How to Set the Time Zone of the NetScaler Appliance to UTC Time Zone

This article contains the procedure to change the time zone of the NetScaler appliance to Coordinated Universal Time UTC if the appliance is set to another time zone. When setting the appliance to the UTC time zone, it can be confusing to refer to a relevant city. To avoid such uncertainty, you c...

Configuration Wizard Crashes after PVS Upgrade from Version 6.1 to 7.6

Configuration Wizard crashes after PVS upgrade from version 6.1 to 7.6...

Second Profile Installation Fails while Enrolling iOS Devices

Second profile installation fails during iOS enrolment inXenMobile...

Unable to log in to PVS console, error: The domain/user does not have access to the Farm

When a domain user tries to log in to the PVS console, gets error: "The domain/user does not have access to the Farm." The environment may or may not have multiple PVS sites and/or multiple domains. The domain user has been added to the "Farm Administrators" under the Security tab on the Farm...

How to Add SQL Database Connections to XenMobile Server

This article describes how to add / increase additional SQL database connections from XenMobile. By default XenMobile Server 10.x has 50 database connections to SQL database. Note: Please be sure that your SQL Server has enough resources RAM & CPU to handle the additional load on the server prior...

Duplicate App Icons on Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Affected users see multiple stores configured CCA4-UK, CCA4-UK1, CCA4-UK2 and so on. Receiver was...

Failed to Create New Virtual Machine Using XenDesktop Setup Wizard

Failed to create new virtual machine using XenDesktop setup wizard. The following error message is displayed: "Unable to access the virtual machine configuration: Unable to access file FILEPATH/FILENAME.vmtx"...

Multiple RDS Per Device CALs are issued to the same device when Streaming targets using PVS

License Count is incorrect withRDS Per Device CALswhen Streaming Citrix Virtual Apps VDA or Desktop VDA in Standard Mode. RDS Licensing Manager shows multiple RDS Per Device CALs consumed by same target VDA provisioned using Machine Creation Service MCS and PVS...

Error:"Cannot Connect to the vCenter Server due to a Certificate Error"

When adding a host connection to a vmware server the following error message is displayed: "Cannot connect to the vCenter server due to a certificate error. Make sure that the appropriate certificates are installed on the VCenter server, and install appropriate certificates on every controller in...

Troubleshooting Citrix Receiver for Android

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Many connection issues might be caused by configuration issues on your IT department’s servers or...

Unable to Disable Workspace Control on StoreFront and XenApp 7.6

Unable to disable workspace control on StoreFront and XenApp 7.6.New apps launched from other devices are pulling the session from the previous sessions and instead of creating a new session.After disabling workspacecontrol on StoreFront is still enabled...

Error: "The specified network name is no longer available", Profile Fails to Load and user receives Temporary Profile if NTFS permissions changed on User Store

Under certain circumstances, a user profile may fail to load and the user receives a temporary profile. When this occurs an error "The specified network name is no longer available" appears in the Profile Management Log...

Slow App Enumeration in StoreFront 3.0 with Receiver 4.3

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information App enumeration takes up to 4 mins. You can expedite the app enumeration by restarting the self service...

Storefront 2.6 - How to Disable Receiver Detection

This article explains how to disable Receiver detection on StoreFront 2.6...

Where can I download the MIB files for Monitoring CloudBridge Linux-based appliances?

QUESTION: Where can I download the MIB files for Monitoring CloudBridge Linux-based appliances? ANSWER: -On version 7.4.x and later you can download the MIB files from Configuration Appliance Settings SNMP -On versions prior 7.4.x you can download the MIB files from CloudBridge Configuration...

Cannot Reconnect to a Disconnected Session from a Wyse Client

If by any chance any sessions gets disconnected then while trying to reconnect to that session via Wyse terminals the desktop launches properly and the session remains active for only 10-15 sec and then disconnects automatically and this behavior continues. Everything works fine from the FAT...

Desktop Viewer is Showing Up Even though it has been Disabled Through the web.config File

Desktop Viewer is showing up even though it has been disabled through the web.config file...

