File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33

This issue is related to a known kernel bug and affects any version of Veeam Agent for Linux. Challenge When performing guest file recovery from a backup of a machine running Linux Kernel versions 4.0.0 through 4.1.33, the restore fails to mount with the error: FUSE mount is not supported on kern...

Release Notes for Veeam Backup & Replication 9.5 Update 3a

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup Replication 9.5 Update 3a Cause Please confirm that you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823,...

File Name Is Changed During FLR to a Non-original Location

This article describes a known issue with the file level restore feature in Veeam Backup and Replication and Veeam Backup for Microsoft Windows...

Release Notes for Veeam Backup & Replication 9.5 Update 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.5 Update 2 Cause Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, or 9.5.0.823 prior to...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

Windows File Level Restore hangs on "Starting restore session"

Challenge Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically on the machine where the Veeam Backup & Replication Console is launched. You may that find the following location of the cac...

multi-OS restore fails on Hyper-V 2008R2

To restore individual files and folders from file systems other than Microsoft Windows, you can use the multi-OS File-Level Restore wizard. To restore files from VM guest OS, Veeam Backup & Replic...

Instant Recovery or Multi-OS File Level Recovery fails when the VM has Flex-SE disk

Challenge Even if there is at least one manually created SEsparse Flex-SE disk attached to the VM in backup you will experience the following issues: A File Level Restore from Other OS session fails with the error: Failed to mount restore point PowerOn failed, vmRef 'vm-', hostRef 'host-' File...

Guest Files Restore Missing Drive Using Storage Spaces

Veeam Explorer Appliancation Item Restores Some Application Item Restores use Guest Files Restore on the backend to mount the VM's Guest OS disks and access their contents to perform the application item restore. If the files needed to perform the application item restore are located on a Storage...

Drive Letters Missing From Backup Browser During Windows Guest File Level Restore

Challenge When performing a Windows FLR. the drive letters listed in the Backup Browser do not reflect those of the original server. Cause This occurs when the drive containing the Guest OS registry hives was not included in the backup process. The registry hive is used to map disk IDs to drive...

File Level restore of a Linux VM cannot be transferred to a Windows Network Share

Challenge After launching a File Level Restore other os of a Linux server, and trying to copy a file to a Windows hosted share, the copy fails with "Access Denied". Cause Due to file permissions in Linux, the files cannot be copied to a Windows hosted share. A Linux SMB share will work with the...

Windows Native File Level Restore Total Amount of Disks Limit

Limitations of quantity of disks for Windows and Multi-OS file level restore...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

Patch 3 Release Notes for Veeam Backup & Replication 6.5

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 3 for Veeam Backup version 6.5.0.106 / 6.5.0.109 / 6.5.0.128. This patch is cumulative and contains fixes from Pat...

Re-IP fails on Windows 2003/2008 servers.

Article Applicability The issue discussed in this article is strictly related to the use of VMXNET3 network adapters with the following vSphere VM guest operating systems: Windows 7 Windows 7 SP1 Server 2008 R2 Server 2008 R2 SP1 Challenge When you perform failover for a Win2008R2 server with a...

Access is denied during Windows File Level Restore

Challenge Customer receives the below error when attempting to restore a file through Windows File Level Restore: Cause The currently logged in user does not have sufficient permissions to access the file that is being restored. Solution There are two ways to resolve this issue. First, log out, a...

How to Restore Individual Files When FLR Fails

Purpose This article documents an alternate method to restore individual files when the File Level Restore fails or the filesystem is incompatible with the Guest OS File Recovery functionality of Veeam Backup & Replication. Solution Alternative Method for VMware Virtual Machines If the data you a...

How to log in to the Linux Helper Appliance

Purpose This article documents how to login to the Linux appliance used by Veeam Backup & Replication. This is not a common need, but may be neccesary for troubleshooting or advanced configuration. Linux appliances are used by Veeam Backup & Replication for several purposes: In Surebackup, the...

Windows File Level Restore causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During File Level Restore, the Windows "blue screen" error occurs on the Veeam Backup Server. You cannot restore any guest OS files and Veeam Backup server crashes. Cause When restoring files with Windows File Level Restore from a backup or a replica, the Veeam Backup server crashes wit...