"An Account is not Configured" Displayed On Startup when AllowAddStore is set to N in Registry

Citrix Workspace app for Windows is being configured via command line arguments and then launched programmatically The following error is displayed: An Account is not Configured. Please contact your administrator...

Teams 2.x missing from start menu on Server 2022/W11 Multi-session when installed in an App Layer

When deploying Teams 2.x in an App Layer on Server 2022/W11 Multi-session, Teams would not show up in the start menu...

Spinning wheel during store access for German users, after Storefront upgrade from 2402 to 2402 CU1

Issue: After upgrading Storefront from 2402 to 2402 CU1, German language users may experience a spinning wheel during store access. This does not apply when upgrading from earlier versions of StoreFront, such as from 2203 to 2402 CU1. Symptoms or Error: The developer tool shows Http 404 error for...

All Hosts missing from PVS Desktop Wizard

When trying to create a catalog using the PVS Desktop Wizard, the host list may be empty even though the Delivery Controller you are connecting had Hosts configured. You may also not see the option to add hosts in the PVS console...

BITS performance counters not working after publishing App Layering image to PVS

When you published an image from App Layering to PVS, Target Devices may not show BITS performance counters...

Microsoft Security Update Validation Report October 2024

Microsoft’s October 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

How To: Nitro API Authentication for RADIUS Access-Challenge Response

When NITRO API is used to manage or get information from a NetScaler, a session must be authenticated first. Depending on the authentication factors configured for NetScaler Management, different NITRO API resources should be used. If one of the authentication factors used, responds with a...

Get-MonitorConfiguration returns an error after DDC/Site upgrade

When admin invokes a cmdlet: Get-MonitorConfiguration, the error is displayed: A database operation failed and could not be recovered : Reason ? CDF Control trace captured on the DDC shows the error: Monitor System Setting 'DisableGoogleAnalytics' exists in the database was loaded but not found i...

LVDA get unregistered randomly after reboot

The customer said their LVDA get unregistered randomly after reboot...

Citrix Virtual Apps and Desktops: Session Launch Issues

Introduction This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops. Overview of the Issue The process of session launch in Citrix Virtual Apps and Desktops is depende...

Published applications open through IE instead of Google Chrome

No local app access or URL redirection has been set up on the site. A published application that uses a browser for launching is being accessed through a server Virtual Delivery Agent VDA...

FAS - The RA certificate expiry notification is not displayed in the Cloud console

When the FAS Registration AuthorityRA certificate expires, the RA certificate expiry notification is not displayed in the Citrix Cloud management console...

Citrix Workspace app for Mac Security Bulletin for CVE-2024-7549

Description of Problem A vulnerability has been discovered in Citrix Workspace app for Mac, which, if exploited, may result in a session hijack of a user who is authenticated on cloud stores. Affected Versions: The following supported versions of Citrix Workspace app for Mac are affected by the...

PVS targets running on Nutanix have a BSOD after boot

The customer created two different vdisks from two different master target devices on Nutanix. Both master target devices appeared to have identical hardware configuration in Nutanix management console. One vdisk failed to boot against PVS targets created via CVAD Setup Wizard, while the other...

Hotfix XS82ECU1074 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...

App Layering - Changes to Scheduled Tasks do not show up on the layered image

Making changes to an existing scheduled task will not be reflected on the published image. Adding a version to the layer shows the old values and not the changes...

Migration of Android Devices registered via GCM to FCM

There is no automatic update from Azure Notification Hub or Google Push Notification Service to migrate Android clients from the FCM legacy protocol to the latest FCMv1 protocol. As a result, affected users will need to manually re-register their devices with NetScaler Gateway. Please refer to th...

Increase the size of the App Layering boot disk for packaging

When you create/edit layers in App Layering, a packaging machine is created. If you have caching enabled, then a boot disk is created as well as copies of the OS layer and any relevant App Layer. When the packing machine is booted, some system data such as the pagefile is stored on that boot disk...

Notice of Change - Intelligent Traffic Management (ITM) and Network Experience Monitoring (NEM)

Information Citrix Systems, Inc. announces a Notice of Status Change for the End of Life EOL date of Citrix Intelligent Traffic Management ITM and Network Experience Monitoring NEM. The table below explains the Citrix ITM and NEM life cycle management milestones as well as important information...

Session Launch Failure Issue when Anti Keylogging is enabled [Windows 11 24H2 Update]

On Windows endpoints with the most recent Windows 11 24H2 update, session launches may encounter failures when the anti-keylogging feature App Protection is enabled. This issue is attributed to the changes in Windows system APIs leveraged by App Protection features...

How to convert MCS provisioned VM’s identity disks to streaming optimized disks.

Description: Support for VMware vSAN8 was incorporated into all current releases of Citrix Virtual Apps and Desktops as detailed in thisblog. With this support, Machine Creation Services MCS creates VMDK files with a stream-optimized format for all VMs. As the blog mentioned, there might be...

unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy

unable to hide Published desktop for specific client device/domain groups via BrokerAccessPolicy Limit visibility in a delivery group for specific user/client...

PVS 2407 BIOS target devices crash on PVS reconnect

PVS 2407 BIOS based Target Devices crash on PVS reconnect. Customers would typically encounter a requirement for a PVS reconnect when performing load balancing operations, for example when patching and rebooting PVS servers. PVS reconnect would also occur during normal operation if sufficient PVS...

