Cloud connector disconnected - event id 514

In a resource location with multiple cloud connectors, some of them show as "disconnected" in Citrix Cloud or the Cloud Dashboard page. Other Connectors do not display the problem. All Cloud Connectors in the same VLAN. Cloud Connector Connectivity Check Utility does not detect any problems with...

Unable to install Citrix FAS - Error ID: XDMI:EA63CDB6

Unable to install Citrix FAS 2209 on Microsoft server 2019 with error message : Error ID: XDMI:EA63CDB6 - Object reference not set to an instance of an object...

Get-BrokerController : Insufficient administrative privilege when ran via Remote POSH SDK

Issue using Get-BrokerController command when using remote POSH SDK with Citrix Cloud. Error : Insufficient administrative privilege...

How to configure Microsoft Edge in an App Layering Environment

App Layering 2409 As of release 2409 of application layering Microsoft Edge is now only updated and managed from the OS layer revisions. You must keep Edge up to date when you are updating versions of Windows in the OS layer. Also, if customers had previously deployed Edge in an application layer...

Enable mitigations for CVE-2018-12207

Depending on your hardware, your Citrix Hypervisor or XenServer installation may be affected by the security issue with the identifierCVE-2018-12207. Citrix provides the following hotfixes to mitigate this issue: XS70E075, XS71ECU2024, XS76E012,XS80E008. For more information, seeCitrix Hypervisor...

FAQ: Licensing for Disaster Recovery Servers

Q: Can existing licenses in the production environment be used for a Disaster Recovery Server? A: Yes, it is possible to use the same server/farm licenses in another server/farm if it is a disaster recovery server/farm. Q: Can both Production and Disaster Recovery servers run simultaneously? A: N...

Troubleshooting common issues with XenServer clustered pools and GFS2 SRs

XenServer uses GFS2 to make thin provisioning available by using block-based storage devices that are accessed through iSCSI software initiator or Hardware HBA. This article provides a guide for troubleshooting common issues when GFS2 SRThin Provisioning is being used in XenServer or Citrix...

Error: "Backup Failure: Could not find required XVA" on NetScaler SDX

After upgrading NetScaler SDX and Netscaler VPX firmware to any newer version you will get daily notifications about backups failing: For Example the Log Message is as below: Local0.Error 10.xx.xx. svmevent: GMT : EVENT BACKUPFAILED : 127.0.0.1:BackupFailure: - Could not find required XVA for...

UDAdmin.exe tool has been enhanced for better reporting and exporting of User Device License usage

Question: How to check license usage in Xendesktop/Xenapp with the enhanced UDAdmin.exe tool for reporting and monitoring? Answer: With License Server 11.14.0.1 Build 23101, some enhancements have been made to the UDAdmin command for better reporting of User Device License usage. The enhancements...

Error: "License server is not connected" in Citrix Director

On the Director site, if you scroll down to check the connectivity of the CitrixLicense server to each of thecontrollers, it shows up as "License server is not connected"...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2026-3055 and CVE-2026-4368

Severity - Critical Description of Problem Vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer below for further details. Affected Versions: The following supported versions of NetScaler ADC and NetScaler Gateway are...

XenServer and Citrix Hypervisor Security Update for CVE-2024-28956

Description of Problem Intel has disclosed a security issue affecting Intel CPUs. This CPU hardware issue may allow privileged code in a guest VM to infer some memory content of another VM that is running on the same CPU core. Although this is not a vulnerability in the XenServer or Citrix...

BlobTierInadequateForContentLength during Machine Catalog Update

The following error is seen while updating a MCS Machine Catalog after resizing the size of the Master VM disk. Exception: StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : FailedToCreateImagePreparationVm TaskStateInformation : Terminated ErrorId :...

CWAL 2411 | "Ctrl+Shift+T", brings up citrix toolbar instead of reopening closed tab

Since we updated our Workspace on Linux Machines from 24.5.0.76 to 24.11.0.85, users are experiencing the following issue: Pressing Ctrl + Shift + T, brings up citrix toolbar on the endpoint instead of reopening closed tab on the windows machine...

Streamlining Microsoft Teams Roaming with Citrix Profile Management: A Guide for Administrators

This guide provides Citrix administrators with a concise and practical approach to configuring Microsoft Teams roaming with Citrix Profile Management UPM. It consolidates key information and best practices to ensure a smooth and efficient implementation. Prerequisites 1. Teams Roaming Enablement:...

