Error: "Profile Installation Failed" When Enrolling Apple DEP Devices

Apple DEP device fails to enroll with the following error: Profile Installation Failed XenMobile logs show "Enrollment authentication failed: User lacks permission to enroll"...

How to Configure Default Device Access Behavior of Workspace app for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Citrix Virtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and...

Error: "Cannot Start App. Please contact your help desk." When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The following error is displayed when launching app through Receiver: Cannot Start App. Please conta...

Error: "SHTP0003: A required parameter is missing. User or Password missing" on Secure Hub

We have a XenMobile environment and we can enroll iOS devices and deploy applications successfully. However, when we use an Android device, the enrollment completes successfully, but applications will not install. On the Android device the applications are greyed out with a spinner and there is a...

How to debug Citrix Gateway connector logs (XNC)

In order to determine an issue with Citrix Gateway connector formerly known as XNC, we would need to enable debug logging...

FAQ: Rooted\Jailbroken Device Detection in XenMobile MAM Only Mode

Q: Can devices in XenMobile MAM only mode detect rooted\jailbroken devices? A : The jailbreak flag which is present on the XenMobile server console which shows whether a device is jailbroken or not is only supported when the device is enrolled to MDM. The jailbreak flag is set by MDM and not by M...

Unable to Delete Resources: There is currently an active background action

When attempting to delete hosting infrastructure either a Connection or Resources fromCitrix Studio, the following message appears: "Resources "Local storage" cannot be deleted because they are being used by the following Machine Catalogs and/or background actions:..." Background To avoid...

Error: "Power State Unknown" "CDS_EVENT_HOSTING_FAILED_POWER_ACTION" in XenDesktop

Machines in Desktop Studio or Desktop Director display a Power State of Unknown. CDSEVENTHOSTINGFAILEDPOWERACTION The Citrix Broker Service detected that power action '%1' on virtual machine '%2' failed. This problem is most likely due to a host issue. Check that the configuration of the virtual...

Supported Architectures Between NetScaler and XenMobile Server

This article has information on supported architectures between NetScaler and XenMobile Server. Note : You should choose between HTTPS or HTTP no mix and match supported. HTTPS Deployment Type| NetScaler Load Balancing Method| SSL Re-encryption| XenMobile Server Port ---|---|---|--- MDM| SSL...

How to Find dom-id or Domain ID of Virtual Machines Running On XenServer

Note : Domain ID or domid is only for Running VMs or Booting VMs. A VM which is powered off will not have a domid of its own Run the following command to obtain the domain ID of a particular VM running on XenServer. xllist | grep -i "VMNAME" OR listdomains | grep -i VMUUID In the above case , the...

Storefront 3.5 - Error: There are no apps or desktops available for you at this time

Storefront 3.5 - Unable to get any desktop show up using the URL of storefront...

"not a PRIVILEGE users" while accessing internal web link through XenMobile

On XenMobile 10 internal websites are published as web link . Proxy is configured in the environment and traffic policies are added on the NetScaler Gateway . Customer wants to send external traffic to go through proxy and skip the internal websites from going through the same. When users are...

ICA file returns STA information instead of IP address for direct access to storefront.

ICA file giving STA information instead of IP address for direct access to storefront...

Citrix Provisioning Services : BSOD "NETWORK_BOOT_DUPLICATE_ADDRESS

Intermittent Blue Screen on Target Devices with an error NETWORKBOOTDUPLICATEADDRESS. The error was present using both PXE & BDM ISO...

How to configure XenMobile to use multiple domain suffix in LDAP config

Enroll devices using alternate upn suffix and configure Citrix Endpoint Management to use a domain suffix for authentication. Refer to Citrix documentation - Citrix Gateway and Endpoint Management...

How to Export and Install an SSL Certificate for StoreFront to Use HTTPS

This article explains how to export your existing SSL certificate, import the certificate to another StoreFront server, bind the certificate to Internet Information Services IIS, and configure StoreFront for HTTPS connections. This article assumes the following typical scenarios: You have created...

