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EUVD-2026-97269

🗓️ 12 Oct 2026 06:49:24Reported by EUVDType 
euvd
 euvd
🔗 euvd.enisa.europa.eu👁 5 Views

Authenticated user creation in OTRS leads to duplicate customer identities across backends.

Related
Affected
Refs
ReporterTitlePublishedViews
Family
circl
Circl
CVE-2026-78359
12 Oct 202607:05
–circl
cve
CVE
CVE-2026-78359
12 Oct 202606:49
–cve
cvelist
Cvelist
CVE-2026-78359 Duplicate Identity / Identity Shadowing across CustomerUser backends
12 Oct 202606:49
–cvelist
nvd
NVD
CVE-2026-78359
12 Oct 202607:16
–nvd
ptsecurity
Positive Technologies
PT-2026-110491
12 Oct 202600:00
–ptsecurity
ubuntucve
UbuntuCve
CVE-2026-78359
13 Oct 202600:00
–ubuntucve
[
  {
    "enisaIdVendor": [
      {
        "id": "354b8831-84b3-3e47-910b-c8f4a5995994",
        "vendor": {
          "name": "OTRS GmbH (former OTRS AG)"
        }
      }
    ],
    "enisaIdProduct": [
      {
        "id": "060fa75d-a2a8-3feb-87d0-2ad32ae1b45a",
        "product": {
          "name": "OTRS",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "7.0.x"
      },
      {
        "id": "8d05502a-5103-3ba8-9227-d70e6078a2bc",
        "product": {
          "name": "OTRS",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "2026.x ≤2026.6.x"
      },
      {
        "id": "8dfd38dd-4d50-3702-ab03-0b8f884c60fa",
        "product": {
          "name": "((OTRS)) Community Edition",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "6.x"
      },
      {
        "id": "91d0abc4-ce1a-3d68-8869-0c9d2ef3cf12",
        "product": {
          "name": "OTRS",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "8.0.x"
      },
      {
        "id": "ce72b2b4-06cd-3e10-97e5-ca58a11e4502",
        "product": {
          "name": "OTRS",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "2023.x"
      },
      {
        "id": "e237ef21-f5ec-353e-bd57-300ccfb3fe0e",
        "product": {
          "name": "OTRS",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "2025.x"
      },
      {
        "id": "e5651bb4-7d82-391b-a60e-6d046e250990",
        "product": {
          "name": "OTRS",
          "vendor": {
            "name": "OTRS AG"
          }
        },
        "product_version": "2024.x"
      }
    ]
  }
]

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12 Oct 2026 06:49Current
5.7Medium risk
Vulners AI Score5.7
CVSS 3.15.4
EPSS0.00163
5