Scale-out Backup Repository offload job to Quantum DXI used as S3 storage fails with "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" error

Challenge Veeam Backup & Replication fails to perform an S3 offload task if targeted to Quantum DXI storage. The error retrieved in UI says: "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" 06.01.2020 13:38:21 Info PublicCloudCertificateLoader Loading certificate for...

Release notes for Veeam Backup for Microsoft 365 4b

Challenge Release Notes for Veeam Backup for Microsoft 365 4b. Please note that Veeam Backup for Microsoft 365 4с is now available and contains all the resolved issues from Veeam Backup for Microsoft 365 4b. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0 builds...

Veeam Availability Console v3 Patch 4 (build 2795)

Challenge Veeam Availability Console v3 Patch 4 build 2795. This update supersedes Veeam Availability Console v3 Patch 3 build 2762. Cause Please confirm you are running version 3.0.0.2647 or later prior to installing this Patch 4. You can check this under Windows Programs and features. After...

Backup Jobs with Public Folders Fail

Challenge When backing up public folders using Veeam Backup for Microsoft 365 the following error occurs: Processing mailbox [email protected] failed with error: Failed to synchronize item changes in folder: FOLDERNAME.. Access is denied. Check credentials and try again...

Release notes for Veeam Backup for Microsoft 365 4a

Challenge Release Notes for Veeam Backup for Microsoft 365 4a. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0, 3.0 or 4.0 prior to installing the new version 4a 4.0.0.1553. You can check the product version under Help About in the Veeam Backup for Microsoft 365...

Veeam Intelligent Diagnostics signature UID field

If you are not using Veeam ONE or your Veeam ONE server is not connected and monitoring Veeam Backup & Replication, you will not have a VID to enter during case creation. Simply leave the field blank. Purpose This article provides answers to frequently asked questions about the "Veeam Intelligent...

How to Configure WinHTTP Proxy for Veeam Components

Known Limitation A tenant's Veeam Backup & Replication server cannot access Veeam Cloud Connect infrastructure components through HTTP/HTTPS proxy servers. All cloud-targeted traffic from the tenant's Veeam Backup & Replication server will ignore proxy settings. Purpose This article documents how...

File to tape job significantly slows down due to garbage collection operations

Challenge A file to tape job significantly slows down after some time of processing. The source disks and the Veeam database are under a low load, CPU is not overloaded either. Available RAM on the Veeam server is around 10% or lower. Cause When available RAM on the Veeam server reaches a certain...

Exploring VBO365 backups: Understanding Different Restore Scopes

Challenge You can explore backups in three different scopes: Backup Job , Organization , All organizations. Consider the following organizations added to the Veeam Backup for Microsoft 365 backup infrastructure; each of these organizations uses its own backup repository to store data: Organizatio...

Veeam Agent backup job fails with "Failed to call RPC function 'TestCompatible': Error code: 0x80070008. Cannot initialize COM runtime" error

Challenge A Veeam Agent backup job managed by the backup server fails with the following error: Processing Error: Failed to call RPC function 'TestCompatible': Error code: 0x80070008. Cannot initialize COM runtime. Cause When a backup job starts, Veeam Backup & Replication connects to the Veeam...

ESXi firewall changes required to process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor

Challenge To process a Veeam backup from storage snapshot with Cisco HyperFlex IOvisor, adjustments may have to be to the ESXi firewall settings. The process outlined below applies to all HyperFlex clusters running HX Data Platform 3.0 or later. Solution Before you add the HyperFlex Cluster into...

Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed

Challenge The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed. Cause The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas...

Veeam Agent backup job finished with "Collecting recovery media files Details: The system cannot find the file specified" warning

Challenge A Veeam Agent for Microsoft Windows backup job in Managed by backup server mode finishes with a warning: Collecting recovery media files Details: The system cannot find the file specified Cause Veeam Agent for Microsoft Windows runs the Recovery Media collection process at the end of th...

Antivirus Exclusions for Veeam Backup for Microsoft 365

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Backup for Microsoft 365. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

“The default account is not initialized” error is displayed when adding an IAM role to Veeam Backup for AWS

Challenge The Default Backup Restore IAM role is not created upon the Veeam Backup for AWS installation. Attempts to add IAM roles to Veeam Backup for AWS in the Add Account wizard fail with the error: The default account is not initialized Cause The backup server cannot access the required AWS...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...

How to Migrate Backup Data Between Repositories for Veeam Backup for Microsoft 365

Purpose This article provides information regarding migrating backup data between JET-based backup repositories and from a JET-based backup repository to a non-immutable object storage repository when using Veeam Backup for Microsoft 365. This article documents how to migrate backup data between...

How to Reset Password in Veeam Backup for AWS

Related User Guide Page Veeam Backup for AWS User Guide: Accessing Web UI from Workstation Challenge You may need to reset a password in Veeam Backup for AWS. Solution Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of you...

How to Create Custom IAM Role to Connect to the Repository

The backup service is using the IAM Role to generate temporary access keys to connect to the S3 bucket where backup data is stored Veeam Backup Object Repository...

Veeam Backup for AWS Recovery/Migration Procedure

Purpose This article documents how to recover or migrate Veeam Backup for AWS data to a new instance. Solution Recommended Method Starting with Veeam Backup for AWS 5.0, Configuration Backup and Restore is available and is now the simplest way to restore/migrate. Performing Configuration Backup...