How to Secure ICA Connection to VDA using SSL

To secure the ICA connection to VDA using SSL...

How to launch applications Using Windows 10 Edge Browser

Launch applications using Windows 10 Edge Browser...

NTLM Authentication on NetScaler

With the release of NetScaler 11 build 64.34, the requirements and configuration for NTLM authentication have changed. It is a common use case to authenticate using Kerberos when users are internal on the network but for external users who cannot reach Active Directory, we fallback to NTLM. The...

How to Export a VDISK with Versions

Export existing vDisk from PVS vDisk Store and import as a new vDisk...

Director not Showing the Licensing Status due to a Configuration Error

Unable to view license status in XenDesktop Director with error "Cannot retrieve the data. Data source unresponsive due to a configuration error. View Director server event logs for further information. " The event log on the Director server has the following error: Log Name: Application Source:...

Unable to Communicate With Hypervisor When Using XenDesktop Setup Wizard

Unable to Communicate with Hypervisor when using XenDesktop Setup Wizard. Logs display, "object reference not set to instance of an object" When running XenDesktop Setup Wizard, error states, "cannot connect to hypervisor" Logs shows an error when checking a particular hosting unit. Checked Host...

Receiver 4 Upgrade Causing UAC Prompt

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information We are offering Receiver from our SCCM 2012 Self-Service Application Catalog. We followed...

CVE-2016-6493 - Memory Permission Weakness in Citrix XenApp and XenDesktop

Description of Problem A weakness has been identified in Citrix XenApp and XenDesktop. While this issue is not directly exploitable, it could potentially weaken an existing security mitigation, resulting in a loss of defence in depth. This weakness affects the following Citrix products: Citrix...

Troubleshoot Issues that Arise When Joining StoreFront Server to a Group

Complete the following steps to troubleshoot issues that arise when joining a StoreFront server to a group. 1. Validate that all machines are on the same version of Storefront. Open the StoreFront MMC Help About Citrix StoreFront Version. 2. Confirm that all StoreFront servers have the same date...

How to Reset StoreFront to the Initial Factory Settings

This article details how to reset StoreFront to the initial factory settings...

Unable to Change Expired Passwords in Wyse Thin Client

When a user's password expire and they reach out to Internal IT support department,thepassword is changed for the user and ashot password is given. 2. When the user then enters his new password and instead of being allowed to log on and change his password, they get "Citrix Sign on failed". On...

Error: TDICA 1005/1007 and Sessions Disconnected/ Not Responding

Usersessions freezing / disconnecting. Network and performance has been checked and no issues found. However, TDICA 1005/1007 events are seen in the logs at the same time the error occurred. This might be a problem with flaky network connections between the ICA clients and the VDA servers Session...

How to fix Citrix DNE Installation and Other Issues

Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. This article describes how to fix Citrix DNE installation and other issues. Background Citrix Deterministic Network...

Error:"Unable to launch your app....Cannot connect to the Citrix XenApp server. SSL Error 4... The server rejected the connection."

Error: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 4: Attempted to connect using the TLS V1.0 | SSL V3.0 protocols. The server rejected the connection" whentrying to launch apps when SSL v3 and TL...

License Server Crashes After Upgrade to Latest Version When Using XenApp Fundamentals 6.0

Customer installs the Citrix Licensing portion of XenApp Fundamentals 6.0 for Windows Server 2008 R2.The customer then upgrades the Citrix Licensing Server to the newest version from the downloads section ofCitrix's website.After theupgradethe customer then completes theinstall of XenApp...

Configuring XenMobile for Certificate and Security Token Authentication

In highly secure environments where usage of LDAP credentials outside of an organization in public or insecure networks is considered a prime security threat for the organization, two-factor authentication using a client certificate and a security token is an option. You can configure NetScaler s...

How to Collect Xcode Logs

You can collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps...

Win10 - Receiver4.3: Runtime Error for Wfica32.exe when launching app

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Runtime Error for Wfica32.exe when launching app...

