Host ID shows the same on the all the MPX 9100

Host ID shows the same on the all the MPX 9100...

Citrix Virtual Apps - Mouse pointer looks big inside published application

Administrators might notice that in a multimonitor setup where the main screen is set to 200% scaling and the secondary screen to 100% scaling, when the published application is moved from the 100% scaled monitor to the 200% scaled monitor, the Mouse pointer size becomes bigger as expected both...

Citrix Virtual Apps and Desktops - Citrix.Monitor.exe memory leak

Citrix.Monitor.exe is gradually taking up ram memory on the Delivery Controller. Number of threads increases every day 200+. Memory usage is very high 1GB+. Process memory dump shows a lot of threads with ‘SendMessagesToPendo’ on the call stack...

Citrix Provisioning - Configuration Wizard fails after upgrade to 2503

PVS Configuration Wizard fails with errors after PVS upgrade to version 2503. ConfigWizard.log located in C:\ProgramData\Citrix\Provisioning Services\Log on the PVS Server shows: ERROR:SqlException caught, Number = 207, Message = Invalid column name 'isXsProxyConfigRequired'. Updating server...

Unable to take control during a Teams session with a Linux Workspace

Unable to take control during a Teams session with a Linux Workspace...

Remove the Send anonymous usage statistics options at preferences at Storefront

To remove the option of sending anonymous usage statistics to improve Citrix Workspace app at preferences for Stores...

Driver Disk for Emulex lpfc 14.4.393.31 - For XenServer 8.4

Who should install this driver disk? Customers running the XenServer 8.4 release who use Emulex's lpfc driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- lpfc| Fibre Channel HBA/Storage Controller| 14.4.393.31 Required firmware versions The...

Azure deployed machines fail to Power On due to Data Collection Rule Associations

When applying a Machine Profile to an Azure-based Machine Creation Services catalog, attempting to Start machines may result in one of the following errors: "code":"UnsupportedFeature","message":"Data Collection Rule Associations is not supported in the location of the targeted parent resource...

Enabling Core Dump Collection with ABRT on RHEL/CentOS

This KB outlines the steps to enable core dump collection for Linux VDA modulesctxgfx etc using the ABRT Automatic Bug Reporting Tool framework on RHEL/CentOS systems...

BlobTierInadequateForContentLength during Machine Catalog Update

The following error is seen while updating a MCS Machine Catalog after resizing the size of the Master VM disk. Exception: StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : FailedToCreateImagePreparationVm TaskStateInformation : Terminated ErrorId :...

Kerberos KNOB stopped working

The KNOB “nsapimgr -ys arg1=1 -ys call=nsenablepreferredkrbetype” no longer works after upgrading from 13.1 to 14.1...

Citrix Profile Management: Temporary Profile Loading and Profile details not visible in Director

Temporary Profile Loading and Profile details not visible in Director...

Webex App for VDI not optimized

Webex App for VDI is working with fallback mode, instead of VDI-optimized mode...

Intermittent authentication failures with Oauth

User unable to authenticate due to token validation failure. Error in logs: "OAUTH: verify JWT: Could not find key for 'kid' in configuration, cannot verify jwt"...

How to create a PVS master target device on Hyper-V for Windows 11

The objective here is to creating a PVS master target device VM on Hyper-V, which can be used for both installing Windows 11 and also booting via PVS. Windows 11 has installation requirements which need both Secure boot and TPM available. Hyper-V VM options which are relevant here: Secure boot...

After installing Single-session OS VDA, Windows Hello for Business cannot be disabled via Intune.

After installing Single-session OS VDA 2209 or 2203 LTSR CU2 or later, Windows Hello for Business can no longer be disabled via Microsoft Intune...

XenServer - VMs on a Cisco USC host do not receive the DHCP settings

When running VMs on a XenServer 8.4 host running on Cisco UCS hardware, the VMs do not receive the DHCP settings...

