Error: Unable to Create Deployment in StoreFront

When creating a new deployment in StoreFront, the deployment fails with the following error: "Unable to Create Deployment " This error is logged in Event Viewer: New Server Deployment Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured runni...

USB Support in XenApp/XenDesktop Server Products

This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...

Disable Restart Button While Desktops are Restarting

This article describes how to configure the StoreFront to ignore clicks on “Restart” while desktop is powering off and while it is powering on again. Background When the user’s desktop is restarting, there might be issues if they repeatedly click on the desktop...

Best Practices to Uninstall XenApp/Presentation Server on Windows Server

This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...

Vdisk shows “No Server” for size in the PVS Console

When viewing a vdisk in the PVS Console the size will show as "No Server". The following error also appears when using XenDesktop Setup Wizard: A required PVS server in the selected site is offline or there is no server assigned to a required store...

Provisioning Services Target Device Software Fails to Install

Provisioning Services Target Device Software might fail during the installation with the following error: When you click OK , the following error appears: Reviewing the Event Viewer of the server displays the following errors: “Product: Citrix Provisioning Services Target Device x64 -- Error...

POODLE SSLV3.0 Security Issue Workaround for License Server

Citrix Licensing 11.12.1 for Windows might be vulnerable to the Padding Oracle On Downgraded Legacy Encryption POODLE vulnerability. POODLE affects older standards of encryption - Secure Socket Layer SSL version 3 but not the newer encryption method Transport Layer Security TLS. Citrix suggests t...

XenApp Target Device Does Not Respond and Displays a Gray Screen

XenApp Target Device appears to be unresponsive. Background When the Provisioned XenApp server is accessed through the local console, you see a gray blank screen. There are different symptoms reported for the same incident and they are not specific to Provisioning services or XenApp. In some case...

Error: "SR BACKEND FAILURE 181" in XenServer

After installation or upgrade to XenServer 6.0, user experiences issues with any storage related operations. The following error message appears: “SRBACKENDFAILURE181 Error In metadata Volume Operation For SR.” The following entries appears in the log /var/log/SMlog file: Error code:...

How to Test a Network Throughput Using Iperf

This article describes how to test a network throughput using Iperf. Iperf allows administrators and engineers to test throughput between any two hosts, including physical systems and Virtual Machines VMrunning on XenServer. Requirements Iperf for Windows Download a copy of Iperf for Windows. Thi...

Unattended Installation of XenServer Tools

This article describes about the unattended installation of XenServer Tools using Microsoft’s Windows Installer program, msiexec. Background XenTools delivered with XenServer 6.1 version are able to make use of Microsoft’s Windows Installer program, msiexec. One of those is a way to install...

Uninstallation of the Citrix License Server Fails with Error 1722

The uninstallation of the Citrix License Server fails and the following error message is displayed: “Product: Citrix Licensing -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or...

Partition Details are Not Displayed After a Clean Install of XenServer 6.x

On a clean install of XenServer 6.0 or later, the detailed partition does not appear for XenServer boot disk when you run the command,fdisk –l. On XenServer 6.0 or later and running thefdisk –l command, following shows the output and does not display any partition details of the booting disk. Pri...

Provisioning Services Time Synchronization Requirements

The Provisioning Services StreamProcess becomes unresponsive when a time change occurs on the Provisioning Services Server...

Access Gateway Platform or Universal Licenses Not Reflecting on a NetScaler Appliance

After applying the Access Gateway Platform or Universal license, the ICA Users show zero, or maximum Access Gateway users allowed count does not increase as shown in the following screen shot:...

Error: "Failed to Discover 1 of 1 Volume on the Destination Disk" Or "Failed to Discover 1 of 2 Volume on the Destination Disk"

After running the Imaging Wizard, when the PXE starts again, P2PVS displays the following error messages: "Failed to discover 1 of 1 volume on the destination disk!" Or "Failed to discover 1 of 2 volume on the destination disk!"...