StoreFront 3.0: MMC snap in error when attempting to Set Unified Experience as Default

Storefront 3.0 gives an MMC snap in error when attempting to Set Unified Experience as Default...

Configuring KMS Licensing for Windows and Office

This article contains information for administrators about configuring Citrix Provisioning , formerly Provisioning ServicesPVS 5.6 Service Pack 1 or later target devices that are using the Microsoft Key Management Server KMS in their environment. Background KMS can be configured on the virtual di...

HDX Insight Diagnostics and Troubleshooting Guide

Citrix ADM, formerly NetScaler MAS Introduction Prerequisites for Configuring HDX Insight Troubleshooting Issues Related to ICA parsing Error Counter details Checklist before Contacting Citrix Technical Support Information to collect before Contacting Citrix Technical support Known Issues...

Unable to Access StoreFront Portal When TLS 1.0 is Disabled on NetScaler Gateway

Unable to access StoreFront portal when TLS 1.0 is disabled on NetScaler Gateway virtual server...

PVS Targets Displays Blue Screen With Error Code 7B On Xenserver 6.1 and Later

PVS targets give a blue screen error code 7B when on Xenserver 6.1 or later hypervisor...

How to Configure NetScaler Gateway with Citrix Receiver for Mobile Devices and Web Interface Backend

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to configure NetScaler Gateway for use with Citrix Receiver for Mobile...

How to Install a License on NetScaler VPX on Microsoft Azure During First Log on

This article describes how to install a license on NetScaler VPX on Microsoft Azure during first logon. Requirements Access to the NetScaler VPX on Microsoft Azure management console...

Error "Citrix License Server unavailable. Check the License Server to Make Sure It Is Running"

When setting up XenDesktop 7.1 or higher, the licensing node displays the following error message, "Citrix License Server unavailable. Check the license server to make sure it is running." Reference Screenshot:...

Error: "This access control list is not in canonical form and therefore cannot be modified."

Error: "This access control list is not in canonical form and therefore cannot be modified."...

Receiver for Mac Support on macOS Sierra (macOS 10.12) Beta Builds

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Citrix Receiver for Mac team is working on product updates to support the upcoming release ofmac...

Citrix ADC Networking and VLAN Best Practices

The ADC uses VLANs to determine which interface should be used for which traffic. In addition, ADC does not participate in Spanning Tree. Without the proper VLAN configuration, the ADC is unable to determine which interface to use and it can function more like a HUB than a switch or router in the...

Netscaler Instances on SDX show less memory than allocated from within the SVM Console

Question: When I allocate RAM to a Netscaler instance on SDX, the Netscaler reports considerably less memory than is allocated. For instance, if I allocate 16gb, the Netscaler instance shows only 12gb allocated. Answer: This is an expected behavior. When NetScaler is started and is initializing t...

StoreFront errors with "Cannot complete your request" & event log "Failed to run discovery"

While users attempt to connect to the Receiver for Web site and enumerate applications published, the page displays an error "Cannot Complete your Request". Below errors will be seen in the DebugView logs: Citrix.Web.DeliveryServicesProxy.ConfigLoader.DiscoveryServiceException: An error occurred...

Error: "Could Not Create Exchange Provisioning Profile" When Launching Secure Mail in iOS

Users are getting an error "Could Not Create Exchange Provisioning Profile" when they have not logged into Secure Mail for a few hours. Users can click OK and email will sync fine...

Connecting XenServer to XenCenter with AD User credentials fails with incorrect username/password

When trying to add a new host to XenCenter console, the process fails with the message "XenCenter has encountered a problem connecting to this server" and "Incorrect username and/or password". A second XenServer pool using the same AD authentication configuration same domain, same AD groups can...

XenMobile Analyzer Tool

The new XenMobile Analyzer Tool is a cloud-based solution that allows XenMobile administrators to diagnose issues proactively and in real time. XenMobile Analyzer environmental checks can identify device issues, user enrollment issues, and authentication issues. Numerous use-cases and deployment...