Recommended update for otrs (moderate)

ID OPENSUSE-SU-2020:0551-1
Type suse
Reporter Suse
Modified 2020-04-25T21:13:38


Otrs was updated to 5.0.42, fixing lots of bugs and security issues:

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  • CVE-2020-1773 boo#1168029 OSA-2020-10:
    • Session / Password / Password token leak An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords.
  • CVE-2020-1772 boo#1168029 OSA-2020-09:
    • Information Disclosure It’s possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords.
  • CVE-2020-1771 boo#1168030 OSA-2020-08:
    • Possible XSS in Customer user address book Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding.
  • CVE-2020-1770 boo#1168031 OSA-2020-07:
    • Information disclosure in support bundle files Support bundle generated files could contain sensitive information that might be unwanted to be disclosed.
  • CVE-2020-1769 boo#1168032 OSA-2020-06:
    • Autocomplete in the form login screens In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue.

Update to 5.0.41 <a rel="nofollow" href=""></a> * bug#14912 - Installer refers to non-existing documentation

  • added code to upgrade OTRS from 4 to 5

    READ UPGRADING.SUSE * steps 1 to 4 are done by rpm pkg * steps 5 to END need to be done manually cause of DB backup

Update to 5.0.40

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  • CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling of uploaded inline images Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file.

    • CVE-2020-1765, OSA-2020-01: Spoofing of From field in several screens An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound
    • run bin/ Maint::Config::Rebuild after the upgrade
  • Update 5.0.39 <a rel="nofollow" href=""></a>

  • CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of service OTRS can be put into an endless loop by providing filenames with overly long extensions. This applies to the PostMaster (sending in email) and also upload (attaching files to mails, for example).

  • CVE-2019-18179 OSA-2019-14: Information Disclosure An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn’t have permissions.

Update to 5.0.38 <a rel="nofollow" href=""></a>

  • CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An attacker who is logged into OTRS as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent compose an answer to the original article.

Update to 5.0.37 <a rel="nofollow" href=""></a>

  • CVE-2019-13458, boo#1141432, OSA-2019-12:

    Information Disclosure An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords.

  • CVE-2019-13457, boo#1141431, OSA-2019-11:

    Information Disclosure A customer user can use the search results to disclose information from their “company” tickets (with the same CustomerID), even when CustomerDisableCompanyTicketAccess setting is turned on.

  • CVE-2019-12746, boo#1141430, OSA-2019-10:

    Session ID Disclosure A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user.

Update to 5.0.36

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  • CVE-2019-12497, boo#1137614, OSA-2019-09: Information Disclosure In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes.

  • CVE-2019-12248, boo#1137615, OSA-2019-08: Loading External Image Resources An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources.

Update to 5.0.35

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  • CVE-2019-10067, boo#1139406, OSA-2019-05:

    Reflected and Stored XSS An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.

  • CVE-2019-9892, boo#1139406, OSA-2019-04:

    XXE Processing An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files of OTRS filesystem.

  • update missing CVE for OSA-2018-10, OSA-2019-01

Update to 5.0.34

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  • CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS.

Update to 5.0.33

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Update to 5.0.26

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  • remove obsolete

  • otrs-scheduler.service
  • otrs-scheduler.init