Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

Challenge When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error: OpenView Reporter or Reporter Lite not found! while Reporter is actually installed and running. Cause This happens because the nworks installer is unable to locate the registry k...

How to troubleshoot CIM hardware monitoring

Challenge The CIM API allows Veeam products to receive up-to-date information without requesting hardware refreshes, but this requires a separate connection, and if that connection cannot be made, the hardware data will be collected as it was in earlier versions, and request periodic hardware...

Quota Violation While Running WMI Queries

Challenge In the Veeam Management Pack for System Center UI, some monitored objects are grey or missing altogether. Standard troubleshooting steps do not help. The SCOM agent log on the Collector server contains the following error: WMI Error: 0x8004106C When you try to use the WBEMTEST utility,...

Monitoring of standalone hosts fails

Challenge No topology is created for standalone ESX/ESXi hosts. nworks logs contain the following errors: 0.0017 EXCOL+ VP120 retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorListList1 nodes at...

How to install a standalone Veeam Report Viewer

Purpose You need to install a standalone Veeam Report Viewer to view offline reports. Solution There are several options to install Veeam Report Viewer: Veeam ONE ISO file : You can start Veeam Report Viewer setup from the ISO file: VeeamONE10.0.0.750.iso\Redistr\ReportViewer.msi. Veeam ONE...

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Purpose The following errors occur: Login failed or Cannot complete login You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification: ERROR IMon Quering IP or VC Name failed: Veeam.LicenseServer.LsException: Soap login to 'IP or...

Unable to collect files information from datastore in a timely manner due to high vCenter server load

Challenge Veeam ONE Reporter collects data from datastores using the SearchDatastoreSubFoldersTask tasks, which are pre-defined by vSphere. During that process, if a datastore becomes unavailable or experiences performance issues, Veeam ONE Reporter may be unable to complete data collection tasks...

Cluster does not appear in nworks Enterprise Manager Web UI due to unsupported naming

Challenge When a name of a cluster contains unsupported characters, the following error can occur in the Enterprise Manager log server.txt file: INFO IMon Error: System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentExceptionExceptionResour...

Hyperlinks in SSRS-based reports do not work

Challenge Some hyperlinks in SSRS-based reports expire in 20 minutes version 6.0-10.0. NOTE: In Veeam ONE Reporter v11 the timeout is 12 hours. Cause The behavior is caused by Microsoft SSRS implementation specifics. Solution This behavior is by Microsoft SSRS design. More Information If you have...

Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

How to Change Veeam Report Viewer Default VMR Storage Location

Purpose This article documents how to change the default path that Veeam Report Viewer uses to store VMR files. Solution The per-user configuration settings for Veeam Report Viewer are contained within the user.config file for the process. The path to the user.config varies between deployments an...

Unable to use VMR files from an earlier Veeam Reporter version

Challenge VMR files from earlier versions of Veeam Reporter are not supported. Cause VMR files from earlier versions of Veeam Reporter are not compatible with the сurrent version of Veeam ONE. Solution Create new VMR files. More Information If you have any questions or problems, contact Veeam...

The specified transports are not available

Challenge The SAN or Virtual Appliance mode intermittently fails with the error: Error: Client error: The specified transports are not available. Available transports: nbd. Specified transports: san. VMDK path: Datastore VMname/VMName.vmdk. The following entries can be seen in the VeeamAgent log:...

Infinite Reboot Loop After Upgrade to Veeam Backup & Replication version 6.1

Challenge If Veeam Backup Enterprise Manager is installed on the same server as Veeam Backup and Replication, and Veeam Backup and Replication is upgraded to version 6.1 without upgrading Veeam Backup Enterprise Manager, you will get an error about the Veeam Backup Catalog Data service. Upon...

Re-IP issues: Win2008R2 with VMXNET 3 Adapter

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

Restoring Deleted Alarms

Purpose All alarms configured in Veeam ONE were deleted by mistake, and you need to get them back. Solution The steps below will restore all alarms that were ever configured in Veeam ONE and then deleted. 1. Execute the following SQL script against the Veeam ONE database: UPDATE monitor.Alarm SET...

Performance Charts for vSphere Environment Display "No data available"

Challenge Veeam ONE Client shows the "No data available" message on performance charts for different metrics: Cause Here are the most common reasons for missing data on the performance charts: The Veeam ONE service account does not have Write access to the "PerfСache" folder. The account used by...

Unknown network: not VMNetwork neither DVS

Challenge After you install or upgrade to Veeam Backup & Replication v6, some replication jobs fail with the following error: Unknown network: not VMNetwork neither DVS The issue persists if the job is created from scratch. Cause The error typically occurs because the source .vmx file contains a...

High CPU Utilization for Veeam ONE SQL Database

Challenge When using the included Microsoft SQL Server Express Edition instance to host the Veeam ONE database, a portion of the total CPU cores available to the system have a disproportionality high CPU utilization. Cause This behavior is caused by the "Maximum compute capacity used by a single...

How to change default historical data collection period for Veeam ONE Server

Purpose By default, Veeam ONE Server collects historical performance data from a newly added virtual server for the last 3 months only. In some cases it is necessary to collect data for more than 3 months. Solution To change the default historical performance data collection period for Veeam ONE...