XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

CVE-2016-4810 - Vulnerability in Citrix Studio Could Result in Insecure Access Policy Configuration

Description of Problem A vulnerability has been identified in Citrix Studio that could allow Access Policy rules to be set insecurely on the Citrix XenDesktop Delivery Controller. This vulnerability affects the following product versions: Citrix XenDesktop 7.x between versions 7.0 and 7.6...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a Cloud Bridge Appliance in Virtual Inline Mode with additional internet link enabled with Internet Services. This deployment serves the requirement where we do not need the traffic intended for internet access to traverse the virtual path between the site...

Restrict StoreFront to Only Use TLS 1.1 and Above

To restrict StoreFront to only use TLS 1.1 and above, complete the server OS registry modification as mention in the following Microsoft TechNet article - https://technet.microsoft.com/en-us/library/dn786418.aspxBKMKSchannelTRTLS11...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a CloudBridge Virtual WAN Appliance in Virtual Inline Mode, also known as One-Arm Mode or Policy Based Routing PBR Mode. Additional Resources CTX213584 - Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link...

Where to Locate and Download Citrix Product Software

This article provides instructions on where to locate and download product software. Requirements To acquire software for products purchased you must log in to your Citrix My Account with a username and password associated to the account that the product resides in. Background Most products requi...

Local Storage Does Not Repair After Reboot of XenServer

Local storage will not repair after XenServer is rebooted...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...

Critical alerts : "Out of licenses for .... " is displayed on the License Administration Console

The following critical alert is displayed on the Dashboard of the License Administration Console. "Out of licenses for ." e.g. "Out of licenses for Citrix XenDesktop Enterprise|User/Device 2019.04.19."...

Target Device has Poor Performance and/or High Retries When Booting to a vDisk in Private Mode

When installing software in private mode it takes a very long time. Booting devices in Standard Mode works as expected Any maintenance version is very slow Best practices are put in place with Large send offloaddisabled on the target and PVS server anddisabled spanning tree on the switch vDisk is...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

Error: "Cannot add account" When Connecting Through iOS Receiver 6.1.4

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is received when connecting through iOS Receiver 6.1.4: "Cannot add account" The...

How to manually join a new Controller to an existing site

Joining a new controller to an existing site...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

There is no Server That Can Serve the VDisk or the Store This VDisk Belongs to

When clicking the Replication Status on a vDisk, the following message appears: “There is no server that can serve the vDisk on the store this vDisk belongs to.”...

Error: "Error Id: XDDS:F05685F3" Connection To Existing License Server Fails After License Server Upgrade to 11.11.1 v2

Connection to existing production license server XenDesktop 7.5 fails after License Server upgrade to 11.11.1. New XenDesktop 7.5 environment. Upgraded existing license server to 11.11.1 build 13017 Current XenApp 6.5 environment continued to function New DDC is fails to connect to the license...

Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...

ICA Session Gets Disconnected When the Web Session Times Out

ICA session gets disconnected when the web session times out...

How to Configure Active/Active GSLB for XenDesktop

We often encounter customers with business continuity goals which require XenDesktop user VMs to be available to users in the event of a full site failure. A passive disaster recovery failover configuration is often not desirable because customers want to be able to leverage their hardware...

FAQ: Apple's Device Enrollment Program and Citrix Secure Hub Auto Install

Q: How to download and install Citrix Secure Hub automatically during DEP initial setup without the user searching the AppStore? A : The capability to install Secure Hub during DEP initial setup of a device is supported with XenMobile 10.3.x Server and later: All you need to do is to push the...

Getting Started with Citrix Secure Mail

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Mail. Navigation: What is Secure Mail? Citrix Secure Mail Connection Modes List of Supported Mail Servers Citrix Secure Mail w/ IBM Notes Supported File Formats Push...

Unable to Log on to XenMobile Admin Console Using Administrator Account

Not able to log on to XenMobile Server web console with administrator account. The following errors are noticed in the logs: 2016-04-06T09:31:08.358+0800 | EDC68337B8501EEC | WARN | http-nio-14443-exec-9 | ZDMAuthenticationProvider | Could not find administrator 2016-04-06T09:31:08.359+0800 |...

NetScaler Cheat Sheets for XenMobile Integration

The purpose of these NetScaler cheat sheets is to provide a reference article with key information about each Session Policy or Session Profile configured via NetScaler / XenMobile wizard. These cheat sheets are applicable for XenMobile 9 and 10.x solutions. STWBRWIPAddress Clientless Access...

Error: "The pool failed to enable external authentication" on XenServer

Unable to join the XenServer hosts to Active directory domain. The computer account is created in the domain but the following error continues to appear: Enabling Active Directory Authentication on pool … “Error: The pool failed to enable external authentication.” In the xensource.log the followi...

Getting Started with Citrix Secure Web

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Web. Navigation: What is Citrix Secure Web? Citrix Secure Web MicroVPN Connection Modes Supported Web Technologies Configure Citrix Secure Web and Proxy Servers MicroVPN...

PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries

PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...

Citrix Endpoint Management (XenMobile) Server Support Bundle Overview

The following table has key information about Citrix Endpoint Management XenMobile Server Support Bundle. For additional information please review the following link. This includes: List of log files included in the bundle Log type Description of what is included in the log file Analytical value ...

