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Linux Distros Unpatched Vulnerability : CVE-2026-78359

🗓️ 14 Oct 2026 00:00:00Reported by TenableType 
nessus
 nessus
🔗 www.tenable.com👁 4 Views

Authenticated OTRS users may create duplicate identities, exposing customer information.

Related
Refs
Code
ReporterTitlePublishedViews
Family
circl
Circl
CVE-2026-78359
12 Oct 202607:05
–circl
cve
CVE
CVE-2026-78359
12 Oct 202606:49
–cve
cvelist
Cvelist
CVE-2026-78359 Duplicate Identity / Identity Shadowing across CustomerUser backends
12 Oct 202606:49
–cvelist
euvd
EUVD
EUVD-2026-97269
12 Oct 202606:49
–euvd
nvd
NVD
CVE-2026-78359
12 Oct 202607:16
–nvd
osv-ubuntu
osv-ubuntu
UBUNTU-CVE-2026-78359
13 Oct 202600:00
–osv-ubuntu
ptsecurity
Positive Technologies
PT-2026-110491
12 Oct 202600:00
–ptsecurity
rapid7
Rapid7 Vulnerability Database (full)
CVE-2026-78359: Use of Multiple Resources with Duplicate Identifier
12 Oct 202600:00
–rapid7
ubuntucve
UbuntuCve
CVE-2026-78359
12 Oct 202607:16
–ubuntucve
vulnrichment
Vulnrichment
CVE-2026-78359 Duplicate Identity / Identity Shadowing across CustomerUser backends
12 Oct 202606:49
–vulnrichment
#%NASL_MIN_LEVEL 80900
##
# (C) Tenable, Inc.
##

include('compat.inc');

if (description)
{
  script_id(365651);
  script_version("1.1");
  script_set_attribute(attribute:"plugin_modification_date", value:"2026/10/14");

  script_cve_id("CVE-2026-78359");

  script_name(english:"Linux Distros Unpatched Vulnerability : CVE-2026-78359");

  script_set_attribute(attribute:"synopsis", value:
"The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be
patched.");
  script_set_attribute(attribute:"description", value:
"The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied
patch available.

  - OTRS does not sufficiently enforce the uniqueness of customer user identities across multiple configured
    CustomerUser backends. When multiple backends, such as a database and LDAP, are configured, the uniqueness
    check for customer user email addresses is performed only within the selected backend. As a result, an
    authenticated user with permission to create or modify customer users may create a customer user whose
    email address is already assigned to a customer user in another backend. This can result in multiple
    customer user records representing the same communication identity. Depending on the affected workflow and
    backend resolution, customer-related information or email communication may subsequently be associated
    with or exposed to the wrong customer user. The vulnerability does not allow unauthenticated users to
    create customer accounts. Exploitation requires permissions to create or modify customer users. This issue
    affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that
    ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition
    also very likely to be affected (CVE-2026-78359)

Note that Nessus relies on the presence of the package as reported by the vendor.");
  script_set_attribute(attribute:"see_also", value:"https://ubuntu.com/security/CVE-2026-78359");
  script_set_attribute(attribute:"solution", value:
"There is no known solution at this time.");
  script_set_attribute(attribute:"agent", value:"unix");
  script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:N");
  script_set_cvss_temporal_vector("CVSS2#E:U/RL:U/RC:C");
  script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N");
  script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:U/RC:C");
  script_set_attribute(attribute:"cvss_score_source", value:"CVE-2026-78359");

  script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
  script_set_attribute(attribute:"exploit_available", value:"false");
  script_set_attribute(attribute:"vendor_unpatched", value:"true");

  script_set_attribute(attribute:"vuln_publication_date", value:"2026/10/12");
  script_set_attribute(attribute:"plugin_publication_date", value:"2026/10/14");

  script_set_attribute(attribute:"plugin_type", value:"local");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:16.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:18.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:20.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:22.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:24.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:26.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:otrs2");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:znuny");
  script_set_attribute(attribute:"generated_plugin", value:"current");
  script_end_attributes();

  script_category(ACT_GATHER_INFO);
  script_family(english:"Misc.");

  script_copyright(english:"This script is Copyright (C) 2026 and is owned by Tenable, Inc. or an Affiliate thereof.");

  script_dependencies("ssh_get_info2.nasl", "set_linux_os_id.nasl");
  script_require_keys("Host/cpu", "Host/local_checks_enabled", "global_settings/vendor_unpatched", "Host/OS/identifier");
  script_require_ports("Host/OS/Ubuntu Linux-16.04", "Host/OS/Ubuntu Linux-18.04", "Host/OS/Ubuntu Linux-20.04", "Host/OS/Ubuntu Linux-22.04", "Host/OS/Ubuntu Linux-24.04", "Host/OS/Ubuntu Linux-26.04");

  exit(0);
}

if (!get_kb_item("global_settings/vendor_unpatched")) exit(0, "Unpatched Vulnerabilities Detection not active.");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (empty_or_null(get_one_kb_item("Host/Debian/dpkg-l"))) audit(AUDIT_PACKAGE_LIST_MISSING);

include('linux_unpatched.inc');

var distro_constraints_array = {
  "Ubuntu Linux-16.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "16.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-18.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "18.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-20.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "20.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-22.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "22.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-24.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "24.04",
        "pkgs": [
          {"reference": "znuny"}
        ]
      }
    ]
  },
  "Ubuntu Linux-26.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "26.04",
        "pkgs": [
          {"reference": "znuny"}
        ]
      }
    ]
  }
};

var distro_constraints_values = linux_unpatched::get_distro_constraints(distro_constraints_arr:distro_constraints_array);
if (empty_or_null(distro_constraints_values)) audit(AUDIT_HOST_NOT, 'affected');

var third_party_support = get_kb_item('Host/OS/extended-third-party');
if (!empty_or_null(third_party_support)) {
    var third_party_vendors = distro_constraints_values['third_party'];
    if (!empty_or_null(third_party_vendors)) {
        var vendor;
        foreach vendor (third_party_vendors) {
            if (vendor == third_party_support) exit(0, 'A third party management patch is available for this vulnerability from ' + vendor + '.\n');
        }
    }
}

var report = linux_unpatched::check_unpatched_constraints(distro_constraints_values:distro_constraints_values);

if (!empty_or_null(report))
{
  security_report_v4(
      port       : 0,
      severity   : SECURITY_WARNING,
      extra      : report
  );
  exit(0);
}
else
{
  audit(AUDIT_HOST_NOT, 'affected');
}

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14 Oct 2026 00:00Current
5.7Medium risk
Vulners AI Score5.7
CVSS 3.15.4
EPSS0.00163
SSVC
4