How to Export Target Devices into a .CSV File

This article details how to export Target Devices from a Provisioning Services PVS database in a formatted Comma Separated Values CSV file. Requirements SQL Server Management Studio or bcp.exe, both of which are components of a full SQL Server or SQL Server Express install...

How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session

This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...

How to Reset the XenServer Host Password on a CloudBridge 2000/3000/4000/5000

This article describes how to reset the XenServer Host password on a CloudBridge 2000/3000/4000/5000. The procedure can be completed when credentials are not working to access the SVM, XS, and Serial Console...

Error “The system cannot find the specified file. Error number 0xE0000002” Occurs When Merging vDisk Versions Fails

Merging vDisk versions fails and displays the following error: "The system cannot find the specified file. Error number 0xE0000002." Running mcli run mergedisk –p disklocatorid base=1 displays success on execution, however merged disk doesnot come up on console or store. Management Daemon logs...

Acceleration Does Not Work After Cisco ASA 8.x is Configured to Allow TCP Options

Installed Citrix CloudBridge as INLINE in two sites, which are connected through an IPSec VPN using Cisco ASA firewall. The TCP option policy, as suggested in CTX112401 – Acceleration Does Not Take Place for Configured Traffic Types, is applied to ASA, but acceleration still does not work. The...

License Acquisition Error 500 Occurs and Workspace Control Fails

Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...

XenApp Target Device Does Not Respond and Displays a Gray Screen

XenApp Target Device appears to be unresponsive. Background When the Provisioned XenApp server is accessed through the local console, you see a gray blank screen. There are different symptoms reported for the same incident and they are not specific to Provisioning services or XenApp. In some case...

Upgrade from StoreFront 2.1 to 2.5 Fails

Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...

Error: "HTTP Error 404" When Accessing StoreFront Through NetScaler Gateway

Error: "HTTP Error 404" when accessing StoreFront through NetScaler Gateway. This issue surfaces after changing the StoreFront base URL from HTTP to HTTPS. The following is the NetScaler Session Profile snippet:...

Unable to Connect the Secure Web with the Error "Cannot open page"

Unable to open the internal pages from Secure Web. Error"Cannot open page"is displayed...

How to Validate If XenServer is Using Bridge or vSwitch for the Network Stack

This article describes how to validate if XenServer is using Bridge or vSwitch for the network stack. By default, XenServer 6.x uses vSwitch as the network stack when the host is installed. At some point, the XenServer administrator might have changed the network stack to Bridge. When attempting ...

Screen Refresh Issues Through a Seamless Pass-Through Session

The screen might not repaint properly because of a poor refresh rate. Therefore, certain areas of the application appear grayed out or distorted. This happens when running an application in seamless mode while utilizing the pass-through client on the server. Manually refreshing the application do...

Implementation Guide - High Availability for TFTP with Provisioning Services

This article is an implementation guide on High Availability for TFTP with Provisioning Services...

Copied vDisk Fails to Start in Private Mode

Provisioning Services Server target devices fail to boot in private mode with the following error: “vDisk file access permission denied ” The error does not occur when the target devices boot is in standard mode...

PVS SOAP Service Crashes After Running the Auto Update

Provisioning Services Simple Object Access Protocol service crashes after running the Auto Update. The Auto Update feature in Provisioning Services PVS allows a master target to receive an update and roll it out to the target devices. The completion is signaled to the Windows Application log by a...

Recommended Operating System Patches for Provisioned Windows Targets

Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...

High Availability Behavior When the Heartbeat is Lost in a XenServer Pool

This article describes High Availability HA behavior in situations when the heartbeat is lost on XenServer 5.x. HA does not check the link state of the interfaces. It rather works on the bases of HA Host Groups and Network Partitions. HA Daemon chooses the larger of the network partitions to take...

iSCSI Service (open-iscsi) Startup Best Practices for XenServer

This article containsbest practices for setting the iSCSI Service open-iscsi to start automatically in XenServer...

Setting vDisk Boot Menu as a Default Option

This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...

CITRIX-XML-SERVICE NetScaler Monitor Fails after Installing XenApp 6 Hotfix Rollup Pack 02

The CITRIX-XML-SERVICE NetScaler built-in monitor fails after Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 is installed. However, XenApp continues to work. The following message appears when you view the monitor. "Failure – TicketTag not found in the response" Wit...

Session Timeout are Not Applied on StoreFront Servers

Session timeout are not applied on the StoreFront servers. When a user tries to log on or launch an application the following error is displayed: Logon has expired. Restarting the Wallet services and upgrading to StoreFront 2.6 did not resolve the issue...

How to Configure QLogic HBA on XenServer

This article describes how to update the parameters of QLogic HBAs with SANSurfer. HBA parameters might need to be adjusted to the correct configuration on XenServer to function as required. QLogic HBAs contain a default set of parameters that will function but might not give optimum performance ...

How to Configure Logon Point for Access Gateway 5.0.4 with StoreFront 2.5 for Receiver

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VMware vSphere 6 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...

TCP Checksum Interoperability with RFC1624

Customer installed a Repeater 8540 at Data Center and two Branch Repeater 300 appliances at two branch offices for the Proof of Concept POC test. After installation, customers in the branch offices reported that ICA sessions stopped responding from time to time. The session does not respond to...

How to Use Multiple Activation Key (MAK) Activation with Automatic Updates

This article describes how to use Multiple Activation Key MAK Windows OS Activation with Automatic Updates. Note: For Provisioning Server 6.x and 7.x environments, using vDisk versioning is the preferred method to update MAK-enabled image. MAK activation for Microsoft Office products isNOT...

