uberAgent service stops after a few seconds

Windows' Services console shows that uberAgent service is not running. When manually started, the service starts and stops after a few seconds. uberAgent log file located in C:\Windows\Temp default location shows the issue with network driver startup. Example: 2025-03-01 17:28:33.013 +0200,INFO...

Citrix - CSP Monthly Consumption licenses EOL

On 01-Mar-2025, Citrix Service Providers running License Server v11.17.2 build 51000 with a combination of certain types of licenses were unable to launch end user sessions. The impacted licenses were associated with a discontinued licensing offering. There were some cases where partners on the n...

Citrix Provisioning - Unable to add a new server to the Farm

Configuration Wizard shows warnings when admin tries to add a new PVS Server to the Farm. Error displayed: Errors have occured during the configuration process ConfigurationWizard.log located in C:\ProgramData\Citrix\Provisioning Services on the PVS Server shows the errors:...

Citrix Infrastructure Monitoring- issue with adding new PVS/SF servers for monitoring from Cloud UI

When Admin tries to add/register new PVS or Storefront Servers for monitoring, the eror message appears:Incorrect token. Ensure you copy and paste the token correctly. The token is valid. Network trace shows 500 response code when the request is send to...

On iPad Pro, text becomes blurry when using custom resolution.

On iPad Pro, text becomes blurry when using custom resolution...

CVAD: How to install Citrix Profile Management WMI Plug-in on the VDA

This article lists the steps to install the Citrix Profile Management WMI Plug-in on the VDA...

Driver Disk for Qlogic qla2xxx 10.02.13.00_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...

Citrix Profile Management fails to load When User Personalization Layer is enabled

When User Personalization Layer UPL is enabled, Citrix Profile Management CPM profile is is not loaded. If UPL is not enabled, CPM profile does load...

Licensing - We encounter the error "Citrix license server unavailable" in Citrix Studio.

After successfully upgrading the Citrix licensing server to version 11.17.2 build 51000, we encounter the error "Citrix license server unavailable" in Citrix Studio. The error in Licensing Manager "The License Activation Service entitlement could not be retrieved, Check your connection to License...

Streamlining Microsoft Teams Roaming with Citrix Profile Management: A Guide for Administrators

This guide provides Citrix administrators with a concise and practical approach to configuring Microsoft Teams roaming with Citrix Profile Management UPM. It consolidates key information and best practices to ensure a smooth and efficient implementation. Prerequisites 1. Teams Roaming Enablement:...

Netscaler VPX : NTP_Sync Failing even after ntp process restart

Netscaler VPX is configured with NTP sync to pool.ntp.org or any NTP server, but the NTP sync does not work even after disabling and enabling NTP sync and also restarting the NTP process...

Citrix Secure Access Client for Mac Security Bulletin for CVE-2025-1222 and CVE-2025-1223

Description of Problem Vulnerabilities have been discovered in Citrix Secure Access Client for Mac. Refer to below for further details: Affected Versions: The following supported versions of Citrix Secure Access Client for Mac are affected: Citrix Secure Access Client for Mac versions BEFORE...

NetScaler Console and NetScaler Agent Security Bulletin for CVE-2024-12284

Description of Problem A vulnerability has been discovered in NetScaler Console formerly NetScaler ADM and NetScaler Agent. Refer to below for further details: Affected Versions The following supported versions of NetScaler Console and NetScaler Agent are affected: NetScaler Console 14.1 BEFORE...

Microsoft Security Update Validation Report February 2025

Microsoft’s February 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Hotfix XS82ECU1084 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Hotfix XS82ECU1082 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

ShareFile Support changes on Citrix Endpoint Management (CEM) Integration

Important Notice: Impact of ShareFile Support changes on Citrix Endpoint Management CEM Integration Citrix Endpoint Management CEM offers robust integration with ShareFile, enhancing secure file sharing and collaboration. However, it's crucial to understand that the continued functionality of the...

Driver Disk for Intel ice 1.15.5 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- ice| Ethernet/NIC| 1.15.5 Issues resolved in this drive...

Citrix Workspace App for Windows - Blank window and no authentication prompt

Citrix Workspace App for Windows SelfService does not display authentication prompt. It stays with a blank screen. End user can browse the store URL, login and launch apps/desktops successfully...

VDA launch failure via Workspace and browser with error "VDA refused connection"

While launching the applications after successful gateway authentication from the browser and Citrix workspace app. users get error "Gateway authentication failed because VDA refused connection "...

Connecting To Cloud Via a PVS Wizard Results In Grey Screen During Authentication

When attempting to authenticate to the Cloud SDK, you see a grey screen but no option to logon...

Daas unable to create host connection with error: "URL invalid"

Unable to create a host connection to AWS EC2 and on-premises hypervisors XenServer, VMWare, etc. with invalid URL or authentication failure when a proxy has been configured for the Network Service account...

Cloud - DaaS - Need to delete hosting connection

Unable to delete a hosting connection...

BSOD, "BAD SYSTEM CONFIG INFO", When Creating a New Layer

When trying to create a new Windows 11 platform layer a BSOD loop occurs during the first boot of the packaging machine. Offload Composting was enabled. The below screens are seen...

PVS Citrix Virtual Desktops Setup Wizard fails to create every other machine

When using PVS Citrix Virtual Desktops Setup Wizard, it creates machines however every other machine fails to be created. This typically means either all even numbers machines or odd numbers machines fails to be created depending on what number you start with...

