How to Troubleshoot Multiple HBA Cards Issue in XenServer

How to troubleshoot multiple HBA Cards issue...

How to Remove ovs-vswitchd Manager Permanently from XenServer Config

This article describes how to remove ovs-vswitchd manager permanently from XenServer config. Citrix Distributed Virtual Switch/Controller DVSC that connects to the open-vswitchd running on the XenServer DOM0 machines. DVSC is proved to cause some trouble with the Virtual Machines VMs. In...

Error: "Virtual Disk is Owned By Control Domain" in XenServer

- Storage Repository shows a virtual disk attached to a "Control Domain" - VDIs cannot be deleted with errors that the VDI is not managed by this host. - Multipathing cannot be enable on the SR because the VDIs are not managed by this host...

Receiver pass through is failing with Storefront when we are trying to launch application across domains/forests.

We have two domains “Domain1.com" and "Domain2.com" in different forest. External two way trust relationship exists between 2 domains. XenApp and XML servers are in “Domain2.com" domain and Store front servers are in “Domain1.com" domain. Few users in "Domain1.com" domain is part of a global grou...

How to Reverse Image from a Virtual Disk to a Local Hard Disk with VMware ESX4

This article contains information about how to reverse an image from a virtual disk to a local hard disk with VMware ESX4. Background It is often necessary in a Provisioning Services environment to reverse an image to install a Citrix hotfix, change a driver, or do certain other tasks.To achieve...

Error: "Cannot Add Account" While Configuring StoreFront Beacons

Using discovery document fails with error"cannot add account"...

NetScaler LOM Version and Support Matrix

This article provides information on Lights out Management LOM and support matrix for NetScaler model and LOM firmware version. Lights out Management LOM Various NetScaler MPX appliances have an Intelligent Platform Management Interface IPMI also known as the Lights out Management LOM port on the...

How to Restore NetScaler SDX to Factory Default Settings

This article describes how to restore NetScaler SDX to factory default settings. Important Points to Note 1. The procedure mentioned in this article is for troubleshooting or a last resort step only. The recommend procedure to restoreNetScaler SDX to factory default settings is using SVM GUI . 2...

How to make a session that spans multiple monitors with Linux Receiver

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. This article explains how to make a session that spans multiple monitors with Linux Receiver...

Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD

BUG0217580 addressed an SSH vulnerability CVE-2008-5161 involving CBC algorithms used in SSH connections CBC Mode Plaintext Recovery Vulnerability. The bug was reported when NetScaler 10.0 was still the newest version as NetScaler shipped with an affected version of OpenSSH. The NetScaler bug fix...

How to Enable/Disable Workspace Control in StoreFront

This article describes how to enable/disable workspace control in StoreFront...

XenMobile Cloud Self-Service Auto-Discovery Portal

This article details how to configure auto-discovery for device enrollment in XenMobile Cloud. Refer to Citrix documentation -Device Management...

Error: "1603: Fatal error during installation" When Upgrading StoreFront 3.0.1 to 3.5

The following error is displayed when upgrading StoreFront from version 3.0.1 to 3.5: Error 1603: Fatal error during installation...

Understanding and Configuring EPA Verbose Logging on Citrix Gateway

CLI Configuration Run the following command on NetScaler for PreAuth and PostAuth EPA logging: set vpn param –clientSecurityLog ON Note : For PreAuth and PostAuth logging, the vpn param MUST be used. If the clientSecurityLog is modified in a SessionAction whose Session Policy has a ClientSecurity...

How to Import/Export vDisk

How to Import/Export vDisk...

Unable to access the Store on the Mobile device if XenMobile is behind firewall

When trying device enrollment in MDM+MAM mode, user was unable to reach the Store...

Secure Flag not set for Cookies generated by Netscaler if Vserver is part of Persistence Group

We need to have the NSC cookies using the Secure and HttpOnly flag set, however Secure flag is not set by NetScaler...

Error: 403 forbidden | Post authentication when accessing through NetScaler Gateway

We see 403 forbidden error post authentication when accessing the apps through Netscaler Gateway...

[FAQ]: Is ICA or CGP recommended on high latency links when traffic is being optimized?