How to Mount a CIFS (Windows File System) Share in XenServer Using the Command Line Interface

This article describes how to mount a CIFS Windows file system share in XenServer using the Command Line Interface CLI. Requirements Basic knowledge of Linux Administrator root access to XenServer host using the Command Line Interface CLI Windows username and password to access Windows share to b...

Error: "No gateways configured for this service" When Connecting to StoreFront Through NetScaler Gateway

When you access the NetScaler Gateway virtual server, you are presented with the log on screen. After entering the log on details StoreFront does not progress further then the Green spinning circle page. The following error is recorded in the StoreFront event log: A request was sent to service...

Recommended Install Order for Preparing Target Device Captured by Provisioning Server to Deploy vDisk

This article contains the recommended order to install or prepare a target device that must be captured by the Provisioning Services Sever to deploy a virtual disk...

How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

How to Manually Create a Database for Provisioning Services

This article describes how to manually create a database for Provisioning Services when the database administrator prefers to create the database manually. Requirements The DbScript.exe file located in “C:\Program Files\Citrix\Provisioning Services”. SQL Database Server. SysAdmin privileges to ru...

Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...

Store Configuration by Server Based Discovery Fails

When attempting to configure Receiver Stores by entering in address of StoreFront server in Email/Server Based Discovery dialog, the following error appears: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address...

How to Configure Automatic Virtual Disk Updates

This article contains information about how to use the Provisioning Services Automatic vDisk Update process. Background The vDisks assigned to the clients during the Automatic vDisk Update process are new versions of the vDisks currently assigned to the clients; allowing for the automatic...

How to Reattach a Forgotten Integrated StorageLink (iSL) Storage Repository

This article describes how to reattach a forgotten Intergrated StorageLink iSL Storage Repository SR. Requirements CLI access to XenServer master host XenCenter Access...

Error: "Failed to Discover 1 of 1 Volume on the Destination Disk" Or "Failed to Discover 1 of 2 Volume on the Destination Disk"

After running the Imaging Wizard, when the PXE starts again, P2PVS displays the following error messages: "Failed to discover 1 of 1 volume on the destination disk!" Or "Failed to discover 1 of 2 volume on the destination disk!"...

How to Configure StoreFront to Start Published Desktops in Full Screen Mode

This article describes how to configure StoreFront to start published desktops in Full Screen Mode...

How to Configure Email Based Account Discovery on StoreFront

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Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State

After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...

How to Create an Update Task to be Performed at a Scheduled Time in Provisioning Services

This article explains how to create an update task to be performed at a scheduled time. Note : This article is part 3 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 – How to Create a Designated Update Virtual machine and adding a Host Connection to vDisk Update...

NDIS Filter Driver from Third Party Product on Target Device Interferes with Connection to Provisioning Services

When a Network Driver Interface Specification NDIS filter driver from third party product is installed on the master target device before the image process, a vDisk is not attached and the Provisioning Services agent icon on the system tray shows a red X. This causes an inability to create a new...

How to use PING to check for proper MTU level for fragmentation for storage networks

There are many times in XenServer environments where the customer will have implemented MTU of 9000 to be able to enjoy the benefits of Jumbo Frames. While this is 100% supported, it is not 100% recommended. For the best customer experience we need to be able to suggest, test, and implement the...

XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...

Error: "The system was not configured correctly"” Appears when Provisioning Services Console Fails to Connect to Farm

The Provisioning Services Console fails to connect to the farm and displays one of the following error messages: “The system setup is not correct.” or "The system was not configured correctly" The Event logs register a series of Event 11 with StreamProcess as the source: “Cannot establish a...

Importing an Existing vDisk in Provisioning Services Console Causes Error

When importing a vDisk using theProvisioning Services PVSServer Console, the error “Invalid disk file for . Cannot add disk” appears. The SoapServer.log displays the following text, if Info level logging is enabled: INFO Mapi.Command - Get UndefinedDisks: Disk is not valid, needs to be a base .vh...

Error: "Invalid disk file for [vDisk name]. Cannot add disk" when Importing vDisk

When importing vDisk, the following error appears: “Invalid disk file for vDisk name. Cannot add disk” After clicking OK, the following error appears: “The scan did not find any new vDisks”...

Sessions Disconnecting on XenDesktop 7.x and NetScaler 10.x with Session Reliability Enabled

Session Reliability is configured and enabled and when user connections are going througha NetScaler 10.x Device their sessions aredropping or disconnecting. By-passing the NetScaler 10.x device allows user sessionsto not disconnect or drop. Disabling the Session Reliability feature also allows...

IMA Fails to Start with Error Code 2147483649

The IMA Service might sometimes fail with error code 2147483649. Failed to load plugins imapsss.dll, imaruntimess.dll, 80000001h...

How to Remove a XenServer Slave when it No Longer Exists in the Pool

XenCenter shows the red icon of the XenServer Slave that no longer exists in the pool.You want to eliminate that XenServer Slave but you receive the following error message when you issue the command from XenServer Master xe host-forget of that Slave. "This host cannot be forgotten because there...

Error ID: XDDS:A75A86BB When Adding Machines to a Streamed Catalog Error Occurs

While adding machines to a streamed catalog, wizard shows the error“The virtual machine with MAC address xx:xx:xx:xx:xx:xx in the selected Device Collection could not be found on any available connection”. Exception : Citrix.Console.Models.Exceptions.ScriptException The virtual machine CTX2-TTM01...