Machine Account Password Fails to Update

While configuring Active Directory machine account password management in the virtual disk file properties, the machine account password expires after the determined value timeout without successfully changing...

Usage of Service SIDs and IIS Application Pools in StoreFront

This article contains information about the usage of Windows Service account SIDs and Application Pool Identities to secure Receiver StoreFront. Requirements Ensure that the existing infrastructure supports the StoreFront system requirement mentioned in the following link: System requirements for...

How to Configure Extended Logging on a QLogic Fiber Channel Host Bus Adapter

This article describes how to configure extended logging on QLogic Fiber Channel FC Host Bus Adapter HBA. You may find that a similar procedure applies to other HBAs. Requirements Super user credentials root on Xen hosts Knowledge of vi or Nano text editor this article uses the vi editor...

FAQ: Disconnected ICA Sessions Release Connection License

Q: What are thereasons for the disconnected ICA sessions to release their Connection License? A : Active ICA sessions might be disconnected due toanynetwork issues or a user might have intentionally disconnect the session instead of logging off. In either of the cases disconnect or log off, the...

XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...

Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

Summary This article contains information on troubleshooting 1003 and 1004 Terminal Server licensing errors. Users attempting to connect to a XenApp server might experience the following Terminal Services related errors in the Event Log: Event ID: 1003 Source: TermService Type:Information The...

How to Configure NetScaler and StoreFront for Internal and External Connections

This article describes how to configure NetScaler and StoreFront with two NetScaler Gateways, two StoreFront sites, two different subnet IPs, and one URL for both internal and external connections...

How to Prepare Provisioning Services 7.x Master Target Device to be Captured on a vDisk

This article provides the recommended procedure for preparing Provisioning Services 7.x Master Target Device to be captured on a vDisk...

How to Make the Provisioning Services Server Client Coexist with Third-party Network Drivers

This article describes how to run the Provisioning Server client on a target device along with third-party network applications that also occupy the network device driver stack. Background In the Windows Driver Model WDM, systems manage a device through a linked stack of layered device drivers. T...

How to Collect a Citrix Diagnostic Facility (CDF) Trace at System Startup

The CDFControl utility is an event tracing controller or consumer for capturing Citrix Diagnostic Facility CDF trace messages displayed from various Citrix tracing providers. It is made to troubleshoot complex Citrix related issues, parse filter support, and collect performance data. To download...

Importing an Existing vDisk in Provisioning Services Console Causes Error

When importing a vDisk using theProvisioning Services PVSServer Console, the error “Invalid disk file for . Cannot add disk” appears. The SoapServer.log displays the following text, if Info level logging is enabled: INFO Mapi.Command - Get UndefinedDisks: Disk is not valid, needs to be a base .vh...

Sessions Disconnecting on XenDesktop 7.x and NetScaler 10.x with Session Reliability Enabled

Session Reliability is configured and enabled and when user connections are going througha NetScaler 10.x Device their sessions aredropping or disconnecting. By-passing the NetScaler 10.x device allows user sessionsto not disconnect or drop. Disabling the Session Reliability feature also allows...

Error: "Error 1069: The service did not start due to a logon failure" on Provisioning Services

The Provisioning Services PVS service fails to start with the following error: "Windows could not start the Citrix PVS Stream Service server on ServerName. Error 1069: The service did not start due to a logon failure"...

Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0

Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0. Troubleshooting Methodology The Technical Support Engineer completedthefollowing steps to resolve the issue: Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred. Examined the msi logs; the...

Exceeding XenAPI Session Limit Causes Pool Instability

XenAPI Session The session limit of XenAPI process XAPI is 400. When the limit is exceeded, the oldest session is terminated. The oldest session might be active and in use. When the session is terminated, the client using that session gets disconnected without notification. Note : Clients can be...

PVS Console Crashes while using XenDesktop Setup Wizard

After entering the Credentials to get the list of templates from the Hypervisor, the following error appears: "Microsoft Management Console has stopped working" Note : The issue does not occur with XenServer as Host Connections to XenServer do not allow the port number in the address...

