Error: "There are no apps available at this time. Please check the server and try again"

Consider the following scenario. There are two sites IN GSLB- production and disaster recovery. Production is already working with the StoreFront integration behind it. Customer wanted to test the disaster recovery site using the same URL that resolves to the NetScaler Gateway VIP, creating the...

SSL VPN Split Tunnel Issue Through NetScaler

Split tunneling does not allow to access internal websites. When WorxWeb is launched "The VPN service has failed to connect" error message is displayed. With split tunneling disabled customer is able to view website fine traffic is routed to internal network. When trying to hit external network...

Dual Password Field wrongly shows in First Authentication Prompt when connecting to NetScaler Gateway using Receiver

Consider the following scenario, you are using LDAP + SMS passcode RADIUS authentication. The behavior is that user will first authenticate to LDAP, and then an SMS passcode is sent to their mobile device, which is used for authentication. Unless the user is authenticated to LDAP first, they will...

How to Integrate StoreFront into Clientless Access Page from NetScaler When Using CVPN

This article describes how to use Clientless Access CVPN on NetScaler and integrate StoreFront published applications and desktops into the tabbed list...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

Event 4003 on StoreFront Servers

The following eventisdisplayed in the event viewer: First error message: Log Name:Citrix Delivery Services Source:Citrix Store Service Date:7/22/2016 12:05:09 PM Event ID:4003 Task Category: 12346 Level:Error Keywords:Classic User:N/A Computer:StorefrontSrv.Contoso.com Description: All the Citrix...

CIFS/SMB optimization displays “Secure Dialect Negotiation not support for unsigned connections

QUESTION: CIFS/SMB optimization displays “Secure Dialect Negotiation not support for unsigned connections ANSWER: This is known limitation. We do not support unsigned SMB2 connection with windows 10 as it uses secure dialect negotiation. However performance should be better compare to w/o CB as w...

Authentication Prompt Not Honoring Inactivity/Session Timeout Values on XenMobile

Authentication prompt is not honoring inactivity timeout value XenMobile 9.0 or the session timeout value specified XenMobile 10.0...

FAQ: Key Sizes/Certificates Supported by ADC

Q: What are the key sizes/certificates supported by ADC? A : An MPX appliance supports certificates of 512 or more bits, up to the following sizes: 4096-bit server certificate on the virtual server 4096-bit client certificate on the service 4096-bit CA certificate includes intermediate and root...

Error:"Office Licensing Rearm failed" while updating or creating new Machine Catalogs with MCS

Install Office 2010 / 2013 into Master Image for XenDesktop. Then, during the Machine Catalog update, the following error is displayed: "Office Licensing Rearm failed."...

How to Change Order of NICs in XenServer

Theinterface-rename is a utility included in Citrix Hypervisor 8.2 Cumulative Update 1 and XenServer 8. This utility allows for granular management of network interface cards to facilitate renaming and reordering of them from the default installed configuration. The interface-rename utility refer...

Web Cams Not Working Through Published Desktop OS Session | Being Redirected As Optimized USB

The End-Users are unable to use the Web Cam through a Published Desktop OS session launched using Workspace App USB Device Being Redirected As Optimized USB...

How To: Review Profile Management Log Files using Microsoft Excel

This article contains steps on how to use Microsoft Excel to review Profile Management log files. This is useful to identify a specific user session, a specific error type, a log level, and so on. Requirements Microsoft Excel with basic understanding of the formatting tools available in Excel...

How to enable Syslog over TCP in ADC

This article describes how to enable syslog over TCP in ADC. Background Syslog is the standard used for logging information. Syslog enables isolation of the system that generates information and the system that stores the information. Syslog usage is quite common in Network implementations today...

Support for Multiple Versions of MS Office on a Machine with Terminal Services Enabled

Scenario: We have Multiple Versions of Microsoft Office installed on the Master Image or vDisk and looking forward to activate both versions using KMS This scenario is not supported. Please refer Microsoft's KBhttps://support.microsoft.com/en-us/kb/2784668according to which : "We do not support t...

APNs Communication Fails

Device APNS communication fails. The following error is reported: INFO com.sparus.nps.ios.push.ApnsHandler - Not using APNS connection pool WARN com.sparus.nps.ios.push.ApnsHandler - Sending message to APNS failed...

Not All PVS Servers Showing On The Replication Status Window

The PVS farm shows all PVS servers under the Servers node. However, when you click Show Replication Status ofthe vDisk does not show all PVS serverslisted. The other servers have the vDisk files .vhd, .pvp but do not show up in the list...

NetScaler Gateway Stuck at /cgi/login for a User of a Particular Group

After NetScaler Gateway authentication, logon page gets stuck at /cgi/login for a user of a particular group. Users of other groups have no issue...

Deleting a vDisk version does not delete the physical version file

Deleting a vDisk version does not delete the version's physical file...

Error: "This version of Citrix Receiver does not support selected encryption" When Launching XenApp Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace app is the new universal app for all workspace services, that will encompass all...

Streamed VM Setup Wizard Fails to Create VMs When Specifying an ESX Datacenter as the Hypervisor

Streamed VM Setup Wizard fails to create VMs when specifying an ESX datacenter as the hypervisor. The wizard completes but reports 0 of 5 VMs created. A CDF trace during the failure will report an exception in PVSDllHypervisorPlatform - "the resource vim.dvs.DistributedVirtualPort is not...

How do I Customize Unified Gateway Portal?

Use Case Portal is the first interaction point for end users and hence important to have correct representation of an organization. Customize the look and feel, color, logo and labels on the Gateway portal to brand the portal as per organizational standards. Introduction to Portal Customization...

How do I Configure Unified Gateway for Common Enterprise Applications

This article describes how to configure Unified Gateway for common enterprise applications. Use Case To do AAA and single sign-on for common enterprise applications like SharePoint or Exchange at NetScaler Unified Gateway. Unified Gateway is a single point of access for all corporate applications...

Users Unable to Connect After Rebuilding Licensing Server With qfarm Showing Load of 20000

After rebuilding the XenApp licensing server users are unable to connect. XenApp Licensing installed without issueand its services are running. Running qfarm /load on any of the XenApp servers in the farm shows a load of 20000 meaning the servers are unable to acquire a connection license for the...

How to Configure PVS vDisk Update Management Using SCCM

This article explains how to configure PVS vDisk Update Management using SCCM.It is assumed that SCCM is installed and configured. It is highly advised to designate an OU for the PVS auto update client and limit SCCM access to this OU only...

TCP Profiles on NetScaler

TCP configurations for a NetScaler appliance can be specified in an entity called a TCP profile, which is a collection of TCP settings. The TCP profile can then be associated with services or virtual servers that want to use these TCP configurations. Built-in TCP Profiles For convenience of...

Error: "Please check your credentials you may have mistyped them" on XenMobile

XenMobile enterprise migration is completed successfully from 9 to 10.1. Enrollment begins OK, MAM side errors out. Customer initiates enrollment and when Secure Hubagain is connecting to MAM and user is expecting to enter PIN prompt they see the following error: Please check your credentials you...

How do I Load Balance DNS traffic (DNS proxy) on NetScaler?

Domain Name Servers DNS are the Internet's equivalent of a phone book. They maintain a directory of domain names and translate them to Internet Protocol IP addresses. When you request DNS resolution of a domain name, the NetScaler appliance uses the configuredLoad Balancing method to select a DNS...

How Do I Configure Framehawk Support on NetScaler Gateway?

This article describes how to configure Framehawk support on NetScaler Gateway. Use Case With the increase of mobile users adopting tablets and smartphones, it is critical to ensure a rich virtual application and desktop user experience on Wi-Fi and cellular networks where network quality may be...

Screensaver Not Working in XenDesktop

Screensaver not starting on Virtual Desktop - Desktop OS VDA...

Citrix Credential Wallet Service and Citrix Peer Resolution Service do not start

On the Citrix storefront services console, the Citrix Peer Resolution Service and the Citrix Credential Wallet services stay in stopped state, wouldn't start even if we start manually...

FAQ: Connection Leasing in XenApp/XenDesktop 7.6

Q: What is Connection leasing? A: It allows users to connect to recently used published applications or desktops launchedwithin the last 2 weeks or less during a site database failure using a combination of a license lease and cached information on the Delivery Controllers. The Delivery...

