114 matches found
Application Shortcuts disappear when connecting to server where the profile already exists
When first logging into a server and the user profile is created for the first time, application shortcuts as configured in WEM appears on Desktop. Application shortcuts configured in WEM: Shortcuts created on desktop of new user profile: Shortcuts deleted after subsequent logins...
WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."
When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...
WEM Administration Console Agent list does not contain WEM Agents
Some or all WEM Agents do not appear in the Agent list within the WEM Administration Console. The Norskale Agent Service Event Viewer Logs on affected machines contain the following error: Level: Error Source: Norskale Agent service Event ID: 0 The creator of this fault did not specify a reason...
WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"
When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine. FOR EXAMPLE: All of the following folders, should be redirected and have been configured this way via the WEM...
Error while creating WEM database: "Database creation error!"
Database Creation Wizard produces the following error while creating a new WEM database: "Database creation error!". The Citrix WEM Database Management Utility Debug log file located in "C:\Program Files x86\Norskale\Norskale Infrastructure Services" reports the following error when attempting to...
Move WEM SQL database to a new SQL instance with/without SysAdmin permissions
Unable to perform a migration of the WEM Database to a new SQL Server due to minimal permissions in SQL. SysAdmin permissions on new SQL Server are not allowed and thus can not be used from the WEM broker...
WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"
Random WEM Agent machinesintermittently display the following pop up error message: "WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"...
WEM Admin Console Error: "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again"
After performing in-place upgrade of the WEM Broker, The WEM Admin console gives the following error when trying to connect to the WEM site:. "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again" Plus, when opening t...
WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker
Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...
WEM error message "Specified license server is not available or appropriate licenses are not installed"
When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...
UPM settings configured through WEM are not applying after second logon to WEM Agent Machine
UPM settings configured through WEM are not applying after second logon to WEM Agent Machine...
Mouse and Keyboard functions become unresponsive when launching or refreshing agent if it is not bound to a WEM Configuration Set.
If the WEM agent, vuemUIAgent.exe, is launched or refreshed when it is not bound to a "Configuration Set" inside the WEM Administration Console, the keyboard and mouse functions lock. The WEM Agent in question is in the following screenshot: This is a known issue where keyboard/mouse hooks are no...
How to verify when WEM Agent applied CPU Clamping policy
Verify whether WEM Agent applied CPU Clamping policy...
WEM Agent Connection error: "Broker Server Name or Broker Port Error"
WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...
Guidance on configuring WEM settings per user/user groups
How to set up WEM configuration specifically for user/user groups...
WEM - Some Agents are not showing in WEM Console Agent List
Only one machine at a time within a particular group of WEM Agent machines is showing in the Agent list inside the WEM Administration Console. All machines in this group are receiving policies from WEM whether they appear in this list or not 1: Upon first enumerating the Agent List from inside th...
WEM agent is not able to connect/synchronize with the WEM Broker Server
ISSUE: WEM Agent is not able to connect and synchronize with the WEM Broker servers ERRORS PRESENT: The WEM Agent session & Debug logs show the following error: Exception - AgentLocalCacheSync. : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communicati...
Some WEMs Agent are failing to check in with WEM Broker
Many WEM Agents do not check in with the WEM Broker Server and they are missing from the Agent List inside of the WEM Administration Console. For example, this screenshot shows only 4 Agents checking in but dozens more WEM Agents are configured and should be present in this list: The Debug logs o...
WEM : "No available configuration source detected, Local cache Not Found or not initialized!"
WEM Agent not registering with WEM Broker and the following WEM Agent error is present in the Agent Session Logs: "No available configuration source detected, Local cache Not Found or not initialized!"...