CWAL 2311 | Failed to register YUBI key on VDA desktop

Failed to register Yubi Key in workspace app for Linux.http://webauthn.io/webauthn.io registration works and onlyhttps://webauthn.me/debuggerwebauthn.me site registration fail...

Citrix CVAD/DaaS - License server is unavailable in Studio following upgrade to build 51000

The below message appears after upgrading the License server build to 51000...

ADC-13.1-Error "Custom header name is too long" with rewrite action DELETE_HTTP_HEADER in Netscaler

When you want to delete HTTP header "X-Permitted-Cross-Domain-Policies" with rewrite action DELETEHTTPHEADER, Netscaler prompts this error "Custom header name is too long"...

How to troubleshoot the connection between SD-WAN Orchestrator and an SD-WAN appliance?

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Resetting SDX Xenserver password if Xenserver is 7.1 and above with xe-serial option

If we have to reset SDX Xenserver password and if we do not have LOM access. we use the Xe-Serial option as mentioned below...

"Cannot Complete your request" during enumeration for DUO OAuth in 2 factor setup

Getting " Cannot complete your request" after duo push is successfully sent. In the url tab, we could see the client connection being pointed to storefront successfully...

Citrix License Server - Error "The License Activation Service entitlement could not be retrieved"

After upgrading the License Server to the latest version License Server 11.17.2.0, Build 51000, the following warning message is observed: "The License Activation Service entitlement could not be retrieved. Check your connection to License Activation Service and restart the web services used for...

How to Migrate Session Recording Storage While Keeping Old Recordings

The customer is planning a cutover of Session Recording storage. They would like to add the new storage location for any new session recordings, while maintaining the older storage location for older recordings as these are kept for a required retention period...

Black area's when launching Horizon app on VDA 2402 CU1

After upgrading our VDA to 2402 cu1 we are presented with black artifacts on launch of Horizon app...

Enhanced SSO session may experience problem accessing network shares or group policy updates

You have configured configured Enhanced SSO for Citrix workspace app and you are either on Windows 10 or Windows 11 endpoints. When you launch a desktop session and try to access the domain shares you may encounter the below prompt for credentials - You can also repoduce this issue by accessing t...

Enabling EDT Lost Tolerant Mode using Linux as client.

How to enable EDT Lost Tolerant Mode in the latest VDAs versions when using Linux as client, all requirements needed...

Microsoft Edge browser closes unexpectedly inside Published Desktop when using FIDO2 Authentication

FIDO2 Redirection is enabled to authenticate web application inside Published Desktop. MSedge browser closes unexpectedly at the web application authentication page, no error message on the desktop nor in the Windows event log. This issue only occurs with MSedge. No issue with Chrome or Firefox...

Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error

Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...

Canvas Display - Use multiple monitors as a single monitor for App launch

Map multiple monitors attached to the Endpoint as a single display to stretch the Application window across all the monitors...

Citrix Virtual Apps and Desktops - 3DExperience application crashes randomly inside ICA Session

Users might see that the 3DExperience.exe application from Dassault Systems crash randomly inside the ICA Session. The problem started after a major network outage...

Published Desktop Randomly Disconnects with Event ID 1 - ICA Client (Vanadium)

Users running on thin clients using the maximum supported monitors for the device, each at at the maximum supported resolution, may be disconnect from the Published Desktop at random.At the time of the disconnect the endpoint device event log records: Event ID 1 from source ICA Client Vanadium wi...

Citrix Cloud VDIs hosted in Azure by Citrix Cloud shut down constantly with user sessions

When creating VDIs from a Master image that are rolled out with MCS into a Azure subscription - Users machines are constantly shutting down - Even when users are logged onto the machines, they consistently get shutdown after several minutes it can vary between 3-5 | 25-30 -The user will see a...

ADM - CPU utilization is increasing and Debug is enabled

High Load on the CPU at Random time, collect the bundle and shared...

Citrix DaaS - Hosting Connection "Username and Password Not Recognized" Error

When attempting to establish or test a hosting connection within your virtualization environment, the system reports an authentication failure with the following error message: "The username and password combination supplied for this connection was not recognized." This error indicates that the...