Secure Mail Error: "Cannot Safely connect to the server. The server certificate is not trusted."

New Users: When attempting to connect to Secure Mail, new users encounter the following error message: "Cannot safely connect to the server. The server's certificate is not trusted." Already Enrolled Users: Already enrolled users experience the error message: "Access to your company network is no...

Change Password Option Not Working for Users Connecting to StoreFront

Users are able to log into StoreFront 2.5 successfully, but are unable to change passwords. Once a user clicks the change password menu option, they get error:Cannot complete your request. The user is then presented with a logon button. Event logs do not indicate issue. The StoreFront 2.5...

Error: "To Use Desktop Lock Feature, Make Sure Receiver is Installed and is Working Fine With Single Signon" While Installing Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Trying to install and activate Desktop Lock, but cannot get it to install. "To use Desktop Lock...

How to Hide Applications in StoreFront 2.5

This article describes how to configure StoreFront resource filter to hide certain resources by type or keyword...

Stop Error "0x0000005D" or "0x000000C4" Appears When Installing Windows Server 2012 in XenServer 6.x

Stop Error "0x0000005D" or "0x000000C4" appears when starting a Virtual Machine from the Windows Server 2012 ISO, in order to install the system. The error occurs right after loading the setup files, before the actual setup starts...

How to Authenticate Multiple Domains using NetScaler with ICA Proxy and Single Sign-on

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How to Configure Device Certificate on Citrix Gateway for Authentication

Adevice certificateverifies that a user device is allowed to connect to the internal network. NetScaler Gateway supports device certificates that enable you to bind the device identity to a public key. Notes : You must install NetScaler Gateway 10.1, Build 120.1316.e or later or 10.5.e.x or 10.5....

Error: "An error occurred communicating with the server" When Opening PVS Console and Connecting to the Farm

After upgrading Provisioning Services PVS, the following error message appears when launching the PVS Server Console: "An error occurred communicating with the server."...

How to Manually Install and Configure Citrix Receiver for Pass-Through Authentication

Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. This article describes how to install Citrix Receiver for Windows and configure Single Sign-on authentication to XenApp/XenDesktop. After configuring...

Error: "No servers available for disk" When Booting from vDisk

When configuring a vDisk for private mode, any device booting from that vDisk gets the "No servers available for disk" error. For example, when connecting to the Provisioning Services PVS console on the first server, the vDisk is listed as private mode. When the console is connected to PVS consol...

When WSCReconnectMode Value 8 is Set a Windows Logoff and Logon Happens, Existing Sessions Should Reconnect Automatically

When WSCReconnectMode value 8 is set the existing session does not reconnect on logon. The expected behavior is on logon the session will reconnect...

How to Enable Debug Logging for Proxy Events on Citrix Cloud Connector

This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs. Note: If you are experiencing connectivity issues, run the Connectivity Check tooltoverify reachability proxy servers plus other Citri...

Understanding Garbage Collection and Coalesce Process Troubleshooting

Summary In most cases, customers have experienced issues with coalescing snapshots after deleting snapshots. At times we do notsee the reclaimed space once a snapshot is deleted. Even with an SR rescan to manually get the Garbage Collection GC to kick-in does not reclaim space. This article...

Database Connection Issues in XenDesktop and Provisioning Services

When adding a Delivery Controller to a site, the following error appearsin the XenDesktop studio: “The services could not connect to the database. Possible reason for message: The database server may not be allowing remote connections. Ensurethe database server is setup correctly and that the...

Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD

Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...

Error: "HTTP 404 Not Found" When Accessing StoreFront Through NetScaler Gateway

After you enter your credentials on the NetScaler Gateway login page the following error is displayed: HTTP 404 Page Not Found...

Unable to Enroll Device "Profile Installation Error"

"Profile installation error" occurs while enrolling device. IPCU logs show the following error: Desc : A connection to the server could not be established.US Desc: A connection to the server could not be established.Domain : MCHTTPTransactionErrorDomain Code : 23001 Type : MCFatalError Params :...

File System on Control Domain Full on XenServer

There are a variety of errors and symptoms that can be seen when the Control Domain file system becomes full. The errors and symptoms that you see might be different depending on the partition layout of your XenServer host. Possible errors can include the following errors or alerts might appear...