XenMobile 10 Logs Collection Guide

This article illustrates the log collection process on devices such as iOS, Android and Windows Phone for the various XenMobile components including - App Controller, NetScaler Gateway, XenMobile Device Manager and Citrix Secure Hub. For the latest information on logcollection process refer to...

PVS SOAP Service Crashes After Running the Auto Update

Provisioning Services Simple Object Access Protocol service crashes after running the Auto Update. The Auto Update feature in Provisioning Services PVS allows a master target to receive an update and roll it out to the target devices. The completion is signaled to the Windows Application log by a...

Error: "The domain/user does not have access to the farm" when Accessing the Management Console

Administrator account is not able to access the management console and it generates error, "the domain/user does not have access to the farm"...

License Acquisition Error 500 Occurs and Workspace Control Fails

Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...

Static IP Configuration with Boot Device Manager

Attempts to useBoot Device Manager BDM to boot Windows 7, Windows 2008, and Windows 2008 R2 with a static IP addresses might fail; all systems other than the first might experience a fatal exception and display a blue screen with a duplicate IP address error message...

How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error

Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

Supportability- Remote Support on Android Devices with Samsung Knox

Remote Support on Android Devices are only supported with Samsung Knox. There are two types of remote support one can enable for a Samsung KNOX device: Basic Support: This allows us to view diagnostic information about the device,for examplesystem information, processes that are running, task...

Error: "Could Not Logon. Verify your credentials and network connectivity" and "Service unavailable"

Application enumeration fails when the StoreFront server is connected through Access Gateway Enterprise Edition and iOS Receiver 5.7.x for iPad/iPhone. The following error messages are displayed: “Could Not Logon. Verify your credentials and network connectivity.” "Could Not Logon. Service...

Error: "Cannot Access the Store" When Accessing StoreFront Through NetScaler Gateway

Access to applications work internally however externally accessing the applications through NetScaler Gateway displays the following error: Cannot Access the Store...

How to use PING to check for proper MTU level for fragmentation for storage networks

There are many times in XenServer environments where the customer will have implemented MTU of 9000 to be able to enjoy the benefits of Jumbo Frames. While this is 100% supported, it is not 100% recommended. For the best customer experience we need to be able to suggest, test, and implement the...

Setting vDisk Boot Menu as a Default Option

This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...

Provisioning Services Target Devices Start with MAC Address as the Computer Name

When booting, VMware ESX target devices replace computer name with MAC Address...

Provisioning Services Target Device Fails to Download tsbbdm.bin

Booting a Provisioning Services PVS target device through the Boot ISO method created by the Boot Device Manager utility fails with the following error: "Downloading tsbbdm.bin from FAILED!"...

How to Remove a XenServer Slave when it No Longer Exists in the Pool

XenCenter shows the red icon of the XenServer Slave that no longer exists in the pool.You want to eliminate that XenServer Slave but you receive the following error message when you issue the command from XenServer Master xe host-forget of that Slave. "This host cannot be forgotten because there...

Provisioned Target Devices are Acquiring Multiple IP Addresses During Boot Process

Provisioned Target Devices acquiring multiple IP addresses on a same NIC while booting up, thus leading to IP address exhaustion on a DHCP server. The following error message might appear: "A duplicate IP address was assigned to this machine while attempting to boot from the network. Stop code:...

Target Device Performance and Freezing Issues While Patched into a Cisco Catalyst Line of Switches

Target devices experience intermittent freezing behavior and poor performance while patched into a Cisco Catalyst line of switches...

Error 2320: "No value could be found for LegacyLocaluserNameAndPassword" when opening ICA connection

The following message is displayed when opening an ICA connection: Error 2320: Citrix Receiver configuration manager: No value could be found for LegacyLocaluserNameAndPassword that satisfies all lockdown requirements. The lockdown requirements in force might be conflicting...