Error while running Configuration wizard : "There are no existing farms that you have access rights to"

We see the following error on running through Configuration Wizard : "There are no existing farms that you have access rights to"...

Wiping a Managed device by XenMobile

In Citrix Endpoint Management, admins perform device and app security actions from the Manage Devices page. Device actions include revoke, lock, unlock, and wipe. App security actions include app lock and app wipe. For details, see...

Error: "A Configuration Error Occurred. Please Try Again" On XenMobile Server 10 While Adding App to Web Console

When adding an app via XenMobile Web Interface hosted on Apple’s App Store and error occurs “A configuration error occurred. Please try again,” when clicking save When collecting XenMobile 10 Debug Logs we see the following: 015-05-14T15:36:35.447-0500 | CF61DC628850C45E | ERROR |...

Secure Mail unable to send large files.

Having problems using Secure Mail client in sending large files greater than 7 to 10MB Verifyed the WM Logs and could see the following error , where by the mail is send to the Outbox ERROR 2Response contained WBXML content with contentLength=15 for activeSyncCommand=SendMail INFO 4SendMail -...

Delete Users from XenMobile Database

For XenMobile environment 10.4 and below, we do not have the option to delete the user from the console.You will have to delete the user from the database manually. Use the following SQL query to delete all rows associated to a single user within XenMobile Server. Important! Ensure to back up the...

Microsoft Office Rearm Error

Reported failures: Rearm count exceeded Rearm failure Rearm Warning on machine catalog...

FAQ: Upgrading Operating System on Server Running StoreFront

Q: Is upgrading the operating system version on a server running StoreFront supported? A : Upgrading the operating system version on a server running StoreFront is not supported. Citrix recommends that you install StoreFront on a new installation of the operating system. All the servers in a...

Error: "Page Can't be displayed" When Connecting to StoreFront Through NetScaler Gateway

The following error is displayed when connecting to StoreFront through NetScaler Gateway: Page Can't be displayed...

XenMobile: How to enroll MAC OS X to XMS Server

How to enroll MAC OS X device to XenMobile MDM...

How to Publish Windows Explorer.exe with Specific Drives, Folders, or URLs

This article describes how to publish specific drives and folders as it is not recommended to publish Explorer.exe directly. Notes: Microsoft does NOTrecommend running Explorer.exe as a published application because the published Explorer.exe application runs as a separate process with restricted...

ICA Connection Stuck at "Connection in Progress" on StoreFront

When users launch an application from the Receiver for web, after getting the ICA file to the connection, the progress bar gets stuck at"Connection in Progress". The VDAs in this scenario are PVS provisioned machines, which works only for few initial hours post the reboot...

Is it possible to optimize SSH or SFTP connections?

QUESTION: Is it possible to optimize SSH or SFTP connections? ANSWER: SSH and SFTP are encrypted traffic: SSH one-time encrypted data stream and SFTP goes over the SSH port CloudBridge can only optimize with flow-control-only but won't be able to compress it...

How to suppress the Add Account window in Citrix Receiver 4.4 or earlier for Windows

This article describes how to suppress the Add Account window in Citrix Receiver for Windows. Note : This article is applicable for Receiver 4.4and earlier. For Receiver for Windows 4.4.1000,Receiver 4.5and later, refer to CTX135438 -How to Suppress the Add Account Window in Citrix Receiver for...

How to remove policy from devices on XenMobile

This article describes how to remove any policy from the devices from XenMobile...

Error: "App Not Available" when launching iOS XenMobile Apps

When attempting to launch an MDX wrapped application, you will receive the error "App Not Available". This error is due to an invalid iOS Public App Store application description. The description that is pre-populated from Public App Store includes a datalink escape character that is not supporte...

Error: "javax.naming.CommunicationException: simple bind failed" while Binding LDAPS on XenMobile

The following error is displayed when binding LDAPS on XenMobile: LDAP communication error: javax.naming.CommunicationException: simple bind failed: domain-controller-binding-to:636 Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path buildin...

Incorrect Auto launch desktop status is shown in StoreFront Console

The value ofAuto launch desktop , which is configurable from the StoreFront management console under Manage Receiver for Web Sites Configure Client Interface Settings might not represent the true value of this property. This value can be reliably configured from the management console, but any...

Error: "Generate the new security key" on StoreFront

The following error is displayed when connecting to StoreFront: Generate the new security key...

How to forward client IP to back-end server using "x-forwarded-for" header on Citrix ADC

To forwardClient IP to Back-End Server Using "x-forwarded-for" Header...

How Do I Set Up RSA Keys/Public SSL Certificate on Citrix ADC

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How to configure Desktop or Start Menu shortcuts With Citrix Receiver 4.x

Steps to configure Desktop or Start Menu shortcuts...

FAQ: Time-Out with Password Caching on XenMobile

Question : What is the expectations of time-outs with the combinations of Enable Password Caching on XenMobile Server? Answer : Enable Password Cache : false Secure PIN authentication on XenMobile Apps after INACTIVITYTIMER expires. Active Directory password authentication on Secure Hub when...