5324 matches found
CWA 2402 - Client attempts to connect to VDA on SSL but VDA is not SSL enabled
Unable to launch applications internally, and the error is - cannot connect to the . Ports 1494 and 2598 are open from Client to VDA. Client attempts to connect to the VDA over UDP/TCP 443...
PVS configuration wizard error - Unable to communicate with license server
When upgrading the PVS farm to PVS 2402, PVS configuration wizard could not progress further if "Validate license server communication" was checked, displaying an error "Unable to communicate with the license server, or the license server version is not compatible with this version of Citrix...
NetScaler Responder Policy not working as expected when LB is configured to use AAA
Having defined a Responder Policy for use and binding it to a Load Balancing virtual server, you find that Policy Hits are seen and Responder Action used only when no Authentication Host is configured on the Load Balancer. When using the Load Balancer with an Authentication Host configured for us...
Citrix Virtual Apps and Desktops - Unable to create/update catalog in Hyper-V Environment
When admin tries to create or update machine catalog, there is an error message displayed in Studio. Error details: Failed to update the master image associated with the provisioning scheme because the configuration validating is not successful. If you check the details: StudioErrorId :...
Citrix FAS Cloud: Session logon hangs after password change when launching application
User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...
Citrix App Layering 2503: Elastic Layer Assignments Load Older Layer Version After ELM Upgrade
After upgrading the Enterprise Layer Manager ELM to version 2503, users continue to receive older versions of elastic layers on their virtual desktops, even after the elastic layer assignments have been updated to newer versions. Additional symptoms observed: New versions of App Layers are create...
No Secondary Node GUI Access, Intermittent issue due to /var over 100% Full
The graphical user interface GUI on the secondary system becomes unresponsive or inaccessible when the /var directory exceeds 100% disk utilization. This is primarily attributed to the /var/log/db/default/lbvserver folder occupying a high amount of storage space. Despite manual removal of files...
How to Test USB Device Driver Compatibility Using RDP Remote FX USB Redirection
To troubleshoot USB devices that may not function correctly using Citrix Generic USB Redirection. Such as devices that work correctly when redirected using Single User Desktop OS VDAs, but may not work correctly in Multiuser Server VDAs. A useful troubleshooting step is to test redirecting the...
Application firewall Logs are not logged locally in NetScaler
NetScaler appfw logs are being forwarded to the syslog server as expected. However, the logs are not being logged or displayed in the local /var/log/ns.log. Config: add audit syslogPolicy sysadv1 true sys1bind audit syslogGlobal -policyName sysadv1 -priority 100 -globalBindType APPFWGLOBA Before...
CVAD 2402 - Updating MCS non-profile based catalog to profile based
Boot Diagnostic setting needs to be applied to already created non profile based MCS random catalog. To inherit profile based settings from a VM source to an existing catalog which is non-profile based...
LVDA 2402 | Ubuntu VDAs taking a long time (2-3min) to login
Customer is experiencing unusual slow logon when launching a published desktop hosted on Ubuntu It typically takes about 2 to 3 minutes to login...
CWAL 2311 | Failed to register YUBI key on VDA desktop
Failed to register Yubi Key in workspace app for Linux.http://webauthn.io/webauthn.io registration works and onlyhttps://webauthn.me/debuggerwebauthn.me site registration fail...
AutoUpgradeLoggerTask error is observed for every 5 minutes after Cloud Connector upgrade
Since the upgrade was completed, they receive an error message in event viewer from AutoUpgradeLoggerTask every 5 minutes...
Director: Dashboard not showing correct session count data
Director dashboard showing wrong data Session count in Studio and Director Dashboard is incorrect...
Intelligent Build to Lossless monitoring
Monitoring Intelligent Build to Lossless can be done via the Graphics status indicator: If more in-depth monitoring is needed, an in-session Intelligent Build to Lossless visual indicator can be enabled for the session. This indicator is turned off by default. When enabled, it will display a visu...
CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.
Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...
Citrix License Server - Error "The License Activation Service entitlement could not be retrieved"
After upgrading the License Server to the latest version License Server 11.17.2.0, Build 51000, the following warning message is observed: "The License Activation Service entitlement could not be retrieved. Check your connection to License Activation Service and restart the web services used for...
How to troubleshoot the connection between SD-WAN Orchestrator and an SD-WAN appliance?
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ADC-13.1-Error "Custom header name is too long" with rewrite action DELETE_HTTP_HEADER in Netscaler
When you want to delete HTTP header "X-Permitted-Cross-Domain-Policies" with rewrite action DELETEHTTPHEADER, Netscaler prompts this error "Custom header name is too long"...
Citrix CVAD/DaaS - License server is unavailable in Studio following upgrade to build 51000
The below message appears after upgrading the License server build to 51000...
"Cannot Complete your request" during enumeration for DUO OAuth in 2 factor setup
Getting " Cannot complete your request" after duo push is successfully sent. In the url tab, we could see the client connection being pointed to storefront successfully...
Resetting SDX Xenserver password if Xenserver is 7.1 and above with xe-serial option
If we have to reset SDX Xenserver password and if we do not have LOM access. we use the Xe-Serial option as mentioned below...
Enhanced SSO session may experience problem accessing network shares or group policy updates
You have configured configured Enhanced SSO for Citrix workspace app and you are either on Windows 10 or Windows 11 endpoints. When you launch a desktop session and try to access the domain shares you may encounter the below prompt for credentials - You can also repoduce this issue by accessing t...
Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error
Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...
How to Migrate Session Recording Storage While Keeping Old Recordings
The customer is planning a cutover of Session Recording storage. They would like to add the new storage location for any new session recordings, while maintaining the older storage location for older recordings as these are kept for a required retention period...
Enabling EDT Lost Tolerant Mode using Linux as client.
How to enable EDT Lost Tolerant Mode in the latest VDAs versions when using Linux as client, all requirements needed...
Black area's when launching Horizon app on VDA 2402 CU1
After upgrading our VDA to 2402 cu1 we are presented with black artifacts on launch of Horizon app...
Microsoft Edge browser closes unexpectedly inside Published Desktop when using FIDO2 Authentication
FIDO2 Redirection is enabled to authenticate web application inside Published Desktop. MSedge browser closes unexpectedly at the web application authentication page, no error message on the desktop nor in the Windows event log. This issue only occurs with MSedge. No issue with Chrome or Firefox...
Canvas Display - Use multiple monitors as a single monitor for App launch
Map multiple monitors attached to the Endpoint as a single display to stretch the Application window across all the monitors...
Citrix Virtual Apps and Desktops - 3DExperience application crashes randomly inside ICA Session
Users might see that the 3DExperience.exe application from Dassault Systems crash randomly inside the ICA Session. The problem started after a major network outage...
Citrix DaaS - Hosting Connection "Username and Password Not Recognized" Error
When attempting to establish or test a hosting connection within your virtualization environment, the system reports an authentication failure with the following error message: "The username and password combination supplied for this connection was not recognized." This error indicates that the...
Published Desktop Randomly Disconnects with Event ID 1 - ICA Client (Vanadium)
Users running on thin clients using the maximum supported monitors for the device, each at at the maximum supported resolution, may be disconnect from the Published Desktop at random.At the time of the disconnect the endpoint device event log records: Event ID 1 from source ICA Client Vanadium wi...
Citrix Cloud VDIs hosted in Azure by Citrix Cloud shut down constantly with user sessions
When creating VDIs from a Master image that are rolled out with MCS into a Azure subscription - Users machines are constantly shutting down - Even when users are logged onto the machines, they consistently get shutdown after several minutes it can vary between 3-5 | 25-30 -The user will see a...
ADM - CPU utilization is increasing and Debug is enabled
High Load on the CPU at Random time, collect the bundle and shared...