PVS boot fails for Server 2025 based PVS vdisks running on Azure and Hyperv after windows update

When applying windows updates to a PVS vdisk with Server 2025 which is running on Azure or Hyper-V, after rebooting to finish installing windows updates, PVS boot fails. Issue when applying windows updates to a PVS Streamed server 2025 vdisk: 1. The vdisk is booted in read/write mode 2. Windows...

Understanding Zero Touch Certificate Management (ZTCM) in Citrix NetScaler

Summary: This article addresses frequently asked questions regarding the behavior of Zero Touch Certificate Management ZTCM in Citrix NetScaler, including how it handles certificate synchronization, SNI-based certificate selection, and coexistence with legacy configurations...

WEM External task not working when "run script " selected

External task configured using below option for "run script" In the WEM logs we could see below error 12:14:13 PM Warning - VuemExternalTaskExecutor.ExecuteExternalTask : External Task - Create User Cache Folder Id:3 - Unable to validate target file existence... 12:14:13 PM Exception -...

Citrix Daas - CVAD - How to Migrate vCenter 7.x to 8.x Without Losing Citrix Configurations

This article provides a step-by-step guide on how to migrate vCenter 7.x to a new vCenter 8.x environment without losing Citrix configurations, ensuring a seamless transition and minimizing downtime, while maintaining the integrity of existing virtual infrastructure and Citrix settings...

LVDA is getting unregistered after the upgrade to 2402 LTSR

Unable to launch the Linux Published desktop with below error VDA is going to unregister state based on the VDA side logs and CTXVDA service is not starting...

Black artifacts on published apps once they resize the window or plugout -plug in external monitors

Black artifacts appear within published applications...

Domain passthrough with ZeroTrust VPN users get "cannot start your session" via Azure load balancer

When you access Store URL and click on "Log on" you see the error - cannot start your session. wait a few minutes and try to logon again. If you still experience problems, contact your help desk. When you click on the "OK" button multiple times, eventually it goes away. More details on deployment...

Citrix Studio error "A working machine creation service could not be found"

While accessing the studio we are having the following error "A working machine creation service could not be found "...

Screen sharing doesn't work with QuickAssist or other apps when AppProtection is enabled

How to proper configure AppProtection for screen capture...

NetScaler RDP proxy -14.1- How to configure RDP proxy with RDS server

This article explains how to configure an RDP Proxy Gateway with an RDS server. Key Points to Note: -If you are using an RDS server, you will need an RDP server profile where the RDP IP is set as the RDS server IP. -For the RDP Host, enter the FQDN of the Gateway Virtual Server. This is required...

Linux : Session closes immediately while getting gray screen for 10 seconds

When launch connection on linux vda from cloud, for a user the connection closes after a grey windows on vda user home folder is not created but other users may login fine...

CWA Mac 2503: Launch Failure “no Citrix SSL server configured on the specified address”

Users who are on Citrix Workspace app for Mac 2503, attempting to launch Citrix sessions, may encounter a failure. The following error message is displayed to the end user: “No Citrix SSL Server configured on the specified address." as below...

Citrix DaaS: Get-BrokerApplication - Invalid enum value 'PackagedApplication'

Get-BrokerApplication cmdlet fails with exception when running on the machine with Remote SDK installed. Exception details: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:records. The...

uberAgent - unable to upload data to Splunk in environment with restricted internet access

uberAgent data is not available on the Splunk dashboard. Agents are reporting correctly when Admins allow full internet access on the firewall. uberAgent log file located in C:\Windows\Temp default location shows the issue with CurlSend attempt, example: 2025-05-02 10:31:10.439...

Microsoft Edge taskbar icon may not appear when it is launched through Local App Access

When Microsoft Edge is launched in an ICA desktop session through Local App Access LAA, Microsoft Edge icon may not appear in Windows taskbar of the session. In the situation, if end user makes a mouse click on the background Windows desktop in the session, the foreground Microsoft Edge window wi...

Support for Tunneling Syslog to On Premise Datacenter when using Adaptive Authentication on Cloud

Configure external syslog server when using Adaptive Authentication on Cloud...

