Fwd: REWTERZ-20140103 - ManageEngine ServiceDesk Plus User Privileges Management Vulnerability

Type securityvulns
Reporter Securityvulns
Modified 2015-01-25T00:00:00


================================================================================ [REWTERZ-20140103] - Rewterz - Security Advisory ================================================================================

Title: ManageEngine ServiceDesk Plus User Privileges Management Vulnerability Product: ServiceDesk Plus (http://www.manageengine.com/) Affected Version: 9.0 (Other versions could also be affected) Fixed Version: 9.0 Build 9031 Vulnerability Impact: Low Advisory ID: REWTERZ-20140103 Published Date: 22-Jan-2015 Researcher: Muhammad Ahmed Siddiqui Email: ahmed [at] rewterz.com URL: http://www.rewterz.com/vulnerabilities/manageengine-servicedesk-plus-user-privileges-management-vulnerability


Product Introduction

ServiceDesk Plus is a help desk software with integrated asset and project management built on the ITIL framework. It is available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.

Source: http://www.manageengine.com/products/service-desk/

Vulnerability Information

Class: Improper Privilege Management Impact: Low privileged user can access application data Remotely Exploitable: Yes Authentication Required: Yes User interaction required: Yes CVE Name: N/A

Vulnerability Description

A user with limited privileges could gain access to certain functionality that is available only to administrative users. For example, users with Guest privileges can see the subjects of the tickets, stats and other information related to tickets.



23-Dec-2014 – Notification to Vendor 24-Dec-2014 – Response from Vendor 30-Dec-2014 – Vulnerability fixed by Vendor

About Rewterz

Rewterz is a boutique Information Security company, committed to consistently providing world class professional security services. Our strategy revolves around the need to provide round-the-clock quality information security services and solutions to our customers. We maintain this standard through our highly skilled and professional team, and custom-designed, customer-centric services and products.


Complete list of vulnerability advisories published by Rewterz: