WordPress WP Ticket Customer Service Software & Support Ticket System plugin <= 5.5.1 - Cross-Site Scripting (XSS) vulnerability

Cross-Site Scripting XSS vulnerability found by WPScan security research team in WordPress WP Ticket Customer Service Software & Support Ticket System plugin versions = 5.5.1. Solution Update the WordPress WP Ticket Customer Service Software & Support Ticket System plugin to the latest available...

Open-source Ticket Request System Code Issue Vulnerability

Open-source Ticket Request System OTRS is an open-source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the...

PT-2020-15053 · Otrs +1 · Otrs Community Edition +2

Name of the Vulnerable Software and Affected Versions: OTRS Community Edition versions 6.0.28 and prior OTRS versions 7.0.18 and prior OTRS versions 8.0.4 and prior Description: The issue occurs when an agent user is renamed or set to invalid, and the session belonging to the user remains active...

CVE-2020-14213

CVE-2020-14213 affects Zammad before version 3.3.1. The issue is an authorization flaw where a Customer can access ticket data and actions intended for Agents (e.g., reading internal data, splitting, or merging tickets). The available reports describe the root cause as improper access control wit...

Open Ticket Request System Information Disclosure Vulnerability (CNVD-2020-32426)

Open Ticket Request System OTRS is an open source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the service...

Support Ticket System By Phoeniixx <= 2.7 - Unauthenticated Reflected XSS

Bad user input sanitisation leads to unauthenticated reflected XSS. Edit WPScanTeam: January 27th, 2020 - Report received & WP Plugin team notified January 31st, 2020 - WP plugin team acknowledgement & plugin closed. April 11th, 2020 - No updates, disclosing...

Support Ticket System By Phoeniixx <= 2.7 - Unauthenticated Reflected XSS

Bad user input sanitisation leads to unauthenticated reflected XSS. Edit WPScanTeam: January 27th, 2020 - Report received & WP Plugin team notified January 31st, 2020 - WP plugin team acknowledgement & plugin closed. April 11th, 2020 - No updates, disclosing. PoC...

WordPress Support Ticket System By Phoeniixx <= 2.7 - Unauthenticated Reflected Cross-Site Scripting (XSS) vulnerability

Unauthenticated Reflected Cross-Site Scripting XSS vulnerability discovered Max in WordPress Support Ticket System By Phoeniixx versions = 2.7. Solution This plugin has been closed as of January 31, 2020 and is not available for download. Reason: Security Issue...

OTRS Information Disclosure Vulnerability (CNVD-2020-21486)

Open-source Ticket Request System OTRS is an open-source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the...

DEBIAN-CVE-2020-1771

Attacker is able craft an article with a link to the customer address book with malicious content JavaScript. When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: OTRS Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior...

UBUNTU-CVE-2019-16375

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious...

Open Ticket Request System Information Disclosure Vulnerability (CNVD-2020-19253)

Open Ticket Request System OTRS is an open source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the service...

CVE-2019-13457

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets with the same CustomerID, even when the CustomerDisableCompanyTicketAccess setting is turned on...

UBUNTU-CVE-2019-13457

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets with the same CustomerID, even when the CustomerDisableCompanyTicketAccess setting is turned on...

PT-2020-9401 · Otrs +1 · Otrs +1

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System OTRS versions 7.0.x through 7.0.8 Description: An issue was discovered in Open Ticket Request System OTRS where a customer user can use the search results to disclose information from their "company" tickets, even...

UBUNTU-CVE-2013-3551

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System OTRS 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent...

CVE-2013-3551

The CVE-2013-3551 issue affects the Open Ticket Request System (OTRS) and OTRS ITSM. The vulnerability exists in Kernel/Modules/AgentTicketPhone.pm across multiple branches: OTRS 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7; and ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and...

CVE-2020-1768

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions...

DEBIAN-CVE-2020-1767

Agent A is able to save a draft i.e. for customer reply. Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: OTRS Community Edition 6.0.x version...

DEBIAN-CVE-2020-1765

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: OTRS Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and...