Unable to Launch Applications After VDA Upgrade to 1912 CU9 Due to Missing Working Directory

Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools To apply the updated DLL with the tested code changes, please replace the files in the specified locations on the Multi-Session VDA as...

CVAD - How to check the Load management policy settings from VDA's reflected registries

This article describes how to check the Load management policy settings from VDA by the reflected registries...

VDA "Unregistered" due to special characters in 'BrowserName' property of published application

VDA might turn to "Unregistered" state when 'BrowserName' property of published application contains special characters, e.g. a pair of brackets...

Citrix Virtual Apps and Desktop - Upgrading, Installing and Migration issues

Introduction This article is a summary of the top support articles related to updating, install and migration of Citrix environments including Controllers and VDA. The most commonly used support articles and guides are below. There are three main areas covered in this summary including Controller...

Citrix Virtual Apps and Desktop - VDA Session Issues

Introduction This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issue...

VDA launch stuck at "Please wait for local session manager" for version 2303 or later

VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later...

VDA registration failures after Cloud Connector rebooted for OS updates

Virtual Delivery Agent VDA machines fail to register after a Cloud Connector on version 6.92.0/4.349.0 restarts following an OS update. The event logs of the Cloud Connector will have the following events written prior to system restart and the registration failures: Source: User32 EventID: 1074...

"The Delivery Controller failed to complete an audit of the sessions running on the VDA"

After installing of updating a Linux VDA to version 2402, the VDA registers against the DDC successfully. However, when the user tries to launch the VDA, the VDA immediately becomes unregistered and the troubleshooting tab on the DDC show the following error: The Delivery Controller failed to...

VDA upgrade failure when deployed through SCCM

VDA deployment using SCCM...

Policy data may be lost when a CVAD site is upgraded from an older version to 2311 or 2402

Citrix group policies may fail to appear in Studio post upgrade to CVAD Versions 2311 or 2402, and on Citrix DaaS. VDAs that expect the missing policies to be applied may behave differently...

On Prem || 2203 LTSR || VDA hangs or freezes while launching skype business applications.

2203 VDA hangs or freezes while launching skype business applications. Inside the published VDA Users open Skype for business and they noticed Randomly that VDA is Frozen This is only see with Skype for business If the users close the session and connect back to session by clicking the icon in...

CVAD - Constant grey screen when launching ICA session to VDA 2311 on Windows Server 2022 on Vmware

After upgrading to VDA 2311, users may experience a grey screen when launching an ICA session to Windows 2022 Server running VDA 2311. This problem was not seen when customer was running VDA 2308. Users are also able to launch the session successfully when using manually created ICA file with the...

Session launch fails with gray screen when fast startup is enabled

If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen...

When adding machines, the default value of account names start with was incorrect.

When trying to add machines to a catalog in the Citrix DaaS manage page, on the "Machine Identities" page of the "Add machines" wizard, optionally, you can specify what the account names start with. It is expected that the default account names set in the text were the number of maximum existing...

FAS not working - FAS Event 104 on VDA

FAS not working, event 104 generated on VDA: S104 Identity Assertion Logon failed. Failed to connect to Federated Authentication Service: UserCredentialService Address: fas.domainIndex: 0 Error: The caller was not authenticated by the service. Server stack trace: at...

Webcam redirection in double hop is not working

Webcam is not working anymore in a double hop scenario. If the first hop VDA is 1912CU3 webcam redirects fine. However if first hop VDA is CVAD 1912 CU8 VDA then webcam redirection fails. With https://webcamtests.com/ when clicking on "Test my cam" an error is seen. "Your webcam is being used or...

Linux VDA shows gray screen then disappears when LDAP server is unreachable

One of Windows domain controllers is down. When user logon Linux VDA, gray screen takes about 1 minutes, then ICA session disappears...

The "Power Status" of all VDAs are displayed as "Unknown"

In DaaS management, the "Power Status" of all VDAs was displayed as "Unknown",Power control startup, shutdown, restart, etc. could not be performed. Also, when power control was executed, the log on the Citrix side would show "Success".However, the power action was not executed on the Azure VDA...

The status of VDA machine was "Stopped" instead of "Stopped (Deallocated)" on Azure Portal

The following behavior was confirmed for dedicated machines created using Azure on-demand provisioning. - If shutdown the target VM within the OS, the status will be "Stopped" on Azure Portal. If it is "stopped", it will be subject to Azure pay-as-you-go billing. - If the target VM is from the...

CVAD 2203 CU4 VDA may experience BSOD With BugCheck code 0x96 INVALID_WORK_QUEUE_ITEM

VDA may randomly experience a BSOD with BugCheck code 0x96 INVALIDWORKQUEUEITEM The issue is seen after the installation of 2203 Cumulative Update 4...