Citrix Secure Access Client for Mac Security Bulletin for CVE-2025-1222 and CVE-2025-1223

Description of Problem Vulnerabilities have been discovered in Citrix Secure Access Client for Mac. Refer to below for further details: Affected Versions: The following supported versions of Citrix Secure Access Client for Mac are affected: Citrix Secure Access Client for Mac versions BEFORE...

Hotfix XS82ECU1084 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Hotfix XS82ECU1081 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Citrix Virtual Apps and Desktop - Configuration, Policies and Security.

Introduction This article is a summary of the top support articles related to Citrix Virtual Apps and Desktop product configuration, compatibility and security. It also provides information related to Citrix Policies: Common issues, configuration and troubleshooting. Top Knowledge Content Securit...

How to Find Maximum Size of IP Data Payload that can Traverse WAN Environment Without Fragmentation

Citrix SD-WAN, formerly NetScaler SD-WAN This article describes how to find out the maximum size of IP data payload that can traverse a WAN environment without fragmentation. Background The CloudBridge acceleration parameters are sent through TCP options, which use the space in the IP data payloa...

When upgrading NetScaler getting error -bash: ./installns: /usr/bin/perl: bad interpreter

When upgrading NetScaler getting error ./installns: /usr/bin/perl: bad interpreter: No such file or directory...

How To: Check if HTTP/2 is being used in the NetScaler, and if so by which entities

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Unable to login to Citrix Cloud - Error: "incorrect username, password or token"

Unable to login to Citrix Cloud to access virtualized app. The error message "incorrect username, password or token" is displayed. The process of setting up MFA works perfectly, but once Authenticator App is paired and actual login attempted, it always fails...

Store Creation Fails with "Set-DSNewClusterEnvironment" privilege related errors

The below error occured when the user is creating new stores on the Storefront server: Citrix.DeliveryServices.PowerShell.Command.RunnerInterfaces.Exceptions.PowerShellExecutionException: An error occurred running the command: 'Set-DSNewClusterEnvironment' Not possible to enable all the required...

How to capture a full memory dump from a PVS target running on Azure

This article will cover the steps necessary to prepare an Azure VM running PVS to be able to capture a full memory dump...

How to configure Image portability service to migrate an Image to Azure Cloud?

How to configure Image portability service to migrate an Image to Azure Cloud?...

Cannot input Simplified/Traditional Chinese or Japanese in Windows server 2019/2022 or Windows 10/11

For Windows Server 2019/2022 English OS or Windows 10/11 as VDA, CWA Windows Client uses Microsoft Pinyin IME to input simplified Chinese, Microsoft Bopomofo IME to input traditional Chinese, or Microsoft Japanese IME to input Japanese, keyboard sync mode is configured as "Sync only once" in...

ADC 13.0 - Error : Please log on. The server met an error. Please try again or contact your administrator

Error after login to Citrix Gateway: "Please log on The server met an error. Please try again or contact your administrator" Logging in works fine internally through StoreFront server, but fails when trying to log on through Citrix Gateway. The session policy was noted to be looking for a referer...

Error: "32 authentication policies are already bound" While Binding Authentication Policy

When multiple policies two-factor are used for one virtual server with the total number of policies exceeding 32, there will be error message popping up "32 authentication policies are already bound"...

Windows 10 & 11 Compatibility with Citrix Virtual Desktops (XenDesktop)

With the release of the Windows 10 & 11 Operating Systems, Microsoft introduced a new way to build, deploy, and service Windows:Windows as a service. New features are packaged into Feature Updates. Bug fixes and security fixes are packaged into Quality/Feature Updates. These updates can be deploy...

Citrix Receiver on the Internal Network fails to connect to a Store when Remote Access enabled

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Under certain circumstances, while trying to access from a client in the internal network to a...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2025-6543

Severity - Critical Description of Problem A vulnerability has been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer below for further details. Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway are affecte...

NetScaler-13.1-Warning "is_whitelisted_request - Dropping invalid http request" in ns.log

You may see warning message like below in ns.log and would like to know why this log exists. Aug 12 16:50:25 X.X.X.X 08/12/2024:07:50:25 GMT XXX 0-PPE-2 : default SSLVPN Message 918225 0 :"iswhitelistedrequest - Dropping invalid http request:|/v1|"...