Hyper-V Synthetic Network Interface Card Reinitializes on New Target Devices

Hyper-V synthetic Network Interface Card NIC reinitializes on new Provisioning Services target.During the synthetic NIC reinitialize at boot, it delays any software to use the interface.Windows redetects the NIC as a new device and increments the name of the device, for example, “Local Area...

Error: “Invalid Credentials” appears when a new password is set.

The Receiver app is configured to use published application on StoreFront through NetScaler Gateway. When logging on or launching a published application, a user is required to set a new password if the current password is expired. When a new password is set, the following “Invalid Credentials”...

StoreFront Featured Apps Group Appears More Than Once

When there is a single Featured Apps group created; the new group appears more than once in StoreFront...

How to Disable IPv6

You can disable IPv6 on the host computer through theDisabledComponents registry value. TheDisabledComponents registry value affects all network interfaces on the host. Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Befor...

How to Use IIS to Acquire SSL Certificates for XenServer or Citrix Hypervisor

This article describes how to create a certificate in IIS and transfer it to a XenServer or Citrix Hypervisor server. This article applies to Citrix Hypervisor 8.1 or earlier...

Auto Client Reconnect Fix on XenDesktop Deployments with CloudBridge for Traffic Optimization

This fix applies only to XenDesktop deployments that utilize CloudBridge for traffic optimization. This fix enables the Auto Client Reconnect functionality of XenDesktop for deployments that utilize CloudBridge for traffic optimization. With this fix Auto Client Reconnect is used for session...

How to Generate SHA2 CSR on NetScaler Using OpenSSL

This article describes how to generate SHA2 Certificate Signing Request CSR on NetScaler using OpenSSL. Background Currently there is no option to create SHA2 CSR from NetScaler GUI however you can leverage the OpenSSL commands for creating SHA2 CSR from NetScaler...

Error: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"

Citrix MDX Toolkit is unable to find the Android SDK. The following error is displayed: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"...

Universal (CCU) License Usage When Deploying XenMobile with NetScaler Gateway

When implementing XenMobile deployment with NetScaler Gateway, Universal CCU license count is more than expected. NetScaler Gateway Use Cases ShareFile XenMobile Secure Mail, Secure Web, and so on - Currently, license count is PER DEVICE Receiver for Mobile Devices Receiver for Web Browser SSL VP...

SSL Error 61 - You have not chosen to trust Certificate Authority on Citrix Receiver for Windows

Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. The following error messagesare displayed for Receiver users accessing StoreFront or Web...

How to Install Receiver Windows 4.2 Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains howto install Receiver for Windows 4.2 desktop lock...

Error: "License server is not connected" in Citrix Director

On the Director site, if you scroll down to check the connectivity of the CitrixLicense server to each of thecontrollers, it shows up as "License server is not connected"...

Advanced Memory and Storage Considerations for Provisioning Services

As Citrix Provisioning Services has begun to play a greater role in XenApp and XenDesktop implementations, many discussions have been had on proper sizing of Provisioning Services from a network, CPU and storage perspective. However, most recommendations have left out guidelines for proper sizing...

How to Disable SR-IOV on Emulex CNA\HBA on HP Hosts Running XenServer 6.5

To Disable SR-IOV on Emulex CNA\HBA...

Error: "Failed to execute dylibcodesign with exit code: 1" on MDX Toolkit

Unable to successfully wrap iOS applications by using MDX Toolkit. When the CGAppPrepTool is running, the tool fails with the following error: "Failed to execute dylibcodesign with exit code: 1"...

Group Policy Management Template Updates for XenApp/XenDesktop

This page contains links to download additional templates and updates to the Citrix templates built-in to XenApp and XenDesktop Group policy management package. Background While you still find Citrix provided templates in Citrix Studio and in a GPO editor after installing the Group Policy...

Nutanix Acropolis Hypervisor Support in XenApp/XenDesktop

The Nutanix Acropolis hypervisor running on Nutanix Acropolis Operating System AOS 4.6.1.x or later has been designated as Citrix Ready and is supported in XenApp and XenDesktop 7.9 or later as mentioned on theCitrix Ready Marketplaceand theNutanix Solutions for Citrix desktop and application...