Citrix Daas - Azure - VM Booting Issue (after using Azure Image Gallery)

Could not see VM created in the Citrix DaaS & Azure Azure Image Gallery as it keep going in power off state immediately when attempting to boot - Unable to see VM OsDisk in the Azure Portal - Only Identity Disk & NIC card is getting created in the Azure Portal...

PVS configuration wizard error - Unable to communicate with license server

When upgrading the PVS farm to PVS 2402, PVS configuration wizard could not progress further if "Validate license server communication" was checked, displaying an error "Unable to communicate with the license server, or the license server version is not compatible with this version of Citrix...

Citrix DaaS Workspace Core - Domain is unreachable Error

When using DaaS quick create to create directory connection for AWS workspace core , error prompts "Domain not found" and Status shows "Invalid Account"...

CWA 2402 - Client attempts to connect to VDA on SSL but VDA is not SSL enabled

Unable to launch applications internally, and the error is - cannot connect to the . Ports 1494 and 2598 are open from Client to VDA. Client attempts to connect to the VDA over UDP/TCP 443...

Citrix App Layering 2503: Elastic Layer Assignments Load Older Layer Version After ELM Upgrade

After upgrading the Enterprise Layer Manager ELM to version 2503, users continue to receive older versions of elastic layers on their virtual desktops, even after the elastic layer assignments have been updated to newer versions. Additional symptoms observed: New versions of App Layers are create...

NetScaler Responder Policy not working as expected when LB is configured to use AAA

Having defined a Responder Policy for use and binding it to a Load Balancing virtual server, you find that Policy Hits are seen and Responder Action used only when no Authentication Host is configured on the Load Balancer. When using the Load Balancer with an Authentication Host configured for us...

Citrix Virtual Apps and Desktops - Unable to create/update catalog in Hyper-V Environment

When admin tries to create or update machine catalog, there is an error message displayed in Studio. Error details: Failed to update the master image associated with the provisioning scheme because the configuration validating is not successful. If you check the details: StudioErrorId :...

Citrix FAS Cloud: Session logon hangs after password change when launching application

User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...

No Secondary Node GUI Access, Intermittent issue due to /var over 100% Full

The graphical user interface GUI on the secondary system becomes unresponsive or inaccessible when the /var directory exceeds 100% disk utilization. This is primarily attributed to the /var/log/db/default/lbvserver folder occupying a high amount of storage space. Despite manual removal of files...

CVAD 2402 - Updating MCS non-profile based catalog to profile based

Boot Diagnostic setting needs to be applied to already created non profile based MCS random catalog. To inherit profile based settings from a VM source to an existing catalog which is non-profile based...

Intelligent Build to Lossless monitoring

Monitoring Intelligent Build to Lossless can be done via the Graphics status indicator: If more in-depth monitoring is needed, an in-session Intelligent Build to Lossless visual indicator can be enabled for the session. This indicator is turned off by default. When enabled, it will display a visu...

How to Test USB Device Driver Compatibility Using RDP Remote FX USB Redirection

To troubleshoot USB devices that may not function correctly using Citrix Generic USB Redirection. Such as devices that work correctly when redirected using Single User Desktop OS VDAs, but may not work correctly in Multiuser Server VDAs. A useful troubleshooting step is to test redirecting the...

AutoUpgradeLoggerTask error is observed for every 5 minutes after Cloud Connector upgrade

Since the upgrade was completed, they receive an error message in event viewer from AutoUpgradeLoggerTask every 5 minutes...

Director: Dashboard not showing correct session count data

Director dashboard showing wrong data Session count in Studio and Director Dashboard is incorrect...

LVDA 2402 | Ubuntu VDAs taking a long time (2-3min) to login

Customer is experiencing unusual slow logon when launching a published desktop hosted on Ubuntu It typically takes about 2 to 3 minutes to login...

CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.

Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...

Application firewall Logs are not logged locally in NetScaler

NetScaler appfw logs are being forwarded to the syslog server as expected. However, the logs are not being logged or displayed in the local /var/log/ns.log. Config: add audit syslogPolicy sysadv1 true sys1bind audit syslogGlobal -policyName sysadv1 -priority 100 -globalBindType APPFWGLOBA Before...