the new session will exit suddenly when the session exceed 8 on multisession LVDA

The customer said the new session will exit suddenly when the session exceed 8 on multisession LVDA. And if logoff 1 session, the user can login succeesfully...

Citrix Workspace for Mac does not function with background elements are disabled.

Citrix Workspace App for Mac may not function as expected if background elements are disabled. The following errors may be encountered: Users may not be able to add an account. Users may not be able to log in to the Citrix Workspace app. CWA for Mac auto-update may fail Users may encounter...

How to enable Teams Optimization with Microsoft's new VDI Optimization engine - SlimCore

Microsoft has released a new VDI solution for Teams. This is a how-to guide detailing the steps necessary to enable the SlimCore Optimization for Teams. We hope this guide will ease your effort to enable the new solution in your environment. If you have further feedback that you want to share wit...

Citrix DaaS: Unable to login to Citrix cloud with MFA

Unable to login to Citrix Cloud with MFA with error " Opps! Something went wrong...

Netscaler OpenSSH CVEs

Netscaler OpenSSH CVEs CVE-2023-48795 CVE-2023-51384 CVE-2023-51385...

Unable to Launch Applications After VDA Upgrade to 1912 CU9 Due to Missing Working Directory

Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools To apply the updated DLL with the tested code changes, please replace the files in the specified locations on the Multi-Session VDA as...

Citrix ADC - EPA Scans failing after library upgrade for CWA version check

EPA libraries from Jan 18 OPSWAT version 4.3.3906.0 failing EPA checks for CWA version. If the EPA library version is downgraded to the Nov 2023 libraries OPSWATversion 4.3.3801.0, EPA check is working as expected...

"WSL/Service/CreateInstance/CreateVm/ConfigureNetworking/HNS/0xe000020b” installing WSL2 in MCS VMs

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With the PVS console installed, PowerShell cmdlets targeting On-Prem DDCs prompt for cloud login

On a server with the PVS console installed, executing CVAD cmdlets targeting on-prem DDCs e.g. Get-BrokerSite -AdminAddress will encounter popups prompting for Citrix Cloud sign-on...

Multipath tools

In enterprise environments where uptime and performance are critical, ensuring continuous and efficient access to storage is paramount. Multipathing is a technique used to provide multiple physical paths between the host and the storage devices. XenServer manages these multiple I/O paths, enablin...

Citrix Customer Success Services Selectにおける構成とインストールの問題に関するお問合せについて

構成とインストールの問題に関するサポートの対応範囲、FAQ をご案内します...

Issue while deploying Session Recording servers from within the Cloud

Error "The Current machine does not have sysadmin access" while deploying Session Recording servers from within the Cloud...

WEM : Application shortcut display blank white icons

On the WEM Agent, custom application shortcut icons uploaded to the WEM Service are displaying as blank white icons...

CVAD - How to check the Load management policy settings from VDA's reflected registries

This article describes how to check the Load management policy settings from VDA by the reflected registries...

How to View or Change Encryption Policy Configuration for Xenmobile

How to view or change encryption policy configuration on a Xenmobile server...

テクニカル サポートの対応範囲および Q＆A

この文書では、テクニカルサポートの対応範囲および頻繁に寄せられる質問について記載しています。...

はじめてのCitrixテクニカルサポート - 準備と手順

この文書では、Customer Success Servicesご購入後初めてテクニカルサポートをご利用されるお客様を対象として、以下の項目について説明しています。 テクニカルサポートへのお問い合わせ手順 重大な停止のお問い合わせ 365日24時間サポートのご利用 Renewal Contact （リニューアルコンタクト） ご担当者の変更...

Change display message for users when trying to access a resource that is in maintenance

Change display message for users when trying to access a resource that is in maintenance mode...

"Invalid configuration for device '0'" When updating existing machines.

VMware and Studio report: "Invalid configuration for device '0'. Cannot remove virtual disk from the virtual machine because it or one of its parent disks is part of a snapshot of the virtual machine."...

Do CVE-2024-40725 and CVE-2024-40898 have an impact on XenMobile Server

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How to collect XenServer Conversion Manager logs

Collect XenServer Conversion Manager logs for analysis...

VDA "Unregistered" due to special characters in 'BrowserName' property of published application

VDA might turn to "Unregistered" state when 'BrowserName' property of published application contains special characters, e.g. a pair of brackets...

CWA 2405: Application launch fails after upgrading to CWA 2405

After upgrading CWA to 2405 app launch may fail with "Internal error" or "Connection Timeout". The issue is seen more frequently while trying to launch multiple applications at the same time. The ICA file gets downloaded but after sometime, "Connection timeout" error is seen. Sometimes, the first...

Configuring a Host connection to Azure Gov Secret

When attempting to configure a Host in Citrix DAAS for Azure Gov Secret, it is not one of the options in the GUI...

Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...

Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

Citrix Endpoint Management PKI Connectivity Check Fails after Installing Microsoft KB5005413

PKI test connectivity fails in XMS/CEM in PKI SSL client certificate...

Working Directory ignored for first application launch after upgrading to 1912 CU9 VDA

This known issue affects published applications in Multi-Session VDAs. VDAs are upgraded to 1912 CU9. Launching the first Published Application fails. Any subsequent application launch succeeds. In certain cases, the initial launch of the published application is successful but results in a...

