Throttling Rules Not Being Applied

Challenge A configured Network Throttling rule does not appear to be taking effect. Solution Traffic can only be throttled between backup infrastructure components where the Veeam Data Movers are deployed. These components differ depending on a data protection scenario. For more information, revi...

Windows Server IoT/Windows Storage Server — Support Statement

Support Statement At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are...

Failed to call RPC function 'StartAgent': Timed out requesting agent port for client sessions.

Challenge A task fails with the error: Error: Failed to call RPC function 'StartAgent': Timed out requesting agent port for client sessions. Cause These errors may occur because of either: A firewall prevents the remote machine from initiating communication on one or more of the assigned...

Uninstalling Veeam Collectors if a System Resource Pool Was Used for Auto-Deployment

Purpose This article documents how to uninstall Veeam Management Pack for Microsoft System Center if during auto-deployment of Veeam Collectors, one of the system resource pools was used i.e., All Management Servers Resource Pool, Notifications Resource Pool, or AD Assignment Resource Pool. This...

Monitoring of vSphere 4.x fails with Veeam MP v7

Challenge Though everything is configured correctly and you have successfully added vCenter 4.x or standalone ESX 4.x to Veeam Extensions as a Monitoring target, no data is shown in SCOM and you can see "Veeam VMware Collector: VMware connection is unavailable" alerts . Additionally, the followin...

“Invalid Credentials” Error Adding a Hyper-V Host Using a Local Account

Article Applicability This article relates to an error that only occurs when Veeam Backup & Replication is deployed on a Windows machine. With the Veeam Software Appliance, to add a Hyper-V host using credentials, it requires that both the appliance and the Windows machine are added to the same...

How to restore vCenter Server without a vCenter Server

Challenge The vCenter Server is not available and the vCenter Server VM needs to be restored. Solution To restore the vCenter Server, you will need to add one of the individual ESXi hosts to Veeam Backup & Replication, allowing you to target that host directly to restore the vCenter VM. Possible...

SCOM console crashes when opening widget personalization dialog

Challenge When opening the Personalization dialog for any State View widget, the widget appears empty, and the Operations Manager Console crashes Cause There is a specific new widget declaration which can cause issues while loading other widgets. Solution Download Veeam Widget Library MP 7.0.0.18...

Job Fails to Start Due to Timeout Caused by Desktop Heap Allocation Failure

Article Applicability The timeout error displayed in Veeam Backup & Replication can be caused by various factors. This article explicitly addresses a scenario where the Windows OS experiences a 'heap allocation' failure. Please note that the solution provided in this article is only applicable if...

Using the vSphere MOB (Managed Object Browser) to Troubleshoot Snapshot Creation

Purpose This article documents the procedure for manually creating a vSphere VM snapshot using the Managed Object Browser MOB. Solution Start by identifying the Managed Object Reference-ID MORef-ID of the VM for which the snapshot will be created. If the VM is being protected by Veeam Backup &...

Failed to load jet library

Challenge The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange: "Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll" Solution To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows file...

Cannot uninstall Veeam MP because Microsoft.SystemCenter.SecureReferenceOverride MP is dependent

Challenge During an attempt to uninstall Veeam Management Pack for Microsoft System Center a message appears stating that Microsoft.SystemCenter.SecureReferenceOverride MP is dependent on Veeam Base Discovery MP: Cause The Microsoft.SystemCenter.SecureReferenceOverride contains information...

vCloud jobs are not shown in SCOM views of Backup jobs

Challenge In Backup Job views under SCOM Monitoring, all backup jobs are discovered by Veeam Management Pack for Veeam Backup except for vCloud vCD backup jobs. Cause The behavior is caused by a known issue and fixed in Veeam Management Pack v7. Solution Upgrade to most recent version. More...

Change Managed Server Name/FQDN/IP in Veeam Backup & Replication

Usage Exceptions The method documented in this article is only to be used for changing the Name/FQDN/IP of a managed server--specifically, those servers listed under the Managed Servers node of the Backup Infrastructure view. Please be mindful of the following usage exceptions. DO NOT USE THIS...

Veeam Backup & Replication - SQL Backup Guide: Using Microsoft SQL Server Agent With Application - Aware Image Processing

This guide was created to assist you with successfully backing up, and restoring, Microsoft SQL databases...

Task for VM on ESXi 5.5 or 6.0 fails with "VDDK Error: 1"

Article Applicability This article discusses an issue resolved in ESXi 5.5 Patch 08 and ESXi 6.0 Patch 03. If the error "VDDK error: 1 Unknown error." occurs with an ESXi host running a version more recent than ESXi 5.5 Patch 08 or ESXi 6.0 Patch 03, it is advisable to engage with both VMware...

Locations to Check for Incorrect Username/Password Issues

Challenge Jobs fail with an error message indicating an incorrect user name or password. An account associated with Veeam is being locked out in Active Directory. Solution Below are the locations where accounts are configured within Veeam Backup & Replication and Backup Enterprise Manager...

VM Uptime in Hyper-V Manager Might Reset During Backup

Article Applicability This article is relevant only to Hyper-V on Server 2012 and Server 2012 R2. Note: Server 2012 R2 reached end-of-life on October 10, 2023. Offline backup or saved state backup is a native Microsoft Hyper-V approach to quiesce VMs before taking a volume snapshot. Offline backu...

Release Information for Veeam Backup & Replication 7 Patch 4

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Veeam Backup & Replication Patch 4 Release Notes Cause Please confirm you are running version 7.0.0.690, 7.0.0.715, 7.0.0.764, 7.0.0.771, 7.0.0.833, 7.0.0.83...

Patch 1a Release Notes for Veeam Backup & Replication Add-on for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication Add-on for Kaseya Patch 1a Release Notes Cause Please confirm you are running version 1.0.0.168 prior to installing this patch. You ca...