Unable to view cluster in SCVMM hosting connection
Not able to see cluster in SCVMM hosting connection Error: - An unexpected error occurred. Contact Citrix Technical Support...
Command-line upgrade to CVAD 2203+ fails if Delivery Controller can't connect to the license server
Command-line upgrades to CVAD version 2203 or later will fail if the Delivery Controller cannot connect to the license server. Following error is seen in the installation failure log. The product version you are upgrading to requires an upgraded version of the Citrix License Server.parsing:...
CVAD - Published app in windowed mode disappears offscreen when minimized
After launching non-seamless app, if the app gets minimized, the user unable to restore it back. The non-seamless app minimizes and disappears and cannot be retrieved unless the user invokes the task switcher with hotkey combinations. The issue also occurs when using RDP initial app testing...
FAS - Upgrade of FAS server failed with error "Unable to complete the installation"
1 Attempting to upgrade FAS server component fails with below error- 2 Reinstallation attempt fails with the same error. 3 Event viewer shows below error : Log Name: Application Source: MsiInstaller Event ID: 11722 Task Category: None Level: Error Description: Product: Citrix Federated...
Printers intermittently shows Access denied, Unable to connect
Customer has moved from 7.15 to DAAS with WEM on cloud, Since then they are facing issues with printers intermittently 2. Issue is occurring with all the users Admins and non Admins 3. Issue got auto resolved post 15-20 minutes and sometimes users need to close the application and they able to...
Unable to upload the master image on MCS machine catalog in GCP
Error when updating the catalog Action Name: MCUpdateMachineCatalog Exception: StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : UnknownError TaskStateInformation : Terminated ErrorId : ManagedMachineGeneralException Operation : PreparingMasterImage ErrorMessage : Err...
NetScaler-13.1- Missing Web App Firewall Logs in NetScaler
Missing Web App Firewall Logs in NetScaler...
Citrix DaaS - Unable to reconnect to a disconnected session
Users attempting to reconnect to their previously disconnected ICA sessions while accessing Citrix Virtual Apps and Desktops CVAD via Citrix Workspace App CWA are unable to do so. The reconnection process fails, potentially leaving users with a frozen or unresponsive application or desktop sessio...
Citrix DaaS Studio: Resolving VM List Delay Due to Cloud Connector Timeout
Administrators may encounter a delay when retrieving the list of machines from Citrix Cloud in a particular resource location. This issue is often observed under the following circumstances: The Cloud Connector is unavailable or unresponsive. The connector is undergoing maintenance or is being...
Citrix Virtual Apps and Desktops: Issues with Monitor Service after upgrade to 2402 CU2
Environment has been upgraded to 2402 CU2 version. When admin invokes a cmdlet: Get-MonitorConfiguration, the error is displayed: A database operation failed and could not be recovered : Reason ? Not all Delivery Controllers are affected and cmdlet returns actual configuration on some of the...
Citrix UPM - How to troubleshoot instances where the Citrix UPM Service stops unexpectedly
Prevent Citrix Profile Management from unexpectedly stopping, thereby ensuring a consistent and reliable user experience within the virtualized environment...
SecureMail WorxMail for iOS unable to sync with Exchange
We are currently experiencing an issue affecting access to Secure Mail on iOS devices. Users are getting an error from SecureMail "Access to your company network is not currently available" SecureMail logs ======================== " 2025-04-20T01:15:42.139+0300 ",SecureMail,ERROR...
NetScaler 13.1 53.24: iOS "Network Timed Out" with Outlook/Teams Authentication
Users encounter a "Network Timed Out" error on their iOS devices when attempting to authenticate specifically with the following applications: Microsoft Outlook iOS Microsoft Teams iOS This authentication failure is isolated to iOS devices; users on Android, Windows, or macOS versions of the same...
DaaS - VDI - Rename cluster VMware
Impact of Renaming VMware Cluster in a DaaS/VDI Environment...