updating the Virtual Machine Tools on Provisioning Services

After switching vDisk to Private Mode and upgrading the hosting infrastructure’s Virtual Machine tools VM tools, Virtual Machine stops and displays a blue screen with the following stop error: STOP: 0x0000007B Note: This behavior does not occur with Microsoft’s Hyper-V Integration Services...

Error: "A duplicate IP address was assigned" on Provisioning Server Target Devices

Two IP addresses are assigned to individual PVS target devices streaming network adapters. The behavior can occur on every boot, or intermittently. Background This can occur in environments with DHCP solutions which may assign different IP addresses to individual target devices, at pxe dhcp reque...

Acceleration Does Not Work After Cisco ASA 8.x is Configured to Allow TCP Options

Installed Citrix CloudBridge as INLINE in two sites, which are connected through an IPSec VPN using Cisco ASA firewall. The TCP option policy, as suggested in CTX112401 – Acceleration Does Not Take Place for Configured Traffic Types, is applied to ASA, but acceleration still does not work. The...

Disable Restart Button While Desktops are Restarting

This article describes how to configure the StoreFront to ignore clicks on “Restart” while desktop is powering off and while it is powering on again. Background When the user’s desktop is restarting, there might be issues if they repeatedly click on the desktop...

Timeout Error 4002 in Provisioning Server Console after Clicking "Show Connected Devices"

The following symptoms occur on Provisioning Services PVS Servers when there are multiple streaming NICs assigned to the PVS Server. Example An environment having five streaming NICs had the following symptoms: When Show Connected Devices was clicked in the PVS console, the following symptoms mig...

How to Improve the Log on Performance in StoreFront

This article details configuration changes that might improve the log on and application enumeration performance in StoreFront...

Error: "Error 1069: The service did not start due to a logon failure" on Provisioning Services

The Provisioning Services PVS service fails to start with the following error: "Windows could not start the Citrix PVS Stream Service server on ServerName. Error 1069: The service did not start due to a logon failure"...

Unable to Remove Decommissioned Server from StoreFront

Unable to remove decommissioned server from StoreFront deployment using StoreFront GUI and Remove Server action. The console is stuck and the following error appears: “Cannot Remove Server” In this case, in the StoreFront console you might see the following warning message: In addition, the...

Recommended Installation Sequence for XenDesktop 4 Hotfixes

This article contains information about the recommended installation sequence for XenDesktop 4 Hotfixes. Note : The PDF file attached to this article shows the sequence in graphic form. Background XenDesktop 4.0 Desktop Delivery Controller DDC software has a number of components, such as Core...

Implementation Guide - High Availability for TFTP with Provisioning Services

This article is an implementation guide on High Availability for TFTP with Provisioning Services...

How to Manually Create a Database for Provisioning Services

This article describes how to manually create a database for Provisioning Services when the database administrator prefers to create the database manually. Requirements The DbScript.exe file located in “C:\Program Files\Citrix\Provisioning Services”. SQL Database Server. SysAdmin privileges to ru...

NDIS Filter Driver from Third Party Product on Target Device Interferes with Connection to Provisioning Services

When a Network Driver Interface Specification NDIS filter driver from third party product is installed on the master target device before the image process, a vDisk is not attached and the Provisioning Services agent icon on the system tray shows a red X. This causes an inability to create a new...

VMware vSphere 6 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...

CITRIX-XML-SERVICE NetScaler Monitor Fails after Installing XenApp 6 Hotfix Rollup Pack 02

The CITRIX-XML-SERVICE NetScaler built-in monitor fails after Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 is installed. However, XenApp continues to work. The following message appears when you view the monitor. "Failure – TicketTag not found in the response" Wit...

How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

TCP Checksum Interoperability with RFC1624

Customer installed a Repeater 8540 at Data Center and two Branch Repeater 300 appliances at two branch offices for the Proof of Concept POC test. After installation, customers in the branch offices reported that ICA sessions stopped responding from time to time. The session does not respond to...

StoreFront Displays Incorrect Username

When there are multiple users with the same log on name in different domains, StoreFront displays incorrect name. For example, if the domain names are domain1\jdoe and domain2\jdoe for John Doe in domain 1 and Jane Doe in domain 2, StoreFront displays the incorrect display name when the user from...

Understanding HA fence due to storage

This article describes how to distinguish High Availability HA storage heartbeat fencing from real host crashes. While the majority of HA fencing events occur as regular reboots and leave clear and easily found log statements identifying the event as a fence, there is one particular type of fence...

How to Configure NetScaler and StoreFront for Internal and External Connections

This article describes how to configure NetScaler and StoreFront with two NetScaler Gateways, two StoreFront sites, two different subnet IPs, and one URL for both internal and external connections...

How to use PING to check for proper MTU level for fragmentation for storage networks

There are many times in XenServer environments where the customer will have implemented MTU of 9000 to be able to enjoy the benefits of Jumbo Frames. While this is 100% supported, it is not 100% recommended. For the best customer experience we need to be able to suggest, test, and implement the...

Configure Alternate Addressing in StoreFront

This article describes how to configure Alternate Addressing in StoreFront...

Exceeding XenAPI Session Limit Causes Pool Instability

XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...

Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0

Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...

How to Export and Import StoreFront Subscription Database

This article explains how to export and import a StoreFront Subscription Database...

How to Configure Logon Point for Access Gateway 5.0.4 with StoreFront 2.5 for Receiver

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How to Create an Update Task to be Performed at a Scheduled Time in Provisioning Services

This article explains how to create an update task to be performed at a scheduled time. Note : This article is part 3 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 – How to Create a Designated Update Virtual machine and adding a Host Connection to vDisk Update...

Error ID: XDDS:A75A86BB When Adding Machines to a Streamed Catalog Error Occurs

While adding machines to a streamed catalog, wizard shows the error“The virtual machine with MAC address xx:xx:xx:xx:xx:xx in the selected Device Collection could not be found on any available connection”. Exception : Citrix.Console.Models.Exceptions.ScriptException The virtual machine CTX2-TTM01...

High Availability Behavior When the Heartbeat is Lost in a XenServer Pool

This article describes High Availability HA behavior in situations when the heartbeat is lost on XenServer 5.x. HA does not check the link state of the interfaces. It rather works on the bases of HA Host Groups and Network Partitions. HA Daemon chooses the larger of the network partitions to take...

Recommended Operating System Patches for Provisioned Windows Targets

Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...

How to Validate If XenServer is Using Bridge or vSwitch for the Network Stack

This article describes how to validate if XenServer is using Bridge or vSwitch for the network stack. By default, XenServer 6.x uses vSwitch as the network stack when the host is installed. At some point, the XenServer administrator might have changed the network stack to Bridge. When attempting ...

How to Remove a XenServer Slave when it No Longer Exists in the Pool

XenCenter shows the red icon of the XenServer Slave that no longer exists in the pool.You want to eliminate that XenServer Slave but you receive the following error message when you issue the command from XenServer Master xe host-forget of that Slave. "This host cannot be forgotten because there...

XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...