How Do I Configure Framehawk Support on NetScaler Gateway?

This article describes how to configure Framehawk support on NetScaler Gateway. Use Case With the increase of mobile users adopting tablets and smartphones, it is critical to ensure a rich virtual application and desktop user experience on Wi-Fi and cellular networks where network quality may be...

Screensaver Not Working in XenDesktop

Screensaver not starting on Virtual Desktop - Desktop OS VDA...

Citrix Credential Wallet Service and Citrix Peer Resolution Service do not start

On the Citrix storefront services console, the Citrix Peer Resolution Service and the Citrix Credential Wallet services stay in stopped state, wouldn't start even if we start manually...

FAQ: Connection Leasing in XenApp/XenDesktop 7.6

Q: What is Connection leasing? A: It allows users to connect to recently used published applications or desktops launchedwithin the last 2 weeks or less during a site database failure using a combination of a license lease and cached information on the Delivery Controllers. The Delivery...

Secure Mail Error: "Cannot Safely connect to the server. The server certificate is not trusted."

New Users: When attempting to connect to Secure Mail, new users encounter the following error message: "Cannot safely connect to the server. The server's certificate is not trusted." Already Enrolled Users: Already enrolled users experience the error message: "Access to your company network is no...

Change Password Option Not Working for Users Connecting to StoreFront

Users are able to log into StoreFront 2.5 successfully, but are unable to change passwords. Once a user clicks the change password menu option, they get error:Cannot complete your request. The user is then presented with a logon button. Event logs do not indicate issue. The StoreFront 2.5...

Error: "To Use Desktop Lock Feature, Make Sure Receiver is Installed and is Working Fine With Single Signon" While Installing Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Trying to install and activate Desktop Lock, but cannot get it to install. "To use Desktop Lock...

Stop Error "0x0000005D" or "0x000000C4" Appears When Installing Windows Server 2012 in XenServer 6.x

Stop Error "0x0000005D" or "0x000000C4" appears when starting a Virtual Machine from the Windows Server 2012 ISO, in order to install the system. The error occurs right after loading the setup files, before the actual setup starts...

How to Hide Applications in StoreFront 2.5

This article describes how to configure StoreFront resource filter to hide certain resources by type or keyword...

How to Authenticate Multiple Domains using NetScaler with ICA Proxy and Single Sign-on

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How to Configure Device Certificate on Citrix Gateway for Authentication

Adevice certificateverifies that a user device is allowed to connect to the internal network. NetScaler Gateway supports device certificates that enable you to bind the device identity to a public key. Notes : You must install NetScaler Gateway 10.1, Build 120.1316.e or later or 10.5.e.x or 10.5....

Error: "An error occurred communicating with the server" When Opening PVS Console and Connecting to the Farm

After upgrading Provisioning Services PVS, the following error message appears when launching the PVS Server Console: "An error occurred communicating with the server."...

How to Manually Install and Configure Citrix Receiver for Pass-Through Authentication

Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. This article describes how to install Citrix Receiver for Windows and configure Single Sign-on authentication to XenApp/XenDesktop. After configuring...

Error: "No servers available for disk" When Booting from vDisk

When configuring a vDisk for private mode, any device booting from that vDisk gets the "No servers available for disk" error. For example, when connecting to the Provisioning Services PVS console on the first server, the vDisk is listed as private mode. When the console is connected to PVS consol...

When WSCReconnectMode Value 8 is Set a Windows Logoff and Logon Happens, Existing Sessions Should Reconnect Automatically

When WSCReconnectMode value 8 is set the existing session does not reconnect on logon. The expected behavior is on logon the session will reconnect...

Database Connection Issues in XenDesktop and Provisioning Services

When adding a Delivery Controller to a site, the following error appearsin the XenDesktop studio: “The services could not connect to the database. Possible reason for message: The database server may not be allowing remote connections. Ensurethe database server is setup correctly and that the...

Understanding Garbage Collection and Coalesce Process Troubleshooting

Summary In most cases, customers have experienced issues with coalescing snapshots after deleting snapshots. At times we do notsee the reclaimed space once a snapshot is deleted. Even with an SR rescan to manually get the Garbage Collection GC to kick-in does not reclaim space. This article...

How to Enable Debug Logging for Proxy Events on Citrix Cloud Connector

This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs. Note: If you are experiencing connectivity issues, run the Connectivity Check tooltoverify reachability proxy servers plus other Citri...

Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD

Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...

Error: "HTTP 404 Not Found" When Accessing StoreFront Through NetScaler Gateway

After you enter your credentials on the NetScaler Gateway login page the following error is displayed: HTTP 404 Page Not Found...

Unable to Enroll Device "Profile Installation Error"

"Profile installation error" occurs while enrolling device. IPCU logs show the following error: Desc : A connection to the server could not be established.US Desc: A connection to the server could not be established.Domain : MCHTTPTransactionErrorDomain Code : 23001 Type : MCFatalError Params :...

File System on Control Domain Full on XenServer

There are a variety of errors and symptoms that can be seen when the Control Domain file system becomes full. The errors and symptoms that you see might be different depending on the partition layout of your XenServer host. Possible errors can include the following errors or alerts might appear...

How to Set the Time Zone of the NetScaler Appliance to UTC Time Zone

This article contains the procedure to change the time zone of the NetScaler appliance to Coordinated Universal Time UTC if the appliance is set to another time zone. When setting the appliance to the UTC time zone, it can be confusing to refer to a relevant city. To avoid such uncertainty, you c...

Configuration Wizard Crashes after PVS Upgrade from Version 6.1 to 7.6

Configuration Wizard crashes after PVS upgrade from version 6.1 to 7.6...