Command-line upgrade to CVAD 2203+ fails if Delivery Controller can't connect to the license server

Command-line upgrades to CVAD version 2203 or later will fail if the Delivery Controller cannot connect to the license server. Following error is seen in the installation failure log. The product version you are upgrading to requires an upgraded version of the Citrix License Server.parsing:...

Unable to view cluster in SCVMM hosting connection

Not able to see cluster in SCVMM hosting connection Error: - An unexpected error occurred. Contact Citrix Technical Support...

CVAD - Published app in windowed mode disappears offscreen when minimized

After launching non-seamless app, if the app gets minimized, the user unable to restore it back. The non-seamless app minimizes and disappears and cannot be retrieved unless the user invokes the task switcher with hotkey combinations. The issue also occurs when using RDP initial app testing...

FAS - Upgrade of FAS server failed with error "Unable to complete the installation"

1 Attempting to upgrade FAS server component fails with below error- 2 Reinstallation attempt fails with the same error. 3 Event viewer shows below error : Log Name: Application Source: MsiInstaller Event ID: 11722 Task Category: None Level: Error Description: Product: Citrix Federated...

Citrix DaaS - Unable to reconnect to a disconnected session

Users attempting to reconnect to their previously disconnected ICA sessions while accessing Citrix Virtual Apps and Desktops CVAD via Citrix Workspace App CWA are unable to do so. The reconnection process fails, potentially leaving users with a frozen or unresponsive application or desktop sessio...

NetScaler-13.1- Missing Web App Firewall Logs in NetScaler

Missing Web App Firewall Logs in NetScaler...

Unable to upload the master image on MCS machine catalog in GCP

Error when updating the catalog Action Name: MCUpdateMachineCatalog Exception: StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : UnknownError TaskStateInformation : Terminated ErrorId : ManagedMachineGeneralException Operation : PreparingMasterImage ErrorMessage : Err...

Printers intermittently shows Access denied, Unable to connect

Customer has moved from 7.15 to DAAS with WEM on cloud, Since then they are facing issues with printers intermittently 2. Issue is occurring with all the users Admins and non Admins 3. Issue got auto resolved post 15-20 minutes and sometimes users need to close the application and they able to...

Citrix DaaS Studio: Resolving VM List Delay Due to Cloud Connector Timeout

Administrators may encounter a delay when retrieving the list of machines from Citrix Cloud in a particular resource location. This issue is often observed under the following circumstances: The Cloud Connector is unavailable or unresponsive. The connector is undergoing maintenance or is being...

Citrix UPM - How to troubleshoot instances where the Citrix UPM Service stops unexpectedly

Prevent Citrix Profile Management from unexpectedly stopping, thereby ensuring a consistent and reliable user experience within the virtualized environment...

Citrix Virtual Apps and Desktops: Issues with Monitor Service after upgrade to 2402 CU2

Environment has been upgraded to 2402 CU2 version. When admin invokes a cmdlet: Get-MonitorConfiguration, the error is displayed: A database operation failed and could not be recovered : Reason ? Not all Delivery Controllers are affected and cmdlet returns actual configuration on some of the...

SecureMail WorxMail for iOS unable to sync with Exchange

We are currently experiencing an issue affecting access to Secure Mail on iOS devices. Users are getting an error from SecureMail "Access to your company network is not currently available" SecureMail logs ======================== " 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR...

NetScaler 13.1 53.24: iOS "Network Timed Out" with Outlook/Teams Authentication

Users encounter a "Network Timed Out" error on their iOS devices when attempting to authenticate specifically with the following applications: Microsoft Outlook iOS Microsoft Teams iOS This authentication failure is isolated to iOS devices; users on Android, Windows, or macOS versions of the same...

On Prem || FAS 2402 LTSR || FAS with intune certificate

Impacts and limitations of FAS with Intune certificate...

Citrix DaaS: Autoscale fails to turn ON the Virtual Machines

You may see AutoScale failing to turn ON the Virtual Machines at the scheduled time in AWS...