How to Troubleshoot a Target Device not Booting into a vDisk

This article provides information about how to troubleshoot a target device that fails to boot into a vDisk.The status of the target device appears as a red X state within the console...

Target Device Not Booting Up with message "No entry found in the database".

Targets are not booting in Provisioning Server. You can see the error during boot:No entry found in the database...

Unable to add/install an SSL certificate-key Pair to the CloudBridge: “Error detecting a valid private key file format”

When configuring an SSL Profile the backend server’s ssl certificate/key pair must be uploaded. The following error message is displayed when trying to upload the private key file regardless of the extension i.e .key or .txt Please correct any problems and resubmit your request Execution error...

How to Perform Reverse Imaging on a Provisioning Services Target Device for Windows and its Applicable Usages

When a Provisioning Services Target Device for Windows is booted from Provisioning Services across the network, it is not possible to perform any software updates that affect the network stack, since the network stack changes will drop the connection to the vDisk. The following provides a list of...

SNMP v3 System Generated Passwords are Not Accepted by CloudBridge

When SNMP-v3 trap receiver is configured, authentication and privacy passwords assigned to SNMP-v3 management applications are system-generated and contain special characters like: .,,@,$,%, , , “,” and so on. However these system-generated passwords are not accepted on the CloudBridge password...

How to Bind Certificates to Citrix Gateway Virtual Server

Refer to Citrix Documentation for detailed instruction -To bind the certificate and private key to a virtual server...

How to Use Policy-Based Logging on a NetScaler Appliance to Log HTTP Header

This article describes how to use the policy-based logging on a NetScaler appliance to log an HTTP header not supported by the NetScaler Web Logging NSWL feature...

Error: "Connection Timed Out (0x4c126035) When Connecting to vDisk on Citrix Provisioning Services

Error 1 : "Connection timed out 0x4c126035 with tftp://0.0.0.0/ARDBP32.bin"" Error 2 :"Could not boot from file name “ARDP32.bin”"...

Best Practices for Upgrading a Hypervisor Tools Version in a Citrix Provisioning Environment

This article describes the steps for upgrading a hypervisor tools version in a Citrix Provisioning environment. Use the following procedure to upgrade a Hypervisor: 1. Reverse image the vdisk. 2. Boot from the local HDD on the VM that has been reverse imaged to. 3. Uninstall the PVS target...

Error: "MODIFY FILE failed. Specified size is less than or equal to current size" Appears when Creating Provisioning Services SQL Database Farm

When configuring a newly installed Provisioning Services with a pre-created SQL database, errors during the configuration process and the ConfigWizard.log file contains entries similar to the following: 2010-11-09 10:33:10,337 1 ERROR Mapi.CommandProcessor - Exception of type...

Changes in Experimental Support for XenApp and Multiple GPUs

What are Experimental Features? This article covers a product configuration or procedure for which Citrix does not currently offer support. Use of this configuration should only be used in a lab or test environment and not with production deployments. Experimental features are occasionally releas...

How to Display Custom Error Pages by Using NetScaler Responder Policies

This article contains information about configuring Responder policies that redirect user requests to custom error pages during a maintenance period of a back end web server farm. Background You can create custom error page and redirect the user requests to it. For example, you might want to host...

Error: "Management Interface: vDisk Properties were Lost" on Provisioning Services

Creating a vDisk fails before completion and displays the following error message: "Management Interface: vDisk properties were lost."...

NetScaler Gateway Stuck at cgi/setclient After Log On

NetScaler Gateway stuck at cgi/setclient after log on...

XenMobile New Port Requirement for ADS Connectivity

Overview Citrix is making security enhancements to XenMobile in the form of certificate pinning. This feature includes a new Citrix Auto Discovery Service ADS access requirement that must be enabled in every customer environment whether you choose to use the certificate pinning feature or not. Wh...

BSOD with Error: "STOP 0x0000007E and CVhdMp.sys Error: BNIStack failed, network stack could not be initialized"

When attempting to boot Vdisks from Target device a BSOD occurs with the following message: STOP" 0x0000007E and CVhdMp.sys Error: BNIStack failed, network stack could not be initialized...