"WSL/Service/CreateInstance/CreateVm/ConfigureNetworking/HNS/0xe000020b” installing WSL2 in MCS VMs

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Multipath tools

In enterprise environments where uptime and performance are critical, ensuring continuous and efficient access to storage is paramount. Multipathing is a technique used to provide multiple physical paths between the host and the storage devices. XenServer manages these multiple I/O paths, enablin...

Citrix Customer Success Services Selectにおける構成とインストールの問題に関するお問合せについて

構成とインストールの問題に関するサポートの対応範囲、FAQ をご案内します...

WEM : Application shortcut display blank white icons

On the WEM Agent, custom application shortcut icons uploaded to the WEM Service are displaying as blank white icons...

Issue while deploying Session Recording servers from within the Cloud

Error "The Current machine does not have sysadmin access" while deploying Session Recording servers from within the Cloud...

CVAD - How to check the Load management policy settings from VDA's reflected registries

This article describes how to check the Load management policy settings from VDA by the reflected registries...

How to View or Change Encryption Policy Configuration for Xenmobile

How to view or change encryption policy configuration on a Xenmobile server...

テクニカル サポートの対応範囲および Q＆A

この文書では、テクニカルサポートの対応範囲および頻繁に寄せられる質問について記載しています。...

はじめてのCitrixテクニカルサポート - 準備と手順

この文書では、Customer Success Servicesご購入後初めてテクニカルサポートをご利用されるお客様を対象として、以下の項目について説明しています。 テクニカルサポートへのお問い合わせ手順 重大な停止のお問い合わせ 365日24時間サポートのご利用 Renewal Contact （リニューアルコンタクト） ご担当者の変更...

"Invalid configuration for device '0'" When updating existing machines.

VMware and Studio report: "Invalid configuration for device '0'. Cannot remove virtual disk from the virtual machine because it or one of its parent disks is part of a snapshot of the virtual machine."...

Change display message for users when trying to access a resource that is in maintenance

Change display message for users when trying to access a resource that is in maintenance mode...

Do CVE-2024-40725 and CVE-2024-40898 have an impact on XenMobile Server

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How to collect XenServer Conversion Manager logs

Collect XenServer Conversion Manager logs for analysis...

VDA "Unregistered" due to special characters in 'BrowserName' property of published application

VDA might turn to "Unregistered" state when 'BrowserName' property of published application contains special characters, e.g. a pair of brackets...

CWA 2405: Application launch fails after upgrading to CWA 2405

After upgrading CWA to 2405 app launch may fail with "Internal error" or "Connection Timeout". The issue is seen more frequently while trying to launch multiple applications at the same time. The ICA file gets downloaded but after sometime, "Connection timeout" error is seen. Sometimes, the first...

Configuring a Host connection to Azure Gov Secret

When attempting to configure a Host in Citrix DAAS for Azure Gov Secret, it is not one of the options in the GUI...

Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...

Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

Error: Connection Failed - Citrix Endpoint Management with Certificate Based Authentication

Warning Event ID = 39 or ID = 41 on Windows Server 2008 R2 SP1 and Windows Server 2008 SP2 before February 11,2025. "Connection failed" will be shown by clicking Test Connection in PKI Entities after February 11, 2025...

FAS raises error "Server [*****$] is not authorized to assert identities using rule

After clicking the icon, the APP launch fails with following event log on FAS server Log Name: Application Source: Citrix.Authentication.FederatedAuthenticationService Date: 7/12/1999 10:10:04 AM Event ID: 101 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: FASTEST.fasS.c...

Working Directory ignored for first application launch after upgrading to 1912 CU9 VDA

This known issue affects published applications in Multi-Session VDAs. VDAs are upgraded to 1912 CU9. Launching the first Published Application fails. Any subsequent application launch succeeds. In certain cases, the initial launch of the published application is successful but results in a...

Citrix Endpoint Management PKI Connectivity Check Fails after Installing Microsoft KB5005413

PKI test connectivity fails in XMS/CEM in PKI SSL client certificate...

OWA not accessible on Secure Web iOS when Extended Protection is Enabled

After enabling Extended Protection on Exchange Server 2019 CU14, accessing OWA via Secure Web iOS is no longer possible. Users accessing Outlook Web Access OWA through Secure Web on iOS are continuously getting http 401 login prompt. The issue is not seen when using other browsers like Chrome or...

MCSIO Unable to Move Page File to Write Cache Disk

When creating a machine catalog, MCSIO does not redirect the page file to the cache disk...

ELM won't boot after migrating ELM from VMWare to Nutanix AHV

Migrating ELM from VMWare to Nutanix AHV Hypervisor using the Nutanix Move appliance. After migration the ELM fails to boot entirely and you see the "dracut" prompt on the ELM from the hypervisor console...

[NetScaler] Squid may record "error:transaction-end-before-headers" when be the service of LB

In a NetScaler Load Balancing deployment, you may have a Squild proxy server configured as a NetScaler LB Service. And you may observe "error:transaction-end-before-headers" recorded on Squid server. The error apears periodically with several seconds interval. Log sample: Timestamp xxxx...

"ASM_DEP_SHARED" property is wrongly set to true when DEP shared mode is disabled

In XMS 10.15 RP6, the device property "ASMDEPSHARED" is set to "true" even if the "Shared mode" setting of your DEP account is disabled. New DEP enrollments in other 10.15 rolling patches are not impacted...