Daas II Cloud II Unable to launch One Drive automatically within VDI using SSO

One Drive is not auto launching within VDI using Single Sign On...

DaaS - VDI - Rename cluster VMware

Impact of Renaming VMware Cluster in a DaaS/VDI Environment...

Netscaler-14.1- How NetScaler handles expect:100 continue header

When NetScaler gets an HTTP request that includes the Expect: 100-Continue header, it sends a 100 Continue response back to the client. This step is important because NetScaler’s Application Firewall needs to review the full request—including the body—before passing it on to the backend server...

Unable to create a new machine catalog using SCVMM

Unable to create new machine catalog with the Microsoft System Center Virtual Machine Manager. This error is seen StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : FailedToCreateImagePreparationVm TaskStateInformation : Terminated ErrorId :...

NetScaler: Troubleshooting SSO Failures Over VPN Mode

SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can...

CWA smartcard logon error 'Can’t read smart card' on client with SIM card

There is a client with 2 smart cards . A physical smart card and an integrated eSIM . When CWA Windows tries to autenticate with smartcard the user gets an error that says "Can't read smart card. Please contact your IT administrator" . If we remove the SIM card from the client , the authenticatio...

Latency using any Cloud application with 49" Inch Monitor ( using 5K resolution [5120*1440] )

After switching from On-Prem 1912 CU6 to Cloud 2203 CU3 - There is sluggish performance using a higher resolution monitors & increased in number of Monitors - Problem appears on 6 monitors with a resolution of 19201200 - Problemappears on 1x monitor with 49" curved monitor with a resolution of...

: Double or Triple licenses are getting assigned to the same user

Multiple licenses are assigned to the the same user in the DAAS console...

Enable Azure AD Joined Device Management Functional Limitations

After configuring "Enable Azure AD Joined Device Management" stale machine objects are not automatically removed from AAD. - Made a custom aad role with the following permissions: microsoft.directory/devices/standard/read microsoft.directory/devices/delete - Assigned this role to the spn we use...

Citrix Virtual Apps and Desktops - Unable to EDIT Published DualAdmin APP-V application in WebStudio

Admin cannot edit some of the published applications. Affected applications: Dual Admin APP-V Applications Error displayed: More details: Action Name: APPApplicationPropertiesException: StudioErrorId : UnknownError Error Source : CitrixAppVService Sdk Error Message : Cannot process command becaus...

Citrix Cloud Intermittent loss of connectivity to On-Prem AD

When attempting to run MCS Process - Ran into issues contacting the On-Prem Active Directory Citrix.CloudServices.ADAgent EventID 10102 Errors: Message=Unable to connect to the forest associated with domain "DOMAINNAME.local"...

HTML Element / Text not appearing correctly on Auth Window using Citrix Workspace App Native]

When using CWA Native their was HTML Element / Text not appearing correctly on Auth Window. - Text was missing / Custom Banner was missing - Issue is not present when using MS Edge browser...

Zones on Citrix DaaS show a Resource Location that has been previously deleted

A Zone is present on Citrix Cloud DaaS Studio, which references a previously deleted Resource Location. The name of the zone might be the friendly name of the former Resource Location, or it will display a GUID on the Zone name...

Citrix DaaS | Workspace expiration period forced Users to re-authenticate

When the user logs in to workspace URL, they are unexpected behavior while using CWA. -They will be prompted to keep themselves logged in due to a Inactive policy set. -Once they select keep me logged in, the workspace page gets refreshed and they don't see any apps or desktops...

Citrix Virtual Apps and Desktops - ICA Launch failure, Connection was terminated by the server

When user tries to launch a session it fails with the error displayed in Citrix Workspace App: Connection was terminated by the server. Citrix Director displays User Connection Failures; Reason: Unavailable Licenses You can find the events in the Event Viewer on the Delivery Controller: Event ID:...

Device Posture Portal page error "CheckAgain" or "Download EPA client" | Status code 307

End users encounter issues at the Device Posture Portal when attempting to log into the Workspace URL. They are prompted to "Check Again" or "Download EPA client," despite already having the client installed on their device. Checking endpoint logs, we see the following error: The Windows client...