[CGS] Citrix Cloud Workspace launching Desktop via CSG is stuck at "connecting" and failed

Citrix Cloud Workspace launching Desktop/App via CSG Citrix Gateway Service is stuck at "connecting" and failed. In the Netscaler Gateway Service logs, seen in ns.log: Event "Application launch failed. Connect command sent to Controller."...

Syslog not being sent to external syslog server from Citrix Cloud Gateway Service (Adaptive Auth)

Configure external syslog server when using Cloud Gateway as a Service for Adaptive Authentication...

Unable to use port 8080 for Citrix Cloud WEM Services connectivity

When setting up Cloud WEM Services in your environment, you may have a requirement to use a different port than port 8080 for communication as it may be blocked due to internal policies. An alternative port is required to be used both for the local agent and for listening on the Cloud Connector...

Enable Screen sharing for BYOD Chromebook devices using Citrix Cloud

Users who use bring your own device Chromebook require teams and the ability to screen share...

Checking PVS targets for processes with high disk reads

In PVS environments when weak target device performance is encountered, slow boot, slow application opening, there are a several places to check for insights into the source of the problem. One common source ofweak target device performance is an unexpected volume of read requests from target...

Citrix Analytics shows many 'Not Categorized' items under Performance Tab

Citrix Analytics will show manyNot Categorized items Citrix Cloud Monitor will show RTT asN/A...

Get-BrokerController : Insufficient administrative privilege when ran via Remote POSH SDK

Issue using Get-BrokerController command when using remote POSH SDK with Citrix Cloud. Error : Insufficient administrative privilege...

Citrix Cloud: Unable to create Host Connection in Azure cloud Error: "No Citrix CC was found"

While creating host connection on Citrix Cloud user receives: Error "No Citrix CC was found, either on the site or for the required zone. At least one CC is needed for the site."...

VDA Registration in Citrix Cloud Explained

This article explains how to register your cloud VDA...

PVS Wizard fails to connect to Cloud

In the process of using a PVS Wizard, after entering your credentials to connect to Citrix Cloud, you might see this error: "Cannot connect to the Citrix Virtual Desktops Controller at : Citrix Virtual Desktops FullAdmin or MachineAdmin permission required." Following the below steps 1. If Remote...

CVAD Setup Wizard Fails To Complete When Using Citrix Cloud - Index Was Out Of Range

Running the Provisioning Services CVAD Setup Wizard to create or add new machines to a Citrix Cloud catalog fails to create the devices. Upon clicking finish, after specifying wizard parameters, the wizard closes and the following error appears: Error: Index was out of range. Must be non-negative...

Adding Physical Devices to Citrix Cloud using the Provisioning Devices Export Wizard. "No Devices Found to Export"

When attempting to add Physical Devices to Citrix Cloud using the Citrix Provisioning Devices Export Wizard. Getting a message "No Devices Found to Export" after selected the Device Collection to export. Note:Physical Devices can also be a VM that will not be in a Power Managed Catalog...

How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

Connector Install Failed - A clean install of the new Citrix Cloud Connector is required

Error during Connector install/setup: A clean install of the new Citrix Cloud Connector is required...

Use Email based discovery for Workspace with Citrix Cloud

Before 2023 ======== Email based discovery can be used to add a Store to the Workspace, using the email address instead of the Store URL. We could do this for on-prem Stores, even with Gateway. The steps are provided here...

Citrix Security Advisory for CVE-2021-44228, CVE-2021-45046, CVE-2021-45105 and CVE-2021-44832.

Citrix is aware offourvulnerabilitiesaffectingApache Log4j2, threeof whichmayallowan attackertoexecute arbitrary code. Thesethreevulnerabilitieshavebeen given the followingidentifiers: CVE-2021-44228 CVE-2021-45046 CVE-2021-44832 Thefourthvulnerabilitymay allowan attackertocause a denial of...

Citrix Cloud : VDAs session count increases and the Load index does not show the right value

Events on Server VDA: Event ID : 1039 Source : Citrix Desktop Service Error Details : The Citrix Desktop Service failed to initialize a performance counter. Load management associated with this counter will be disabled...

Citrix Cloud CVAD - AWS Configuration Checklist and Suggestions Guide

Getting any MCS Provisioning Exceptions, make sure to get the entire details of the Exceptions to help work the case\issue...

CVE-2021-22914

Citrix Cloud Connector before 6.31.0.62192 suffers from insecure storage of sensitive information due to sensitive information being stored in the Citrix Cloud Connector installation log files. Such information could be used by an malicious actor to access a Citrix Cloud environment. This issue...

Command injection

Citrix Cloud Connector before 6.31.0.62192 suffers from insecure storage of sensitive information due to sensitive information being stored in the Citrix Cloud Connector installation log files. Such information could be used by an malicious actor to access a Citrix Cloud environment. This issue...