Win11 24H2/WS2025 machines not getting registered from Provisioning Catalog created in Citrix Studio

Win 11 24H2 VDAssingle session/Windows Server 2025 machines are not getting registered when machines created via Provisioning Catalog from Citrix Studio/Powershell commands LCM-16630 Applicable Products Virtual Apps and Desktops 7 2411...

Hotfix XS82ECU1081 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 10

Package name: xms10.15.0.11009.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and...

Configuring USB Device Auto redirection on newer Citrix workspace App for Windows

USB Device Auto redirection configuration on newer Citrix workspace App for Windows...

VDA Showing Unregistered in Studio due to error "Test call from Cloud Connector to VDA failed."

VDAs are showing as unregistered in the Studio Console, VDA event log show below error: Test call from Cloud Connector to VDA failed...

Prepare for Citrix Hypervisor 8.2 Cumulative Update 1 End of Life

Citrix Hypervisor 8.2 Cumulative Update 1becomes End of Life onJune 25, 2025. Plan to upgrade to XenServer 8.4 before this date. For more information about XenServer 8.4, see What's New. Key changes in XenServer 8.4 Licensing Only XenServer Premium Edition socket licenses are supported with...

Microsoft Security Update Validation Report January 2025

Microsoft’s January 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Microsoft’s January security update fails/reverts on a machine with 2411 Session Recording Agent

Microsoft’s January security update installation fails/reverts on a machine having 2411 Session Recording Agent TPV-6160...

EPA Client Removed When Workspace App is Upgraded from 2402 to 2402 CU1

Endpoints have Workspace app 2402 installed along with EPA Client Endpoints have been upgraded to Workspace app 2402 CU1 After upgrade, the EPA client has been removed...

Lower than expected performance with AMD CPUs and DOD

Lower than expected performance when using AMD CPUs on the VDA and Citrix Display Only Driver DOD which could result in perceived lag. The lag might be more noticeable with multiple monitors and is only observed with AMD CPUs. These symptoms might be observed with CVAD versions prior to 2212 or...

Hotfix XS82ECU1080 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Hotfix XS82ECU1079 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Citrix Printing - Printer properties local settings is grayed out

Printer properties local settings grayed out after Citrix VDA server upgraded to Windows 2019 and Citrix upgraded to 2402...

FAS - Users from 2-way trusted domain getting "incorrect username or password" on VDA login

Users from primary domain are able to be authenticated without issue. Users from Domain B, which is in a different forest and is trusted via 2-way trust, can authenticate with the storefront without issue. However, when launching a resource the CWA eventually loads a small window indicating the t...

DaaS: 2411 VDAs are not registering with the Cloud Connectors

When users are trying to launch the published resource getting an error - "No work Station Available", as the VDA is in unregistered state...

Citrix Cloud Azure Questions on MCS Disk Network Access

Security alerts are receiving for VM disks on our Citrix Cloud Azure environment and is raising Security concerns. Currently, all our VDIs have two disks, an Identity and Data disk. These disks are created with the default Azure setting of “Enable public access from all networks”. We are...

Application launch is stuck at the stage "Please wait for the Local Session Manager"

Application launch is stuck at the stage "Please wait for the Local Session Manager". Launch is initiated using FAS enabled storefront URL. No error message displayed to user. No credential prompt. The launch works fine when using storefront URL without FAS...

Start menu may stop responding if December 2024 or newer security updates installed on Windows 11

Start menu within a Windows 11 VDI session may not respond for some users after installing Microsoft's December 2024 or newer security updates TPV-6122 Solution This issue is fixed in the Citrix Virtual Apps and Desktops 7 2503 and newer versions. If users are using LTSR or older versions of Citr...

Unable to save default application on UPM on Windows Desktop OS VDAs after February MS updates

After Microsoft Windows Updates on February 2024, Desktop OS VDAs using Citrix Profile Manager UPM profiles are unable to save default applications As part of the February 2024 updates KB5034763 for Windows 10 and KB5034765 for Windows 11, Microsoft introduced a new driver called the "User Choice...

CWA for Windows (2409) crashes or no sound when playing audio with Adaptive Audio disabled

When Adaptive Audio is disabled, the following errors may be encountered. CWA Windows session will suddenly crash when playing audio CWA Window session will not have any audio playback sound...

After upgrading from 1912 to 2402, unable to view license usage in Studio

After upgrading Delivery controllers from 1912 to 2402, unable to view license usage in Studio. Studio show error : An error has occurred with the Citrix License Server. Check the license server to make sure it is running, then try again...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 4

Package name: xms10.16.0.10427.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10318.bin, xms10.16.0.10205.bin, xms10.16.0.10108.bin Date: December 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends...

Upcoming changes for Citrix DaaS to remote hypervisor communication

Citrix DaaS service is migrating the communication channel used to access some Hypervisors. This migration will result in a more stable and higher performing connection. This transition will be performed on a rolling basis starting in Q1 2025...

Topaz Signature Pad as COM Port Device Disappears after Logoff

Topaz Signature will disappear after users log off on a kiosk workstation. The environment contained: Citrix Virtual Apps and Desktops version 2203 CUx Desktop of Server VDA, any supported OS Citrix Workspace App 2402 CUx Windows 10/Windows 11...

Subnet mask missing in Windows once PVS target is booted via BDM

When booting a PVS target using a BDM with static IP and having DHCP enabled in the vdisk, Windows may be missing its subnet mask...