Unable to set DefaultReuseMachinesWithoutShutdownInOutage using PowerShell command

While runing the PowerShell command "Set-BrokerSite -DefaultReuseMachinesWithoutShutdownInOutage $true" in Citrix Virtual Apps and Desktops CVAD 2203 LTSR environment, the following error "A required feature is disabled by the system configuration" was shown...

Windows Virtual Delivery Agent for CVAD and Citrix DaaS Security Bulletin CVE-2024-6151

Description of Problem A vulnerability has been identified that impacts Virtual Delivery Agent for Windows used by Citrix Virtual Apps and Desktops and Citrix DaaS. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Windows Virtual...

Hotfix XS82ECU1066 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described in CTX691115 - XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144 should install this hotfix...

Hotfix XS82ECU1070 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described inCTX691115 - Citrix Hypervisor Security Bulletinshould install this hotfix. Note: This hotfix is available only to customers on...

XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144

Description of Problem Two issues have been identified, the first of which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and the second of which affects Citrix Hypervisor 8.2 CU1 LTSR only. The first issue, which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR, may allow...

Backup and restore capabilities in XenServer xsconsole

XenServer hosts store metadata about VMs and associated resources such as storage and networking. This metadata forms a complete view of all VMs available across the pool. You can backup this database to recover from physical hardware failure and other disaster scenarios. The legacy backup and...

Citrix Provisioning Security Bulletin CVE-2024-6150

Description of Problem A vulnerability has been discovered that impacts Citrix Provisioning. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Citrix Provisioning Current Release CR Citrix Provisioning versions before 2402 Long Ter...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2023-4966 and CVE-2023-4967

Multiple vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Affected Versions: The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the vulnerabilities: NetScaler ADC and NetScaler...

Citrix Workspace app for HTML5 Security Bulletin CVE-2024-6148 and CVE-2024-6149

Description of Problem Two vulnerabilities have been discovered that impact the Citrix Workspace app for HTML5. Refer to below for further details: Affected Versions The vulnerabilities affect the following supported versions of the Citrix Workspace app for HTML5. Citrix Workspace app for HTML5...

Microsoft Security Update Validation Report July 2024

Microsoft’s July 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Citrix DAAS Cloud Connector

Introduction This article is a summary of the support articles and documentation related to the most common customer issues for Citrix DAAS Cloud connector. Overview of the Issue The Citrix Cloud Connector serves as a channel for communication between Citrix Cloud and your resource locations...

Ctrix Virtual Apps and Desktop - Troubleshooting; Tools and Data collection

Introduction This article is a summary of the top support articles related to the data collection process. There are two main areas covered in this summary including data collection guidance and tools. Top Knowledge Content Citrix Tools: CTX203082 - Citrix Supportability Pack CTX677255 - Citrix...

Xenserver Troubleshooting : Comprehensive Guide

Introduction Instances where XenServer encounters various errors preventing its connection to XenCenter Overview of the Issue In different situations, XenServer experiences connectivity issues with XenCenter, possibly due to various factors. This article will outline different scenarios and...

Xenserver Configuration: Comprehensive Guide

Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...

Xenserver Networking: Comprehensive Guide

Introduction This article aims to assist you in addressing network-related issues or configurations on XenServer Overview of the Article This article will direct you to additional articles covering networking on XenServer, focusing on configuration and troubleshooting. Appendix: Top Knowledge...

Netscaler Troubleshooting (Tools, Logs, Performance)

Introduction This article provides a list of Knowledge Base resources on how to troubleshoot, setup and diagnose most common issues based on memory, CPU, license. Overview of the Issue Below list of articles will provide you an outline of logs which will help you to easily identify a possible CPU...

XenServer VM Tools

Introduction Instances where XenServer encounters various errors while installing XenServer VM tools Overview of the Issue In different situations, XenServer has some issues when installing VM tools, possibly due to various factors. This article will outline different scenarios and potential...

Citrix DAAS Local Host Cache

Introduction This article is a summary of the top support articles related to Local Host Cache / High Availability mode for Citrix Desktops-as-a-Service DaaS Top Support Knowledge Content CTX312157 - Citrix DaaS in an Outage State and Local Host Cache CTX272155 - Enable Local Host Cache with...

CVAD Session Recording Hub Article

Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...

Netscaler - Load Balancing (GLSB, Content Switching)

Introduction This article contains links to some of the most popular knowledge base articles which can help with common issues that are related to the Load Balancing feature of Citrix NetScaler. See the list below for helpful articles which are related to Load Balancing virtual servers, Content...

Citrix License Server Troubleshooting - Hub Article

Introduction This serves as a central location for common Citrix License Server troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and...

Citrix Virtual Apps and Desktop - Configuration, Policies and Security.

Introduction This article is a summary of the top support articles related to Citrix Virtual Apps and Desktop product configuration, compatibility and security. It also provides information related to Citrix Policies: Common issues, configuration and troubleshooting. Top Knowledge Content Securit...

Citrix DAAS Console

Introduction This article is a summary of the top support articles related to Citrix Daas web consoles: Web Studio and Monitor. Top Knowledge Content Director CTX257614 - How to create a detailed custom report from the Cloud Hosted Director Monitor Web Studio CTX477615 - Studio Console Shows...