How to Export SQL Logs

Purpose This article documents how to export logs from the two SQL database engines used by Veeam Backup & Replication: Microsoft SQL Server PostgreSQL Solution Microsoft SQL Server Log Collection The following steps require Microsoft SQL Server Management Studio SSMS. 1. Open Microsoft SQL Serve...

Task fails with error: Application is Shutting Down

Challenge Jobs of any type fail with the error, "Application is shutting down." For example: Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method DataTransfer.SyncDisk Copy BackupSynthesizedStorageToTape...

Restoring Domain Controller from an Application-Aware backup

Article Applicability The details discussed in this article are related only to Domain Controllers that are not virtual machines in a Hyper-V environment. In Hyper-V environments, Domain Controller VMs are not modified to change the boot method during restore because the HV Integration Tools noti...

Configuring a SQL staging server to a Veeam Explorer gives “error: 25”

Challenge When configuring a staging SQL server for Veeam Explorers, the following error appears when a malformed server name is provided: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify th...

Release Notes for Veeam ONE 9.0 Update 1

Challenge Release Notes for Veeam ONE 9.0 Update 1 Cause Please confirm you are running Veeam ONE 9 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the build number should be 9.0.0.xxx. After upgrading, your version build will be 9.0.0.2088. Thi...

Release Notes for Veeam Backup & Replication 9.0 Update 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 1 Cause Please confirm you are running version 9.0.0.902 prior to installing this update. You can che...

Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DATABASE

Challenge A SQL Server Transaction Log Backup task fails with the error: Collected SQL Server transaction logs do not match any existing database backup: SQLINSTANCE\DBNAME Copy Cause This error occurs because the collected transaction logs do not match the existing backup of the server. The most...

Failback That Was Canceled or Failed Results in CID Mismatch

Challenge In rare situations, if a VMware Replication Failback to Original VM fails or is canceled, the original VM may be left in a 'consolidation needed' state and cannot be powered on or consolidated because of errors such as: The parent virtual disk has been modified since the child was creat...

How to Collect SQL Logs for Deadlock

Challenge To gather logs for SQL Deadlock troubleshooting. Cause Database actions can, in certain circumstances, cause deadlock issues. Solution Using SQL Server Management Studio Tools SSMS perform the following: 1. Connect to the Veeam Backup & Replication configuration database. 2. Expand...

How to Exclude Microsoft SQL Databases from Application-Aware Processing

Purpose This article documents how to exclude a Microsoft SQL Database from being processed by Application-Aware Processing. Limitations and Considerations Excluding a database from Application-Aware Processing only means it will not be processed as part of the VSS snapshot operation, and the...

Installing x86 Veeam Monitor client

Challenge Installation of Veeam ONE Monitor Client x86 is required. Cause To access VM console, the x86 version of Veeam ONE Monitor Client must be installed. Solution 1. Open Veeam ONE 9 distribution .iso and locate veeammonitorclnx86.msi file in the Monitor folder. 2. Run CMD as administrator...

Attempting to upgrade/install Backup Enterprise Manager to v9 – Error: “No such service found”

While attempting to upgrade/install Veeam Backup Enterprise Manager to v9 the error “No such service found” occurs. For this KB to be applicable the following errors must be found within the CatalogSe...

Veeam Cloud Service Provider Per-VM Licensing Exceeded

Challenge Tenant-side Error A Veeam Cloud Service Provider's Tenant receives the error message Service Provider has exceeded the licensed VM count Tenant job-level error: Error: Cannot backup this VM because your service provider has reached licensed VM limit. Service Provider-side Error Veeam...

How to Change the Veeam ONE Monitor Performance Cache Location

Purpose This article documents how to change the location where Veeam ONE stores the performance cache data. Solution Method 1: Change Performance Cache Location via the Settings Utility Veeam ONE Server Settings Performance Cache Method 2: Change Performance Cache Location via Registry Value 1. ...

Script execution on Linux target fails with “Permission Denied” even when executed as root.

Challenge When interacting with Linux servers, Veeam Backup & Replication may encounter a "Permission Denied" error during script execution Pre-freeze, post-thaw, and repository data mover agent scripts, even when the account being used is the root user. Cause All script files are uploaded to and...

Connectivity Issue When Adding Veeam Backup & Replication to Enterprise Manager

Challenge When attempting to add a Veeam Backup Server to Veeam Backup Enterprise Manager the following error occurs: Connection to Veeam Backup service unavailable. Copy Correlated with this error will be entries n the svc.VeeamBES.log on the Enterprise Manager server stating "host not resolved....

Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases

Veeam Service Provider Console 8 New Feature Starting in Veeam Service Provider Console 8, it is now possible for Service Providers to create a support case from within the Veeam Service Provider Console console. This new feature also includes automatic log collection during case creation. Purpos...

Tape Write Operations Fail for MHVTL if Block Size Is Not Set to 64 KB

Challenge All tape write operations fail for MHVTL drives if the data block size is not set to 65,536 bytes. Cause Starting in Veeam Backup & Replication v9, a new algorithm for automatically selecting the data block size was implemented. The software will automatically detect the highest availab...

How to Change the Oracle Archive Log File Location During Application-Aware Backup

Purpose This article explains how to change the Oracle Archive log file location used during Application-Aware Backup. Note: These settings only affect the log file location for Application-Aware Backup operations. Solution Linux-based Oracle Server: In the location where the Veeam agent starts, ...

How to get disk changed areas from CBT(changed block tracker) in vSphere

Purpose This article demonstrates how to pull the changed disk areas in a vSphere environment. Performing this task is intended as a way to demonstrate how changed block tracking functions for Veeam Backup & Replication jobs. The most common situation where this article comes into play is when a...