How to enable/collect logs on WEM Agent machine

Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...

WEM Profile Settings are very delayed in applying to an end user session

WEM Profile Settings are very delayed in applying to an end user sessions...

WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server

The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...

WEM SQL Database is growing to over 20 GB

WEM SQL Database is growing to over 20 GB ---...

WEM 4.4 -Transformer autologon is not launching the Agent at logon

WEM Transformer does not auto-launch after an end user logs onto a WEM Agent machine...

WEM - how to setup load balancing via NetScaler for multiple WEM Brokers

Setup load balancing via NetScaler for multiple WEM Brokers...

WEM Agent: "An error occurred while building your environment. Agent processing will now stop."

WEM Agent produces error saying - "An error occurred while building your environment. Agent processing will now stop."...

WEM Database Creation Error Message regarding "Path Specified" when creating WEM database

When attempting to create a WEMDatabase using the Database Management Utility Console, it failswith: "Database Creation Error" The Citrix WEM Database Management Utility Debug Log shows the following exception:"Exception - CreateVuemdb.Run : SqlDatabaseHelper. connection Error : 5133 | Directory...

Error: "Error while changing IO Priority to High for Process" for Processes Related to Antivirus Software

The Windows Event Log on a machine running Workspace Environment Management may contain many events from the WEM Agent Service. These events all relate to processes for Antivirus software installed on the device...

Some Workspace Environment Management security settings are not getting applied

Some WEM-related security settings such as hiding the Run menu or blocking access to system drives are not being applied, and the Agent log throws errors such as these: Exception - VuemEnvironmentalSettingsController.ExecuteEntityPolicySettings : Attempted to perform an unauthorized operation...

Some UPM or WEM Agent parameters may not be applied by the agent after switching from GPO settings to Workspace Environment Management settings.

Symptom 1: WEM Policy/Settings are not applying, and the old Citrix Profile Management items are applying instead Symptom 2: WEM Policies are not applying to the WEM Agents...

Error: "The Citrix WEM Agent Host Service service hung on starting", Netlogon prevented from starting

The Citrix WEM Agent Host Service fails to start with the following error message: "The Citrix WEM Agent Host Service service hung on starting." As a result,the Netlogon service is prevented from starting becauseNetlogon depends on the Citrix WEM Agent Host Service...

Error: "Server sent back a fault indicating it is too busy to process the request" and the WEM Agent fails to connect to the Broker Service

The Citrix Workspace Environment Management Agent fails to connect to the Norskale Infrastructure Service, and the Citrix WEM Agent Service log contains the following error: ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.ServerTooBusyException : Server...

Error: "Logon failure: the user has not been granted the requested logon type at this computer."

Under certain circumstances, the Citrix WEM Agent log may show the following message: "Exception - VuemEnvironmentalSettingsController.ExecuteEntityPolicySettings : Logon failure: the user has not been granted the requested logon type at this computer."...