Recommended number of Cloud Connectors for Citrix Cloud deployment.

A guideline for deploying Cloud Connectors to ensure optimal performance and reliability of Citrix Cloud services...

Citrix FAS - Failed to connect to Citrix Cloud

When using the Federated Authentication Service FAS administration console to connect a FAS server to Citrix Cloud, the following error message is shown. Error Message: "Failed to retrieve your customers, reload the page and if it still fails contact customer support."...

How to Backup and Restore WEM Configuration sets or Settings on Citrix Cloud

To explain how to backup and restore WEM Configuration Sets and Settings on Cloud...

How to validate Rendezvous version

There are two versions of Rendezvous available: - Version 1 V1: supports bypassing the Citrix Cloud Connectors for HDX session traffic only. - Version 2 V2: supports bypassing the Citrix Cloud Connectors for both control traffic and HDX session traffic. How to check which version of Rendezvous...

How to re-register device profile on Citrix Cloud ADM for the Citrix cloud hosted Netscalers

How to re-register device profile on Citrix Cloud ADM for the Citrix cloud hosted Netscalers...

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...

Cloud : Load balancing and Autoscale does not work properly in citrix cloud

Issues with Auto-scale and Load balancing on Cloud. Autoscale is configured to shut down half of the servers during the weekend. They have noticed there were once 138 sessions on Server until server crashed. Loadbalancing was not working as expected. Least loaded servers were not accepting sessio...

Login using Okta shows the message "It doesn't look like you have any apps/desktops"

When Okta authentication is used to login for Citrix Cloud, user don't see application or desktop. Instead they get the message: "It doesn't look like you have any apps/desktops"...

Citrix FAS Server registration failure with Citrix cloud

FAS Server fails to register with the Citrix Cloud. Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. --- System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. --- System.IO.IOException: Unable to read da...

How generate a Citrix Cloud bearer token and use it on a PowerShell API query

This article outlines the steps to generate a Citrix Cloud bearer tokenand use it on a PowerShell API query...

Citrix Cloud Error: "Invalid username, password or token"

A user cannot login to Citrix Workspace and receives the following error message: “Invalid username, password or token” when logging in...

Cloud connector disconnected - event id 514

In a resource location with multiple cloud connectors, some of them show as "disconnected" in Citrix Cloud or the Cloud Dashboard page. Other Connectors do not display the problem. All Cloud Connectors in the same VLAN. Cloud Connector Connectivity Check Utility does not detect any problems with...

WEM Agent not connecting to Citrix Cloud after the upgrade

Few WEM agent are not registering to the Cloud WEM Server after the WEM agent upgrade. Debug logs would have the below entries: Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication context. Exception -...

Citrix Cloud - Setting admin timeouts in Citrix Cloud portal

Requirement to know what the current timeout limit is when using Citrix Cloud and if it is possible to change the limit with regards to a Cloud Studio Admin session. Need to be able to force the user to have to login again after a certain amount of time...

Unable to login to Citrix Cloud - Error: "incorrect username, password or token"

Unable to login to Citrix Cloud to access virtualized app. The error message "incorrect username, password or token" is displayed. The process of setting up MFA works perfectly, but once Authenticator App is paired and actual login attempted, it always fails...

Rotate the Citrix Cloud SAML signing certificate used by ADFS relying party trust

On ADFS server -- Click on Event Viewer -- Applications -- ADFS -- Admin -- search for the error log at the time-stamp you replicated the login. If you see the following error in the ADFS event logs: Error: "Encountered error during federation passive request. Additional Data Protocol Name: Saml...

Service Provider SAML Signing Certificate FAQ

Q: What is SAML signing? A: SAML signing certificates are X.509 certificates used to verify data sent between the Service Provider SP and SAML provider IdP. Your SAML provider IdP uses the Citrix Cloud SAML signing certificate to verify the signature sent by Citrix Cloud within its SAML...

User may be redirected to On-premises AAA Logout Page after Logging off Citrix Cloud

When you deploy an on-premises Citrix GatewayNetScaler Gateway as the OAuth IDP for Citrix Cloud. User may be redirected toon-premises IDP logout page/vpn/tmlogout.html instead of Citrix Cloud login page after logging out Citrix Cloud. For example, you have the following URLs: Citrix Cloud URL:...

Citrix Provisioning Services - PVS Server 2303 Fails To Register With Citrix Cloud

While running the configuration wizard to register your PVS Server against Citrix Cloud you are greeted by an unexpected console error. "Error Registering Server, Sequence contains no matching element" as shown below: The PVS configwizard.log file will show you this exception:...

Unable to import GPO into Workspace Environment Management service - Invalid Zip file

When trying to import a GPO into WEM console in Citrix Cloud Web console, users get an error stating "Invalid ZIP file. Replace your file and try again"...