Citrix Cloud with Okta SAML IDP initiated login doesn't work

Citrix Cloud SAML initiated login doesn't work following error is thrown "Unable to Process Your Request" Everything is successful if we use SP initiated log in...

FIDO2 redirection in Chrome and Edge doesn't work

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/secure/fido2.htmllocal-authorization-and-virtual-authentication-using-fido2-and-webauthn was followed. However devices which use Fido2 such as fingerprint readers and YubiKey devices are not detected in the browser,...

CVAD 2402 - Unable to launch the desktop intermittently

Desktop launches and then disappears. Once the machine is rebooted sometimes it works and sometimes it does not work even after reboot. Problem started after upgrading from VDA 2209/2311 to VDA 2402...

CSP Tenant Cloud Account Creation Change

...

How to limit NetScaler Management access

With this document you may limit the NetScaler Management access to certain IP address/es...

Browser content redirection is supported for Citrix Workspace app 2402 LTSR now

Browser content redirection is supported for Citrix Workspace appCWA 2402 LTSR...

XenServer and Citrix Hypervisor Security Update for CVE-2024-45817

XenServer and Citrix Hypervisor Security Update Description of Problem An issue has been identified that affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and allow a malicious administrator of a guest VM to cause the host to crash or become unresponsive. This issue has the following...

Hotfix XS82ECU1075 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...

Assign CSP licenses from MT Pool to linked Single DaaS tenant

CSP with Multi-Tenant Daas would like to re-assign some licenses to one of their Sub tenants. In this case, the sub-tenant has Single Tenant licenses which have entered Grace Period...

Hotfix XS82ECU1077 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691646 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...

Server 2012R2 with VDA 1912 CU9 "Citrix Group Policy Engine" crashes every 30 minutes

Server 2012R2 with VDA 1912 CU9 "Citrix Group Policy Engine" crashes every 30 minutes This only occurred after upgrading 2012R2 VDAs from 1912 CU8 to 1912 CU9. The issue occurs randomly without a known trigger, with the Event ID: 7034 being logged within the System event logs stating - "The Citri...

Citrix PVS rebalancing leaves target devices unresponsive with CheckPoint agent installed

Rebalancing PVS targets devices ends up with the target devices in an unresponsive frozen state. The only method to recover target devices is to force restart the target devices on the hypervisor. Customer validated all PVS servers are configured as PVS login servers. Target devices fail to...

Driver Disk for Intel i40e 2.25.11 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- i40e| Ethernet/NIC| 2.25.11 Issues resolved in this...

Citrix Director - Troubleshoot Monitor data source errors

Director reports Monitor data source errors...

Geolocation redirection not working

The Citrix Optimizer's default OS templates disable the "Geolocation Service" on Citrix VDAs, which causes the geolocation redirection to fail...

Could not open websocket connection please try by login again /nsconfig/sshd_config.

After Upgrade to 13.1 53.17, the customer is not able to do several actions in the Netscaler, including generate the support bundle from the GUI or connect to the CLI through the GUI, error: Could not open websocket connection. Please try by login again...

XenMobile server fix for CVE-2023-48795,CVE-2023-51384, and CVE-2023-51385

...

Open Applications on Published Desktops are Moved to the Main Screen After Reconnecting.

Users connect to VDA from an endpoint with multiple monitors Applications are arranged by the end user so some apps are visible only on the secondary monitor The user disconnects from the session either manually or due to a disconnect on Lock policy The user reconnects to the session from the sam...

| Citrix Workspace App 24.x SSON fails and ssonsvr.exe not running on client

SSON fails with CWA 2402 and 2405.10 The logon to a session stops at the "other user" screen . It is also noticed that the ssonsvr.exe process is not running on the client...

User Profile hangs when using CVAD 2203 CU5

Upgrading to CVAD 2203 CU5 found an issue with hanging on loading the user profile. It eventually times out and the session is disconnected/hung...

Connector new installs fail due to installer is unable to verify the certificate chain

The new installation of Citrix Cloud Connector will result in the following error: "Unable to validate certificate chain while installing connector"...

Microsoft Security Update Validation Report September 2024

Microsoft’s September 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing...

The '?/' key on a Portuguese (Brazil) ABNT2 keyboard does not function in Linux sessions

When launching a Citrix session from an endpoint using Windows and a ABNT2 - Portuguese Brazil keyboard layout, the Windows keyboard key '?/' does not function inside a Linux VDA published desktop or application session...

Your corporate Citrix environment is currently unsupported alert shown even no expired license files

The alert "Citrix Virtual Apps and Desktops Warning: Your corporate Citrix environment is currently unsupported. Please contact your IT department to resolve." is shown when starting the session. No expired license file is stored on the license server...

App Layering - Support for VHDX format for User layers

This article describes the supported format VHD or VHDX for User layers...

NetScaler - How to Integrate NetScaler and Exchange Server when Content Switch is Involved.

How to Integrate NetScaler and Exchange Server when Content Switch is Involved...

Hotfix XS82ECU1076 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Information About this Hotfix Prerequisite| XS82ECU1040 ---|--- Post-update tasks| Restart...