Error Windows API: There is not enough space on the disk. Error number 0xE00000070

When trying to merge a vDisk, the following error is seen: The error is not seen when adding a vDisk or a new vDisk version to the store, just when merging the vDisk versions. Windows Explorer shows a sufficient amount of free space for the merge process in the vDisk store and running the...

Troubleshooting Checklist: In Secure Mail, a “Verify your Single Sign-On credentials” error appears

Do the following: 1. Collect the Secure Mail application logs. 2. If you see the following message in the client logs, set clientCertificateMappingAuth to enabled in IIS on the Exchange Server. For more information, refer to the FAQ section of the Secure Mail Test Application. AUTH Request...

Troubleshooting Checklist: In the ShareFile app, Secure Mail, or Secure Notes, the following error appears: "Your connection is unavailable. Only offline files can be accessed."

Do the following: Collect client logs and then open Sharefiledebuglog.txt. Check the logs, if you see the following: The operation couldn’t be completed. Cannot initiate login API call. Is the device connected to the Internet? Added user to DB, success: no If present, the MDX policy related to th...

Troubleshooting Checklist: Cannot get required apps on an iOS device

If the APNSpush is not working, ask the following questions: Are port 2195 and outbound port 2196 open from the company network to reach the APNs? Is the APNs certificate valid? Are the APNs and App Store IP addresses are not present hardcoded in the host entry of the XenMobile? If there is a pro...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...

Troubleshooting Checklist: In Secure Mail, a "Cannot authenticate to the server <FQDN> because the certificate is not valid” error appears

Do the following: Ensure that the certificate chain is valid and that the configuration is complete on the Exchange Server. Try to connect the native email client with the same Exchange Server. If it works as expected, the issue is with client certificate configuration on the XenMobile server Onl...

Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times

Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

Troubleshooting Checklist: Users Cannot Browse Internal Websites in Secure Web

Do the following: Collect Secure Web client logs. If you see the following message in the logs, add valid DNS SUFFIXES for the corresponding internal domains on NetScaler: AG policy: Not Intercepting Check if Split tunnel is On or Off on the Netscaler Gateway under session policies: If On - Make...

How to Define VMware vSphere User Privileges for XenApp and XenDesktop

This article lists the user privileges required to successfully create and manage VMware vSphere machines through XenApp and XenDesktop. Note :Create AppDisksandDelete AppDisks sections of this article are valid onlyforVMware vSphere minimum version 5.5 and XenApp and XenDesktop minimum version 7...

Personalization Settings, Such as Outlook Signatures, Are Not Retained

Users report that certain registry settings and personalization, such as Outlook signature settings among others, are not retained after they log off and log in again...

Users experience undesirable behaviour like profile corruption, data loss with Profile Management

Users may Experience Profile corruption, slow logons, data loss or unexpected behaviour if using profiles from differing Windows version as Roaming or UPM profiles...

CVE-2016-5109 - Authentication bypass vulnerability in Citrix Worx Home for iOS and Citrix MDX Toolkit for iOS

Description of Problem A vulnerability has been identified that affects iOS applications using the XenMobile MDX Toolkit. An attacker with physical access to the device could bypass in-application Apple Touch ID authentication in some cases where re-authentication is required. This vulnerability...

Cannot change the IP address of the XenMobile server on VMware

Cannot change the IP address of the XenMobile server on VMWare. This mostly arises in the following scenario. Customer clones a XenMobile Server for a cluster, then changes the IP address of the clone in the CLI, reboots the cloned XenMobile Server and the IP reverts back to the IP of the origina...

CVE-2016-5433 - TLS Certificate Validation Vulnerability in Citrix iOS Receiver

Description of Problem A vulnerability has been identified in Citrix iOS Receiver that could result in TLS certificates being incorrectly validated. This vulnerability has been assigned the following CVE number: CVE-2016-5433: TLS Certificate Validation Vulnerability in Citrix iOS Receiver. This...

XenApp 6.5 - Unable to install the hotfix

XenApp 6.5 - Unable to install the hotfix installation fails because CDFSVC fails to start If you compare a working and non-working machine you'll see some registry keys missing for cdfsvc If you search theAppID, you might not find it on the problematic machine HKCR in dcomcnfg you will not be ab...

Error: "Gateway data from the request and the authentication token are not matching"

The following warning is displayed in the Event Viewer: Gateway data from the request and the authentication token are not matching...

CVE-2016-5302 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in XenServer 7.0 that may allow an attacker on the management network who is in possession of Active Directory credentials for an AD account that is not authorised to manage a XenServer host to compromise that host. The following...

XenMobile 10.x how to update SQL server password on Xenmobile

XenMobile 10.x -How to update SQL server password on Xenmobile server...

XML Parser and Core Services upgrade

Question: Security scan detected obsolete software Microsoft XML Parser and Microsoft XML Core Services MSXML 4.0. Do we need & use XML for Xenmobile? Can we remove or update XML? Answer: This specific item is a very common scan error that likely does not have anything to do with XenMobile. In fa...

How to Create a Desktop Appliance Site in StoreFront

This article details the steps on how to create a desktop appliance site within StoreFront...

How to Use Listen Policy to Create Virtual Servers with Same IP and Perform Selective Dual Authentication

You can use the Listen Policy feature of Citrix ADC NetScaler to use the same IP and FQDN and have selective authentication on the basis of the IP range. Example : Single authentication for internal users and dual authentication for external users...

XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

CVE-2016-4810 - Vulnerability in Citrix Studio Could Result in Insecure Access Policy Configuration

Description of Problem A vulnerability has been identified in Citrix Studio that could allow Access Policy rules to be set insecurely on the Citrix XenDesktop Delivery Controller. This vulnerability affects the following product versions: Citrix XenDesktop 7.x between versions 7.0 and 7.6...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a Cloud Bridge Appliance in Virtual Inline Mode with additional internet link enabled with Internet Services. This deployment serves the requirement where we do not need the traffic intended for internet access to traverse the virtual path between the site...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a CloudBridge Virtual WAN Appliance in Virtual Inline Mode, also known as One-Arm Mode or Policy Based Routing PBR Mode. Additional Resources CTX213584 - Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link...

Restrict StoreFront to Only Use TLS 1.1 and Above

To restrict StoreFront to only use TLS 1.1 and above, complete the server OS registry modification as mention in the following Microsoft TechNet article - https://technet.microsoft.com/en-us/library/dn786418.aspxBKMKSchannelTRTLS11...

Process Shows "Starting Application", Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When trying to launch an application from and iOS device using the browser or the Citrix Receiver, t...

Local Storage Does Not Repair After Reboot of XenServer

Local storage will not repair after XenServer is rebooted...

Where to Locate and Download Citrix Product Software

This article provides instructions on where to locate and download product software. Requirements To acquire software for products purchased you must log in to your Citrix My Account with a username and password associated to the account that the product resides in. Background Most products requi...

Target Device has Poor Performance and/or High Retries When Booting to a vDisk in Private Mode

When installing software in private mode it takes a very long time. Booting devices in Standard Mode works as expected Any maintenance version is very slow Best practices are put in place with Large send offloaddisabled on the target and PVS server anddisabled spanning tree on the switch vDisk is...

Critical alerts : "Out of licenses for .... " is displayed on the License Administration Console

The following critical alert is displayed on the Dashboard of the License Administration Console. "Out of licenses for ." e.g. "Out of licenses for Citrix XenDesktop Enterprise|User/Device 2019.04.19."...

How To perform Emergency Network Reset on Citrix Hypervisor/XenServer

To configure or restore the management interface from either XSCONSOLE or from CLI command-line interface...

How to manually join a new Controller to an existing site

Joining a new controller to an existing site...

Provisioning Server 7.6: Error- “vDisk is locked. 0xffff8017”

The vDisk is locked with the following error message: “vDisk is locked. 0xffff8017”...

Error: "Cannot add account" When Connecting Through iOS Receiver 6.1.4

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error is received when connecting through iOS Receiver 6.1.4: "Cannot add account" The...

How To: Configure UPM to save password in Internet Explorer

Users are unable to save passwords in Internet Explorer if their profile is managed by UPM...

There is no Server That Can Serve the VDisk or the Store This VDisk Belongs to

When clicking the Replication Status on a vDisk, the following message appears: “There is no server that can serve the vDisk on the store this vDisk belongs to.”...

Citrix Receiver Error "Unable To Login" When Connecting To StoreFront With SSON Enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. When users attempt to run an applicationfrom Citrix Receiver they are presented with an error messag...

ICA Session Gets Disconnected When the Web Session Times Out

ICA session gets disconnected when the web session times out...

Error: "Error Id: XDDS:F05685F3" Connection To Existing License Server Fails After License Server Upgrade to 11.11.1 v2

Connection to existing production license server XenDesktop 7.5 fails after License Server upgrade to 11.11.1. New XenDesktop 7.5 environment. Upgraded existing license server to 11.11.1 build 13017 Current XenApp 6.5 environment continued to function New DDC is fails to connect to the license...

How to Configure Active/Active GSLB for XenDesktop

We often encounter customers with business continuity goals which require XenDesktop user VMs to be available to users in the event of a full site failure. A passive disaster recovery failover configuration is often not desirable because customers want to be able to leverage their hardware...

FAQ: Apple's Device Enrollment Program and Citrix Secure Hub Auto Install

Q: How to download and install Citrix Secure Hub automatically during DEP initial setup without the user searching the AppStore? A : The capability to install Secure Hub during DEP initial setup of a device is supported with XenMobile 10.3.x Server and later: All you need to do is to push the...

Getting Started with Citrix Secure Mail

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Mail. Navigation: What is Secure Mail? Citrix Secure Mail Connection Modes List of Supported Mail Servers Citrix Secure Mail w/ IBM Notes Supported File Formats Push...

Unable to Log on to XenMobile Admin Console Using Administrator Account

Not able to log on to XenMobile Server web console with administrator account. The following errors are noticed in the logs: 2016-04-06T09:31:08.358+0800 | EDC68337B8501EEC | WARN | http-nio-14443-exec-9 | ZDMAuthenticationProvider | Could not find administrator 2016-04-06T09:31:08.359+0800 |...

PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries

PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...

Citrix Endpoint Management (XenMobile) Server Support Bundle Overview

The following table has key information about Citrix Endpoint Management XenMobile Server Support Bundle. For additional information please review the following link. This includes: List of log files included in the bundle Log type Description of what is included in the log file Analytical value ...

Getting Started with Citrix Secure Web

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Web. Navigation: What is Citrix Secure Web? Citrix Secure Web MicroVPN Connection Modes Supported Web Technologies Configure Citrix Secure Web and Proxy Servers MicroVPN...

Error: "The pool failed to enable external authentication" on XenServer

Unable to join the XenServer hosts to Active directory domain. The computer account is created in the domain but the following error continues to appear: Enabling Active Directory Authentication on pool … “Error: The pool failed to enable external authentication.” In the xensource.log the followi...

NetScaler Cheat Sheets for XenMobile Integration

The purpose of these NetScaler cheat sheets is to provide a reference article with key information about each Session Policy or Session Profile configured via NetScaler / XenMobile wizard. These cheat sheets are applicable for XenMobile 9 and 10.x solutions. STWBRWIPAddress Clientless Access...