How to Adjust the Veeam Service Provider Console Web UI Session Timeout

Purpose This article documents how to modify the Veeam Service Provider Console configuration to adjust the Web UI timeout. The default Web UI timeout is 1 hour, and tokens are good for up to 48 hours. Solution Tip: Use the copy button in the text blocks below to simplify specifying which file to...

Veeam Service Provider Console – Compile and Upload Management Agent Logs

Challenge This article covers how to Management Agent logs for both client agents and the Cloud Connect agent. Solution Export Management Agent Logs To export Veeam Service Provider Console Management Agent logs for one or more client agents, please: 1. Log into the Veeam Service Provider Console...

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Challenge Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message: Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server. Copy Cause The remote connection was...

Antivirus Exclusions for Veeam Service Provider Console

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

How to Change Veeam Service Provider Console Website Port

Purpose This article documents how to change the port used by the Veeam Service Provider Console Portal. Solution Note: The Veeam Service Provider Console software was previously known as Veeam Availability Console. The old name is still used in some locations for backward compatibility, in...