Name of Backups Entry Does Not Match Job Name

Challenge The name of the backup job has been changed, causing entries found under the Backups node to no longer match their associated job. In the example screenshot above, the job was first run with the name "Backup Job 1," and after the initial run, the job was renamed to "DC Backup." The...

How to Change Credentials for a Shared Folder in a File to Tape Job

Purpose This article documents how to change credentials used to connect to a UNC path added to a File Backup to Tape job. Solution To add an SMB share to a File Backup to Tape job, the SMB share must be added in the Inventory view under File Shares SMB Shares section. To change which credentials...

VMware Instant Recovery Times Out

Challenge Instant VM recovery of a VMware VM fails after at least 30 minutes with the error: Failed to publish VM Cause Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant...

"The request was aborted: Could not create SSL/TLS secure channel" after installing Windows Updates

Challenge After installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel. Any other HTTPS connections may be affected as...

Failed Load Library During Application Aware Processing of Oracle Running on Linux

Challenge When backing up a Linux VM running Oracle using Application-Aware Processing the following error occurs: Failed load library /u01/oracle/product/12.1.0.2/db1/lib/libclntsh.so. libmql1.so: cannot open shared object file: No such file or directory when performing a backup Solution Confirm...

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Challenge When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file C:\Windows\system32\config\systemprofile...\veeamflr-.flat. Agent failed to process...

Failed job is marked as Successful on the Cloud Provider side

Challenge In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server. Cause Generally, cloud job sessions are marked failed on the SP backup server in the following cases: All cloud gateways are unavailable There is not enough...

Windows File Level Restore hangs on "Starting restore session"

Challenge Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically on the machine where the Veeam Backup & Replication Console is launched. You may that find the following location of the cac...

How to Map Replicas in Cloud Connect

Purpose This KB article documents the procedure for mapping a replication job to a replica that was not created by a tenant's replication job. Cause Use case examples: The tenant has sent backup files to the Service Provider, and the Service Provider restores the VMs from the backup files to crea...

Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"

Challenge When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update. Alternatively, the following error occurs: An error has occurred: Unable to proceed with the...

How to back up deduplicated volumes with Veeam Endpoint Backup

This article describes the best practice of backing up deduplicated volumes...

Unable to Back Up Disk X: Due to Invalid Partition Table

Challenge The backup job fails with the following error: Unable to back up disk X: due to invalid partition table Cause The error is caused by a volume type with no partition table and is not supported by Veeam Agent for Microsoft Windows. In Windows Disk Management, the volume looks like a commo...

Release Notes for Veeam Backup & Replication 9.0 Update 2

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 9.0 Update 2 Cause Please confirm you are running version 9.0.0.902 or 9.0.0.1491 prior to installing this updat...

Service Provider Licensing

Challenge Starting with Veeam Backup & Replication 9.0 Update 2, there have been several changes to licensing for service providers. Solution Usage reporting Veeam Backup & Replication 9.0 Update 2 introduced usage reporting by the backup server. This is considered a pilot and does not yet replac...

Troubleshooting Signature-Based Firewalls

Challenge Summary Data transfer is failing across a connection that is protected by an advanced firewall. The firewall uses signature-based detection. Relevant features may have names like antivirus, anti-spyware, intrusion prevention, or application control. Reported Firewalls This may affect an...

Procedure to split Veeam Backup & Replication Server and Veeam Cloud Connect Server

In the situation where the same Veeam Server is used to serve both Backup and Replication services, and Veeam Cloud Connect, Veeam is requiring service providers to split these two services into two d...

Unable to View Connection String for Veeam Reporter and Veeam Business View Websites in IIS Manager

Challenge When trying to view connection strings for Veeam Reporter and Veeam Business View websites in IIS manager, the following error messages pop up: Cause Veeam ONE encrypts these configuration settings. Solution This behavior is the product design. More Information If you have any questions...

Install or Upgrade of Veeam Backup & Replication fails with “Error occurred during certificate processing.”

Challenge When attempting to install or upgrade Veeam Backup & Replication, the "Installing Veeam Backup & Replication Server" step fails with: Error occurred during certificate processing. Cause This error occurs when the RSA private key generation fails during Veeam Backup & Replication...

Veeam Backup & Replication Detection (HTTP)

HTTP based detection of Veeam Backup & Replication SPDX-FileCopyrightText: 2016 Greenbone AG Some text descriptions might be excerpted from a referenced sources, and are Copyright C by the respective right holders. SPDX-License-Identifier: GPL-2.0-only ifdescription...

Veeam VM Migrator Tool

Unsupported Tool This Veeam-developed tool is provided as a courtesy and is not supported by Veeam Technical Support. If any issues arise during the usage of this tool, customers are advised to restore from a configuration backup to rever the Veeam Backup & Replication configuration to the last...