Error: “Preparation of the Master VM Image failed” When UPDATING a Catalog

NOTE : This article contains information about UPDATING a CatalogONLY. For information on CREATING a Catalog see: CTX140734 Updating a catalog might fail during Image Preparation because of many reasons. In order to identify what caused the failure we need to collect preparation Image logs...

Troubleshooting Checklist: Cannot send emails using Secure Mail

Do the following: Collect Secure Mail logs from the device. If you see HTTP 413 in the logs, there are client certificate errors. Run the Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Additional Resources: FullXenMobile Deployment Handbo...

OracleVM 3.2 : sos (OVMSA-2016-0078)

The remote OracleVM system is missing necessary patches to address critical security updates : - add patch to remove all sysrq echo commands from sysreport.legacy John Sobecki orabug 11061754 - comment out rh-upload-core and README.rh-upload-core in specfile - Strip passwords from grub.conf and...

How to Export SQL Logs

Purpose This article documents how to export logs from the two SQL database engines used by Veeam Backup & Replication: Microsoft SQL Server PostgreSQL Solution Microsoft SQL Server Log Collection The following steps require Microsoft SQL Server Management Studio SSMS. 1. Open Microsoft SQL Serve...

How to collect ADB and XCODE logs for XenMobile

To make users aware on how they can collect the ADB logs and XCODE logs...

Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases

Veeam Service Provider Console 8 New Feature Starting in Veeam Service Provider Console 8, it is now possible for Service Providers to create a support case from within the Veeam Service Provider Console console. This new feature also includes automatic log collection during case creation. Purpos...

EMC Isilon OneFS Command Injection Vulnerability

The EMC Isilon OneFS Operating System is an intelligent file system that combines a file system, volume manager and data protection. The EMC Isilon OneFS web management interface fails to properly filter input when invoked to perform log collection, which could allow a malicious user to execute...

Graylog2 Default Credentials

The remote host is running Graylog2, a log collection and analysis system, which is using a known set of default credentials. %NASLMINLEVEL 70300 C Tenable Network Security, Inc. include'deprecatednasllevel.inc'; include'compat.inc'; if description scriptid81260; scriptversion"1.3";...

How To Export Windows Event Logs

Purpose When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of...

How to Collect Logs for Veeam ONE

Purpose This article documents the process for gathering diagnostic logging from Veeam ONE. Solution Part 1: Collecting Veeam ONE Application Logs 1. Open the Veeam ONE Settings Utility Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe 2. In the lower-left corner,...

How to Collect Logs for Veeam Backup & Replication

Purpose This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance. Additional Logging Veeam Backup & Replication interoperates with other Veeam products. Please refer to the...

Moderate: Red Hat Security Advisory: Red Hat Storage Console 2.1 security update

Updated Red Hat Storage Console packages that fix one security issue, various bugs, and add enhancements are now available for Red Hat Storage Server 2.1. The Red Hat Security Response Team has rated this update as having moderate security impact. A Common Vulnerability Scoring System CVSS base...

How to Collect Guest Processing Log Files

Purpose This article documents how to locate and gather guest-level log files associated with Application-Aware Processing or VM Guest OS File Indexing that occurs with Veeam Backup & Replication VM backup jobs. While investigating issues related to Guest Processing, additional logs must be...

How to Create a Veeam Support Case

Phone Support To improve case handling, you must Open a Case via the portal before calling in. The phone system will ask for your case number and use advanced routing to connect you with the engineer handling your case or an appropriate product/feature specialized support engineer. Purpose This...

[SECURITY] Fedora 17 Update: vdsm-4.10.0-13.fc17

The VDSM service is required by a Virtualization Manager to manage the Linux hosts. VDSM manages and monitors the host's storage, memory and networks as well as virtual machine creation, other host administration tasks, statistics gathering, and log collection...

Veeam Service Fails to Start with Error 1920

Challenge A service relating to Veeam Backup & Replication fails to start and displays the message: Error 1920. Service failed to start. Verify that you have sufficient privileges to start system services. Copy Solution Common Causes The service is set to run as an account other than Local System...