Error: Connection Failed - Citrix Endpoint Management with Certificate Based Authentication

Warning Event ID = 39 or ID = 41 on Windows Server 2008 R2 SP1 and Windows Server 2008 SP2 before February 11,2025. "Connection failed" will be shown by clicking Test Connection in PKI Entities after February 11, 2025...

FAS raises error "Server [*****$] is not authorized to assert identities using rule

After clicking the icon, the APP launch fails with following event log on FAS server Log Name: Application Source: Citrix.Authentication.FederatedAuthenticationService Date: 7/12/1999 10:10:04 AM Event ID: 101 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: FASTEST.fasS.c...

MCSIO Unable to Move Page File to Write Cache Disk

When creating a machine catalog, MCSIO does not redirect the page file to the cache disk...

OWA not accessible on Secure Web iOS when Extended Protection is Enabled

After enabling Extended Protection on Exchange Server 2019 CU14, accessing OWA via Secure Web iOS is no longer possible. Users accessing Outlook Web Access OWA through Secure Web on iOS are continuously getting http 401 login prompt. The issue is not seen when using other browsers like Chrome or...

ELM won't boot after migrating ELM from VMWare to Nutanix AHV

Migrating ELM from VMWare to Nutanix AHV Hypervisor using the Nutanix Move appliance. After migration the ELM fails to boot entirely and you see the "dracut" prompt on the ELM from the hypervisor console...

[NetScaler] Squid may record "error:transaction-end-before-headers" when be the service of LB

In a NetScaler Load Balancing deployment, you may have a Squild proxy server configured as a NetScaler LB Service. And you may observe "error:transaction-end-before-headers" recorded on Squid server. The error apears periodically with several seconds interval. Log sample: Timestamp xxxx...

"ASM_DEP_SHARED" property is wrongly set to true when DEP shared mode is disabled

In XMS 10.15 RP6, the device property "ASMDEPSHARED" is set to "true" even if the "Shared mode" setting of your DEP account is disabled. New DEP enrollments in other 10.15 rolling patches are not impacted...

Unable to set DefaultReuseMachinesWithoutShutdownInOutage using PowerShell command

While runing the PowerShell command "Set-BrokerSite -DefaultReuseMachinesWithoutShutdownInOutage $true" in Citrix Virtual Apps and Desktops CVAD 2203 LTSR environment, the following error "A required feature is disabled by the system configuration" was shown...

Windows Virtual Delivery Agent for CVAD and Citrix DaaS Security Bulletin CVE-2024-6151

Description of Problem A vulnerability has been identified that impacts Virtual Delivery Agent for Windows used by Citrix Virtual Apps and Desktops and Citrix DaaS. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Windows Virtual...

Hotfix XS82ECU1066 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described in CTX691115 - XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144 should install this hotfix...

XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144

Description of Problem Two issues have been identified, the first of which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and the second of which affects Citrix Hypervisor 8.2 CU1 LTSR only. The first issue, which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR, may allow...

Backup and restore capabilities in XenServer xsconsole

XenServer hosts store metadata about VMs and associated resources such as storage and networking. This metadata forms a complete view of all VMs available across the pool. You can backup this database to recover from physical hardware failure and other disaster scenarios. The legacy backup and...

Hotfix XS82ECU1070 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691115 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...

Citrix Provisioning Security Bulletin CVE-2024-6150

Description of Problem A vulnerability has been discovered that impacts Citrix Provisioning. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Citrix Provisioning Current Release CR Citrix Provisioning versions before 2402 Long Ter...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2023-4966 and CVE-2023-4967

Multiple vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Affected Versions: The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the vulnerabilities: NetScaler ADC and NetScaler...

Citrix Workspace app for HTML5 Security Bulletin CVE-2024-6148 and CVE-2024-6149

Description of Problem Two vulnerabilities have been discovered that impact the Citrix Workspace app for HTML5. Refer to below for further details: Affected Versions The vulnerabilities affect the following supported versions of the Citrix Workspace app for HTML5. Citrix Workspace app for HTML5...

Microsoft Security Update Validation Report July 2024

Microsoft’s July 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Netscaler Troubleshooting (Tools, Logs, Performance)

Introduction This article provides a list of Knowledge Base resources on how to troubleshoot, setup and diagnose most common issues based on memory, CPU, license. Overview of the Issue Below list of articles will provide you an outline of logs which will help you to easily identify a possible CPU...

Xenserver Storage: Comprehensive Guide

Introduction This article will assist you in resolving issues with unavailable VDI Virtual Disk Image. Overview of the Issue In different situations, XenServer experiences issues with starting VM’s , taking a snapshot or scan of SR’s and failing with error “VDI is not available ”. This article wi...

Citrix Virtual Apps and Desktop - Graphics, HDX Optimization and Audio

Introduction This article is a summary of the support articles and documentation related to Graphics and Display issues, HDX Optimization Teams and Browser Content Redirection and Audio. Overview of the Issue HDX is a set of remoting technologies providing the user with the best possible virtual...

Citrix DAAS Console

Introduction This article is a summary of the top support articles related to Citrix Daas web consoles: Web Studio and Monitor. Top Knowledge Content Director CTX257614 - How to create a detailed custom report from the Cloud Hosted Director Monitor Web Studio CTX477615 - Studio Console Shows...

Citrix Endpoint Management: Intune issues Guide

Introduction Citrix Endpoint Management delivers secure micro-VPN connectivity, allowing seamless access behind corporate firewalls, while Intune enhances data protection for Office 365 mobile apps, preserving the end-user experience. Together, these technologies ensure robust security without...