VDDK Error 3014 - Insufficient permissions in the host operating system

Challenge A Veeam Backup & Replication task interacting with a VMware environment fails with error: Error --tr:VDDK error: 3014 Insufficient permissions in the host operating system. Value: 0x0000000000000bc6 Cause This error occurs when the account used to communicate with the vCenter does not...

Backup Copy Retention

Purpose This article is intended to document how Backup Copy's retention is enforced. Solution Starting with Veeam Backup & Replication 11, there are two diferent retention policy schemes for backup copy jobs: Short-Term Retention Policy GFS Retention Policy Weekly, Monthly, Yearly More Informati...

Hyper-V Changed Block Tracking Troubleshooting

Challenge Backup and/or Replication jobs report that changed block tracking is not working properly. Article Applicability This article is only relevant when Veeam Backup & Replication is used with the following Hyper-V versions. In these older versions of Hyper-V there was no native CBT function...

Failed to call RPC function 'StartAgent': Timed out requesting agent port for client sessions.

Challenge A task fails with the error: Error: Failed to call RPC function 'StartAgent': Timed out requesting agent port for client sessions. Cause These errors may occur because of either: A firewall prevents the remote machine from initiating communication on one or more of the assigned...

“Invalid Credentials” Error Adding a Hyper-V Host Using a Local Account

Article Applicability This article relates to an error that only occurs when Veeam Backup & Replication is deployed on a Windows machine. With the Veeam Software Appliance, to add a Hyper-V host using credentials, it requires that both the appliance and the Windows machine are added to the same...

How to restore vCenter Server without a vCenter Server

Challenge The vCenter Server is not available and the vCenter Server VM needs to be restored. Solution To restore the vCenter Server, you will need to add one of the individual ESXi hosts to Veeam Backup & Replication, allowing you to target that host directly to restore the vCenter VM. Possible...

Job Fails to Start Due to Timeout Caused by Desktop Heap Allocation Failure

Article Applicability The timeout error displayed in Veeam Backup & Replication can be caused by various factors. This article explicitly addresses a scenario where the Windows OS experiences a 'heap allocation' failure. Please note that the solution provided in this article is only applicable if...

Using the vSphere MOB (Managed Object Browser) to Troubleshoot Snapshot Creation

Purpose This article documents the procedure for manually creating a vSphere VM snapshot using the Managed Object Browser MOB. Solution Start by identifying the Managed Object Reference-ID MORef-ID of the VM for which the snapshot will be created. If the VM is being protected by Veeam Backup &...

Patch 1a Release Notes for Veeam Backup & Replication Add-on for Kaseya

The Kaseya plug-in for Veeam Backup & Replication was discontinued in 2019 and is no longer available nor supported by Veeam. Challenge Veeam Backup & Replication Add-on for Kaseya Patch 1a Release Notes Cause Please confirm you are running version 1.0.0.168 prior to installing this patch. You ca...

How to migrate Veeam Backup & Replication or Veeam Backup Enterprise Manager

Veeam Backup & Replication Migration Details regarding Veeam Backup & Replication migration are now fully documented in the product user guide. Please review the following documentation: Migrating Veeam Backup & Replication to Another Server Other Migration Types: Migrating Veeam Backup &...

All instances of storage metadata are corrupted

Challenge A task in Veeam Backup & Replication fails with the error: All instances of storage metadata are corrupted. Copy Cause It's important first to understand what the "storage metadata" is. The storage metadata is akin to an MFT master file table for the Veeam Backup & Replication backup...

How to Start a New Backup Chain

Purpose This article documents how to force a backup or backup copy job to start a new backup chain by disconnecting the existing restore points from the job. Solution Please ensure that the destination repository will have sufficient space to start a new backup set. Veeam Backup & Replication 12...

Automount is Disabled on VMware Backup Proxy

Challenge The Windows OS of a VMware Backup Proxy reports that automatic mounting of new volumes is disabled. Solution The automatic mounting of new volumes being disabled is an expected outcome for VMware Backup Proxies. As documented in the Veeam Backup & Replication User Guide: For Microsoft...

Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.

Challenge The Veeam Backup & Replication installer throws the error: Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. C:\ProgramData\Veeam\Setup\Temp\Catalog.log MSI s 90!AC 15:55:52:608: Doing action: VmaCheckServerSvcStatus Action start 15:55:5...

How to Seed a Backup Copy Job

Purpose This article provides references to documentation explaining how to manually seed a Backup Copy job with Veeam Backup & Replication. Solution Veeam Backup & Replication User Guide: Creating Seed for Backup Copy Job Veeam Backup & Replication User Guide: Backup Copy Job Mapping If this KB...

Unable to allocate processing resources

Challenge A job within Veeam Backup & Replication fails with an error that starts with: Unable to allocate processing resources. In the section below is a list of the most common permutations of this error. Troubleshooting Below are different endings to the error "Unable to allocate processing...

Hyper-V backup job fails to create shadow copy with default shadow storage limit

Challenge Backup or replication of a Hyper-V VM fails. In the Windows event logs on the Hyper-V host server, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...

Tape library and drives are shown as separate devices

Challenge Tape library and drives are shown as separate devices in console or loading tape into TapeDrive0 moves the tape into TapeDrive1 etc. Shown here, the Tape Library has no Tape Drive listed Shown here, the Tape Drive is separate from the Tape Library. Cause The tape library is not reportin...

How to Collect Logs for Veeam Backup & Replication

Purpose This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance. Additional Logging Veeam Backup & Replication interoperates with other Veeam products. Please refer to the...

Release Information for Veeam Backup & Replication 7 R2 Update

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 7.0 R2а update Cause Please confirm you are running version 7.0.0.690, 7.0.0.715 or 7.0.0.764 prior to installin...