VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

Challenge VESQL database restore to Always ON Availability Group with automatic seeding enabled SQL 2016 SP1 and later does not work. Veeam SQL Explorer log shows repeating records like: 10/23/2017 8:19:22 PM 11 5160 SQL query: ALTER DATABASE SET HADR AVAILABILITY GROUP = 10/23/2017 8:19:32 PM 11...

How to collect logs for cases involving Oracle

Challenge An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on...

Veeam ONE Business Shows Irrelevant Data

Challenge Veeam ONE Business View shows outdated data or no data at all Cause Veeam ONE Reporter collection task has stuck or failed Solution Running data collection manually You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when...

File Name Is Changed During FLR to a Non-original Location

This article describes a known issue with the file level restore feature in Veeam Backup and Replication and Veeam Backup for Microsoft Windows...

How to Disable Monitoring of Specific Performance Counters in Veeam ONE

Purpose This article demonstrates how to limit the performance counters collected by Veeam ONE. This may be needed in situations where: There is a need to limit the network traffic between the Veeam ONE server and the virtual infrastructure servers. To decrease the Veeam ONE database growth rate...

How to Create Veeam ONE Service Dump for Analysis

Purpose This article documents how to create Veeam ONE service memory dump. Solution In order to create Veeam ONE Monitor server service full memory dump, perform the following steps: 1. Download the ProcDump tool from the Windows Sysinternals page:...

Bad Hyper-V Username Logon Attempt

Challenge Veeam ONE raises the following event-based alarm:Bad Hyper-V username logon attempt. Cause The Bad Host Username Logon alert suggests that someone is attempting to access the host with an invalid username or password. Solution Veeam ONE raises the Bad Hyper-V username logon attempt alar...

Long Infrastructure Object Removal

Challenge Sometimes when you remove an infrastructure object vCenter or Hyper-V server from the Veeam ONE Monitor client, the removal process may take longer than expected. Cause Once you click the Remove server button from the infrastructure tree view, it could take some time to remove the data...

Veeam ONE: SQL Express Maximum Database Size Limitation

Challenge When the Veeam ONE database is located in a SQL Express instance, if the database reaches the maximum allowed size, Veeam ONE will not be able to continue data collection, thus affecting data accuracy and alarm generation. Cause If you choose to host the Veeam ONE database on Microsoft...

How to Backup The Veeam ONE SQL Database

Purpose This article documents methods to back up the Veeam ONE SQL database. This is useful when you have to do a backup before an upgrade or if you have been asked to provide a backup of Veeam ONE database to Veeam Support for further in-depth analysis. Solution Identify the Location of the Vee...

Veeam Backup & Replication Console Fails to Open After a Hostname Change

Article Applicability This article very specifically applies to Veeam Backup & Replication using the installer-deployed Microsoft SQL Server Express instance. After changing the Veeam Backup Server hostname, the SQL connection settings in the registry may still reference the old hostname. Startin...

How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"

Purpose This article documents troubleshooting steps for the Veeam Management Pack for Microsoft System Center Monitor/Alert named: Veeam VMware Collector: VMware connection is unavailable. Solution Ensure the Collectors are connected to the vCenter On the Collector server, confirm that the 'Veea...

Veeam ONE installation fails with "Couldn't create crypto provider" message

Challenge Veeam ONE installation fails with "Couldn't create crypto provider" message. Cause One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider...

How to Re-create the configuration database for Veeam Agent for Microsoft Windows

Resetting the configuration database will reset all Veeam Agent for Microsoft Windows settings, removing existing job settings and related job history. Restore points created before the reset will not be removed and will remain recoverable; however, as their job will have been removed, they will...

Oracle error has occurred. ORA-01031: insufficient privileges

Challenge VSS operations fails for Oracle with: Oracle error has occurred. ORA-01031: insufficient privileges Cause This error is caused by an incorrect configuration for the service account leveraged for VSS operations when processing Oracle databases Solution Review permissions requirements:...

Veeam Agent for Microsoft Windows fails to start due to a port conflict

Challenge A Veeam Agent for Microsoft Windows backup job ​with the following error message: Error: The remote procedure call failed and did not execute RPC function call failed. Function name: GetSvcVersion. Target machine: xxx.xxx.xxx.xxx Copy Cause This error message relates to a failure to...

vCenter Server Appliance - Backup/Restore Recommendations

Native File-Based Backup and Restore Recommended vCenter Server Appliance Data Integrity Best Practices recommends using the native file-based backup and restore operations to protect the vCenter Server Appliance. Review: VMware vSphere User Guide: Considerations and Limitations for File-Based...

All Credentials and Backup Encryption Keys Become Invalid if Veeam Backup and Replication Is Manually Migrated to Another Machine

Challenge All credentials and backup encryption keys become unusable after manually migrating Veeam Backup and Replication software to a different machine. The term "manual migration," in this case, refers to the process of installing Veeam Backup & Replication on a new system and directing it to...

Powershell: Cannot connect to backup server because some of its components are out of date

Challenge Connect-VBRServer PowerShell cmdlet fails with the error: Connect-VBRServer : Cannot connect to backup server because some of its components are out of date. Cause This issue occurs when the Veeam Backup & Replication Console files on the remote machine where the command was run do not...

Troubleshooting Certificate and Connection Errors in Cloud Connect

Challenge When adding a Service Provider on the tenant's Veeam Backup & Replication, either of the following errors occurs: Certificate validation failed. Unable to connect to the service provider. Certificate validation failed. Authentication failed because the remote party has closed the...