"VM MAC address conflict" and "VM instance UUID conflict" alarms

Challenge During replication jobs, Veeam ONE triggers the VM MAC address conflict and VM instance UUID conflict alarms. Cause These alarms occur when Veeam ONE detects the following events within the vSphere Environment: VmStaticMacConflictEvent VmMacConflictEvent VmInstanceUuidConflictEvent Thes...

Cannot open database requested by login. The login failed

Challenge When you try to access Veeam ONE Web UI, the following error occurs: Cannot open database requested by login. The login failed. Cause Veeam ONE Web UI configuration is missing information on the account used for SQL authentication. Solution To modify configuration settings, follow the...

Time difference between Veeam Monitor server and ESX host is too large.

Challenge When attempting to add a vCenter Server or a standalone host with a different time zone, the operation may fail with the error: Failed to connect to "". Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again. Cause...

VSS Timeout when backing up Exchange VM

Article Applicability This article was initially created for Veeam Backup & Replication 6.1. While the article remains technically accurate regarding the behavior of Microsoft VSS and Veeam's interactions with VSS, the issue discussed rarely occurs thanks to the improvements made in Veeam Backup ...

Failed to parse "-quiescedsnap"

Challenge After you upgrade to VMware vSphere 4.1 Update 3, a new line is added to virtual machine configuration files .vmx. The line makes the VM configuration files invalid. As a result, Veeam Backup & Replication jobs fail. Solution The issue has been resolved in build 6.1.0.205. For details,...

Patch 1 Release Notes for Veeam Backup & Replication 6.1.0.181

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge These are the issues resolved by the Patch 1 for Veeam Backup version 6.1.0.181. All patches are cumulative so each below fix is contained in this patch. Cau...

Veeam ONE Monitor performance data collection times out

Challenge You are facing the following configuration issue: Veeam ONE Monitor performance graphs show the No Data Available message. Cause VeeamDCS.log file contains the following errors: ​Collecting thread has failed to initialize The operation has timed out and will be stopped Collecting thread...

Virtual Infrastructure topology is not available in SCOM console

Challenge Despite the OmTopology.xml being created in the Collector installation folder the Veeam views in SCOM are empty, and the OperationsManager logs on the Collector server contain events 999 with the following message: Error Loading XML document C:\Program Files\Veeam\Veeam Virtualization...

How to Generate an SFTP Account for a Support Case

Purpose While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal. An alternate method is to upload logs via STFP. To do so, you must first generate an SFTP account associated with the suppo...

No connection could be made because the target machine actively refused it

Article Applicability This article specifically concerns a communication issue between Veeam Management Pack for Microsoft System Center components. The core error message, "No connection could be made because the target machine actively refused it" is a generic error that occurs anytime a...

Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

Challenge When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error: OpenView Reporter or Reporter Lite not found! while Reporter is actually installed and running. Cause This happens because the nworks installer is unable to locate the registry k...

How to troubleshoot CIM hardware monitoring

Challenge The CIM API allows Veeam products to receive up-to-date information without requesting hardware refreshes, but this requires a separate connection, and if that connection cannot be made, the hardware data will be collected as it was in earlier versions, and request periodic hardware...

Quota Violation While Running WMI Queries

Challenge In the Veeam Management Pack for System Center UI, some monitored objects are grey or missing altogether. Standard troubleshooting steps do not help. The SCOM agent log on the Collector server contains the following error: WMI Error: 0x8004106C When you try to use the WBEMTEST utility,...

Monitoring of standalone hosts fails

Challenge No topology is created for standalone ESX/ESXi hosts. nworks logs contain the following errors: 0.0017 EXCOL+ VP120 retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorListList1 nodes at...

How to install a standalone Veeam Report Viewer

Purpose You need to install a standalone Veeam Report Viewer to view offline reports. Solution There are several options to install Veeam Report Viewer: Veeam ONE ISO file : You can start Veeam Report Viewer setup from the ISO file: VeeamONE10.0.0.750.iso\Redistr\ReportViewer.msi. Veeam ONE...

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Purpose The following errors occur: Login failed or Cannot complete login You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification: ERROR IMon Quering IP or VC Name failed: Veeam.LicenseServer.LsException: Soap login to 'IP or...

Unable to collect files information from datastore in a timely manner due to high vCenter server load

Challenge Veeam ONE Reporter collects data from datastores using the SearchDatastoreSubFoldersTask tasks, which are pre-defined by vSphere. During that process, if a datastore becomes unavailable or experiences performance issues, Veeam ONE Reporter may be unable to complete data collection tasks...

Cluster does not appear in nworks Enterprise Manager Web UI due to unsupported naming

Challenge When a name of a cluster contains unsupported characters, the following error can occur in the Enterprise Manager log server.txt file: INFO IMon Error: System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentExceptionExceptionResour...

Incorrect performance values for some datastores on the Disk I/O chart

Challenge Incorrect performance values on the Disk I/O chart for some datastores. Cause When the same LUN is shared by multiple datastores, the Disk I/O chart for these datastores will show an overall activity for the LUN, rather than an activity for a specific datastore. Solution This is an...

Hyperlinks in SSRS-based reports do not work

Challenge Some hyperlinks in SSRS-based reports expire in 20 minutes version 6.0-10.0. NOTE: In Veeam ONE Reporter v11 the timeout is 12 hours. Cause The behavior is caused by Microsoft SSRS implementation specifics. Solution This behavior is by Microsoft SSRS design. More Information If you have...