Veeam Backup & Replication 9.5 Day 0 Update

Challenge This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.5 partner preview RTM build 9.5.0.580 to generally available version of Veeam Backup & Replication 9.5 GA build 9.5.0.711. This update addresses a number of issues reported by our partners...

"Use Windows Session Credentials" options does not work for Veeam ONE Reporter and Business View websites

Challenge When using Internet Explorer , Veeam ONE Reporter and Business View websites keep asking for Windows credentials at logon despite enabling the "Use Windows session credentials" option. NOTE: Business View website is not available since version 9.5 Update 4. It was integrated with the...

Microsoft Exchange logs are not being truncated in Veeam Backup and Replication 9.5

Challenge After upgrade to version 9.5.0.711 Microsoft Exchange logs no longer get truncated. In the Windows Application event logs you might get an error with an event ID 2034. Cause This is a known issue in build 9.5.0.711. If you disable Microsoft SQL logs truncation in Job properties then...

CID Mismatch in VMware on Restore with Backup and Replication V9 installed on Server 2008R2

Challenge Upon restore using Veeam Backup and Replication V9X you receive a CID mismatch error when you are on vSphere 5.5 Update 3b Cause This is a known issue with restoring with the option to use VM tags is enabled in vSphere 5.5 Update 3b Solution Known workarounds: 1. Upgrade Backup and...

High Veeam ONE Database IOPS Index

Challenge Starting with version 9, Veeam ONE database server shows high IOPS usage of approximately 700-800 operations per second with regular spikes exceeding 2500 operations every 5 minutes. Cause As a real-time monitoring solution, Veeam ONE actively performs input-output operations against it...

PowerShell Script Execution Troubleshooting Advice

Veeam Support Scope Per Veeam Support Policy: Custom script troubleshooting is not supported. What's in Scope: Confirming that the Veeam task executed the script. Assisting with Veeam PowerShell cmdlets not functioning as intended or documented. What's Out of Scope: Troubleshooting why a custom...

Veeam Backup & Replication Local Privilege Escalation Vulnerability

Challenge The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string. Cause The...

Moving Cloud replicas to another datastore

Purpose A Service Provider may need to migrate replicated cloud VMs to a different datastore using Storage vMotion. This article describes which changes should be made on the Provider's Veeam Server to ensure non-disruptive migration. Solution Having performed svMotion, a SP should do the...

Restore Fails for Database with Consecutive Backslash Characters in File Path

Challenge Veeam Explorer for Microsoft SQL Server reports the error: Inconsistent database metadata. See the log for details. Cause One or more database file paths contained multiple consecutive backslash characters when the SQL server was backed up. Solution Clarifying Issue This issue cannot be...

VM Disk Labels Out of Order After Restore

Challenge After Instant VM Recovery or Full VM Restore, a VMware VM appears to have been restored with its disks out of order. However, the disk files are each associated with the correct SCSI, IDE, or SATA disk IDs, disks are not out of order within the VM guest OS, and the VM otherwise function...

Name of Backups Entry Does Not Match Job Name

Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...

How to Change Credentials for a Shared Folder in a File to Tape Job

Purpose This article documents how to change credentials used to connect to a UNC path added to a File Backup to Tape job. Solution To add an SMB share to a File Backup to Tape job, the SMB share must be added in the Inventory view under File Shares SMB Shares section. To change which credentials...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...

VMware Instant Recovery Times Out

Challenge Instant VM recovery of a VMware VM fails after at least 30 minutes with the error: Failed to publish VM Cause Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant...

Failed Load Library During Application Aware Processing of Oracle Running on Linux

Challenge When backing up a Linux VM running Oracle using Application-Aware Processing the following error occurs: Failed load library /u01/oracle/product/12.1.0.2/db1/lib/libclntsh.so. libmql1.so: cannot open shared object file: No such file or directory when performing a backup Solution Confirm...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

Failed job is marked as Successful on the Cloud Provider side

Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...

Windows File Level Restore hangs on "Starting restore session"

Challenge Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically on the machine where the Veeam Backup & Replication Console is launched. You may that find the following location of the cac...

How to Map Replicas in Cloud Connect

Purpose This KB article documents the procedure for mapping a replication job to a replica that was not created by a tenant's replication job. Cause Use case examples: The tenant has sent backup files to the Service Provider, and the Service Provider restores the VMs from the backup files to crea...

Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"

Challenge When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update. Alternatively, the following error occurs: An error has occurred: Unable to proceed with the...