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openvasCopyright (C) 2013 Greenbone AGOPENVAS:1361412562310803942
HistorySep 27, 2013 - 12:00 a.m.

OTRS ITSM Ticket Split Information Disclosure Vulnerability

2013-09-2700:00:00
Copyright (C) 2013 Greenbone AG
plugins.openvas.org
26

4 Medium

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

PARTIAL

Integrity Impact

NONE

Availability Impact

NONE

AV:N/AC:L/Au:S/C:P/I:N/A:N

6.5 Medium

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

NONE

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

6.3 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

48.8%

OTRS (Open Ticket Request System) or OTRS:ITSM is prone to an information disclosure vulnerability.

# SPDX-FileCopyrightText: 2013 Greenbone AG
# Some text descriptions might be excerpted from (a) referenced
# source(s), and are Copyright (C) by the respective right holder(s).
#
# SPDX-License-Identifier: GPL-2.0-only

if(description)
{
  script_oid("1.3.6.1.4.1.25623.1.0.803942");
  script_version("2023-06-22T10:34:15+0000");
  script_cve_id("CVE-2013-3551");
  script_tag(name:"cvss_base", value:"4.0");
  script_tag(name:"cvss_base_vector", value:"AV:N/AC:L/Au:S/C:P/I:N/A:N");
  script_tag(name:"qod_type", value:"remote_banner_unreliable");
  script_tag(name:"last_modification", value:"2023-06-22 10:34:15 +0000 (Thu, 22 Jun 2023)");
  script_tag(name:"severity_vector", value:"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N");
  script_tag(name:"severity_origin", value:"NVD");
  script_tag(name:"severity_date", value:"2020-02-26 19:34:00 +0000 (Wed, 26 Feb 2020)");
  script_tag(name:"creation_date", value:"2013-09-27 15:32:31 +0530 (Fri, 27 Sep 2013)");
  script_name("OTRS ITSM Ticket Split Information Disclosure Vulnerability");

  script_tag(name:"impact", value:"Successful exploitation will allow remote attackers to gain access to
  sensitive information.");

  script_tag(name:"vuldetect", value:"Checks if a vulnerable version is present on the target host.");

  script_tag(name:"insight", value:"An error exists in application when handling URLs related to the ticket split
  mechanism.");

  script_tag(name:"solution", value:"Upgrade to OTRS (Open Ticket Request System) version 3.0.20, 3.1.16 and 3.2.7
  or later, and OTRS::ITSM version 3.2.5, 3.1.9 and 3.0.8 or apply the patch from the referenced vendor advisory link.");

  script_tag(name:"solution_type", value:"VendorFix");

  script_tag(name:"summary", value:"OTRS (Open Ticket Request System) or OTRS:ITSM is prone to an information disclosure vulnerability.");

  script_tag(name:"affected", value:"OTRS (Open Ticket Request System) version 3.0.x up to and including 3.0.19,
  3.1.x up to and including 3.1.15 and 3.2.x up to and including 3.2.6

  OTRS::ITSM 3.1.0 up to and including 3.1.8, 3.0.0 up to and including 3.0.7
  and 3.2.0 up to and including 3.2.4");

  script_xref(name:"URL", value:"http://www.securityfocus.com/bid/60117");
  script_xref(name:"URL", value:"http://secunia.com/advisories/53496/");
  script_xref(name:"URL", value:"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-03/");
  script_category(ACT_GATHER_INFO);
  script_family("Web application abuses");
  script_copyright("Copyright (C) 2013 Greenbone AG");
  script_dependencies("secpod_otrs_detect.nasl");
  script_mandatory_keys("OTRS/installed");

  exit(0);
}

include("http_func.inc");
include("version_func.inc");
include("host_details.inc");

cpe_list = make_list("cpe:/a:otrs:otrs", "cpe:/a:otrs:otrs_itsm");

if(!infos = get_app_version_and_location_from_list(cpe_list:cpe_list, exit_no_version:TRUE))
  exit(0);

vers = infos["version"];
path = infos["location"];
cpe  = infos["cpe"];

if("cpe:/a:otrs:otrs_itsm" >< cpe) {
  if(version_in_range(version:vers, test_version:"3.1.0", test_version2:"3.1.8") ||
     version_in_range(version:vers, test_version:"3.0.0", test_version2:"3.0.7") ||
     version_in_range(version:vers, test_version:"3.2.0", test_version2:"3.2.4")) {
    report = report_fixed_ver(installed_version:vers, fixed_version:"See references", install_path:path);
    security_message(port:0, data:report);
    exit(0);
  }
}

else if("cpe:/a:otrs:otrs" >< cpe) {
  if(version_in_range(version:vers, test_version:"3.2.0", test_version2:"3.2.6") ||
     version_in_range(version:vers, test_version:"3.0.0", test_version2:"3.0.19") ||
     version_in_range(version:vers, test_version:"3.1.0", test_version2:"3.1.15")) {
    report = report_fixed_ver(installed_version:vers, fixed_version:"See references", install_path:path);
    security_message(port:0, data:report);
    exit(0);
  }
}

exit(99);

4 Medium

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

PARTIAL

Integrity Impact

NONE

Availability Impact

NONE

AV:N/AC:L/Au:S/C:P/I:N/A:N

6.5 Medium

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

NONE

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

6.3 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

48.8%