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OTRSCVELIST:CVE-2021-36097

HistoryOct 18, 2021 - 12:00 a.m.

CVE-2021-36097 Agents are able to lock the ticket without the "Owner" permission

2021-10-1800:00:00

CWE-266

OTRS

www.cve.org

3.5 Low

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

REQUIRED

Scope

UNCHANGED

Confidentiality Impact

NONE

Integrity Impact

LOW

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

5 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

22.9%

JSON

Agents are able to lock the ticket without the “Owner” permission. Once the ticket is locked, it could be moved to the queue where the agent has “rw” permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CNA Affected

[
  {
    "product": "OTRS",
    "vendor": "OTRS AG",
    "versions": [
      {
        "lessThanOrEqual": " 8.0.16",
        "status": "affected",
        "version": "8.0.x",
        "versionType": "custom"
      }
    ]
  }
]

References

otrs.com/release-notes/otrs-security-advisory-2021-20/

3.5 Low

CVSS3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

REQUIRED

Scope

UNCHANGED

Confidentiality Impact

NONE

Integrity Impact

LOW

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

5 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

22.9%

JSON

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