Failed to load jet library

Challenge The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange: "Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll" Solution To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows file...

Cannot uninstall Veeam MP because Microsoft.SystemCenter.SecureReferenceOverride MP is dependent

Challenge During an attempt to uninstall Veeam Management Pack for Microsoft System Center a message appears stating that Microsoft.SystemCenter.SecureReferenceOverride MP is dependent on Veeam Base Discovery MP: Cause The Microsoft.SystemCenter.SecureReferenceOverride contains information...

vCloud jobs are not shown in SCOM views of Backup jobs

Challenge In Backup Job views under SCOM Monitoring, all backup jobs are discovered by Veeam Management Pack for Veeam Backup except for vCloud vCD backup jobs. Cause The behavior is caused by a known issue and fixed in Veeam Management Pack v7. Solution Upgrade to most recent version. More...

Change Managed Server Name/FQDN/IP in Veeam Backup & Replication

Usage Exceptions The method documented in this article is only to be used for changing the Name/FQDN/IP of a managed server--specifically, those servers listed under the Managed Servers node of the Backup Infrastructure view. Please be mindful of the following usage exceptions. DO NOT USE THIS...

Veeam Backup & Replication - SQL Backup Guide: Using Microsoft SQL Server Agent With Application - Aware Image Processing

This guide was created to assist you with successfully backing up, and restoring, Microsoft SQL databases...

Task for VM on ESXi 5.5 or 6.0 fails with "VDDK Error: 1"

Article Applicability This article discusses an issue resolved in ESXi 5.5 Patch 08 and ESXi 6.0 Patch 03. If the error "VDDK error: 1 Unknown error." occurs with an ESXi host running a version more recent than ESXi 5.5 Patch 08 or ESXi 6.0 Patch 03, it is advisable to engage with both VMware...

Locations to Check for Incorrect Username/Password Issues

Challenge Jobs fail with an error message indicating an incorrect user name or password. An account associated with Veeam is being locked out in Active Directory. Solution Below are the locations where accounts are configured within Veeam Backup & Replication and Backup Enterprise Manager...

VM Uptime in Hyper-V Manager Might Reset During Backup

Article Applicability This article is relevant only to Hyper-V on Server 2012 and Server 2012 R2. Note: Server 2012 R2 reached end-of-life on October 10, 2023. Offline backup or saved state backup is a native Microsoft Hyper-V approach to quiesce VMs before taking a volume snapshot. Offline backu...

Release Information for Veeam Backup & Replication 7 Patch 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 4 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771, 7.0.0.833, 7.0.0.83...

Patch 1a Release Notes for Veeam Backup & Replication Add-on for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication Add-on for Kaseya Patch 1a Release Notes Cause Please confirm you are running version 1.0.0.168 prior to installing this patch. You ca...

The negotiation of encryption algorithm is failed

Challenge When trying to restore files from a Veeam appliance to the original location using Other OS restore, the following error is received: "The negotiation of encryption algorithm is failed" Cause Between Linux flavors, certain Ciphers may be enabled or disabled by default or by local policy...

How to migrate Veeam Backup & Replication or Veeam Backup Enterprise Manager

Veeam Backup & Replication Migration Details regarding Veeam Backup & Replication migration are now fully documented in the product user guide. Please review the following documentation: Migrating Veeam Backup & Replication to Another Server Other Migration Types: Migrating Veeam Backup &...

All instances of storage metadata are corrupted

Challenge A task in Veeam Backup & Replication fails with the error: All instances of storage metadata are corrupted. Copy Cause It's important first to understand what the "storage metadata" is. The storage metadata is akin to an MFT master file table for the Veeam Backup & Replication backup...

How to Start a New Backup Chain

Purpose This article documents how to force a backup or backup copy job to start a new backup chain by disconnecting the existing restore points from the job. Solution Please ensure that the destination repository will have sufficient space to start a new backup set. Veeam Backup & Replication 12...

Backup Catalog Service does not start. Error "Can't upgrade database in readonly maintenance mode!"

Challenge This KB applies only if the "Veeam Backup Enterprise Manager" service is present. The "Veeam Backup Catalog Data Service" will not start, and the following error is found in event viewer. "Service cannot be started. Veeam.Backup.Common.CRegeneratedTraceException: Failed to start service...

Automount is Disabled on VMware Backup Proxy

Challenge The Windows OS of a VMware Backup Proxy reports that automatic mounting of new volumes is disabled. Solution The automatic mounting of new volumes being disabled is an expected outcome for VMware Backup Proxies. As documented in the Veeam Backup & Replication User Guide: For Microsoft...

Exchange Logs Not Being Truncated

Challenge This KB provides troubleshooting advice for investigating an apparent Exchange log truncation issue. Cause Exchange truncation may not occur for the following reasons: The Backup Job is not configured to trigger truncation. The VSS operation occurring during the job is not notifying the...

SQL Log Files (LDF) Not Smaller After Truncation

Challenge After Veeam Backup & Replication or Veeam Agent for Microsoft Windows successfully truncates a SQL Server Database with Application-Aware Processing enabled, the SQL Log File .ldf does not become smaller. Cause This is due to the fact that the LDF file itself is a container, when...

Veeam Backup File Encryption Support

Challenge There is a need to encrypt the backup files while they are sitting on storage. Solution Starting with Veeam Backup & Replication v8 data encryption is available, more information can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/dataencryption.html More Information...

Failed to open VMDK. ESXi 5.5 and Veeam 7.0.0.764+

After updating Veeam or VMware such that a combination of ESXi 5.5 and Veeam 7.0.0.764 or higher exist within the environment, the jobs fail with error “Failed to open VMDK” and/or “Host not licensed...