OTRS Information Disclosure Vulnerability (CNVD-2020-21486)

Open-source Ticket Request System OTRS is an open-source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the...

DEBIAN-CVE-2020-1771

Attacker is able craft an article with a link to the customer address book with malicious content JavaScript. When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: OTRS Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior...

UBUNTU-CVE-2019-16375

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious...

Open Ticket Request System Information Disclosure Vulnerability (CNVD-2020-19253)

Open Ticket Request System OTRS is an open source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the service...

CVE-2019-13457

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets with the same CustomerID, even when the CustomerDisableCompanyTicketAccess setting is turned on...

UBUNTU-CVE-2019-13457

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets with the same CustomerID, even when the CustomerDisableCompanyTicketAccess setting is turned on...

PT-2020-9401 · Otrs +1 · Otrs +1

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System OTRS versions 7.0.x through 7.0.8 Description: An issue was discovered in Open Ticket Request System OTRS where a customer user can use the search results to disclose information from their "company" tickets, even...

UBUNTU-CVE-2013-3551

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System OTRS 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent...

CVE-2013-3551

The CVE-2013-3551 issue affects the Open Ticket Request System (OTRS) and OTRS ITSM. The vulnerability exists in Kernel/Modules/AgentTicketPhone.pm across multiple branches: OTRS 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7; and ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and...

CVE-2020-1768

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions...

DEBIAN-CVE-2020-1767

Agent A is able to save a draft i.e. for customer reply. Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: OTRS Community Edition 6.0.x version...

DEBIAN-CVE-2020-1765

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: OTRS Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and...

CVE-2019-18179

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn'...

CVE-2019-18179

CVE-2019-18179 affects Open Ticket Request System (OTRS). An attacker authenticated as an agent can enumerate tickets assigned to other agents, including in queues where they lack permissions. Affected products/versions: OTRS 7.0.x (up to 7.0.12); Community Edition 5.0.x (up to 5.0.38); 6.0.x (up...

Unspecified Vulnerability in Open-source Ticket Request System Help Desk (CNVD-2019-42577)

Open-source Ticket Request System OTRS is an open-source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone, email, etc. into different queues and service levels, and service personn...

PT-2020-9824 · Otrs +2 · Otrs +2

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System OTRS versions 7.0.x through 7.0.11 Open Ticket Request System OTRS Community Edition versions 5.0.x through 5.0.37 Open Ticket Request System OTRS Community Edition versions 6.0.x through 6.0.22 Description: An issu...

WordPress wp-support-plus-responsive-ticket-system plugin has unspecified vulnerability

WordPress is a blogging platform developed by the WordPress Foundation using the PHP language. The platform supports personal blog sites on PHP and MySQL servers. wp-support-plus-responsive-ticket-system is a ticket system plugin used in it. A security vulnerability exists in WordPress...

WordPress wp-support-plus-responsive-ticket-system plugin cross-site scripting vulnerability

WordPress is a blogging platform developed by the WordPress Foundation using the PHP language. The platform supports personal blog sites on PHP and MySQL servers. wp-support-plus-responsive-ticket-system is a ticket system plugin used in it. A cross-site scripting vulnerability exists in WordPres...

WordPress wp-support-plus-responsive-ticket-system plugin authorization issue vulnerability

WordPress is a blogging platform developed by the WordPress Foundation using the PHP language. The platform supports personal blog sites on PHP and MySQL servers. wp-support-plus-responsive-ticket-system is a ticket system plugin used in it. An authorization issue vulnerability exists in WordPres...

WordPress wp-support-plus-responsive-ticket-system plugin cross-site scripting vulnerability

WordPress is a blogging platform developed by the WordPress Foundation using the PHP language. The platform supports personal blog sites on PHP and MySQL servers. wp-support-plus-responsive-ticket-system is a ticket system plugin used in it. A cross-site scripting vulnerability exists in WordPres...