DaaS - Change master image it fails with "ProvisioningTaskError"

Unable to update DaaS Machine Catalog - Access Machine Catalog "Change master image" it fails with "ProvisioningTaskError" ErrorMessage - HandleExplicitStorage Failed Error retrieving item from path ""...

[NetScaler-Responder] Responder policy lead to Client "ERR_TOO_MANY_REDIRECTS"

You may want to redirect clients to a backend server's error page if a specific condition is met. The error page is hosted by the same vServer's backend service. You may configure the responder policy like below: add responder action RespErrorPageAct redirect ""/path/to/errorpage.html""...

2402 LTSR target device stuck initializing while checking the status of Hybrid joined machines

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Enabling Core Dump Collection with ABRT on RHEL/CentOS

This KB outlines the steps to enable core dump collection for Linux VDA modulesctxgfx etc using the ABRT Automatic Bug Reporting Tool framework on RHEL/CentOS systems...

Citrix Daas - CVAD - How to Migrate vCenter 7.x to 8.x Without Losing Citrix Configurations

This article provides a step-by-step guide on how to migrate vCenter 7.x to a new vCenter 8.x environment without losing Citrix configurations, ensuring a seamless transition and minimizing downtime, while maintaining the integrity of existing virtual infrastructure and Citrix settings...

FAS - Upgrade of FAS server failed with error "Unable to complete the installation"

1 Attempting to upgrade FAS server component fails with below error- 2 Reinstallation attempt fails with the same error. 3 Event viewer shows below error : Log Name: Application Source: MsiInstaller Event ID: 11722 Task Category: None Level: Error Description: Product: Citrix Federated...

Director is not showing correct number of active sessions

Director is not showing correct number of active sessions. Number of active session in Studio console does not match with Director - Filters -Sessions option...

Licensed uberAgent still shows Evaluation Version splash screen at login

An operating system with uberAgent installed continues to show a splash screen during user login, stating the agent is running an Evaluation Version. The uberAgent.log file shows messages similar to the following: 2024-12-06 13:50:25.560 +0100,INFO ,WORKGROUP,SRV2016$,6372,LicenseCheck,Starting...

Netscaler sends Syslog messages for SSL Handshake with ””

Syslog messages sent from the NetScaler to the external Syslog Server includes unexpected occurrence of "\n" Interestingly, a pattern is seen where ”\n” is seen periodically after every 6 messagesor similar Need to know if this a normal behavior or it's an issue...

ShareFile Support changes on Citrix Endpoint Management (CEM) Integration

Important Notice: Impact of ShareFile Support changes on Citrix Endpoint Management CEM Integration Citrix Endpoint Management CEM offers robust integration with ShareFile, enhancing secure file sharing and collaboration. However, it's crucial to understand that the continued functionality of the...

| Citrix Workspace App 24.x SSON fails and ssonsvr.exe not running on client

SSON fails with CWA 2402 and 2405.10 The logon to a session stops at the "other user" screen . It is also noticed that the ssonsvr.exe process is not running on the client...

waf signature false positive

Enabled the WAF signature 82. Firefox user will trigger signature rule 998998 CVE-2022-21907 and blocked the access by WAF...

How to Configure SQL Instances in XenMobile Server with custom port

This article provides information on how to install XenMobile Server XMS 10 to be configured on a SQL Instance with the custom port. Prerequisites Knowledge of SQL service accountcredentials with the appropriate role. Knowledge of SQL Server FQDN or IP. Knowledge of custom port for the SQL instan...

Purpose of CMSTART command

This article provides information about the command CMSTART. Purpose of CMSTART command Cmstart.exe is a process that runs when you log on to the XenApp server. It is called by winlogon. It is associated with Wfshell.exe, CltMgr.exe, and Icast.exe files. The cmstart is controlled by the following...

SQLLocalDB event ID 512

The Delivery Controller event logs show numerous error Event ID: 512 Source: SQLLocalDB 14.0 The "DataDirectory" registry value is missing in the LocalDB instance registry key: 44A9EE4E-9BD8-4715-AD84-84FC18033127 The "DataDirectory" registry value is missing in the LocalDB instance registry key:...

Citrix Default Domain Services not running after rebooting StoreFront server

After rebooting StoreFront server, "Citrix Default Domain Services" service is going into Stopped state...

After upgrade to VDA 2308, users getting message "You'll need a new app to open this ctxgeoloc link"

After upgrading to VDA 2308, when a user logs on, they receive a windows message stating: "You'll need a new app to open this ctxgeoloc link"...