IBM Tape Library Not Listed in Device Manager under “Medium Changers”

Challenge IBM System Storage Tape Library does not appear under the heading Medium Changers in the Device Manager, preventing it from working with Veeam Backup & Replication. Cause The issue occurs when the Library Mode is set to Sequential within the IBM System Storage Tape Library configuration...

There Is Not Enough Space on the Disk

Challenge A job or task reports the error: There is not enough space on the disk Cause This error is relayed by Veeam Backup & Replication when the underlying system reports the error while attempting to write a file. More often than not, this error quite literally means the disk has insufficient...

SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

Challenge A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment: 10/16/2013 2:13:31 PM Getting virtual lab configuration 10/16/2013 2:14:41 PM Starting virtual lab routing engine 10/16/2013 2:15:24 PM DC1 - Publishing 10/16/2013 2:15:30...

Release Information for Veeam Backup & Replication 7 Patch 1

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by Patch 1 for Veeam Backup & Replication 7.0.0.690. This is NOT a compatibility patch for vSphere 5.5. Cause Please confirm yo...

Installing Veeam Backup & Replication 6.5.0.144

Challenge You need to install Veeam Backup & Replication version 6.5.0.144. Solution To install Veeam Backup & Replication version 6.5.0.144, you must first install version 6.5.0.109 and then apply Patch 3. 1. Install the correct 32-bit or 64-bit version of Veeam Backup & Replication version...

Credentials Test or Job Fails when attempt to use VIX

Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...

Choosing a restore proxy for performing a Full VM restore

When doing a Full VM restore with Veeam Backup & Replication, sometimes you will need to choose a proxy to get the restore done faster. An example would be restoring across a WAN where Veeam is local, but the repository is on the remote site...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition...

How to Forcibly Stop Stuck Jobs

Notice of Future Change This article may be retired in the future. As the product has matured, the incidence of jobs or tasks becoming "stuck" has decreased significantly. However, there are instances where a job might be executing a background task, giving the appearance that it has become stuck...

Veeam Backup & Replication - HP San Setup Guide

Challenge Veeam Explorer for SAN Snapshots lets you perform Veeam restores of entire VMs or individual items directly from HP StoreVirtual VSA and LeftHand snapshots. And like Explorer for Exchange, it's included in all editions of Veeam Backup & Replication. Cause This is a how-to guide on...

How to Relocate Veeam Backup & Replication Backup Files

Other Data Relocation-Related Articles KB2236 --Moving backup files to/from a Scale-Out Backup Repository. KB2321 -- Changing the backup location of Veeam Agent jobs operating in Standalone mode not directly controlled by Veeam Backup & Replication but targeting a Veeam Backup & Replication...

Patch 1 Release Notes for Veeam ONE 6.5.0.676

Challenge Patch 1 for Veeam ONE 6.5.0.676 resolves a number of issues described in this article. All patches are cumulative, which means that this patch includes all fixes listed below. Cause Prior to applying this patch, make sure you are running Veeam ONE version 6.5.0.676. You can check this...

Buttons Disappear on Chinese localized servers in Veeam Backup & Replication object properties

Challenge On Chinese localized servers, buttons will not appear on standard DPI, but will show up instead once the DPI is increased to large. Solution To resolve, use Medium DPI 120 - 125% as opposed to Normal Small DPI 96 - 100%, or change the registry font settings. Note that editing the regist...

Unable to Mount VPower NFS Specified Key Name or Identifier Already Exists

Challenge During a Veeam vPower NFS-based operation SureBackup, Instant Recovery, Instant Disk Recovery, or Other-OS FLR, the following errors may occur: Unable to mount vPower NFS volume :/VeeamBackup. Fault "AlreadyExistsFault", Error The specified key, name, or identifier already exists. Unabl...

Upgrade to version 6.5 fails with the "Unable to connect to SQL Server" error

Challenge When upgrading to Veeam Backup & Replication version 6.5 you receive the error: "Unable to connect to SQL Server servername=:Login failed for user", even though the dbowner account is used. You also experience one of the following symptoms: You receive repeated logon windows You receive...

Failed to parse "-quiescedsnap"

Challenge After you upgrade to VMware vSphere 4.1 Update 3, a new line is added to virtual machine configuration files .vmx. The line makes the VM configuration files invalid. As a result, Veeam Backup & Replication jobs fail. Solution The issue has been resolved in build 6.1.0.205. For details,...

The specified transports are not available

Challenge The SAN or Virtual Appliance mode intermittently fails with the error: Error: Client error: The specified transports are not available. Available transports: nbd. Specified transports: san. VMDK path: Datastore VMname/VMName.vmdk. The following entries can be seen in the VeeamAgent log:...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...