Session Recording Notification Emails are Not Received After Upgrading to 2203CU6

When a user logs onto a VDA with Session Recording Agent 2203 CU6 installed and e-mail notifications enabled. The End user sees the notification banner, the session is recorded, but the Session recording Notification emails are no longer received from the VDA...

LogonUI.exe process hanging after logoff from multi-session VDA

When utilizing multi-session VDA with the Duo Security agent installed, users may close out the applications in an attempt to log off of the VDA but the LogonUI.exe process will hang. This will result in multiple Terminal Services sessions showing active with the same session number, but no user...

Citrix Virtual Apps and Desktops 2402 - Custom Application menus cut off after VDA upgrade

After upgrading the VDA from VDA 1912 to VDA 2402, users may notice that the fonts and graphics are not fitting within the custom application UI. Issue is generally seen when the client display has high resolution. Setting the High DPI setting on the Citrix Workspace App for Windows to Yes, may...

Citrix DaaS - Unable to change Master image for the machine catalog

When attempting to use the "Change Master Image" option in the machine catalog properties, the process may fail with the following error: "Preparation of the Master VM Image failed. Make sure that the selected image is a supported OS and has a valid VDA installed" However creating a new catalog...

Desktop VDA installation on Surface Pro with ARM64

VDA installation and setup on Surface Pro device with ARM64 Processor...

Ubuntu 24.04 VDA 2411 - "Invalid Login" with FAS Enabled

Users on Ubuntu 24.04 with Citrix VDA 2411 and Federated Authentication Service FAS enabled experience "Invalid Login" errors during login attempts...

Linux VDA 2203: Can not register to Delivery Controller

User failed to launch published desktop, VDA failed to register Delivery Controller in Citrix Studio...

Citrix VDA - How to stop VDACEIP collection

How to stop VDACEIP collection on the VDA. VDA: any version...

VDA launch failure via Workspace and browser with error "VDA refused connection"

While launching the applications after successful gateway authentication from the browser and Citrix workspace app. users get error "Gateway authentication failed because VDA refused connection "...

VDA Showing Unregistered in Studio due to error "Test call from Cloud Connector to VDA failed."

VDAs are showing as unregistered in the Studio Console, VDA event log show below error: Test call from Cloud Connector to VDA failed...

FAS - Users from 2-way trusted domain getting "incorrect username or password" on VDA login

Users from primary domain are able to be authenticated without issue. Users from Domain B, which is in a different forest and is trusted via 2-way trust, can authenticate with the storefront without issue. However, when launching a resource the CWA eventually loads a small window indicating the t...

Duplicate or Excessive Data in the Site Database May Cause Delivery Controller Performance Issues

The Citrix Broker Service experiences memory usage spikes, with memory consumption increasing significantly over a short period. This may lead to degraded performance or instability on the Delivery Controller. Affected Environments : CVAD environments with manually provisioned VDAs or PVS VDAs...

Rendezvous v1 Connections fail after setting PortNumber argument on VDA Command Line Installs

After installing VDA with a custom port number with the commandline argument: /portnumber NNNN where NNNN is the port number, and runningxaxdcloudproxy.exe -VDAPORT NNNN on the cloud connectors, Rendezvous v1 connections to VDA fail. Network traces show that Cloud Connector attempts to reach...

After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session.

After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session connected from Citrix Worksapce app 2203.1 LTSR...

VDA Installer Only Displays Splash Screen then Closes

When installing the workstation VDA, the Installer Splash Screen appears for a second then disappears. Nothing is logged in the installer logs There are no crashes reported in the eventlogs DebugView shows the installer exits with status Code: 1 Using the Citrix VDA Cleanup Utility Tool does not...

CVAD 2402 - Unable to launch the desktop intermittently

Desktop launches and then disappears. Once the machine is rebooted sometimes it works and sometimes it does not work even after reboot. Problem started after upgrading from VDA 2209/2311 to VDA 2402...

VDA 2402 LTSR Features are not shown as installed when you attempt to change the VDA installation

You may not see the below features selected or installed after you attempt to change or modify the VDA installation from Control panel Use Windows Remote Assistance Use Real-Time Audio Transport Use Screen Sharing Is this VDA installed on VM in the Cloud...

The possible power state of the VDA machines

This article describes all the possible power state of the VDA machines...

Black screen after VDA uninstallaion

Customer uninstalled the VDA to upgrade to a later version but now they see a black screen when they try to logon to the console. The event logs show that LogonUI.exe was crashing...

Windows 11 VDA seamless app launches with fullscreen black border behind logon window

The customer uses windows 11 VDAs to provide access to a published application which has desktop operating system requirement. The initial launch of the published application showed the seamless application launch with a full screen black border behind the logon window. This is disruptive to user...