Installation of Veeam Backup & Replication version 8 fails

Challenge Installation of Veeam Backup & Replication fails with one of the following errors: 1. Cannot get 'Veeam Backup and Replication Service' service account name. or 2. Failed to use specified user account. Cause Both of these issues occur when reinstalling Veeam. Solution To resolve the...

The process cannot access the file because it is being used by another process

Antivirus Interference Antivirus software can cause access issues similar to those documented in this article. Such interference often occurs when security software detects a Veeam process attempting to access a file and simultaneously locks the file for inspection, coinciding with the Veeam...

SAN snapshots on HP Store Virtual P4500 left behind after backup failures

Challenge The Veeam backup job fails but the SAN snapshot on HP Store Virtual is still created and left behind. On the proxy you may see in the event logs 2 events, one after another: first VSS event 8229 about VSS writer failure and then event 284 from HP StoreVirtual VSS Provider about successf...

Failed to execute SQL scripts for Database

Challenge Upgrade from Veeam Backup & Replication 7 to 8 may fail with "Failed to execute SQL scripts for Database " Cause The issue is caused by mediapools which are not linked to any library but still contain tape media entries. This may happen when the library or standalone drive was exchanged...

Veeam ONE Database Partitioning

This article contains instructions about partitioning Veeam ONE database...

Backup to tape jobs fails when the source contains .vrb files

Challenge 1. When using backup to tape on a source job containing .vrb files, the jobs may fail with the error: MediaPool not found id: 00000000-0000-0000-0000-000000000000. 2. When enabling incremental mode in backup to tape, .vrb files will be transfered to tape. Cause This is a known issue...

After replacing the license file, you get warnings about a “Grace Period” to renew the license in 4000 days

Challenge This article covers an issue which impacts the following versions differently, but is caused by the same issue. Veeam Backup & Replication 7 Veeam Backup & Replication 8 and 9 ─ ───────────────────────────────────────────────────────── Veeam Backup & Replication 7 ─...

Enterprise Manager Install fails with Patched Database Error

Purpose If the Veeam Backup Enterprise Manager software is moved, or needs to be reinstalled and it was previously patched it errors out with the following error: Cause The SQL database that is being reused contains table entries that mark it as having been used with a newer version the version o...

Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation

Challenge Inventory job or any tape jobs may fail with an error "Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation" You may find following entries in the Job..TapeVmBackup.log / Job..TapeFilesBackup or Job.Tapelibraryinventory.TapeInventory:...

Veeam doesn't clean up temporary datastore in vSphere after restore from NetApp storage snapshot

Challenge After completing one of the restore options available for NetApp storage snapshot, you may notice that the temporary datastore under the name "snap--" is still mounted on the ESXi hosts with inactive status. See the screenshot below for an example: After a manual rescan of the storage...

Misconfigured RPC Settings cause Backup Job to fail with "Failed to prepare guest for hot backup"

Article Applicability This KB article is specific to a scenario where Dynamic RPC ports have been customized within the registry. That customization then causes the particular error Code: 87. The primary error in the UI, "Failed to prepare guest for hot backup," has many causes, and this article...

Veeam Explorer for Exchange (VEX) Restore Failure - HTTP Error 501 – Load Balancer

Challenge The following KB is only relevant if a Load Balancer is being used. When attempting to use the "Restore to " function the restore fails with "HTTP Error 501". The following will be found in the logs: Item restore failed: The request failed with HTTP status 501: Invalid Request. Error:...

VDDK Error 3014 - Insufficient permissions in the host operating system

Challenge A Veeam Backup & Replication task interacting with a VMware environment fails with error: Error --tr:VDDK error: 3014 Insufficient permissions in the host operating system. Value: 0x0000000000000bc6 Cause This error occurs when the account used to communicate with the vCenter does not...

Tape configuration restore

Challenge Due to architecture limitations, configuration backups created with Veeam Backup & Replication 7.0 did not capture database records that were responsible for displaying VMs processed with jobs in the Veeam Backup & Replication console. These limitations applied to all types of jobs,...

Backup Copy Retention

Purpose This article is intended to document how Backup Copy's retention is enforced. Solution Starting with Veeam Backup & Replication 11, there are two diferent retention policy schemes for backup copy jobs: Short-Term Retention Policy GFS Retention Policy Weekly, Monthly, Yearly More Informati...

Hyper-V Changed Block Tracking Troubleshooting

Challenge Backup and/or Replication jobs report that changed block tracking is not working properly. Article Applicability This article is only relevant when Veeam Backup & Replication is used with the following Hyper-V versions. In these older versions of Hyper-V there was no native CBT function...

Cannot Register Management Service. The Specified Service Has Been Marked for Deletion.

Challenge A Backup or Replication job using Application-Aware Processing fails with an error similar to: Failed to prepare VM for processing: Unable to perform installation Unable to register and start service. Attempt 10 of 10 Cannot register management service. Service name: VeeamVssSupport...

Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'

Challenge Entire VM Restore fails with: An error occurred while taking a snapshot: Error. Cause This can occur when a workingDir entry in the VMX causes the VM to attempt to direct snapshots to a different datastore that is not present in the site where the restore is taking place. Solution To...

Veeam ONE 7.0 Patch 2 Release Notes

Challenge Release Notes for Veeam ONE 7.0 Patch 2. Cause Please confirm you are running Veeam ONE 7 or Veeam ONE 7R2 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 7.0.0.xxx. After upgrading, your version build will b...

How to Use Windows Management Instrumentation (WMI) Tester [WBEMTest] to Test WMI Connectivity

Purpose This article documents how to use Windows Management Instrumentation WMI Tester WBEMTest to test connectivity, which can assist in troubleshooting and isolating WMI-related issues with Veeam products. Solution Opening Windows Management Instrumentation WMI Tester 1. Open a Run prompt. Pre...