CVE-2021-36097
4 Medium
CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
SINGLE
Confidentiality Impact
NONE
Integrity Impact
PARTIAL
Availability Impact
NONE
AV:N/AC:L/Au:S/C:N/I:P/A:N
4.3 Medium
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
NONE
Integrity Impact
LOW
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
4.6 Medium
AI Score
Confidence
High
0.001 Low
EPSS
Percentile
22.9%
Agents are able to lock the ticket without the “Owner” permission. Once the ticket is locked, it could be moved to the queue where the agent has “rw” permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Affected configurations
CNA Affected
[
{
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"lessThanOrEqual": " 8.0.16",
"status": "affected",
"version": "8.0.x",
"versionType": "custom"
}
]
}
]Related
4 Medium
CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
SINGLE
Confidentiality Impact
NONE
Integrity Impact
PARTIAL
Availability Impact
NONE
AV:N/AC:L/Au:S/C:N/I:P/A:N
4.3 Medium
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
NONE
Integrity Impact
LOW
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
4.6 Medium
AI Score
Confidence
High
0.001 Low
EPSS
Percentile
22.9%