Second Profile Installation Fails while Enrolling iOS Devices

Second profile installation fails during iOS enrolment inXenMobile...

Unable to log in to PVS console, error: The domain/user does not have access to the Farm

When a domain user tries to log in to the PVS console, gets error: "The domain/user does not have access to the Farm." The environment may or may not have multiple PVS sites and/or multiple domains. The domain user has been added to the "Farm Administrators" under the Security tab on the Farm...

How to Add SQL Database Connections to XenMobile Server

This article describes how to add / increase additional SQL database connections from XenMobile. By default XenMobile Server 10.x has 50 database connections to SQL database. Note: Please be sure that your SQL Server has enough resources RAM & CPU to handle the additional load on the server prior...

Multiple RDS Per Device CALs are issued to the same device when Streaming targets using PVS

License Count is incorrect withRDS Per Device CALswhen Streaming Citrix Virtual Apps VDA or Desktop VDA in Standard Mode. RDS Licensing Manager shows multiple RDS Per Device CALs consumed by same target VDA provisioned using Machine Creation Service MCS and PVS...

Duplicate App Icons on Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Affected users see multiple stores configured CCA4-UK, CCA4-UK1, CCA4-UK2 and so on. Receiver was...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

Error:"Cannot Connect to the vCenter Server due to a Certificate Error"

When adding a host connection to a vmware server the following error message is displayed: "Cannot connect to the vCenter server due to a certificate error. Make sure that the appropriate certificates are installed on the VCenter server, and install appropriate certificates on every controller in...

Troubleshooting Citrix Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Many connection issues might be caused by configuration issues on your IT department’s servers or...

Unable to Disable Workspace Control on StoreFront and XenApp 7.6

Unable to disable workspace control on StoreFront and XenApp 7.6.New apps launched from other devices are pulling the session from the previous sessions and instead of creating a new session.After disabling workspacecontrol on StoreFront is still enabled...

Error: "The specified network name is no longer available", Profile Fails to Load and user receives Temporary Profile if NTFS permissions changed on User Store

Under certain circumstances, a user profile may fail to load and the user receives a temporary profile. When this occurs an error "The specified network name is no longer available" appears in the Profile Management Log...

Slow App Enumeration in StoreFront 3.0 with Receiver 4.3

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information App enumeration takes up to 4 mins. You can expedite the app enumeration by restarting the self service...

Desktop Viewer is Showing Up Even though it has been Disabled Through the web.config File

Desktop Viewer is showing up even though it has been disabled through the web.config file...

Where can I download the MIB files for Monitoring CloudBridge Linux-based appliances?

QUESTION: Where can I download the MIB files for Monitoring CloudBridge Linux-based appliances? ANSWER: -On version 7.4.x and later you can download the MIB files from Configuration Appliance Settings SNMP -On versions prior 7.4.x you can download the MIB files from CloudBridge Configuration...

Cannot Reconnect to a Disconnected Session from a Wyse Client

If by any chance any sessions gets disconnected then while trying to reconnect to that session via Wyse terminals the desktop launches properly and the session remains active for only 10-15 sec and then disconnects automatically and this behavior continues. Everything works fine from the FAT...

Storefront 2.6 - How to Disable Receiver Detection

This article explains how to disable Receiver detection on StoreFront 2.6...

Hyper-V Synthetic Network Interface Card Reinitializes on New Target Devices

Hyper-V synthetic Network Interface Card NIC reinitializes on new Provisioning Services target.During the synthetic NIC reinitialize at boot, it delays any software to use the interface.Windows redetects the NIC as a new device and increments the name of the device, for example, “Local Area...

Error: “Invalid Credentials” appears when a new password is set.

The Receiver app is configured to use published application on StoreFront through NetScaler Gateway. When logging on or launching a published application, a user is required to set a new password if the current password is expired. When a new password is set, the following “Invalid Credentials”...

StoreFront Featured Apps Group Appears More Than Once

When there is a single Featured Apps group created; the new group appears more than once in StoreFront...

How to Disable IPv6

You can disable IPv6 on the host computer through theDisabledComponents registry value. TheDisabledComponents registry value affects all network interfaces on the host. Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Befor...

How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor

This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...

Auto Client Reconnect Fix on XenDesktop Deployments with CloudBridge for Traffic Optimization

This fix applies only to XenDesktop deployments that utilize CloudBridge for traffic optimization. This fix enables the Auto Client Reconnect functionality of XenDesktop for deployments that utilize CloudBridge for traffic optimization. With this fix Auto Client Reconnect is used for session...

Error: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"

Citrix MDX Toolkit is unable to find the Android SDK. The following error is displayed: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"...

How to Generate SHA2 CSR on NetScaler Using OpenSSL

This article describes how to generate SHA2 Certificate Signing Request CSR on NetScaler using OpenSSL. Background Currently there is no option to create SHA2 CSR from NetScaler GUI however you can leverage the OpenSSL commands for creating SHA2 CSR from NetScaler...

Universal (CCU) License Usage When Deploying XenMobile with NetScaler Gateway

When implementing XenMobile deployment with NetScaler Gateway, Universal CCU license count is more than expected. NetScaler Gateway Use Cases ShareFile XenMobile Secure Mail, Secure Web, and so on - Currently, license count is PER DEVICE Receiver for Mobile Devices Receiver for Web Browser SSL VP...

SSL Error 61 - You have not chosen to trust Certificate Authority on Citrix Receiver for Windows

Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. The following error messagesare displayed for Receiver users accessing StoreFront or Web...

Error: "License server is not connected" in Citrix Director

On the Director site, if you scroll down to check the connectivity of the CitrixLicense server to each of thecontrollers, it shows up as "License server is not connected"...