Question: Is ICA or CGP recommended on high latency links when traffic is being optimized? Answer: CGP is recommended on high latency links because CGP has a fixed buffer size on the server and on long latency links, despite CB TCP optimizations, the server won’t send data faster its waiting for ...

Troubleshooting pointers for TCP monitor showing DOWN

How to troubleshoot an issue related to TCP monitor down reported for services configured on NetScaler...

Error: "Incorrect credentials. Try again." when logging into NetScaler Gateway

Users fail to log on to NetScaler Gateway with the following error: "Incorrect credentials. Try again." Log on through StoreFront is successful. From /tmp/aaad.debug, the following is the logon failure message: /usr/home/build/rs1011296/usr.src/usr.bin/nsaaad/../../netscaler/aaad/ldapcommon.c341:...

Application Enumeration Fails When Connecting Through Windows App Receiver and NetScaler Gateway

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Application enumeration fails when connecting through Windows App Receiver and NetScaler Gateway...

Error: "Intermediate CA or Root CA Certificate Signature Verification Failed" on NetScaler Gateway

Enrollment and authentication works with LDAP policy however unable to enroll devices using CBA client certification authentication. Authentication is denied at NetScaler Gateway.While disabling authentication on NetScaler Gateway, client certificate can be pushed to the device using a device...

How to configure standalone SQL server, Database Mirroring, and Always on High Availability

How to configure standalone SQL server, Database Mirroring, and Always on High Availability...

How to Use sAMAccountName and userPrincipalName at Same Time for User Logon with Active Directory

This article describes how use sAMAccountName and userPrincipalName at same time for user logon with Active Directory. Background While authenticating with LDAP for NetScaler Gateway or any other resource behind the NetScaler, we can only access resources using either 'domain\username' or...

Citrix Known Issues - Hotfixes with SHA-1 Code Sign

This article describes an issue that no longer applies. As a courtesy, Citrix is keeping the article online to prevent broken links for customer who might have bookmarked it. Citrix is committed to complying with the Security Advisories published by Microsoft. Effective January 1, 2016, Microsoft...

CVE-2015-8277 - Citrix Licensing Security Updates

Description of Problem A vulnerability has been identified in Citrix Licensing that could allow a remote, unauthenticated attacker to crash the License Server and potentially execute arbitrary code on the server. This vulnerability affects the following products: Citrix License Server for Windows...

How To Migrate vDisks From One Store to Another in Provisioning Server 7.6

How To Migrate vDisks From One Store to Another in Provisioning Server 7.6...

Citrix ICA Virtual Channels Overview

This article provides details of the design, functionality, and usage of the Citrix ICA Virtual Channels and focuses on the Citrix XenApp Plug-ins/Receiverfor Windows Target Audience Application developers, Citrixserver administrators, and help desk personnel. What are ICA Virtual Channels? A lar...

CVE-2016-2789 - Persistent Cross-Site Scripting Vulnerability in Citrix XenMobile Server 10.x Web User Interface

Description of Problem A Cross-Site Scripting XSS vulnerability has been identified in XenMobile Server 10.x. This vulnerability could potentially be used to execute malicious client-side script in the same context as legitimate content from the web server; if this vulnerability is used to execut...

How to Change Management IP and Default Gateway Using NetScaler CLI

This article describes how to change management IP address and add new default gateway address using NetScaler CLI. Changing the Default Gateway of the NetScaler appliance can only be done via the CLI. The NetScaler appliance can only have 1 Default Gateway defined at a time...

How to Configure Single Fully Qualified Domain Name for StoreFront and NetScaler Gateway

This article describes how to configure Single Fully Qualified Domain Name on StoreFront and NetScaler Gateway...

Error: "Cannot start app 'App/Desktop Name'" on StoreFront 3.5

After successfully upgrading to StoreFront 3.5, users are unable to launch applications or desktops with the following error: Cannot start app "App/Desktop Name"...

[FAQ] Netscaler LDAP uses which IP address as source

Netscaler LDAP uses which IP address as source, NSIP or SNIP Answer:- - nsldap.pl is a perl script and will use NSIP as source IP by default. - If the Netscaler has SNIP in the same subnet of the authentication server, Netscaler will communicatethrough SNIP. - And, if Netscaler and the...

