Credentials Test or Job Fails when attempt to use VIX

Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...

Connection forcibly closed by remote host

Challenge While a job is processing, a job may intermittently fail while sending data from the source proxy to the target proxy/repository server with: srv| ERR |Server session thread has failed. srv| |An existing connection was forcibly closed by the remote host Cause This is related to a...

Health Service (Monitoring Host) Handle Count has exceeded the threshold

Challenge The following alerts about handle counts on the collector server are raised: Health Service Monitoring Host Handle Count has exceeded the threshold Health Service Handle Count has exceeded the threshold Cause The monitors raising the mentioned alerts ensure that the "Process\Handle Coun...

There is no FIB [summary.xml] in the specified restore point

Challenge During a job run or a restore, the following error occurs: There is no FIB summary.xml in the specified restore point. FIB in this error stands for F ile I n B ackup. Cause This error occurs when the file summary.xml is not found within the restore point. This may occur for several...

Choosing a restore proxy for performing a Full VM restore

When doing a Full VM restore with Veeam Backup & Replication, sometimes you will need to choose a proxy to get the restore done faster. An example would be restoring across a WAN where Veeam is local, but the repository is on the remote site...

Add Standalone ESX(i) to Veeam

How to add a standalone VMware ESXi server to Veeam to perform backups from...

Removing Stuck VMDK From the Veeam Proxy

Challenge A virtual machine VM processed with Veeam Backup & Replication VBR has a warning that consolidation is required, but consolidation attempts fail. or A VM that VBR processed is found to have one or more orphaned snapshots a snapshot that is attached to the VM but does not show up in the...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

How to Manually Repair a VMware Replica created by Veeam

The actions documented in this article should never be performed on a production virtual machine VM , as they intentionally lead to the VM losing data. That data loss is only acceptable with a Veeam replica, because the replica will be repaired and brought back up-to-date when the next replicatio...

How to Create a Veeam Support Case

Phone Support To improve case handling, you must Open a Case via the portal before calling in. The phone system will ask for your case number and use advanced routing to connect you with the engineer handling your case or an appropriate product/feature specialized support engineer. Purpose This...

_VMware vCenter view is empty

Challenge VMware vCenter state view located in the Veeam for VMware\VMware vCenter folder is empty, though monitoring works fine, and Clusters, Hosts, VM's, etc. are populated in SCOM topology. Cause VMware vCenter in that view is monitored as Windows application inside the guest OS. Solution...

Veeam Explorer for SharePoint - Item Restore Fails Due to SQL Express Database Size Limitation

Challenge When performing a SharePoint item restore using Veeam Explore for Microsoft Sharepoint, the following error occurs: CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 10240 MB per database or CREATE DATABASE or ALT...

Health Service dropped data

Challenge The following alerts can be seen in SCOM: Veeam Collector: Health Service dropped data Veeam Collector: Health Service workflows failed The settings of SCOM agent are correct please see KB1026, and clearing OpsMgr cache may help for a short amount of time. The OperationsManager log on...

Veeam Management Pack v6 Required Ports and Permissions

Solution Required Permissions Connection to Virtual Servers VI Object | Required Permissions ---|--- vCenter, ESXi Host | Read-Only1 Host.CIM.CIM Interaction2 Datastore.Browse Datastore3 Datastore.Configure Datastore3 Datastore Cluster.Browse Datastore Cluster3 1 Minimum required permission over...

Excluded VM Disk is Still Snapshotted

Article Applicability This article is Veeam Backup & Replication version agnostic as it relates to the behavior of snapshots and checkpoints within the hypervisor environment. Challenge Disks of a VM being backed up by Veeam Backup & Replication are snapshotted even though they were excluded from...

Installing Microsoft SQL Management Studio

Challenge Sometimes database edits are required to correct issues with Veeam ONE or Veeam Backup & Replication software. Cause Microsoft SQL Management Studio can be used to troubleshoot Veeam databases or install database hotfixes. Solution The latest release of SQL Server Management Studio is...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

No network data available for ESX(i) hosts

Challenge SCOM shows the following alert: VP510 No metrics obtained for ESX hosts, failed to process performance or configuration data for hosts Under SCOM Monitoring - Veeam for Vmware- vSphere Host- Performance views, performance counters for hosts actually exist and show all data except for th...

Attempt to launch Veeam Backup and Replication fails

Challenge An attempt to launch Veeam Backup & Replication fails with the message that Veeam Backup and Replication service is not running: The service can actually be seen as running: The following entries can be seen in VeeamShell.log: Timestamp Info ------- Started new session of Veeam Shell...

Veeam ONE Fails to Collect Performance Data from a Hyper-V Host

Challenge Veeam ONE fails to collect performance data from one or multiple Hyper-V hosts despite being able to collect infrastructure and topology data. This issue may occur with or without an alarm being triggered. When an alarm is triggered, it will display the message: Performance data...