WAN Accelerator Quick Reference

Purpose This article provides links to documentation regarding Veeam Backup & Replication WAN Acceleration. User Guide Documentation How WAN Acceleration Works WAN Accelerator System Requirements WAN Acceleration Section WAN Accelerator Sizing Adding WAN Accelerators Best Practices Documentation...

How To Export Windows Event Logs

Purpose When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of...

Tips for Advanced Scheduling

Purpose This article provides information about advanced scheduling techniques in Veeam Backup & Replication. Solution Scenario 1: Granular Scheduling This advanced scheduling technique allows for a job to be scheduled to run at different times each day. By configuring the job to run "Periodicall...

.net error on Veeam Backup & Replication Install

When installing Veeam Backup & Replication on a Windows 7 machine you get the following error: failed to execute .net assembly. Error code: 0x8013101B...

Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.

Challenge The Veeam Backup & Replication installer throws the error: Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. C:\ProgramData\Veeam\Setup\Temp\Catalog.log MSI s 90!AC 15:55:52:608: Doing action: VmaCheckServerSvcStatus Action start 15:55:5...

How to Collect Logs for Veeam ONE

Purpose This article documents the process for gathering diagnostic logging from Veeam ONE. Solution Part 1: Collecting Veeam ONE Application Logs 1. Open the Veeam ONE Settings Utility Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe 2. In the lower-left corner,...

Hardware provider is missing in Veeam Backup and Replication user interface

Challenge Backups using a specific hardware provider do not work, and the provider is missing from the user interface. Cause During a Hyper-V host rescan, available VSS providers are enumerated via a VSS API query. Then, all VSS volumes for which those providers can be used are retrieved. In some...

A Duplicate Tape Library is shown in the UI and is offline

Challenge A Tape Library with user-created media pools is shown as "offline ", and a duplicate of the Tape Library, without media pools is shown online instead. This KB article applies only to versions of Veeam Backup & Replication prior to 9.0.x Cause This issue may occur when changing device...

How to Seed a Backup Copy Job

Purpose This article provides references to documentation explaining how to manually seed a Backup Copy job with Veeam Backup & Replication. Solution Veeam Backup & Replication User Guide: Creating Seed for Backup Copy Job Veeam Backup & Replication User Guide: Backup Copy Job Mapping If this KB...

Unable to allocate processing resources

Challenge A job within Veeam Backup & Replication fails with an error that starts with: Unable to allocate processing resources. In the section below is a list of the most common permutations of this error. Troubleshooting Below are different endings to the error "Unable to allocate processing...

Release Information for Veeam Backup & Replication 7 Patch 3

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 3 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771 or 7.0.0.833 prior t...

Users and Roles: Account Setup and Permissions

Documentation Review the following documentation for more information: Veeam Backup & Replication Console - Roles and Users Veeam Backup & Replication Console - Permissions Veeam Backup Enterprise Manager - Accounts, Roles, and Delegated Restore Permissions If this KB article did not resolve your...

How to reinstall vSphere Web Client plug-in for Veeam Backup & Replication

Article Applicability This article is regarding the Local vSphere Client Plug-in only. Veeam Backup Enterprise Manager offers the following configurations of the vSphere Client plug-in: Local vSphere Client Plug-in -- For vSphere Client 7.0.0.x or earlier, the plug-in is installed locally on the...

Incorrect values in the properties of objects in SCOM console

Challenge The collection of performance and events works fine, but during investigation of CPU/RAM properties of Hosts, Virtual Machines etc. unexpected values are revealed. For example ESXi host has 345.9 GB of RAM, but the SCOM property field contains 3459 GB. Cause SCOM processes these values...

Web Client Plug-in error: “invalid Single Sign-On token”

Challenge When a new user of the vSphere web client attempts to access the Veeam Web Client Plug-in, they encounter the following error: Server error: Failed to login to Veeam Backup Enterprise Manager. Login failed due to invalid Single Sign-On token Cause To successfully obtain statistics from...

Error: Object reference not set to an instance of an object after manually deleting a replica VM

Challenge You receive an error after manually deleting a replica VM. Cause The replication job is still mapped to the previous replica VM. An error is produced when Veeam attempts to access the invalid object. Solution Unchecking the Low Connection Bandwidth Enable replica seeding checkbox does n...

Storage I/O Control (SIOC) and Veeam

Challenge Veeam will cause additional IOPS on the datastore of the source VM and a target VM, in a replication job potentially impacting other VMs in the same datastore. In some cases this may cause the performance of other neighboring VMs on the same datastore to decrease during this heavy I/O...

Hyper-V backup job fails to create shadow copy with default shadow storage limit

Challenge Backup or replication of a Hyper-V VM fails. In the Windows event logs on the Hyper-V host server, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...

Installation Fails with Patched Database

Article Applicability The issue documented on this KB is only relevant to Veeam Backup & Replication versions prior to v10. Starting with v10, a different error occurs for the same reason and is documented on KB4204. Challenge When installing Veeam Backup & Replication, selecting an existing...

Veeam ONE v7 R2 update

Challenge Release Notes for Veeam ONE v7 R2 update Cause Please confirm you are running version 7.0.0.876 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client. After upgrading, your build will be version 7.0.0.919. This update should be applied to...