DNS queries not getting resolved from Primary node but gets resolved from Secondary node in HA pair

Nameservers are added on Netscaler using the "add dns nameserver" command or with GUI. From CLI in some cases, the DNS Lookup gets failed on the Primary Node but resolves well on the Secondary Non-working Primary We see that the DNS query Request is going to Netscaler DNS cache loop-back IP not t...

XenMobile Does Not Recognize Licenses Installed on a Remote License Server

XenMobile does not recognize licenses installed on a remote license server. The ZDM.log file shows that cached license has expired and XenMobile temporary license expires after 30 days. Telnet from XenMobile server to licensing server over 7279 fails and netstat on licensing server shows that the...

FAQ: VMAC Addresses for NetScaler VPX Appliance Hosted on VMWare EsXi

Q: Does a NetScaler VPX appliance hosted on VMWare EsXi support Virtual Media Access Control VMAC address configuration? A: Yes, a NetScaler VPX appliance hosted on a VMWare ESXi, supports VMAC configuration. To configure the VMAC addresses, enable the Promiscuous mode on the virtual switch. You...

How to Set Up Windows ADFS Server to Test SAML Authentication with NetScaler Gateway

This article describes how to set up Active Directory Federation Services ADFS to integrate with NetScaler, test issues with SAML authentication using ADFS and exposes you to SAML authentication with NetScaler Gateway. Requirements Install Windows 2008 SP1 R2 configured in a domain 2008 R2 with S...

How to trigger a memory dump from a Windows virtual machine

This article describes how to trigger and capture a memory dump from a Windows Virtual Machine VM running on a XenServer 8 or Citrix Hypervisor 8.2 CU1 host. Refer to the Microsoft KB article, Generate a kernel or complete crash dump for more information. Troubleshooting unresponsive Windows VMs...

Error: "Cannot Complete Your Request" When Connecting to StoreFront

The following error is displayed when connecting to StoreFront: Cannot Complete Your Request New Experience Classic Experience...

Commands Generated by XenMobile Wizard on Netscaler - SSL Bridge

This was created for customers that need to run the wizard more than once for multiple XenMobile environments...

Commands Generated by XenMobile Wizard on NetScaler - SSL Offload

This article will help you when you need to run the wizard more than once for multiple XenMobile environments. This article assumes that you have the following items already installed and configured on the NetScaler: 1. NetScaler IP address NSIP 2. Subnet IP address SNIP 3. DNS Settings 4...

Troubleshooting StoreFront propagation issues

StoreFront propagation fails to complete. The issue can manifest itself with any of the following errors: StoreFront Error: "Propagation Failed on One or More Servers" StoreFront Propagation Fails with Event ID: 31 "Could not find a part of the path" StoreFront Error: "Event ID 19 Failed to Get t...

Managing Provisioning Services VDisk Versions with VhdUtil Tool

The Provisioning Services VhdUtil utility included in PVS 7.1 and later versions allows for the management of PVS vDisk versions outside of the PVS console, which is completely unaware of the vDisk changes made by this utility. This article will cover two commands included in the VhdUtil utility ...

How to collect ADB and XCODE logs for XenMobile

To make users aware on how they can collect the ADB logs and XCODE logs...

CVE-2015-7547 - Citrix Security Advisory for glibc Vulnerability

Overview A vulnerability has been recently disclosed in the glibc getaddrinfo function. This issue could potentially allow an attacker to inject code into a process that calls the vulnerable function. The issue has been assigned the following CVE identifier: CVE-2015-7547: The vulnerable function...

"This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront

Error: "This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront...

Converting iRules to NetScaler Policies - HTTP Request Cloning

The iRules to NetScaler conversion guides take you through the process of converting your F5 iRules into policies on NetScaler. If you have been using iRules and would like to create the same functionality on NetScaler these guides simplify the process and gets you up and running faster. Use Case...

Converting iRules to NetScaler Policies - X-Forwarded For Header Based Persistence

Use Case X-Forwarded-For HTTP header indicates the path where the request came in through and it can have multiple IP addresses as well. You can define persistence based on the value of X-Forwarded-For header received while processing the request on load balancing vserver. F5iRules Name:...

Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway

The following error is displayed after logging on to NetScaler Gateway: "403 - Forbidden: Access is denied."...